What Is ISL Light?
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license.
Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.
Who Uses ISL Light?
ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.
Where can ISL Light be deployed?
About the vendor
- ISL Online
- Located in Newton, US
- Founded in 2003
ISL Light support
- Phone Support
- 24/7 (Live rep)
- Chat
ISL Light pricing
Starting Price:
- Yes, has free trial
- No free version
ISL Light does not have a free version but does offer a free trial.
Pricing plans get a free trialAbout the vendor
- ISL Online
- Located in Newton, US
- Founded in 2003
ISL Light support
- Phone Support
- 24/7 (Live rep)
- Chat
ISL Light videos and images
Features of ISL Light
ISL Light Alternatives
Reviews of ISL Light
Matevž
Easy set-up, does the job
Comments: While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.
Pros:
There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.
Cons:
Running services or applications with elevated privileges on the remote computer is a bit of a hassle.
Alternatives Considered: VNC Connect
Reasons for Switching to ISL Light: The 500 minute plan is an excellent deal for occasional support.
Stefanos
A Comprehensive Review of ISL Light:
Comments: ISL Light is an excellent choice for anyone looking for an easy-to-use, versatile presentation software. It is incredibly user-friendly and offers a wide range of features and customization options. The only downside is its lack of collaboration features.
Pros:
ISL Light is an extremely versatile and user-friendly software that is great for creating online presentations. It offers a wide range of features, from dynamic visuals to the ability to embed audio and video. It is incredibly easy to use, with a simple drag and drop interface and intuitive navigation.
Cons:
ISL Light does have some limitations when it comes to customization options when compared to its more expensive competitors. Additionally, it does not offer as many features for collaboration as some of the other options on the market.
MAtjaž
ISL Light
Comments: We mostly support people in the USA, Denmark, Arab emirates.
Pros:
slo support, multiple monitor connect is nice
Cons:
I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.
ISL Online Response
4 years ago
"Audio chat would also be nice. " Audio chat in an active session is possible. You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353 "Connecting to some remote in Arab Emirates can take up to 5 minutes. " Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue. "Having multiple administrators use the same Session ID would be also a nice feature." Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator Yours sincerely Domen Vidmar ISL Online Team
Ziga
ISL Light as daily driver for remote support
Comments: We can not imagine our daily business without ISL Light. We run multiple connections troughout the day to offer IT support to our customers. We tried many different solutions but ISL Light at the end proved to be the most reliable, fast and easy to use for our customers and operators.We would recommend this product over other similir ones any time.
Pros:
Software is extremly easy to use, it is very reliable and fast. Connecting to customer's PC is very simple and transperent.Customer support is always there and ready if you need it - but because the product works 99,9% we almost never use it.
Cons:
If you run program 24/7 as we do, you sometimes miss the software update which starts upon running the program and logging in.File management - transfers between local and remote computer is working OK but could get some UI and UX improvements.
Alternatives Considered: TeamViewer, AnyDesk and LogMeIn
Reasons for Choosing ISL Light: Better pricing, better customer support, better user experience with the software.
Switched From: TeamViewer and AnyDesk
Reasons for Switching to ISL Light: Realibility, ease of use for our operators and customers, better pricing and better asset management.
Martin
Complete solution
Pros:
IT is easy to use, it is easy to integrate, it have all solutions what we need
Cons:
The solution is not widely used and many customers need to be explained how to use it.When using it for the first time, it is necessary to click several times
Alternatives Considered: TeamViewer, Microsoft Teams and AnyDesk
Reasons for Choosing ISL Light: While your solution halve Web live chat
Switched From: TeamViewer
Reasons for Switching to ISL Light: We made integration with Microsoft Business Central, if you want we can provide it you.
