--- description: Learn more about Shelf price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shelf Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Shelf](/software/146524/shelf) # Shelf Canonical: https://www.capterra.ie/software/146524/shelf Page: 1 / 6\ Next: [Next page](https://www.capterra.ie/software/146524/shelf?page=2) > Transform documents into AI-ready knowledge for faster, more accurate AI with automated governance and business context > > Verdict: Rated **4.8/5** by 106 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Shelf? Enterprise CX, CS \& contact center leaders, knowledge managers, and AI/data teams deploying GenAI, copilots, and AI agents that require accurate, governed knowledge. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 106 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shelf - **Location**: Stamford, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: plans starting at $30 a user per month - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, German, Russian, Spanish, Ukrainian - **Available Countries**: Austria, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom, United States ## Features - Access Controls/Permissions - Archiving & Retention - Autonomous Task Execution - CRM - Catalog Management - Chatbot - Collaboration Tools - Content Library - Content Management - Content Publishing Options - Customisable Branding - Customisable Templates - Dashboard - Data Import/Export - Discussions/Forums - Document Capture - Document Classification - Document Management - Document Storage - Feedback Management - File Conversion - File Sharing - Full Text Search - IVR - Knowledge Base Management - Knowledge Management - Multi-Language - Natural Language Processing - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Surveys & Feedback - Text Editing - Third-Party Integrations - User Management - Version Control - Workflow Management ## Integrations (23 total) - Box - ClickHelp - Confluence - Contentful - Dropbox - File Requests for Google Drive - Firefox - Five9 - Genesys Cloud CX - Google Chrome - Google Drive - Guru - Helpjuice - Intercom - Kustomer ... and 8 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.capterra.ie/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.ie/directory/30094/knowledge-management/software) - [Document Management Software](https://www.capterra.ie/directory/30063/document-management/software) - [Content Management Systems](https://www.capterra.ie/directory/10007/content-management/software) - [AI Agents for Customer Support](https://www.capterra.ie/directory/34696/ai-agents-for-customer-support/software) - [Call Centre Software](https://www.capterra.ie/directory/30007/call-center/software) ## Alternatives 1. [Peppertype](https://www.capterra.ie/software/1011692/peppertypeai) — 4.6/5 (521 reviews) 2. [Scalenut](https://www.capterra.ie/software/1017788/generateai) — 4.8/5 (397 reviews) 3. [Tidio](https://www.capterra.ie/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Intelswift](https://www.capterra.ie/software/1072958/Intelswift) — 4.8/5 (16 reviews) 5. [Bitrix24](https://www.capterra.ie/software/113540/bitrix24) — 4.2/5 (1002 reviews) ## Reviews ### "Shelf Helps your Business" — 5.0/5 > **Angelika** | *4 June 2025* | Design | Recommendation rating: 10.0/10 > > **Pros**: It helps you get the information and knowledge you need. with the information and knowledge it allows you to handle customer inquiries. > > **Cons**: nothing. shelf has been amazing for my customer service workers. it has helped them with their calls and handle customers accordingly. > > my experience has been amazing with shelf. my customer service associates use it to help them with phone calls. ----- ### "Best there is" — 5.0/5 > **Jennifer** | *15 December 2024* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: So much easier to use than other programs > > **Cons**: Really don’t have any complaints everything was to perfect ----- ### "Very good and well-rounded tool" — 5.0/5 > **Rudy** | *28 July 2021* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: I really liked the diversity of knowledge content one can create. Decision trees and wikis were the most important for us, and we found them tremendously useful. > > **Cons**: The visuals of the frontend seemed a bit rudimentary, and we weren't able to modify or customize them. > > Very good. I'd definitely recommend it ----- ### "Excellent Knowledgebase Management Tool" — 5.0/5 > **Vincent** | *16 January 2023* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: The product is intuitive and straightforward. Shelf provides admins with detailed analytics and control features. It also integrates well with the other applications that my organization uses. For typical users, the software's design as well as search make finding documents quick and seamless. > > **Cons**: The knowledgebase management tool is great for any textbase documents, but it lacks features that can be improved if it offered better functionality and scaling of specific file types. > > I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The software allows for quick search and categorization of all our files and information. This greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material. It is easy to manage permissions and sharing. My company likes to use it to onboard new employees since it is easy to set up a series of well-documented product and training guides. Overall, it's an excellent knowledgebase management tool and the Shelf team has been very supportive. ----- ### "Shelf review" — 3.0/5 > **Andy** | *27 November 2023* | Food Production | Recommendation rating: 7.0/10 > > **Pros**: Relationship with the team at Shelf. Support in implementation > > **Cons**: UX - really dislike the colour for some reason. > > Great partnership - worked well during implementation and continued support in set up ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.ie/software/146524/shelf?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/146524/shelf) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Structured Data