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Jolt
What Is Jolt?
Jolt is a tablet-based software used to manage daily operations for brands like Chick-fil-A, LEGOLAND, and Regal Cinemas. A global leader in task management, Jolt gives owners and managers a real-time view of checklists from their phone, and uses in-store tablets to ensure your brand standards are always met. Trusted by brands across the globe, Jolt has helped over 300,000 hourly workers complete over 3 billion tasks.
Who Uses Jolt?
Jolt is built to help businesses who employ deskless workers. This includes businesses like restaurants, theme parks, hotels, zoos & aquariums, car washes, doctor's offices, retail stores, and more.
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Reviews of Jolt
Save a ton of money
Comments: My experience has been excellent. the staff goes far and above.
Pros:
Live time cooling monitoring Last night before closing I got a warning that the UT Wing Cooler was running warm, I was able to have the guys move 10 cases of chicken wings out of this cooler before they left. In the morning the wing cooler was not operational and we were able to save all that product. Thank you Jolt!
Cons:
I wish it was integrated into more of our software
Jolt Response
2 years ago
Thank you for your review, Steven! We are delighted to hear that you have had an excellent experience with Jolt and that our staff has gone above and beyond to help you. Thank you for your feedback and for choosing Jolt!
Pretty good for the cost.
Comments: Overall, I am happy with the experience. There are some options that I would like to have added, but it is saving me some time.
Pros:
The cost and the function that allows team members to edit their own punches. Huge time saver for me.
Cons:
I would like to see integration of Paid Time Off / Vacation hours. We have a set schedule in our clinic, so the scheduling function is a little cumbersome. I understand this approach for restaurants or other types of businesses, but the ability to track / enter Paid time off would be very helpful. I also would like the report option to be different. I would like a report that gave daily, weekly and pay period totals per employee. I have to manually adjust the excel sheet to figure overtime hours.
Streamline Your Workflows and Boost Productivity
Comments: Overall, using Jolt can be a positive experience for businesses looking to streamline their work processes and boost productivity. The platform's easy-to-use interface, improved collaboration and communication features, and customizable templates can help teams save time and achieve better results. However, like any technology solution, Jolt may have a learning curve for some users and may not be suitable for businesses with complex or specialized project management needs. Before investing in Jolt, it's important to thoroughly evaluate the benefits and drawbacks to ensure that it meets your specific requirements and expectations.
Pros:
Jolt offers several benefits to businesses looking to streamline their work processes and boost productivity. Some of the key advantages of using Jolt include: Easy to use and intuitive interfaceImproved collaboration and communication between team membersReal-time tracking and reporting of tasks and projectsCustomizable templates and integrations with popular toolsEnhanced visibility into team performance and progress.By simplifying workflows and improving collaboration and communication, Jolt helps teams achieve better results in less time. Whether you're looking to manage small projects or large-scale initiatives, Jolt is a versatile and powerful solution that can help you meet your goals.
Cons:
One potential drawback is that it may have a learning curve for users unfamiliar with project management tools. Additionally, the platform's features and capabilities may be limited for businesses with highly complex or specialized project management needs. Finally, some users may find the cost of Jolt to be a concern, especially for smaller or cost-conscious organizations. Before making a decision on whether Jolt is the right solution for your business, it's important to thoroughly evaluate the benefits and drawbacks to ensure that it meets your specific needs and requirements.
Jolt Response
2 years ago
Thank you for taking the time to review Jolt, Sarfaraz! We appreciate your honest feedback and are glad to hear that you find Jolt to be an easy to use and intuitive solution. We understand that it may take some time for teams to get used to any new system, but we are committed to making that process as seamless as possible, and confident that once they do, Jolt will help them achieve better results every time.
Great product that I couldn't do without
Comments: I use Jolt for both of my QSR's and it takes care of all the scheduling from week to week. It also does all the checklist that the employees do when they get there or in the middle of their shifts or at closing time. We use it to handle all the communications between leadership and staff and finally it continually monitors temperatures around the store.
Pros:
Scheduling- Employees can request off or put unavailable times in Jolt and when you make the schedule it is on the schedule in yellow so you can try to schedule around them.
Cons:
Communication- If you do not use their time card feature there isn't a good way to tell the staff things without sending a text or email. And if you want them to see something you can't attach an image
Jolt transforms our workforce into an efficient well-oiled, agile machine
Comments: Massive operational efficiency.
Pros:
Jolt has given us visibility into our day-to-day operations. It allows us to see where we exceed and where we fall short. Jolt provides the mechanism for operational efficiencies which can't be achieved with paper checklists. We love that we can organize every day in advance and ensure we're in compliance with food safety practices using checklists, food labels, and temperature probes. Jolt is our future manual for franchisees to perform their day-to-day operations.
Cons:
Bluetooth label printers don't always connect but this is more of a hardware issue than Jolt's issue.
This platform has transformed the communication of my team
Comments: Scheduling reminders and notifications has also been a very useful feature. I make sure no one misses out on important information by setting automatic reminders, allowing us to always stay on top of news and changes in our organization.
Pros:
I can share different types of content, such as text, videos, PDFs, and I can even ask my colleagues questions to make sure they have understood the information. There are no more excuses for miscommunications or mix-ups. And best of all, I can set reminders and send notifications, ensuring everyone is aware of important updates.
Cons:
It would be great to have a more advanced search feature that allows me to quickly find what I'm looking for, whether it's by keyword, date, or sender. This would save time and make it easier to navigate within the platform.
Jolt Response
last year
Thank you so much for leaving a great review for Jolt! We're thrilled to hear that our platform has transformed the communication of your team, making it easier to share different types of content and ensuring that everyone is aware of important updates through our reminders and notifications feature. We appreciate your feedback regarding our search feature and understand how it can save you time and make navigation within the platform easier. We are constantly working to improve our platform and will definitely take your suggestion into consideration. We hope that you will continue to use Jolt for all your team communication needs. If you have any further suggestions or concerns, please don't hesitate to reach out to us. Thank you for choosing Jolt!
Improve communication in my team
Comments: The ability to instantly communicate with my entire team, send targeted messages to specific roles or specific employees, and the ability to display media is really cool.
Pros:
I love the ability to instant message my entire team with just one click, which has made communication much easier and ensured that everyone is aware of critical information.
Cons:
Sometimes it can be a bit overwhelming to receive a large number of messages at the same time if there are a lot of people in the chat.
Jolt Response
last year
Thank you for your review of Jolt! We're glad to hear that our Communication Manager has made communication much easier for your entire team. We understand that receiving a large number of messages can be overwhelming, especially when there are a lot of people in the chat. Our team is always working to improve the user experience and we appreciate your feedback. We look forward to continuing to provide you with a great communication tool for your team. Thanks for choosing Jolt!
Improving internal communication in my team
Comments: I like the ability to customize notifications and send messages directly to team members or specific groups
Pros:
By having everything on one platform, I can send instant messages and notifications to everyone or specific groups with just one click. I also love the ability to send and share important files, like manuals and policies, and make sure all team members have received and read them.
Cons:
Sometimes it can be a bit complicated to navigate the platform and there are so many features and options that it can be overwhelming especially for me it was a bit complicated but with time and practice I got used to it.
Jolt Response
last year
Hi Domingo, thank you for your review. We're glad to hear that you're finding Jolt helpful in improving internal communication within your team. We understand that navigating a new platform can be overwhelming at first, but we're happy to hear that with time and practice, you've become more comfortable with it. If you ever have any questions or concerns, our customer support team is always available to help. We appreciate your business and hope to continue providing you with a great experience. Thank you for choosing Jolt!
Very helpful on a daily basis
Pros:
The LISTS part of the software is so useful for everyday activities that need to be completed at work
Cons:
If you are a "sub-user"you cannot edit nor propose an edit of a superior user-created list or content file
Fantastic App that helps us keep things in order!
Comments: Stabilize operation on a micro-level
Pros:
Pretty clear and easy to use once you get the hang of it. Totally indispensable to keeping an operation running smoothly.
Cons:
Wish that the software had the ability to alert if there was an exception- i.e. Air Conditioning in working order? Yes/No (if No, notification is immediately sent to Admins)
Fantastic- when it works.
Comments: Jolt has greatly improved our food scores since we began using it. It has gotten our team members in the habit of labelling everything because it is easy-to-use and has all pertinent information readily available. The issue is getting technical problems resolved in an appropriate manner; our printer has been unusable for a total of over 2 months out of the 10 months which we have had it.
Pros:
The label feature for all food products has really helped us to drastically increase our food safety scores by clearly indicating when a particular product must be used by. We no longer have to mentally recall the hundreds of various hold times we have for all of our products and their ingredients, because all of that information is easily stored in the Jolt system and prints out with the touch of a button. The labels are also much higher quality than other sticker systems we have tried in the past, making dish washing much easier because they are removed easily with zero sticky residue.
Cons:
The software, in our experience, is offline often. We contacted Customer Service multiple times to try to correct the issue but were instructed that we may need to send the entire printer back to be serviced and that we would get it back after the repair was complete in 2-3 months. The printer system is pricey to begin with, so it did not seem like an appropriate solution to be without what we were paying for, for multiple months. We also have issues with the calibration lining up with the stickers perfectly, but have discovered that if you gently pull on each sticker before printing it will line up more accurately.
Love it for our food trucks & catering operations
Comments: We use Jolt to manage the operations for our food trucks and catering services. Since we are totally mobile and often have many events occurring simultaneously, the Lists feature allows for greater oversight and accountability when it's impossible to be everywhere at one time. Jolt has greatly improved the communication between everyone in our team by utilizing the Announcements features. I love that information can be instantly sent out to our staff, we can verify that they read the information, and, most importantly, that they understand the information by requiring quick quizzes based on the topics covered. Moving away from traditional pen and paper checklists and cumbersome communications binders has been overwhelmingly embraced by everyone. We have also seen a reduction in our food waste by utilizing the Date Code Labels. Marking our food items with a clearly readable expiration date has greatly improved our "first in, first out" practices. Additionally, stamping each prepped item with the name of the staff member who prepared it has forced greater accountability that all food items are prepared correctly (and allows management to address individually anyone who needs re-training on preparing a specific item). Lastly, I can't say enough good things about Jolt support. They are extremely responsive and helpful when questions arise, and the application is constantly improving with new features added based on customer requests and feedback. We have used Jolt for a little over a year now, and I wish we had started using it years ago!
Not quite perfect but support is excellent and they take on board suggestions for changes
Pros:
The scheduling side is excellent. Easy to use from both our employees point of view and payroll. Great record keeping. The list creation is sometimes a little confusing but support is always quick to respond and very helpful. The lists are a great tool for staff and we have found that being able to adjust them as needed to get the best result from the staff members actually responsible for completing the lists is pretty easy. We supply and sell food onsite to our guests which brings with it all sorts of food hygiene expectations from local government and a large amount of record keeping for this. The lists we have developed allow us to complete all requirements on Jolt with easy access when needing to audit the results. All staff find completing them easy. Auditing the correct completion of the lists by staff is also simple. This leads to higher compliance and can also be used as a performance tool with staff management.
Everything in One Place
Comments:
We now have 40 locations using Jolt for our daily checklists and logs. It is great having quick access to any list or food safety log in a matter of seconds. It has improved our team's accountability in getting the necessary details completed accurately on a daily basis. Not only does it help set the restaurant up for success in serving our customers, the Health Department also appreciates our electronic temperature logs!
Some features I would like to see improve are capabilities within the way lists can be setup, such as conditional formatting and multiple items under a parent item. I would also like to see more customization around notifications. The notifications are one of the best features of Jolt! The goods news is, the Jolt team is very receptive to feedback and always tries to make client's ideas come to life.
Overall, I would highly recommend Jolt to any restaurant looking to streamline their systems and eliminate all of the paper and clip boards!
Pros:
The lists capabilities are currently the biggest benefit to us, but we have also started testing the Zebra printer and scheduling.
Cons:
We like the scheduling feature but since it does not integrate with our systems, it's not the best option for us. I would also like to see more customization for the way lists can be configured, such as conditional formatting and more that one measurable under a parent item. More customization surrounding notifications would be helpful as well.
The Safety and Productivity Solution!
Comments: The experience has been great through and through! It's been a huge time saver. It's saved us time, and time equals money, in various areas of our business. You can download the names of your staff who in which are on your schedule, and it helps in keeping you and your team accountable.
Pros:
My most favorite feature of Jolt would be its assistance in helping the team meet food safety. This feature eliminates any handwritten and/or guessing shelf life for products, as the corporate guidelines for holding procedures are already downloaded on the application.
Cons:
Depending on how tech and app savvy your managerial team is, customization is based on what works for your particular team. Therefore customization is up to us and could be pretty sloppy, which ends up being productivity lost searching for a particular label.
A must-have for a service based industry
Comments: We have opening procedure lists, closing lists, cleaning lists, new hire training lists, and even incident forms which automatically send to my insurance agent when they're filled out. This product is vital to any small business.
Pros:
Accountability! Ask your employee, "hey did you clean the bathroom like I asked?" they'll say yes every time. Give them a Jolt list asking them to take a photo of a clean bathroom and sign off that they completed it and you'll be amazed at the results. I apply points to each check list item and give out prizes to the top point earners each month. Now my employees are accountable for their actions and rewarded for a job well done. Bonus: New hires have a thorough guideline of how to complete regular talks by walking through a check list.
Cons:
The ability to bulk-change lists could be more user friendly. Right now the process can be quite tedious if you're like me and have long lists that need editing.
Super useful with room to grow
Comments: We are a family fun center, so we have a large variety of tasks for employees to accomplish. Jolt helps make these tasks clear to employees and helps us managers follow up if tasks aren't completed well. The software has a ton of potential, but you can tell the company is still figuring out how to keep the apps running properly across different platforms. There are also some strangely missing features that you might think should be obvious in this kind of program.
Pros:
I love being able to create custom lists to fit all kinds of purposes. Having employees log in and earn points is cool too. It's nice to look back and see who did what.
Cons:
The app can get extremely slow. There are extra features in their Jolt 2 app, but it is a buggy mess that crashes to the point of not being usable. There isn't a good way to leave comments on items without flagging the item as something that needs to be addressed and cleared.
Great for Schedules!
Comments: This is an incredibly easy tool for scheduling employees. It really makes calculating hours much easier.
Pros:
I love the ease of use with this software, and the navigation of different employees' schedules. Its easy to insert times and easy to post once it is completed. We also love that there is an app! It's up to date with the times, and with younger employees, technology and ease of access is everything. We also love the referral program. We haven't had anyone actually join yet, but we recommend Jolt to everyone.
Cons:
We had a couple issues with getting employees the link to actually view their schedule. It would get lost or just not even send. There should just be a way for us to preset a password for the employee and once they log in it asks them to reset it.
Excellent software to help keep you in control of your business
Comments: giving me greater control of my teams, helping control our H&S and giving the teams the ability to manage their days better.
Pros:
The Jolt software gives you everything you need to manage daily, monthly and ad-hoc tasks for your team and helps your team keep track of what they should be doing. I found the setup to be very easy and straight forward Jolt customer training and online training videos are excellent and make the entire process very easy. Depending on the number of departments you have (we have 5) I would suggest rolling this out to one or two departments at a time and use their feedback to fine-tune it before rolling out to others. I also found it easier to initially set up just a few checklists to get the teams use to them before adding more and I would strongly recommend encouraging team feedback. Jolt offers very good value for money for a number of features it has and the support is excellent from the Jolt team, we had this up and running within two weeks of signing up. The software is very adaptive and I would say you are only limited by your own imagination on how you use it.
Cons:
Not a lot to be honest! I think it would be great to see some more functionality added to the logbook to flag issues to specific people.
Jolt Review
Comments: The support staff has been beyond amazing in supporting our company's first few months on Jolt. She is extremely helpful and doesn't mind walking us through various process multiple times. Jolt is great because of how much it offers, and how many functions you can use it for. However, although she has gone through and helped us out immensely and spent a lot of time getting us started, this system is not easy to use right away. Most functions have so many steps and options that it becomes confusing and overwhelming. I would like Jolt more if it was more user friendly. Overall the product is great, I would like it more if it didn't take so long to figure out and didn't have so many complex options.
Pros:
It is a one stop shop for many business needs. Jolt offers so many different functions that make streamlining everything easy.
Cons:
This software is more complex and difficult to navigate than any software we have ever used. I don't care for how the scheduling is set up. For example, if we want to change one person's shift, you must first unlock the schedule, change the persons shift, and then publish the schedule again, which notifies every single employee every single time someone else's schedule gets changed. On when to work, all you have to do is click on that person's shift, change it, and once you hit save only they receive the notification.
Finally a way to get stuff done
Comments: Jolt helps you put accountability back into a check list. Having had opening and closing check list before, Jolt has transformed these into actually getting done. Requiring staff to scan, take pictures, or record certain items has moved us to getting the list completed 100%. It's as if I am there with them to ensure it gets done. This is probably the best product that I have used to ensure our systems are completed 100%, Jolt is worth every penny!
Pros:
Accountability of staff, seeing what they are saying they are completing. Getting list done.
Cons:
Nothing really, it's a great program and easy to use
Love the multiple uses
Comments: Overall we have had an excellent experience
Pros:
We love the multiple ways we can use Jolt to effectively operate our business
Cons:
Currently, multiple apps that need to be streamlined into one
Jolt Response
2 years ago
Hi Rusty, Thank you for your review for Jolt! We're so pleased to hear that you have had an excellent experience with our product and the ways it has helped to effectively operate your business. We value your feedback and hope you continue to enjoy the benefits of Jolt! Sincerely, The Jolt Team
Can be great, but it can also be frustrating
Pros:
The task management is great. Lots of customizable options.
Cons:
Labeling is a constant frustration. Whether its printer malfunction or some sort of IT issue, it is inconsistent.
Jolt: so good it Hurts!
Comments: Jolt is amazing, I've used it with several companies that I have worked for and it is the only program I CONTINUALLY RECCOMEND! Great program and even better customer service!
Pros:
Easy to use, and teach. Does exactly what I want it to, easy upload and great program for restaurant accountability-
Cons:
I would like the program to coordinate with square software to track sales and labor through the schedule- that would be amazing.
Best platform for business and scheduling
Comments: This has been great and is very helpful This will be improving the work flow and reduces the time
Pros:
This is useful for tracking down the best employee in a team based on his performance by using the list featureThe scheduling is easier and it also reduces the time taken for the managerThis can also be used in the mobile phone very easily
Cons:
In some of the cases it is little bit slowsometimes it is difficult to get in contact with the customer service
Jolt Response
2 years ago
Thank you for taking the time to leave a review for Jolt. We appreciate your feedback and are glad to hear that you find our platform useful for business and scheduling purposes. Rest assured that we are constantly working to improve our system and provide better support for our customers. We value your business and hope to continue being a helpful tool for your work flow. Thank you again for your support!