Who Uses UpKeep?

Manufacturing, Facilities Management, Fleet, Hotels, Oil & Gas, Construction, Municipalities, Distribution, Warehousing, Restaturants, Utilities, Churches, Education, Food Processing, Packaging

What Is UpKeep?

UpKeep's CMMS is rated the #1 mobile-first maintenance and asset management solution for your team. From your desktop to your phone and even your tablet, UpKeep is easily accessible from anywhere at any time. Create work orders on-the-go, get notifications when tasks are updated, and receive alerts straight from your app when assets go down making your business run more efficiently than ever before.

UpKeep Details

UpKeep Technologies

http://www.onupkeep.com

Founded 2014

UpKeep Pricing Overview

UpKeep has a free version and offers a free trial. UpKeep paid version starts at US$35.00/month.

Starting Price

US$35.00/month
See pricing details

Pricing Details

$35 per user per month when billed monthly

Free Version

Yes

Free Trial

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

UpKeep Features

Asset Tracking Software
Activity Tracking
Audit Trail
Barcoding/RFID
Check-in/Check-out
Depreciation Management
Disposal Management
Location Tracking
Reservations Management
Asset Tracking
Billing & Invoicing
Commercial Properties
Inspection Management
Inventory Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Preventive Maintenance
Reporting/Analytics
Residential Properties
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Calibration Management
Inventory Management
Key & Lock Management
Mobile Access
Preventive Maintenance
Service History Tracking
Technician Management
CMMS
Energy Management
Equipment Management
Facility Management
IT Asset Management
Inventory Management
Maintenance Management
Parts Management
Preventive Maintenance Scheduling
Software License Management
Warranty Management
Work Order Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management
Commercial Properties
Equipment Management
Facility Scheduling
Fixed Asset Management
For Schools
Incident Management
Inspection Management
Inventory Control
Preventive Maintenance
Residential Properties
Room Scheduling
Space Management
Vendor Management
Visitor Management
Work Order Management
Billing & Invoicing
Contact Database
Contract Management
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Work Order Management
Asset Accounting
Asset Lifecycle Management
Audit Trail
Barcoding/RFID
Depreciation Management
Disposal Management
Document Management
Inventory Tracking
Cost Tracking
Fuel Tracking
Maintenance Scheduling
Parts Inventory Management
Repair Tracking
Service History Tracking
Tire Management
Vehicle Information
Warranty Tracking
Work Order Management
Access Controls/Permissions
Archiving & Retention
Collaboration
Drag & Drop
Forms Creation & Design
Full Text Search
Process/Workflow Automation
Version Control
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
Appointment Management
Barcode Scanning
Code Enforcement
Customer Database
Dispatch Management
Failed Inspection Tracking
Image Capture
Report Templates
Subcontractor Management
Barcoding/RFID
Check-in/Check-out
Cost Tracking
Forecasting
Inventory Optimisation
Inventory Tracking
Item Management
Reorder Management
SKU/UPC Codes
Serial Number Tracking
Supplier Management
Alerts/Notifications
Forecasting
Inventory Optimisation
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management
Asset Tracking
Billing & Invoicing
Calibration Management
Inventory Management
Key & Lock Management
Mobile Access
Predictive Maintenance
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management
Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management
Benchmarking
Cost Tracking
Downtime Tracking
Historical Reporting
Performance Metrics
Quality Control
Real Time Reporting
Root Cause Analysis
Trend Analysis
Work Order Management
Condition Monitoring
Inspection Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Purchasing
Reminders
To-Do List
Vendor Management
Work Order Management
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Real-time Scheduling
Resource Scheduling
Room Booking Management
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes/Estimates
Recurring Appointments
Routing
Scheduling
Work Order Creation

UpKeep Reviews

Showing 5 of 1,130 reviews

Overall
4.7/5
Ease of Use
4.6/5
Customer Service
4.8/5
Features
4.4/5
Value for Money
4.6/5
Dirk K.
Director of Operations
Real Estate, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 29/7/2019

"Crucial Team Management"

Comments: This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.

Pros: Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.

Cons: The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.

Vendor Response

by UpKeep Technologies on 19/9/2019

Hi Dirk,

Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small.
The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level.

If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource.

Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!

  • Reviewer Source 
  • Reviewed on 29/7/2019
Jonathan B.
Clinical Engineering Director
Hospital & Health Care, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 27/11/2019

"Best overall usability "

Comments: Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and upKeep was the best because of easy of use in the field. This software saves time by reducing paperwork and admin tasks.

Pros: I sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field.

Cons: There are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package.

Vendor Response

by UpKeep Technologies on 14/4/2020

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team track work orders!

Our team is always making improvements and adding new features to the application based on customer feedback. Feel free to visit our support page if you ever have any questions:

https://www.onupkeep.com/customersupport/

Thanks again!

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 27/11/2019
Jessica R.
Division Coordinator
Nonprofit Organisation Management, 201-500 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 27/5/2020

"UpKeep 1st Month "

Comments: They have been very supportive. We have taken additional time with locations naming and they have worked through this process with us.

Pros: Ease of use, many options for workflows, great tutorials

Cons: Would like more options for importing data. Also would like tertiary location category

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 27/5/2020
Jamie P.
Grounds & Buildings Manager
Events Services, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 28/2/2019

"A very strong start, but a long way to go yet."

Comments: We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

Pros: I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Cons: RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue. 1) duplicates pop up constantly and they don't go away easily.
2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating.
3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them.
4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

  • Reviewer Source 
  • Reviewed on 28/2/2019
Larry T.
Systems Manager
Chemicals, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 22/5/2020

"Best Maintenance Software Out There!"

Comments: Upkeep is extremely easy to train anyone on. The data and real-time communication have allowed us to implement a total predictive maintenance system which meets our IATF 16949 requirements and more.

Pros: Great customized features such data trends and downtime. You can train anyone to use this software in minutes. Great customer service and price!

Cons: Allow non-ERP users to purchase a sub-tier to be able to use some of the Enterprise features.

  • Reviewer Source 
  • Reviewed on 22/5/2020