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Thrive by Shopventory

Thrive by Shopventory

What Is Thrive by Shopventory?

Thrive by Shopventory is the optimal inventory management & detailed sales & profitability reporting solution for Clover, Square, PayPal Here, Shopify, BigCommerce & WooCommerce.

With Purchase Order, Vendor Management and Invoicing as well as Low Stock Alerts, Scanner Stock Takes, Modifier Management & Auto Restock. Includes User Access Controls, Kits & Bundles, SKU & Barcode Label Creation with Barcode Scanning App. Sign up for your 30-day free today!

Who Uses Thrive by Shopventory?

Retailer, Restaurant, Liquor Store, Vape Shop, Apparel Boutique, Quick Serve, Bakery, Bar, Gift Shop, Food Truck, Pet Store, Coffee Shop, Convenience store, Cafe, Smoke Shop, Pub, Wine Shop, Cafe

Thrive by Shopventory Software - 1
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Reviews of Thrive by Shopventory

Average score

Overall
4.8
Ease of Use
4.6
Customer Service
4.9
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
78%
4
21%
3
1%
Chris
owner in US
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent customer service, product good so far.

5.0 4 years ago

Comments: I'm new so the functioning is hard for me to rate but so far so good.

Pros:

Honestly, It's the best I have experienced with any company ever (including Clover which is pretty good) I've worked with [SENSITIVE CONTENT HIDDEN]. They have all been polite, helpful, and very polite (they don't make ya feel dumb for asking) as well as super quick to respond. I have honestly not needed a call because the chat actually is clearer, quicker, and more efficient. I bet their call help is just as good. Other tech companies could take a lesson from their chat support team.

Cons:

It is a little hard to learn but I am new. I think It's just going to take some time like any other software.

Shopventory Response

3 years ago

Hey there! Thank you so much for the great review of our Customer Care team! It means a lot to us that you've had an awesome experience with them.

Paul
ecommerce and IT manager in US
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A Great Choice for Small Businesses • Engineers Could Improve Response Times

5.0 last year

Comments: We're happy with Shopventory. There's been a little bit of a learning curve, but overall we find it to be well worth the investment, and our in store and online business would be much more difficult to manage without Shopventory.

Pros:

Between our store and website, when we sell product our inventory needs to remain accurate so that we don't oversell and make our customers angry. Shopventory does this for us. The only other functionality I use is bundling. For retail, Shopventory is nice for bundling parts or products together, and keeping inventory numbers square. While it's not part of my job, we also use Shopventory to manage our vendors and purchase orders, which I know has been extremely helpful for our purchasing team.

Cons:

When I'm chatting with the first level of customer service, who does a phenomenal job, my issue gets resolved about 80% of the time. They're responsive, readily available, and easy to work with. However, when they can't troubleshoot an issue, and the issue goes to the engineers, it really feels like my issue goes into this weird No Man's Land where my chances of getting a timely response are really low. And I really do see that Shopventory has identified and taken steps to alleviate that issue. I've actually gotten really incredible 5-star help with some issues - it just hasn't seem to speed up the process with the engineers at all, so when my issues goes to an engineer, it's just more worth my time to delete and recreate a listing rather than wait.

Shopventory Response

10 months ago

Thank you for your comprehensive review. We truly appreciate your insights and detailed feedback. It's gratifying to know that Thrive is effectively keeping your inventory accurate between your store and website, and that the bundling functionality is serving you well. We also find it encouraging to hear that our vendor and purchase order management features have been beneficial for your purchasing team. Your feedback about the transition from customer service to engineering is invaluable. We acknowledge the delay and potential inconvenience you've experienced in certain scenarios. We're continuously working on improving this aspect to ensure that every issue receives the prompt attention it deserves. We'll definitely look into how we can optimize our engineering response times. Your decision to choose Thrive due to compatibility with Square POS & BigCommerce underscores our commitment to seamless integration. We're thrilled that you recognize the value Shopventory brings to your business, and we'll continue to innovate and improve our platform to support businesses like yours. Once again, thank you for sharing your experience with us. We're thankful to have you as a customer!

Josua
FINANCE DIRECTOR in Spain
Automotive, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Thrive by Shopventory helps me keep track of inventory and sales easily.

3.0 7 months ago

Pros:

Simple to manage inventory, great sales tracking tools.

Cons:

Customer support needs improvement, occasional glitches in software.

Shopventory Response

6 months ago

Thank you for your review. We're pleased you find inventory management and sales tracking with Thrive helpful. We acknowledge your feedback on improving customer support and addressing software glitches. We're committed to enhancing your experience with ongoing improvements. Your feedback is greatly valued!

Blair
National Sales Operations Manager in US
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Switching to Shopventory was the BEST decision for our company!

5.0 last year

Comments: The switch the Shopventory has been the best decesion we could have made for our company. All of the employees are an absolute JOY to work with! If you have any issues they make sure to resolve the issue quick, as well as make sure you are updated throughout the process.

Pros:

Shopventory is very easy to navigate, and they listen to your needs/concerns when it comes to suggestions about the program.We have been able to easily track our inventory and manufacturing without frustrations since switching!

Cons:

We signed up for Shopventory when the assemblies feature was being created, so that feature has some updates it can use, but does not make the feature un-usable.We do not like the updated PO/Internal transfer feature. It is hard for us to search by completed PO's as it defaults to show you everything but that.

Shopventory Response

last year

Thanks so much for this glowing review! We're so happy to have you as a customer. Sounds like you like our assemblies feature but have some pieces of feedback! Make sure to send them our way. Our purchase orders and transfer feature is great as well. You can even create them with a barcode scanner! Thanks again for using Thrive by Shopventory!

Fernando
Sales Manager in US
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

The Multi-Tool of Inventory Management!!!

5.0 4 years ago

Comments: Super solid experience, while there has been some learning and need to reach out to support from time to time the user experience, the functionality, accuracy and ability to track modify and cycle count inventory is top tier. I've used Square Retail, QuickBooks POS, LightSpeed and a few other smaller programs that boast inventory management. They all pale in comparison... and if you want Brick and Mortar (I'm using Square and WooCommerce) Shopventory can manage it all whether I want stand alone inventory or pooled inventory it has me covered! Love it!

Pros:

Shopventory first and foremost is unbelievably user friendly. From day one it is easy to setup, maintain and even if you are unsure of anything on the platform, knowledgeable support and guidance are a click away... yes even during a pandemic!

Cons:

The only thing I can think of is the addition of managing serial numbers, but that really speaks to maybe 2-3 products for me so while nice to have. I wouldnt sacrifice the ease of use or multi platform functionality of Shopventory for being able to use SN# with a far more confusing and less robust competitor.

Shopventory Response

4 years ago

Fernando we are so glad that you have found Shopventory to be user friendly, easy to setup, and easily maintained. We agree that our customer support team is fantastic and very helpful! We'll let our developers know about your request to add managing serial numbers. We are always working to improve Shopventory for our customers. Thank you for your five star review!