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What Is FamilyID?

FamilyID is completely transforming the experience of registering for programs, school sports, camps, clubs and activities. FamilyID's online registration management platform makes it easy for people to register for programs and securely keep track of their family's personal information. * Find programs for every family member * Keep your information safe and up-to-date * Register online from a single site * Automatically notify programs of changes

Who Uses FamilyID?

Web-based registration management platform that enables program providers in school sports, camps, museums and other activities to create customizable registration forms for participants.

FamilyID Software - 1

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Reviews of FamilyID

Average score

Overall
4.9
Ease of Use
4.8
Customer Service
4.9
Features
4.8
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
90%
4
10%
Verified Reviewer
Verified LinkedIn User
Education Management, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Emergency contact information was invaluable!

5.0 6 years ago

Pros:

I was supervising a football game and late in the game a kid was injured (what looked to be a serious injury). We couldn't find his parents in the stands and they were not answering the emergency contact numbers left with the coaches. I pulled out my cell phone and looked up his information on Family ID. We were able to track down a cell phone number from the Family ID site. We gave the number to the trainers who then talked to the parents of the young man. The family then met the trainers and ambulance at the Hospital.

Cons:

I really don't have any cons at this time. We were not able to pay insurance directly in the past but now that we can it has reversed the one con that I had.

Martha
Director in US
Education Management, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Milton Community Schools

5.0 5 years ago

Comments: We used to hold in-person registrations, which not only was inconvenient for families but it also cost us more as we had to pay overtime to our employees. Now families do not have to be in line waiting, they can simply do this from the convenience of their home. We like the attendance feature as well. No more paper attendance! Another feature we love is being able to control who has access to the information/reports.

Pros:

How easy is to use it. It also accommodates different needs with a variety of options to be added or removed anytime.

Cons:

Not being able to organize reports according to our needs. We handle a very high number of reports and sometimes it is very hard to find them. The search feature is very specific when using the app.

Camille
Senior Account Clerk in US
Primary/Secondary Education, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Familyid user

4.0 5 years ago

Comments: I find that their customer support is extremely helpful and accommodating, however, they can only help so far as what the software program allows them to accomplish.

Pros:

This program is easy to use and I understand the appeal for schools to use this program, however, because we process payments and have a need for various financial transactions, this program is not efficient for accounting as it is not an accounting-based program.

Cons:

The constant need to find workarounds to make this work for our needs. We process all the finances for various high school sports for the Summer Sports Camps and it doesn't easily work for what we need. While customer support is very good in trying to accommodate us, we find that there are a lot of steps we must take to make it work. We have to factor in scholarships and discounts that the Coach's randomly request as well as processing refunds on occasion where we have to factor in a separate processing fee that we charge. It get's complicated at times with all the variables we have.

Sheena
Athletic Director in US
Sports, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Making Life as an AD Easy

5.0 4 years ago

Comments: The amount of actual papers I need to keep organized has gone down tremendously. My school have close to 500 athletes and each athlete had 7 pieces of paper in their file. Now I have one file on each sport and that is because I choose to have a hard copy of the athlete's physical, birth certificate, proof of insurance and report card.

Pros:

The best thing about FamilyID is that parents can read policies and register athletes quickly. Most of my parents work multiple jobs and they can register their child for athletics while sitting in traffic or on their lunch break. Also the amount of files kept on campus has gone for over 400 down to 13. I am able to share information with the school trainer quickly and easily. In the event of an emergency our trainer has excess to FamilyID and will have the valuable information needed to treat our athletes immediately.

Cons:

I would like to get notifications when my families complete registrations or when corrections are made. Also when a new physical is uploaded.

FamilyID Response

4 years ago

Hi Shenna, Thanks so much for taking time out of your busy day to provide feedback. I am so glad that FamilyID is such a helpful tool for you and for all of the parents of your student-athletes! It sounds like FamilyID is helping you run a more administratively efficient and environmentally friendly sports program. I'm also happy to let you know there is a way for you to receive notifications for new registrations and updated registrations. I'm going to have someone give you a ring to show you just how you can enable these notifications in a jiffy! If you ever have questions our friendly support team is available 7 days/week via email or phone. If you call and don't get a human right away, it just means our support staff are all currently helping other people. If you dial 9 to leave a voicemail we'll always return your call. We reply to 100% of voicemails well within a couple of hours, but usually MUCH faster than that. Have a terrific day! Amy K.

Meg
HIgh School Nurse in US
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Made my life so much easier!

5.0 5 years ago

Pros:

This has made the organization of sport physicals and concussion testing way more organized! I am able to easily identify kids and parents who need to submit their forms in a real time setting. It is user friendly!

Cons:

I wish the email was not the account identifier as people change their emails a lot and it makes for multiple accounts for the same student

FamilyID Response

5 years ago

Hi there Meg, Thank you SO much for taking time out of your busy day to provide feedback! It's folks like you who help us improve the platform each and every day! It's always surprising to our Support Team when families create duplicate accounts, and I can imagine that can create headaches on your end. We totally understand that emails change, jobs move, and sometimes people just flat out forget which email address they've used to create an account. For that very reason, we do have functionality that allows anyone with a FamilyID account to update the email address associated with their account in just a few clicks. If a family no longer has access to the email address associated with a FamilyID account, a text message with a 'reset code' can be sent to their mobile number. Please know our team is here 7 days/wk. If any of your families need help resetting an email address just send them our way and we'll help them out! Here to help, Amy Kelley VP Product & Support