What Is User.com?

User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers.

Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place.

Interested in Marketing Automation? Get a free 14 day trial with no upfront payment

Who Uses User.com?

A Marketing Automation solution that helps Small businesses, Startups, Enterprises, Agencies, and more automate and manage users across an omni-marketing dashboard.

Where can User.com be deployed?

Cloud-based
On-premise

About the vendor

  • User.com
  • Located in Warsaw, Poland
  • Founded in 2015

User.com support

  • Phone Support
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 6 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 19 others

About the vendor

  • User.com
  • Located in Warsaw, Poland
  • Founded in 2015

User.com support

  • Phone Support
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 6 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 19 others

User.com videos and images

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Compare User.com with similar products

User.com

User.com

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Free Version
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US$67.00/month
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US$9.00/month
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Features of User.com

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Automated Scheduling
  • Behavior Analytics
  • Behaviour Tracking
  • Behavioural Targeting
  • CAN SPAM Compliance
  • CRM
  • Calendar Sync
  • Calendar/Reminder System
  • Call Centre Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Campaign Analytics
  • Campaign Management
  • Cataloguing/Categorisation
  • Chatbot
  • Client Database
  • Collaboration Tools
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Full Text Search
  • Geotargeting
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Management
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • MMS
  • Marketing Automation
  • Mass Texting
  • Mobile Access
  • Mobile Coupons
  • Mobile Optimised Emails
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Offline Form
  • Performance Metrics
  • Personalisation
  • Pipeline Management
  • Predictive Analytics
  • Proactive Chat
  • Prospecting Tools
  • Queue Management
  • ROI Tracking
  • Real Time Data
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Sales Pipeline Management
  • Scheduled Messaging
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Signature Management
  • Social Marketing
  • Social Media Integration
  • Softphone Software
  • Subscriber Management
  • Support Ticket Management
  • Tagging
  • Target Account Identification
  • Task Management
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Visitor Tracking
  • Workflow Management

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Build customer relationships for life with data-first digital marketing

Reviews of User.com

Average score

Overall
4.7
Ease of Use
4.3
Customer Service
4.8
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
79%
4
15%
3
3%
1
3%
Marcin
Marcin
Marketing Manager in Poland
Verified LinkedIn User
Automotive, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Marketing machine that can boost your effectiveness with no need of IT team

5.0 2 years ago

Pros:

If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.

Cons:

Some features aren't so flexible as they could be.

User.com Response

2 years ago

Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you.

Jakub
Jakub
Web Analyst in Poland
Verified LinkedIn User
Marketing & Advertising, 501-1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Magnificent support, and a good product

4.0 2 years ago

Comments: I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Pros:

Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.

Cons:

It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

Verified Reviewer
Co-founder, web & graphic designer, PM, front-end developer in Poland
Verified LinkedIn User
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Software with a lot of potential but significant number of errors

3.0 5 years ago

Pros:

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Cons:

UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

User.com Response

2 years ago

Thanks for the feedback! Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users. We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

Amadeusz
Amadeusz
Project manager in Poland
Verified LinkedIn User
Computer Software, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

A complex tool for live chat and automations on your website

5.0 2 months ago

Pros:

First I had an experience with their live chats, which was very pleasant. Later, i had to create automations like pop-ups and in the beginning it wasn't so intuitive, but thanks to their support and docs, soon i was able to create whatever automations i wanted to

Cons:

I really miss a section of the tool where i could gather product feedback from users

Verified Reviewer
Marketing Manager in Poland
Verified LinkedIn User
Accounting, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great software with excellent customer service

5.0 last year

Comments: I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.

Pros:

User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.

Cons:

There could be more nice-looking templates to build emails and pop-ups.