BOSS Solutions Suite

BOSS Solutions Suite

by BOSS Solutions

Who Uses BOSS Solutions Suite?

BOSS customers include both private and public sector organizations, suited for companies with 100+ employees looking to maximize Service Desk and IT Asset Management operations.

What Is BOSS Solutions Suite?

The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates capabilities for ensuring a productive and efficient remote work experience including an award winning user-friendly interface and a powerful Service Catalog. BOSS has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

BOSS Solutions Suite Details

BOSS Solutions

http://www.boss-solutions.com/

Founded 1997

BOSS Solutions Suite Pricing Overview

BOSS Solutions Suite does not have a free version but does offer a free trial. BOSS Solutions Suite paid version starts at US$19.00/month.

Starting Price

US$19.00/month

Pricing Details

Three options ($19, $39,$69) billed per agent per month includes support

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

BOSS Solutions Suite Features

CMDB Software
Change Management
Configuration Management
Data Visualisation
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Monitoring
Relationship Mapping
Alerts / Escalation
Automated Routing
Customisable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalogue
Service Reporting
Ticket Management
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base Management
Project Management
Recurring Issues
Task Management
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

BOSS Solutions Suite Reviews

Showing 5 of 92 reviews

Overall
4.6/5
Ease of Use
4.5/5
Customer Service
4.8/5
Features
4.4/5
Value for Money
4.7/5
William ".
I.T. Support Specialist Supervisor
Utilities, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 17/6/2020

"BOSS Support Central - A Remote Support Must Have!"

Comments: We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.

Pros: The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.

Cons: We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product.

  • Reviewer Source 
  • Reviewed on 17/6/2020
Ronald B.
Director of Information Technology
Government Administration, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/1/2020

"Excellent platform for Service Desk"

Comments: We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics.

Pros: Our agency likes the flexibility within the platform. We use it to collaborate with our internal users as well as some of our external vendors. The platform allows our employees to keep all service tickets in one solution.

Cons: At this time we do not have any issues with the platform.

  • Reviewer Source 
  • Reviewed on 16/1/2020
Ginger J.
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 15/3/2017

"Technology Specialist"

Comments: It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

  • Reviewer Source 
  • Reviewed on 15/3/2017
Ryan M.
IT Service Desk Manager
Construction, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 17/6/2020

"No programming knowledge No problem"

Comments: My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.

Pros: Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.

Cons: With the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well.

  • Reviewer Source 
  • Reviewed on 17/6/2020
Kurt W.
Systems Administrator
Government Administration, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 17/6/2020

"Best Help Desk software we've ever used"

Comments: Overall experience has been very good. We've been able to customize and implement custom ticketing queues in several different areas of our organization, including Fleet Services, Building Maintenance, and Communications with more to come. A very positive experience.

Pros: The installation experience was easy, set up was intuitive, and they continue to make improvements with every iteration.

Cons: Reporting is a bit more limited than I'd like, but their support has been fantastic in assisting with generating custom one-off reports to fit our needs.

  • Reviewer Source 
  • Reviewed on 17/6/2020