Employment Hero
What Is Employment Hero?
We are Australia's first all-in-one HR, Payroll and benefits platform for employers and employees. With native integration to XERO, MYOB & Keypay, you can streamline admin heavy tasks and spend more time on the things that are important to you.
Over 4,500 Australian businesses use Employment Hero and together we collectively manage over 125,000 employees. Visit our website to learn more.
Who Uses Employment Hero?
Business Owners, HR Managers, Payroll Managers, People and Culture Managers, CEOs, GMs, Payroll, HR and Business Advisors
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Reviews of Employment Hero
Kerry
Love the platform, makes on boarding new employees a breeze.
Comments: Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.
Pros:
Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees. The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function
Cons:
I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself
Employment Hero Response
4 years ago
Hi Kerry, Thanks for giving Employment Hero such an amazing review! It's fantastic to see you're getting so much utility from the platform and that your employees love it too. I've passed your feedback on to our product team now, though it's great to see the support team gets your tick of approval! Thanks again, The Employment Hero Team
Michelle
Alternatives Considered:
The BEST HR and Payroll platform
Comments: We implemented the Platinum model and it comes with everything you need. We are purely a digital now - gone are the paper-based days of people records.
Pros:
Employment Hero is the whole 'kitchen sink' and more. The ease at which you get things done is impressive.
Cons:
On the Organisation Employee List, 'pending' employees are shown. It would be ideal if you could choose whether the candidate is 'pending' or 'active' because some of our recruitment is highly confidential.
Employment Hero Response
4 weeks ago
Hi Michelle, Thanks so much for your kind words! It's wonderful to hear that Employment Hero has completely digitised your HR and admin processes. Your support means the world to us. Many thanks, Rosie
Gary
Not a happy customer
Comments: Would NOT recommend this platform.
Pros:
The onboarding was the main function, and it doesn't work very well
Cons:
A few weeks after entering the contract, the company re-vamped the whole site and gave my employees a totally new app. All very confusing having to re-learn the layout etc. Then they 'Bully" me into having to complete their requirements or face an increase in the cost of the contract - at the same time reminding me that I have signed up for 12 months.
Employment Hero Response
last month
Hi Gary, Thank you for sharing your feedback with us. I'm sorry to hear that your experience with Employment Hero has not been up to par, particularly during the implementation of the platform. Regarding our recent app update, I understand that change can be frustrating especially when you'd just rolled out the app to your team. I apologise for the inconvenience this caused and hope these app enhancements help your team in the long term. I'd like to thank you for your honest feedback, as it helps us to understand where we need to improve. Behind the scenes we're implementing a number of initiatives to improve your overall experience, and your feedback is vital to the success of these initiatives. Thank you for choosing Employment Hero and I hope we can work to earn back your trust and confidence. Many thanks, Anna @ Employment Hero
Charlie
Alternatives Considered:
Employment Hero was supposed to make our life easier...
Comments: Overall, the platform has decreased the amount of time we were spending on the HR & Payroll function, our biggest win was the automation of the onboarding process.We are still struggling (nearly 18 months down the track) with some of the Rule Sets in the payroll function that do not work how they need to - we are manually adjusting some payslips every week.The support team are not very supportive in the first instance. We have been left high and dry and missed the bank cutoff on our pay day on several occasions because of their lack of response - which has meant that 150+ people got paid a day late - not ideal. Once you actually get in contact with a support person, they are generally quite helpful, however, I am still waiting on a response to a support ticket that was placed over 4 months ago - seems its too hard, so they are just ignoring me. Even the Customer Success Manager has not followed it up.New features are rolled out without proper testing - for instance, the paid break feature. It seems that they are intent on creating new features that are not crucial to our business and leaving the core functionality behind.Should have gone with Elmo.
Pros:
The automation - onboarding, leave requests, timesheets, payroll.The app - mobile HR on the go.
Cons:
The implementation phase - we completed as many checks as we could, but as a manufacturing business that has hourly paid & salaried staff, with multiple shifts across 2 sites & a specific Enterprise Agreement, we could not identify every single scenario, so after we rolled it out, there we unforeseen issues that we were just left to deal with. Once the implementation team completed the implementation to their satisfaction, they wiped their hands of us and handed us over to the support team, who never answer the phone and take their time to respond to your queries.The system is not flexible - there are several feature requests that we have put through because it just doesn't work as we need it to. The reporting needs to be better - the graphs are pretty, but I would like to be able to download the data behind them - some reports you can, some you can't. The goals module may work for professional services businesses, but not for manufacturing.The payroll platform reporting also needs to be more flexible - you can only create custom reports on certain things. We need to slice & dice information and the only way to do that is to manipulate it in Excel.The integration of the HR & Payroll platforms. Leave requests & expense reimbursements do not integrate from HR to Payroll. Neither do terminated employees integrate from Payroll to HR - if you terminate someone in Payroll, you have to replicate it in HR, so double-handling.That stupid app SWAG - should never have changed it.
Employment Hero Response
last month
Hi Charlie, Thank you for taking the time to share your experience with Employment Hero. I'm truly sorry to hear that the implementation phase did not meet your expectations and that you've faced some challenges with our support times too. I've passed on your feedback to our team, who has been working to address and resolve these challenges with you. We take all customer feedback seriously and appreciate your honest review. I wanted to assure you that behind the scenes we're implementing a number of initiatives to improve your overall experience, and feedback like this is crucial to the success of these initiatives. If you have any further concerns or feedback, please do not hesitate to reach out to us. We value your business and appreciate the opportunity to serve you. Many thanks, Anna @ Employment Hero
Holly
Alternatives Considered:
Great Aus based HRIS
Comments: Great! Easy to use. Engaging for our team and love the advice provided and the occasional webinar.
Pros:
Easy to use. Engaging for our employees. Integrated Australia HR advice.
Cons:
Support queries take a long time to get a response.
Employment Hero Response
4 weeks ago
Hi Holly, Thanks for your kind words! It's wonderful to hear that the platform's helped you boost engagement with your team. We're working on a number of initiates to improve our customer experience, so I've passed on your feedback about service times to our team. We truly appreciate your continued support. Many thanks, Rosie
