Who Uses This Software?

Any organization 1.) who dispatches personnel into the field to do a job, or to collect data or photos and 2.) whose workers already carry a smartphone, and 3.) who want to save $ and cut paperwork.

Average Ratings

18 reviews
  • Overall 5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4.5 / 5
  • Features 4 / 5
  • Value for Money 5 / 5

Product Details

  • Starting Price US$30.00/month
  • Pricing Details Premium: $30/usr/mo *Volume Pricing Available First 3 Users FREE
  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Fingent
  • http://reachoutsuite.com
  • Founded 2003

About ReachOut Suite

ReachOut Suite is an integrated web and matching mobile app solution for optimizing the delivery of field services. Widely used by SME Field Service companies who envisions to organize their internal scheduling-dispatching-tracking their day-to-day activities and managing workers on the field. ReachOut Web & Mobile app help get work done quickly by reducing Paper work and overall operational Time & Money. All managed under one roof.!
The first 3 users are FREE, FOREVER - not just a trial.

ReachOut Suite Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management

ReachOut Suite Most Helpful Reviews

Reachout from an old school service company perspective

Reviewed on 16/11/2018
Phil D.
MD
Automotive, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The best bit, after using the system, is getting on board with the support team. I have a guy called Susheel dealing with my support and he's great. In fact, he appears to think about every conversation after it has long passed, and anticipates my next issue long before I do! Try and tie up with him, as he is practically another member of our team here....!

Pros: Finally getting rid of paper and having all info at our fingertips. Reachout has a solid core functionality, and with careful info input, you can make the system as easy or complex as you need. We started with basic info using the test setup and have now started afresh with real time data. What we like is the fact that you can start by inputting basic fields, and as time and need grows, adding more in-depth information is a breeze. As a service company, we have loads of clients, with each having several "entities" or assets. The Reachout suite handles this troublesome area with ease, and this "ease of implementation" module alone is something you will be pressed to find elsewhere. Additionally, it constantly updates you on successful data input, and very quick to tell you if you made a mistake - nice one! Support is great, and the guys are very keen to help at all levels. Try it out now, as if you do....you'll see what I mean! Great system

Cons: There is very little "not" to like. In fact, I would describe it as a true working software, delivering everything you need - all you do is make it yours with setups, your data, what you want to know etc.

Best software for your money

Reviewed on 13/3/2019
Nelly B.
Office Admin.
Construction, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: - Simple to use, user friendly, and the software layout is clean and extremely easy to select what you want to do
- Has a map showing the different stops assigned for the day, this makes it easier for our drivers to plan the best route
- When adding a new user it allows you to select what forms the user can view/edit and whether they will be an agent, admin, or lead.
- Free trial, the 3 user free trial is amazing and allows you to try the software before committing.
- Scheduling and prioritizing calls is great - you can prioritize a call between low and critical and schedule the call in advance
- Excellent customer support

Cons: Errors - There are errors when using any software and I've only experience 2 errors so far, which were resolved within a few hours. Contacting Reach Out is extremely easy and they respond within minutes
App - The app is great for drivers and viewing the assigned work orders, however, it would be nice to also allow the user to create work orders.

Vendor Response

by Fingent on 25/3/2019

Thank you for your encouraging words and sharing those specific experiences with us, Nelly. We are happy to see you enjoying and taking full control of the system.
Regards,
Team ReachOut.

Awsome Support when you need it the most!!!!

Reviewed on 30/10/2018
Gary B.
Owner
Consumer Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: At times its very frustrating when things don't work but with the high level of support and very quick response time this is tolerable. This software will be a HOME RUN once the kinks are worked out.

Pros: The very best thing is the level of support, doesn't matter if you have a free account or not the ReachOut Suite team is there to help. When we started to use this app we had a tremendous amount of issues with getting things to work properly. With in 24 hours we had direct feed back and a phone call to get things fixed.

Cons: I feel there are some basic features that are lacking. First you don't have your invoices being sent through your own email they are all from @reachoutsuite which confuses my customers and they get sent to the spam folder. The work around is just informing all my customers to look for this email address. Susheel has informed me that they are working on getting this so that when you email the invoice it will be from your company email but will only be implemented with a paid subscription, (300.00 a year at the time of this review) This is very inexpensive for FSM software.

A CRM to take you from surviving to thriving

Reviewed on 22/7/2019
Adrienne A.
Marketing & Operations
Construction, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I've been experiencing issues within the software with pages loading, etc. customer support have been incredible with helping to figure out what's going wrong. Customer service has been some of the best I've ever received when working with CRM software & is one of the reasons we've enjoyed using reachout; even with the bugs. Their team has also shown me a few tips & tricks to work more efficiently within the program.

Pros: The customer organization, work orders, and ticket function helped move our new business from surviving to thriving. The customer service team within ReachOut is one of the best I've ever encountered.

Cons: It appears it's still in developmental stages; I've experienced a few glitches which hinder productivity, but customer service is helping us through that.

Good field management software!

Reviewed on 30/10/2018
Ivan S.
HVAC Contractor
Mechanical or Industrial Engineering, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We solved the issues with double data entry, as well as logistical issues. We can see where our technicians are to better assign them jobs. We can also look up past work order histories easily. Overall we are quite impressed, and tech support has been working with us to improve the product.

Pros: Cloud based software, I can work from anywhere. Our technicians find it very easy to use the app. Easy to keep track of work order status. Saves us time!

Cons: Some bugs that need working out, some inflexiblity in the software. I wish there was more streamlining when preparing invoices, and a option to directly use our own email program. Would be nice if we could use our own self generated invoice numbering format, would also be nice if customer locations that are different from main billing address were printed on the invoice.

Vendor Response

by Fingent on 2/11/2018

Thanks Ivan, for sharing your feedback.

We have always been proactive in terms of bringing new features and enhancements every month. The team will certainly be prioritizing the changes you requested also keeping in mind the value it's going to add to all of our users.

We are in the process of releasing new features, and enhancing the existing system. Thanks for your patience and support! Will see you around.

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