18 years helping Irish businesses
choose better software
Aircall
What Is Aircall?
Stop wasting your team's precious call time doing something an IVR menu can handle better. Aircall's instant IVR solution allows you to quickly set up your ideal welcome message and call routing options with an easy-to-use drag and drop admin interface. Join 15,000+ companies that trust Aircall to strengthen their customer relationships with first-class call center features like: SMS, advanced call routing, analytics, call coaching, live feed, and other collaborative features.
Who Uses Aircall?
Companies using the phone to conduct business (sales or support) on a daily basis.
Not sure about Aircall?
Compare with a popular alternative
Aircall
Other great alternatives to Aircall
Reviews of Aircall
One of the best tools to do recordings
Pros:
We use Aircall and it's integration with Hubspot to use in our remote team and it works very very well. Everything is logged automatically and we can even do workflows based on some Aircall rules.We also use it so send automatic SMS's and also to log recordings into hubspot.Everything works extremelly well
Cons:
- The speed with Hubspot could be improved- SMS integration could be better
Aircall does everything!
Pros:
Aircall is your one-stop-shop for all call center needs. We have a dialer, a transfer system, a voicemail system and so much more- all in one platform.
Cons:
I can't think of anything negative about Aircall.
Poor call quality, ridiculous pay terms and cancelation policy
Comments: Very disappointed with their services, will NEVER use again
Pros:
The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also includes a local number.
Cons:
We signed up with aircall with the same email address as of G2 account, while there are at least 3 things we are very unhappy with them 1) our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager 2) the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed 3) worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account. however, when we told the account manager that we wanna cancel that account and asked her to make sure they will not charge us automatically for the next billing month. first, she said yes. and then soonest, she said since we have not informed them to cancel the account 30 days in advance, we have to pay for the next month. So shall we tell them we need to cancel that account at the same time we activated an account? we emailed them several times on this issue, but they chose not to reply us.
Alternatives Considered:
Mehh
Comments: I'm not a fan. Zendesk was a joke in many ways but their IVR was better than this, which is depressing.
Pros:
It integrates with our existing tech stack and helps sync info between Front and Salesforce.
Cons:
Wildly inconsistent connectivity. Randomly disconnects all the time and makes us unreachable. Call routing is terrible. We get families upset and frustrated because they can't reach us. IVR is inconsistent at best.
Best software
Pros:
- Good ui - Easy setup and easy routing configuration - Good statistics tool - Easy to buy more number
Cons:
- Some sync failures with Hubspot - Low support - Some software bugs
