Who Uses Atera?
Atera is the ultimate all-in-one RMM tool suite for MSPs and IT Pros. Includes everything you need in one integrated solution. Unlimited devices for fixed monthly cost. Try Atera for free today.
What Is Atera?
Atera is a cloud-based managed IT services platform that provides a powerful and integrated solution built for MSPs, IT consultants, VARs and IT departments. Atera includes: remote monitoring and management (RMM), built-in remote access, ticketing, PSA, reports, billing and so much more. Atera's disruptive pricing model allows you to pay a fixed monthly cost that includes unlimited devices and endpoint monitoring, offering transparent and predictable pricing. Try 100% free for 30-days.
Atera Details
Atera
http://www.atera.com
Founded 2011
Atera pricing overview
See pricing plansAtera does not have a free version but does offer a free trial. Atera paid version starts at US$79.00/month.
Starting Price
US$79.00/month See pricing details
Pricing Details
Atera is available across 3 pricing tiers: Pro, Growth, and Power. Pricing starts at $79/technician/month and scales with each tier, outlined below: Pro - $79/technician/month, billed annually or $89/technician/month, billed monthly Growth - $119/technician/month, billed annually or $129/technician/month, billed monthly Power - $149/technician/month, billed annually or $169/technician/month, billed monthly
Free Version
No
Free Trial
Yes, get a free trial
Atera deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Linux (Desktop)
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training
- Live Online
- Webinars
- Documentation
- Videos
Atera Features
Help Desk Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Call Centre Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Document Storage
- Email Management
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Network Monitoring
- Performance Metrics
- Prioritisation
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management
IT Asset Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Management
- Asset Tracking
- Audit Management
- Audit Trail
- Barcode / Ticket Scanning
- Change Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customizable Fields
- Dashboard Creation
- Data Import/Export
- Data Visualisation
- Email Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Inventory Tracking
- Knowledge Base Management
- Maintenance Management
- Maintenance Scheduling
- Monitoring
- Prioritisation
- Problem Management
- Procurement Management
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Role-Based Permissions
- Self Service Portal
- Service Level Agreement (SLA) Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Third Party Integrations
- User Management
- Workflow Management
IT Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Audit Management
- Audit Trail
- Capacity Management
- Change Management
- Chat/Messaging
- Compliance Management
- Configurable Workflow
- Configuration Management
- Customisable Branding
- Customisable Reports
- Dashboard
- Data Import/Export
- Data Visualisation
- Event Logs
- IT Asset Tracking
- IT Reporting
- Incident Management
- Inventory Management
- Issue Auditing
- Knowledge Management
- License Management
- Maintenance Scheduling
- Monitoring
- Patch Management
- Performance Metrics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- SSL Security
- Self Service Portal
- Server Monitoring
- Service Level Agreement (SLA) Management
- Single Sign On
- Task Management
- Third Party Integrations
- Ticket Management
- Uptime Reporting
- User Management
- Workflow Management
IT Service Software
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Asset Management
- Audit Management
- CRM
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard Creation
- Drag & Drop
- Email Management
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Monitoring
- Prioritisation
- Problem Management
- Project Management
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Release Management
- Reporting & Statistics
- SSL Security
- Self Service Portal
- Service Catalogue
- Service Level Agreement (SLA) Management
- Service Reporting
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Ticket Management
- Workflow Management
ITSM Tools
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Management
- Asset Tracking
- Audit Management
- Availability Management
- CRM
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard Creation
- Drag & Drop
- Email Management
- Help Desk Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Problem Management
- Project Management
- Release Management
- Reporting & Statistics
- Role-Based Permissions
- Self Service Portal
- Service Catalogue
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Workflow Management
MSP Software
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Anti Virus
- Audit Management
- Audit Trail
- Automatic Backup
- Backup and Recovery
- Billing & Invoicing
- CRM
- Compliance Management
- Configuration Management
- Contract/License Management
- Customisable Branding
- Customisable Reports
- Dashboard
- Data Import/Export
- Data Visualisation
- Event Logs
- Help Desk Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Issue Management
- Live Chat
- Maintenance Scheduling
- Monitoring
- Patch Management
- Performance Metrics
- Policy Management
- Project Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-time Updates
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- SSL Security
- Scheduling
- Self Service Portal
- Server Monitoring
- Service Level Agreement (SLA) Management
- Summary Reports
- Support Ticket Management
- Task Management
- Third Party Integrations
- Workflow Management
Network Monitoring Tools
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Audit Management
- Audit Trail
- Bandwidth Monitoring
- Baseline Manager
- Capacity Management
- Compliance Management
- Configuration Management
- Customisable Reports
- Dashboard
- Dashboard Creation
- Data Visualisation
- Email Alerts
- Event Logs
- IP Address Monitoring
- Incident Management
- Internet Usage Monitoring
- Inventory Management
- Maintenance Scheduling
- Monitoring
- Network Analysis
- Network Resource Management
- Patch Management
- Performance Management
- Performance Metrics
- Policy Management
- Predictive Analytics
- Purchasing & Receiving
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Remote Monitoring & Management
- Reporting & Statistics
- SSL Security
- Server Monitoring
- Service Level Agreement (SLA) Management
- Simple Network Management Protocol (SNMP)
- Third Party Integrations
- Threshold Alerts
- Uptime Reporting
- Visual Analytics
- Vulnerability Scanning
- Web Traffic Reporting
Patch Management Software
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anti Virus
- Applications Management
- Approval Process Control
- Audit Management
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Compliance Management
- Configuration Management
- Customisable Branding
- Customisable Reports
- Customization
- Dashboard
- Event Logs
- IT Asset Tracking
- Inventory Management
- Maintenance Scheduling
- Monitoring
- Network Wide Management
- Patch Management
- Patch Prioritisation
- Patch Testing
- Policy Management
- Real Time Monitoring
- Real Time Reporting
- Real-time Updates
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update / Installation
- Reporting & Statistics
- Risk Assessment
- SSL Security
- Scheduling
- Secure Data Storage
- Self Service Portal
- Server Monitoring
- Service Level Agreement (SLA) Management
- Status Tracking
- Summary Reports
- Support Ticket Management
- Third Party Integrations
- Usage Tracking/Analytics
- Vulnerability Scanning
- Workflow Management
Professional Services Automation Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Approval Process Control
- Billable Items Tracking
- Billing & Invoicing
- CRM
- Calendar Management
- Client Portal
- Collaboration Tools
- Customisable Reports
- Customizable Fields
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Expense Tracking
- Forecasting
- Gantt/Timeline View
- Invoice Management
- Monitoring
- Multiple Projects
- Performance Metrics
- Portfolio Management
- Progress Tracking
- Project Management
- Project Planning
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Proposal Generation
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Resource Allocation & Planning
- Resource Management
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- Time & Expense Tracking
- Timesheet Management
- Workflow Management
Remote Monitoring and Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Anti Virus
- Asset Management
- Audit Management
- Audit Trail
- Automatic Backup
- Compliance Management
- Configuration Management
- Customisable Branding
- Customisable Reports
- Deployment Management
- Event Logs
- For MSPs
- IT Asset Management
- IT Asset Tracking
- Inventory Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multiple User Accounts
- Network Monitoring
- Patch Management
- Policy Management
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Alerts
- Real-time Updates
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Server Monitoring
- Service Level Agreement (SLA) Management
- Summary Reports
- Support Ticket Management
- Task Management
- Task Scheduling
- Third Party Integrations
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Vulnerability Scanning
- Workflow Management
Remote Support Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Audit Management
- Audit Trail
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Customisable Branding
- Customisable Reports
- Diagnostic Tools
- File Sharing
- File Transfer
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- Performance Metrics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Updates
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update / Installation
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Secure Login
- Self Service Portal
- Server Monitoring
- Session Recording
- Session Transfer
- Single Sign On
- Summary Reports
- Support Ticket Management
- Surveys & Feedback
- Third Party Integrations
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- User Management
- Video Conferencing
- Video Support
- Workflow Management
Server Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Management
- Authentication
- Automated Scheduling
- Automatic Backup
- CPU Monitoring
- Capacity Planning
- Compliance Management
- Configuration Management
- Credential Management
- Dashboard Creation
- Data Migration
- Data Storage Management
- Disaster Recovery
- Drag & Drop
- Email Alerts
- Email Monitoring
- Event Logs
- HIPAA Compliant
- Incident Management
- Inventory Management
- Maintenance Scheduling
- Monitoring
- Password Management
- Patch Management
- Purchasing & Receiving
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Scheduling
- Secure Data Storage
- Secure Login
- Self Service Portal
- Server Monitoring
- Tagging
- Third Party Integrations
- Trend Analysis
- User Management
- Virtual Machine Monitoring
- Workflow Management
Service Desk Software
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Asset Management
- CMDB
- Change Management
- Chat/Messaging
- Client Portal
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customer Database
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Drag & Drop
- Email Management
- Email Templates
- IT Asset Management
- Incident Management
- Inventory Management
- Knowledge Base Management
- Mobile Access
- Multi-Channel Communication
- Prioritisation
- Problem Management
- Procurement Management
- Project Management
- Real Time Notifications
- Real Time Reporting
- Remote Access/Control
- Reporting & Statistics
- SSL Security
- Scheduled / Automated Reports
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Widgets
- Workflow Management
Atera Alternatives
More Atera alternatives
Atera Reviews
Read all reviewsOverall rating
Average score
Frank G.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Source: GetApp
- Reviewed on 10/9/2020
"Great RMM product"
Comments: always friendly and supportive.
Pros: ATERA is easy to use, fast and very reliable platform for remote management and
Cons: There is nothing I dont like with ATERA, it supports antivirus and backup (via webroot and acronis)
Vendor Response
by Atera on 8/2/2021
Thank you for the kind words, Frank!
Happy to be a long-term vendor and partner of yours!
- Reviewer Source
- Source: GetApp
- Reviewed on 10/9/2020
Sean M.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 17/12/2020
"Saved us 100,000 a year and revitalized our IT Dept"
Comments: It has been a huge time-saving, money saving, frustration saving, extravaganza of awsomeness.
Pros: The connection to the computers in the field regardless of network (LTE,WIFI,Internal Lan, Guest) so long as you can get internet on the device it will work. (Sometimes when internet is not even available, specific circumstances). The product was found when our company was looking at Connectwise which quoted out 180,000 a year for all of our devices. Atera came in at 1 - 2 a month because of the shift away from how licensing typically destroys your budget. It allowed us to hire a helpdesk person with the savings. Not only that i got rid of my WSUS server and have been using Atera to give realistic reports about the current state of our systems without needing to spend hours going through data. This freed me up to do more of the security work that i have on a day to day basis.
Cons: Some features that could be improved would be the training for how to use it. ITs such an easy product to use you accidentally forget about a lot of the things you can do in mass. I caught our Helpdesk person installing a Symantec update device by device when he should have just rolled it out through MSI deployment to the group. Since it is so easy to connect, push a file, remote in and install, then report on the software/state of the machine after he figured it would be quick.
Vendor Response
by Atera on 16/2/2021
Hey Sean, we are so greatful for in-depth the review, and so happy to see the levels of success that Atera helped you reach!
The reporting is something that we put plenty of work into, and luckily, this pays off, for both you as well as your clients.
In regards to the trainings, we did release our Atera Academy program, which has plenty of materials, including text, videos, quizzes, and many more, in order to help you better understand our program and, why not, have a bit of fun with the gamification element. :)
Here's to many more years of successful cooperation!
- Reviewer Source
- Reviewed on 17/12/2020
James D.
-
Overall Rating2 /5
-
Ease of Use4 /5
-
Features & Functionality3 /5
-
Customer Support1 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 17/3/2019
"Quality has gone downhill"
Comments: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
Pros: The price point for this product is excellent, if it worked properly.
Cons: Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.
Vendor Response
by Atera on 18/2/2021
Hey James, thank you for the honest feedback.
As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours.
However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features.
In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure.
We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.
- Reviewer Source
- Reviewed on 17/3/2019
Jake G.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 27/10/2020
"Recommend to any IT admin or service company"
Comments: Fantastic!
Pros: Easy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.
Cons: Honestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer
Vendor Response
by Atera on 17/2/2021
Thank you for the review Jake, and for the nice words! Our team is constantly working on the product, and seeing our customers and partners notice our work, and make good use of our features is what is driving us forward. If you are interested in finding out more about Atera, feel free to use our fresh Atera Academy module, which will showcase features and ways of optimizing your workflow in fun and interactive ways, including quizzes!
- Reviewer Source
- Reviewed on 27/10/2020
Bhasker C.
-
Overall Rating4 /5
-
Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support4 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 21/10/2020
"Cost effective product"
Comments: Better than our old RMM specially with cost and features that is offered.
Pros: First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support
Cons: Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.
Vendor Response
by Atera on 17/2/2021
Bhasker, thank you for the detailed review, and we are glad to see you enjoying so many of our features! Custom fields can be used in a search from either the devices or the tickets view, and we have recently made it possible to display/export custom fields using the API, which has been a requested feature for a while. This should save you some time in optimizing your workflow and finding out what you need faster.
- Reviewer Source
- Reviewed on 21/10/2020
