Who Uses Atera?
Atera is the ultimate all-in-one RMM tool suite for MSPs and IT Pros. Includes everything you need in one integrated solution. Unlimited devices for fixed monthly cost. Try Atera for free today.
What Is Atera?
Atera is a cloud-based managed IT services platform that provides a powerful and integrated solution built for MSPs, IT consultants, VARs and IT departments. Atera includes: remote monitoring and management (RMM), network discovery, remote access, ticketing, PSA, reports, billing and so much more. Atera's disruptive pricing model allows users to pay a fixed monthly cost that includes unlimited devices and endpoints, offering fixed, transparent and predictable pricing. Try 100% free for 30-days.
Atera Details
Atera
http://www.atera.com
Founded 2011
Atera pricing overview
See pricing plansAtera does not have a free version but does offer a free trial. Atera paid version starts at US$79.00/month.
Starting Price
US$79.00/month See pricing details
Pricing Details
Unlimited Devices - Fixed Cost - No Contracts
Free Version
No
Free Trial
Yes, get a free trial
Atera deployment and support
Support
- 24/7 (Live Rep)
- Business Hours
- Online
Deployment
- Installed - Mac
- Cloud, SaaS, Web
- Installed - Windows
- Mobile - iOS Native
- Mobile - Android Native
Training
- Live Online
- Webinars
- Documentation
Atera Features
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Centre Management
- Customisable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
IT Asset Management Software
- Audit Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Inventory Management
- Maintenance Management
- Procurement Management
- Requisition Management
- Supplier Management
IT Management Software
- Access Controls/Permissions
- Capacity Management
- Compliance Management
- Inventory Management
- Issue Auditing
- License Management
- Maintenance Scheduling
- Patch Management
- Remote Access/Control
IT Service Software
- Contract Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Release Management
- Self Service Portal
- Service Catalogue
- Service Reporting
- Ticket Management
ITSM Tools
- Asset Tracking
- Availability Management
- Change Management
- Configuration Management
- Contract/License Management
- Incident Management
- Problem Management
- Project Management
- Release & Deployment Management
- Self Service Portal
MSP Software
- Backup and Recovery
- Billing & Invoicing
- CRM
- Dashboard
- Help Desk
- Issue Management
- Live Chat
- Patch Management
- Project Management
- Remote Access
- Scheduling
Network Monitoring Tools
- Bandwidth Monitoring
- Baseline Manager
- Dashboard
- IP Address Monitoring
- Internet Usage Monitoring
- Network Diagnosis
- Network Resource Management
- SLA Monitoring
- Server Monitoring
- Uptime Monitoring
- Web Traffic Reporting
Patch Management Software
- Alerts/Notifications
- Automatic Approval
- Automatic Patch Deployment
- Automatic Scans
- Compliance Management
- Custom Patches
- Dashboard
- Network Wide Management
- Patch Prioritisation
- Patch Testing
- Remote Access/Control
- Vulnerability Scanning
Professional Services Automation Software
- Billing & Invoicing
- CRM
- Client Portal
- Collaboration Tools
- Document Management
- Portfolio Management
- Project Management
- Proposal Generation
- Quote Management
- Resource Management
- Time & Expense Tracking
Remote Monitoring and Management Software
- Deployment Management
- For MSPs
- IT Asset Management
- Mobile Access
- Network Monitoring
- Patch Management
- Real-time Alerts
- Remediation Management
Remote Support Software
- Diagnostic Tools
- File Sharing
- Real-time Chat
- Screen Sharing
- Session Recording
- Session Transfer
- Surveys & Feedback
Server Management Software
- CPU Monitoring
- Credential Management
- Email Monitoring
- Event Logs
- Patch Management
- Scheduling
- Server Monitoring
- Virtual Machine Monitoring
Service Desk Software
- CMDB
- Change Management
- IT Asset Management
- Incident Management
- Knowledge Base
- Mobile Access
- Procurement Management
- Remote Control
- SLA Management
- Self Service Portal
Atera Alternatives
More Atera alternatives
Atera Reviews
Read all reviewsOverall rating
Average score
Frank G.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Source: GetApp
- Reviewed on 10/9/2020
"Great RMM product"
Comments: always friendly and supportive.
Pros: ATERA is easy to use, fast and very reliable platform for remote management and
Cons: There is nothing I dont like with ATERA, it supports antivirus and backup (via webroot and acronis)
- Reviewer Source
- Source: GetApp
- Reviewed on 10/9/2020
Sean M.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 17/12/2020
"Saved us 100,000 a year and revitalized our IT Dept"
Comments: It has been a huge time-saving, money saving, frustration saving, extravaganza of awsomeness.
Pros: The connection to the computers in the field regardless of network (LTE,WIFI,Internal Lan, Guest) so long as you can get internet on the device it will work. (Sometimes when internet is not even available, specific circumstances). The product was found when our company was looking at Connectwise which quoted out 180,000 a year for all of our devices. Atera came in at 1 - 2 a month because of the shift away from how licensing typically destroys your budget. It allowed us to hire a helpdesk person with the savings. Not only that i got rid of my WSUS server and have been using Atera to give realistic reports about the current state of our systems without needing to spend hours going through data. This freed me up to do more of the security work that i have on a day to day basis.
Cons: Some features that could be improved would be the training for how to use it. ITs such an easy product to use you accidentally forget about a lot of the things you can do in mass. I caught our Helpdesk person installing a Symantec update device by device when he should have just rolled it out through MSI deployment to the group. Since it is so easy to connect, push a file, remote in and install, then report on the software/state of the machine after he figured it would be quick.
- Reviewer Source
- Reviewed on 17/12/2020
James D.
-
Overall Rating2 /5
-
Ease of Use4 /5
-
Features & Functionality3 /5
-
Customer Support1 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 17/3/2019
"Quality has gone downhill"
Comments: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
Pros: The price point for this product is excellent, if it worked properly.
Cons: Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.
- Reviewer Source
- Reviewed on 17/3/2019
Bhasker C.
-
Overall Rating4 /5
-
Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support4 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 21/10/2020
"Cost effective product"
Comments: Better than our old RMM specially with cost and features that is offered.
Pros: First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support
Cons: Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.
- Reviewer Source
- Reviewed on 21/10/2020
Jake G.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 27/10/2020
"Recommend to any IT admin or service company"
Comments: Fantastic!
Pros: Easy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.
Cons: Honestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer
- Reviewer Source
- Reviewed on 27/10/2020
