15 years helping Irish businesses
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What Is Atera?

Atera’s all-in-one platform provides IT professionals with various integrated solutions that help them get access, visibility, and control over daily IT work. This includes Remote Monitoring & Management, Helpdesk, IT Automation, Ticketing, and Reporting – all under one roof. Our pay-per-tech model allows IT teams & MSPs to optimize and scale operations across unlimited devices, while reducing menial tasks so they can focus on the work that matters most.

*New: Atera integrates with Azure OpenAI

Who Uses Atera?

Atera is the ultimate all-in-one IT management platform. With unlimited devices for a fixed cost, Atera has everything you need in one solution. Try Atera for free: https://www.atera.com/signup

Where can Atera be deployed?

Cloud-based
On-premise

About the vendor

  • Atera
  • Located in Tel Aviv, Israel
  • Founded in 2011

Atera support

  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 23 others

Languages

English, French, German

Atera pricing

Starting Price:

US$99.00/month
  • Yes, has free trial
  • No free version

Atera does not have a free version but does offer a free trial. Atera paid version starts at US$99.00/month.

About the vendor

  • Atera
  • Located in Tel Aviv, Israel
  • Founded in 2011

Atera support

  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 23 others

Languages

English, French, German

Atera videos and images

Atera Software - Ultimate All-in-One IT Management Solution
Atera Software - Unlimited Devices, You Just Pay per Technician
Atera Software - Remote Access Included
Atera Software - Easy IT Automation
View 5 more
Atera video
Atera Software - Ultimate All-in-One IT Management Solution
Atera Software - Unlimited Devices, You Just Pay per Technician
Atera Software - Remote Access Included
Atera Software - Easy IT Automation

Features of Atera

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Asset Tracking
  • Audit Management
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • Billing & Invoicing
  • CMDB
  • CPU Monitoring
  • CRM
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Support
  • Customisable Reports
  • Dashboard
  • Deployment Management
  • Diagnostic Tools
  • Document Management
  • Event Logs
  • File Sharing
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Maintenance Scheduling
  • Network Analysis
  • Network Monitoring
  • Network Wide Management
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Problem Management
  • Real Time Reporting
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Catalogue
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Threshold Alerts
  • Ticket Management
  • Time & Expense Tracking
  • Troubleshooting
  • Unattended Access
  • Uptime Reporting
  • Vulnerability Scanning
  • Workflow Configuration
  • Workflow Management

Atera Alternatives

Datto RMM is a secure, single platform for MSPs to remotely monitor, manage and support endpoint devices across your customer base.
The N-able N-central® remote monitoring and management platform is designed to make managing complex IT networks simple. Learn more about N-central
On-prem & cloud-based unified endpoint management and security tool that helps manage organization endpoints from single console.
Auvik's software simplifies & automates network monitoring & management to give you complete network visibility & control.
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
Schedule, manage, and track multiple projects for teams, workgroups, or the entire organization.
SYNCRO is a website chat software that uses your phone's SMS to chat directly with visitors coming to your site.
Cloud-based solution designed to help businesses manage product data, share design information, automate workflows & monitor progress.
Zoom Events and Webinars help customers host virtual and hybrid events and large-scale broadcasts.

Reviews of Atera

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.5
Features
4.3
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Robert
Robert
Information Technology Manager in US
Verified LinkedIn User
Food & Beverages, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Atera is the clear winner in the IT management space

5.0 3 months ago

Comments: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.

Pros:

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Cons:

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

Alternatives Considered: N-sight, Kaseya VSA and NinjaOne

Reasons for Switching to Atera: Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product.

Paul
Paul
Technical Manager in United Arab Emirates
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Mid-level RMM and PSA solution

4.0 2 years ago

Comments: The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.

Pros:

The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

Cons:

The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

Alternatives Considered: ManageEngine ServiceDesk Plus and Autotask PSA

Reasons for Choosing Atera: LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.

Switched From: Freshdesk and GoTo Meeting

Reasons for Switching to Atera: The low cost was more appealing and the feature set looked like it was worth pursuing.

Atera Response

2 years ago

Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. And yes, the unlimited endpoints, is a HUGE draw for our customers. Thanks again for your review!

Verified Reviewer
Verified LinkedIn User
Medical Practice, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Great, Especially for a 1-person IT Department

5.0 4 weeks ago New

Comments: Atera has been wonderful. I am so glad that our organization approved trying Atera. We will be going from month-to-month to an annual subscription soon.

Pros:

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Cons:

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS. Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

Alternatives Considered: NinjaOne

Reasons for Switching to Atera: Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things.

James
COO in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Quality has gone downhill

2.0 5 years ago

Comments: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Pros:

The price point for this product is excellent, if it worked properly.

Cons:

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Atera Response

3 years ago

Hey James, thank you for the honest feedback. As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours. However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features. In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure. We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.

Alec
IT Manager in US
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing RMM and PSA All-In-One!

5.0 last month New

Comments: We were bringing in our help desk internally and not using a MSP. Atera allowed for this to occur with ease! We are now able to manage our endpoints and tickets from our own dashboard. Having multiple different methods for employees to access help, like a KB or even direct chatting, is a huge advantage for us and helped make the transition easier.

Pros:

I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementation of maintenence scripts easy and makes you want to get in and start taking care of issues! Customer support is easily accessible as well and can help you out with whatever is needed

Cons:

There are a lot of menus to navigate. This can make it slower to get around until you are fully familair with the platform. Give it time though, it is well worth it!

Alternatives Considered: NinjaOne

Reasons for Switching to Atera: Ninja is a great RMM and ticketing system but Atera is worlds different. It is so feature rich the learning curve is well worth it.