Who Uses Atera?
Atera is the ultimate all-in-one RMM tool suite for MSPs and IT Pros. Includes everything you need in one integrated solution. Unlimited devices for fixed monthly cost. Try Atera for free today.
What Is Atera?
Atera is a cloud-based managed IT services platform that provides a powerful and integrated solution built for MSPs, IT consultants, VARs and IT departments. Atera includes: remote monitoring and management (RMM), network discovery, remote access, ticketing, PSA, reports, billing and so much more. Atera's disruptive pricing model allows users to pay a fixed monthly cost that includes unlimited devices and endpoints, offering fixed, transparent and predictable pricing. Try 100% free for 30-days.
Atera Details
Atera
http://www.atera.com
Founded 2011
Atera Pricing Overview
Atera does not have a free version but does offer a free trial. Atera paid version starts at US$79.00/month.
Starting Price
US$79.00/month
See pricing details
Pricing Details
Unlimited Devices - Fixed Cost - No Contracts
Free Version
No
Free Trial
Yes, get a free trial
Deployment
Installed - Mac
Cloud, SaaS, Web
Installed - Windows
Mobile - iOS Native
Mobile - Android Native
Training
Live Online
Webinars
Documentation
Support
24/7 (Live Rep)
Business Hours
Online
Atera Features
Alternative Products
Popular Products
Atera Reviews
Showing 5 of 134 reviews
Troy P.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 17/7/2018
"Lightweight - Easy to Navigate - Decent integration"
Comments: Easy management of hundreds of endpoints/customers.
Pros: Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)
Cons: Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB) REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.
- Reviewer Source
- Reviewed on 17/7/2018
Rich L.
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Overall Rating4/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer Support4/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 17/12/2019
"Highly recommend Atera"
Comments: Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.
Pros: Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.
Cons: Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.
- Reviewer Source
- Reviewed on 17/12/2019
James D.
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Overall Rating2/5
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Ease of Use4/5
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Features & Functionality3/5
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Customer Support1/5
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Value for Money3/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 17/3/2019
"Quality has gone downhill"
Comments: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
Pros: The price point for this product is excellent, if it worked properly.
Cons: Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.
- Reviewer Source
- Reviewed on 17/3/2019
Aziz K.
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Overall Rating4/5
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Ease of Use4/5
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Features & Functionality4/5
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Customer Support4/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 22/8/2019
"Atera Review"
Comments: Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.
Pros: The amount of features for the price is hard to compete with.
Cons: The user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented.
- Reviewer Source
- Reviewed on 22/8/2019
Saad M.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 23/12/2019
"Most options available for a small MSP"
Comments: Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.
Pros: Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent
Cons: Nothing to Dislike but Lack of Linux agent is killing us.
- Reviewer Source
- Reviewed on 23/12/2019
