17 years helping Irish businesses
choose better software

What Is Atera?

Atera is revolutionizing Remote Monitoring and Management (RMM) with its all-in-one platform, combining RMM, Helpdesk, Ticketing, and automation, now powered by Action AI™. Specifically designed to optimize IT operations, Atera empowers IT teams to monitor and manage infrastructure with ease, proactively addressing potential issues before they escalate. By providing real-time diagnostics, automated alerts, and continuous system monitoring, Atera helps IT teams improve network reliability, slash SLA times, and enhance overall service quality.
Atera’s RMM platform also offers advanced features like patch management, reporting, and detailed analytics, allowing IT professionals to track performance, ensure compliance, and protect critical infrastructure. With automation at its core, Atera helps teams streamline workflows, reduce manual tasks, and focus on high-priority initiatives. Trusted by over 12,000 customers in 120+ countries, Atera offers per-technician pricing with unlimited device

Who Uses Atera?

Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.

Where can Atera be deployed?

Cloud-based
On-premise

About the vendor

  • Atera
  • Located in Tel Aviv, Israel
  • Founded in 2011

Atera support

  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 24 others

Languages

English, French, German

Atera pricing

Starting Price:

US$129.00/month
  • Yes, has free trial
  • No free version

Atera does not have a free version but does offer a free trial. Atera paid version starts at US$129.00/month.

Pricing plans get a free trial

About the vendor

  • Atera
  • Located in Tel Aviv, Israel
  • Founded in 2011

Atera support

  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 24 others

Languages

English, French, German

Atera videos and images

Atera Software - Unlock new standards of organizational efficiency with Atera’s AI-powered solution.
Atera Software - Power up your work processes through automation.
Atera Software - Get full visibility and control of your IT environment—unlimited devices, fixed monthly cost.
Atera Software - Deliver immediate, efficient, reliable end-user support and issue resolution at scale.
View 5 more
Atera video
Atera Software - Unlock new standards of organizational efficiency with Atera’s AI-powered solution.
Atera Software - Power up your work processes through automation.
Atera Software - Get full visibility and control of your IT environment—unlimited devices, fixed monthly cost.
Atera Software - Deliver immediate, efficient, reliable end-user support and issue resolution at scale.

Features of Atera

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Baseline Manager
  • Billing & Invoicing
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Configuration Management
  • Customer Database
  • Customer Support
  • Dashboard
  • Deployment Management
  • Device Auto Discovery
  • Document Management
  • Endpoint Protection Software
  • Event Logs
  • File Sharing
  • For MSPs
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Multi-Channel Communication
  • Network Analysis
  • Network Monitoring
  • Network Wide Management
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritisation
  • Problem Management
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Alerts
  • Release Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Troubleshooting
  • Unattended Access
  • Uptime Reporting
  • Vulnerability Scanning

Atera Alternatives

Comprehensive solution for real-time endpoint device monitoring, designed to detect, respond, and deeply analyze threats.
Mechanical CAD, design validation, product data management, design communication, and CAD productivity tools in a single package.
Pulseway is an award-winning, all-in-one Remote Monitoring & Management (RMM) platform for MSPs & Internal IT departments. Try it free!
SYNCRO is a website chat software that uses your phone's SMS to chat directly with visitors coming to your site.
Cloud-based solution designed to help businesses manage product data, share design information, automate workflows & monitor progress.
Zoom Events and Webinars help customers host virtual and hybrid events and large-scale broadcasts.
The N-able N-central® remote monitoring and management platform is designed to make managing complex IT networks simple. Learn more about N-central
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
Schedule, manage, and track multiple projects for teams, workgroups, or the entire organization.

Reviews of Atera

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.5
Features
4.3
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Robert
Robert
Information Technology Manager in US
Verified LinkedIn User
Food & Beverages, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Atera is the clear winner in the IT management space

5.0 10 months ago

Comments: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.

Pros:

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Cons:

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

Alternatives Considered: N-sight, Kaseya VSA and NinjaOne

Reasons for Switching to Atera: Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product.

Paul
Paul
Technical Manager in United Arab Emirates
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Mid-level RMM and PSA solution

4.0 3 years ago

Comments: The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.

Pros:

The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

Cons:

The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

Alternatives Considered: ManageEngine ServiceDesk Plus and Autotask PSA

Reasons for Choosing Atera: LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.

Switched From: Freshdesk and GoTo Meeting

Reasons for Switching to Atera: The low cost was more appealing and the feature set looked like it was worth pursuing.

Atera Response

2 years ago

Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. And yes, the unlimited endpoints, is a HUGE draw for our customers. Thanks again for your review!

Vineet
IT Manager in India
Government Administration, 1,001–5,000 Employees
Used the Software for: Free Trial
Reviewer Source

Comprehensive IT Management Simplified!

4.0 last month New

Comments: We use Atera as an all-in-one RMM platform which is designed to help managed service providers, helps in streamlining IT support/ maintenance. Overall we can manage our IT operations efficiently. Our business problems to which Atera addresses are mainly remote IT management, IT Automation, Ticketing System for our IT support. It has increased our cost efficiency significantly. Our security and compliance were also benefited by using Atera. Atera helps us in centralized monitoring, automated patching and maintenance, cost management and remote access for support. In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization.

Pros:

- Atera lets our IT team to schedule and automate OS and third party software patches - Our IT team maintains accurate inventory data and ensure compliance with licensing agreements -Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively.

Cons:

- Its reporting capabilities could benefit from more extensive customization options - Dashboard customization - Better support for more advanced scripting environments

Rob
Founder in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

If you don’t need a mobile app or decent support it’s OK

2.0 4 months ago

Comments: It’s an ok platform if you don’t want the fundamentals. Support is lacking, and they are obsessed with ai integration without fixing or implementing the basics first

Pros:

The interface is clean and easy to navigate

Cons:

Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule.

Alternatives Considered: Syncro

Reasons for Choosing Atera: Wanted to have a platform that included RMM and PSA

Switched From: Zendesk Suite

Reasons for Switching to Atera: Cost per endpoint vs cost per user was a big factor

Raymond
IT Helpdesk Management in South Africa
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Atera Automated Patch management and Copilot has improved our efficiency and productivity

5.0 3 months ago

Comments: I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone

Pros:

Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of

Cons:

With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one

Verified Reviewer
Verified LinkedIn User
Medical Practice, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Great, Especially for a 1-person IT Department

5.0 8 months ago

Comments: Atera has been wonderful. I am so glad that our organization approved trying Atera. We will be going from month-to-month to an annual subscription soon.

Pros:

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Cons:

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS. Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

Alternatives Considered: NinjaOne

Reasons for Switching to Atera: Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things.

Kelly
Kelly
Owner in Canada
Verified LinkedIn User
Computer & Network Security, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

A leading per tech licenced RMM

5.0 5 months ago

Comments: We’ve had a great experience with a terror and a happy that we switched to them. We’ve rolled our ticketing system into theirs as well, so that everything’s in one spot for tracking and reporting back to our clients. It’s been a great for our organization highly recommend it.

Pros:

I like it being all in one place and intuitive to use. The new addition of AI to help with tickets is great built-in support for remote. Makes it easier to connect clients.

Cons:

The inability to add month-to-month Technicians is if you’re on a yearly commit

Abhishek
IT Infrastructure engineer in UK
Computer & Network Security, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best RMM and ticketing Software

5.0 3 months ago

Comments: Easy RMM management tool with great ticketing and powerful features. Alerts have a intuitive dashboard.

Pros:

Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts

Cons:

Support of Mac devices is minimum or nil

Alternatives Considered: ConnectWise ScreenConnect

Reasons for Switching to Atera: Per technician billing of Atera is best when compared to per end point billing of connect-wise

Prince
Digital Marketing Head in India
Marketing & Advertising, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Cost Effective Product for IT Management

4.0 2 weeks ago New

Comments: We have been using Atera for last 6 months and it has been very helpful. It is being used as an all-in-one RMM platform for all the centralized IT management, remote support or proactive monitoring. It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and real-time monitoring. This has helped a lot in enhancing the operational efficiency, security and client satisfaction.

Pros:

Atera's built-in helpdesk helps a lot in steamlining customer support by managing and prioritizing tickets efficiently. Another point is it also offers automated reports on system health, performance and ticket resolution, thus giving clear insights for both the internal teams and clients. The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from anywhere.

Cons:

While the software provides automated reports, customization options are limited. It would be beneficial to have more flexibility in creating more customized reports to meet specific client requirements or internal KPIs. The patch management feature is useful, but it lacks granual control options. If it can have more advanced scheduling and testing phases, it will be more helpful for the IT teams to manage updates with great precision.

Caroline
Human Resource, Safety and Administration Coordinator in Kenya
Mechanical or Industrial Engineering, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Remote Monitoring and Management Program

5.0 4 weeks ago New

Comments: Helpdesk and ticketing capabilities enables me to save a lot of time by automating customer support processes.

Pros:

Atera has improved customer satisfaction by handling support tickets which leads to customer retention.

Cons:

It requires external apps such as TeamViewer and AnyDesk to enhance remote access anyways.

Rich
Owner and MSP in US
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Highly recommend Atera

4.0 5 years ago

Comments: Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.

Pros:

Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.

Cons:

Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

Bhasker
IT Infra & Cloud Architect in US
Computer & Network Security, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Cost effective product

4.0 4 years ago

Comments: Better than our old RMM specially with cost and features that is offered.

Pros:

First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support

Cons:

Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.

Alternatives Considered: ManageEngine Endpoint Central

Reasons for Choosing Atera: Solarwinds is expensive and complicated to use.

Switched From: SolarWinds Service Desk

Reasons for Switching to Atera: cost wise and we are not deploying to a enterprise level, we are a small scale only.

Atera Response

4 years ago

Bhasker, thank you for the detailed review, and we are glad to see you enjoying so many of our features! Custom fields can be used in a search from either the devices or the tickets view, and we have recently made it possible to display/export custom fields using the API, which has been a requested feature for a while. This should save you some time in optimizing your workflow and finding out what you need faster.

Brian
Owner in US
Computer Networking, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Impressive features.

5.0 2 years ago

Comments: Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to customers.

Pros:

I like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera

Cons:

It is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly.

Alternatives Considered: N-central

Reasons for Choosing Atera: Logmein was more expensive with less features. Logmein continued to raise the price significantly every year while stripping features

Switched From: LogMeIn

Reasons for Switching to Atera: Didn't have as many features and charged per node not user

Atera Response

2 years ago

Hi Brian, Thanks for leaving a review for Atera's all-in-one platform! Happy to hear you like the long list of features we offer, and that using Atera has allowed your MSP to grow. Regarding any glitches or display issues, please reach out to our Support team about this. As for our pricing, we have a very unique model to price by technician instead of end-point, which ends up being very cost-effective for our customers.

Graham
Owner, Computer Technician in Canada
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Atera, a Strong Contender for anyone starting up an MSP-based business.

4.0 2 years ago

Comments: This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time.

Pros:

The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting.

Cons:

Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing.

Alternatives Considered: NinjaOne

Reasons for Switching to Atera: I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business.

Atera Response

2 years ago

Hi Graham, Thanks for taking the time to leave this detailed review of the Atera platform. We are very glad that you were drawn in by the pricing model, and that you like how often we release new features. Regarding the price increase, we are very sorry that you did not receive prior notification of this. The email was sent out to the main contact on every account, and it is possible that it went to the wrong contact. Please reach out to support so that we can ensure that the correct email is listed, to avoid missing important communication in the future. We hope that Atera continues to be a vital part of your business, and that you are able to take full-advantage of the features.

Verified Reviewer
Verified LinkedIn User
Computer & Network Security, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great startup PSA and RMM for MSPs

5.0 last year

Comments: Great, very high uptime and excellent performance

Pros:

It has all the features and most the integrations most the competitors have at a slightly lower price. The software evolves faster than competitors so if the feature you need isn’t there it probably will be soon.

Cons:

Had to purchase the Splashtop unattended access option for $200 per year

Alternatives Considered: Kaseya VSA

Reasons for Choosing Atera: Slow performance across the board and the interface is not intuitive in Automate.

Switched From: ConnectWise ScreenConnect, ConnectWise PSA and ConnectWise Automate

Reasons for Switching to Atera: Lower initial cost and total cost of ownership

Patrick
Network Administrator in US
Education Management, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Looking forward to what the roadmap shows for the future of Atera

5.0 5 months ago

Comments: My overall experience has been great with Atera. I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have access to with the suite.

Pros:

The best feature for us using Ater is the ease of use and the quick response chat feature, those two items have been the best part of using this solution by far compared to other competitors.

Cons:

I would like Atera to have a free remote access software for staff and users it would eliminate another product and would allow us to only use Atera for everything when it comes to troubleshooting.

Grant
VP of IT in US
Automotive, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Atera provides great value for the money

5.0 3 years ago

Comments: I've used Atera for almost six months and couldn't be happier. Very feature rich, and frequently adds helpful updates. A nice gui and a strong search engine make it easy to use. Patch management much more effective than my previous product.

Pros:

A pleasant gui and easy navigation are standout features. The strong search engine is very helpful.

Cons:

Some of the helpdesk is a little confusing and we're still getting the hang of it. Until it's tuned, it can be "noisy" with alerts.

Alternatives Considered: Kaseya VSA and NinjaOne

Reasons for Choosing Atera: n-able could be a little too complex, and the per-agent licensing was getting very expensive. In addition, one of our techs accidentally deleted a location and there was no way to recover it.

Switched From: N-sight

Reasons for Switching to Atera: Can't beat the integrations and the per-user pricing.

Atera Response

3 years ago

Thank you for the kind words, Grant! We put a lot of work and effort into the GUI and seamless usage of Atera, and we are glad to see that they are being noticed.

Cassandra
IT System and Support Specialist in US
Automotive, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Ease of use and very dependable

5.0 5 months ago

Comments: So far Atera has been excellent we have had no issues and been able to incorporate Atera everyday for ticketing and remote support server management and general service

Pros:

I like most that Atera handles everything for our company from asset management to remote support.

Cons:

That every time my computer is shut down I have to go thru MFA.

Adam
System Administrator in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Atera Review

5.0 5 months ago

Comments: Atera offers what we need in an all-in-one solution that is now the backbone of our helpdesk and IT service department.

Pros:

The per technician pricing format was the top reason

Cons:

Nothing yet at this point stands out as a con

Alternatives Considered: ConnectWise ScreenConnect, Salesforce Sales Cloud, NinjaOne and MSP Manager

Reasons for Switching to Atera: Price was the main factor at that moment, however I assumed we would be getting an inferior product, and I was wrong. Atera has exceeded expectations.

Elijah
IT Engineer in UK
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Perfect RMM for small ITSP & MSP's

4.0 3 years ago

Comments: Good overall experience with ease of use. Would like more custom reports or the ability to perform customer reports by being able to select certain variables whilst not being constrained by the builtin reports

Pros:

The Cost is almost unchallenged & very easy to implement. Got some good reports built in and allows easy monitoring of snmp devices & other agent installed devices.

Cons:

Limited reporting when compared to the competitor and limited network features for monitoring. SNMP Interface for adding SNMP Devices is good but sometimes can be a little confusing.

Alternatives Considered: Datto RMM, N-sight and ConnectWise Automate

Reasons for Switching to Atera: Mainly cost was the deciding factor due to it being the first RMM we wanted to introduce so couldn't justify stupid costs for something that may not end up being used.

Andre
Owner in Canada
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great value. The features and functions continue to grow and get better all the time.

4.0 4 years ago

Comments: Extremely happy. I have sent several feature requests. Support team responds very quickly even if I just have a quick question. Very clean interface. I don't like cluttered screens and this one has just enough info to not be overwhelming.

Pros:

Deployment is very using using Group Policy and provided MSI. You can create a custom MSI for each client. Alerts are immediate. Remote access is extremely fast and reliable. Customized branding looks great!. Create your own Power Shell scripts and schedule or launch when needed. Saves a tonne of time. Monitor SNMP devices and Network devices. Glad I no longer have to host this my self. It's nice to have this service in the cloud.

Cons:

Reports need improving. Very limited. I'd like the ability to cherry pick what I want in the report. Example: Computer Name, CPU, RAM, HDD or SSD, OS ver, Date Last Seen. Although I can export a report that contains this info, it also contains all other info that needs to be trimmed down in Excel. Reporting should be a quick process.

Marek
CEO in Poland
Financial Services, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Atera Review

4.0 last year

Comments: The platform provided a comprehensive suite of IT management tools that streamlined my operations and improved customer service. The integrated RMM capabilities, service desk, and reporting features were particularly valuable in maintaining the performance and security of my clients' systems. The intuitive user interface and ease of use made it simple to navigate and access the various features. While there were some limitations in customization, the core functionalities of Atera were reliable and effective. Overall, Atera proved to be a valuable solution for my IT management needs, helping me deliver efficient and high-quality services to my clients.

Pros:

One of the things I liked most about Atera was its all-in-one approach to IT management. The platform offered a comprehensive suite of tools and features that covered various aspects of IT support and service delivery. I particularly appreciated the integrated remote monitoring and management (RMM) capabilities, which allowed me to proactively monitor and maintain my clients' systems. The ticketing system and service desk were also well-designed, providing a centralized place to track and manage customer requests. Additionally, Atera's reporting and analytics features provided valuable insights into the performance and health of my IT infrastructure. Overall, the holistic approach of Atera simplified my IT management processes and improved efficiency.

Cons:

one aspect I liked least was the limited customization options in certain areas. While the platform offered a range of pre-built templates and workflows, there were instances where I wanted more flexibility to tailor the system to my specific needs. For example, I found some limitations in customizing the appearance and branding of the customer portal. However, despite these minor limitations, the core functionalities of Atera were robust and effective in meeting my IT management requirements.

matthew
Founder in US
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

A great value on an RMM Swiss Army Knife

5.0 2 years ago

Comments: I was happy to see the faster alerts happening. Feature improvements keep coming on a regular basis. I have a pretty basic need with the software, so there are plenty of features I don't use. However the price keeps increasing for me because of these new features... most of which I don't use. Eventually the price increases may drive me to look for alternatives with "just what I need".

Pros:

I like the alerting and having the alerts trigger scripts. That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on. There's a real wide selection there and it's very useful stuff.

Cons:

Granting customers remote access to their workstations is kind of "buried", I wish that had its own page for the controls and they were all close to each other.

Atera Response

2 years ago

Hi Matthew, Thanks for taking the time to leave this review of Atera! So glad to hear you like the alerting and self-healing available in threshold profiles. Additionally, its great that you are taking advantage of the shared script library. Regarding your remote access feedback, please add this to our features board - it is a great suggestion. We understand what you are saying about the price increase. If you have more concerns, please reach out to [email protected] so we can go over everything.

Kevin
Everything in US
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Very Satisfied

5.0 2 years ago

Comments: Came to Atera from Kaseya. (Kaseya, please don't buy Atera)So much more affordable. I like Atera enough that I pay annually now. I'm committed. Support is usually helpful. Rarely have to wait in a long queue.

Pros:

It's easy to use, the script library is growing and very useful.

Cons:

Splashtop remote access - It works well, but I would really like to be able to view multiple remote monitors at the same time!

Atera Response

2 years ago

Hi Kevin, Thanks for taking the time to review Atera. It is great that you find the platform easy to use and price-efficient. Regarding viewing multiple remote monitors, this is not something that Splashtop offers. However, if you are on the growth or power plan, you have access to AnyDesk which allows you to do this.

Frank
Director in Australia
Computer & Network Security, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

If you want a good RMM

5.0 2 years ago

Comments: Great Product, only ever had to use support 2 times (in the early days), very reliable

Pros:

ATERA is quick and easy to deploy and has been reliable from day 1 (about 3-4 years)

Cons:

Some options are in a place where I would suggest is not logical, but once you navigate around it, it's ok

Atera Response

2 years ago

Hi Frank, So happy you find Atera a "good RMM," that is easy and reliable. And while I am happy you have found solutions to your cons, I hope that we continue to improve to make your experience even better! Thanks for being a valued member of the Atera community!