Who Uses Atera?
Atera is the ultimate all-in-one RMM tool suite for MSPs and IT Pros. Includes everything you need in one integrated solution. Unlimited devices for fixed monthly cost. Try Atera for free today.
What Is Atera?
Atera is a cloud-based managed IT services platform that provides a powerful and integrated solution built for MSPs, IT consultants, VARs and IT departments. Atera includes: remote monitoring and management (RMM), network discovery, remote access, ticketing, PSA, reports, billing and so much more. Atera's disruptive pricing model allows users to pay a fixed monthly cost that includes unlimited devices and endpoints, offering fixed, transparent and predictable pricing. Try 100% free for 30-days.
Atera Details
Atera
http://www.atera.com
Founded 2011
Support
- 24/7 (Live Rep)
- Business Hours
- Online
Deployment
- Installed - Mac
- Cloud, SaaS, Web
- Installed - Windows
- Mobile - iOS Native
- Mobile - Android Native
Training
- Live Online
- Webinars
- Documentation
Atera pricing overview
See pricing detailsAtera does not have a free version but does offer a free trial. Atera paid version starts at US$79.00/month.
Starting Price
US$79.00/month. See pricing details
Free Version
No
Free Trial
Yes, get a free trial
Atera Features
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Centre Management
- Customisable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
IT Asset Management Software
- Audit Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Inventory Management
- Maintenance Management
- Procurement Management
- Requisition Management
- Supplier Management
IT Management Software
- Access Controls/Permissions
- Capacity Management
- Compliance Management
- Inventory Management
- Issue Auditing
- License Management
- Maintenance Scheduling
- Patch Management
- Remote Access/Control
IT Service Software
- Contract Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Release Management
- Self Service Portal
- Service Catalogue
- Service Reporting
- Ticket Management
ITSM Tools
- Asset Tracking
- Availability Management
- Change Management
- Configuration Management
- Contract/License Management
- Incident Management
- Problem Management
- Project Management
- Release & Deployment Management
- Self Service Portal
MSP Software
- Backup and Recovery
- Billing & Invoicing
- CRM
- Dashboard
- Help Desk
- Issue Management
- Live Chat
- Patch Management
- Project Management
- Remote Access
- Scheduling
Network Monitoring Tools
- Bandwidth Monitoring
- Baseline Manager
- Dashboard
- IP Address Monitoring
- Internet Usage Monitoring
- Network Diagnosis
- Network Resource Management
- SLA Monitoring
- Server Monitoring
- Uptime Monitoring
- Web Traffic Reporting
Patch Management Software
- Alerts/Notifications
- Automatic Approval
- Automatic Patch Deployment
- Automatic Scans
- Compliance Management
- Custom Patches
- Dashboard
- Network Wide Management
- Patch Prioritisation
- Patch Testing
- Remote Access/Control
- Vulnerability Scanning
Professional Services Automation Software
- Billing & Invoicing
- CRM
- Client Portal
- Collaboration Tools
- Document Management
- Portfolio Management
- Project Management
- Proposal Generation
- Quote Management
- Resource Management
- Time & Expense Tracking
Remote Monitoring and Management Software
- Deployment Management
- For MSPs
- IT Asset Management
- Mobile Access
- Network Monitoring
- Patch Management
- Real-time Alerts
- Remediation Management
Remote Support Software
- Diagnostic Tools
- File Sharing
- Real-time Chat
- Screen Sharing
- Session Recording
- Session Transfer
- Surveys & Feedback
Server Management Software
- CPU Monitoring
- Credential Management
- Email Monitoring
- Event Logs
- Patch Management
- Scheduling
- Server Monitoring
- Virtual Machine Monitoring
Service Desk Software
- CMDB
- Change Management
- IT Asset Management
- Incident Management
- Knowledge Base
- Mobile Access
- Procurement Management
- Remote Control
- SLA Management
- Self Service Portal
Atera Alternatives
More Atera alternatives
Atera Reviews
Showing 5 of 150 reviews
Frank G.
-
Overall Rating5/5
-
Ease of Use5/5
-
Features & Functionality5/5
-
Customer Support5/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Source: GetApp
- Reviewed on 10/9/2020
"Great RMM product"
Comments: always friendly and supportive.
Pros: ATERA is easy to use, fast and very reliable platform for remote management and
Cons: There is nothing I dont like with ATERA, it supports antivirus and backup (via webroot and acronis)
- Reviewer Source
- Source: GetApp
- Reviewed on 10/9/2020
Rich L.
-
Overall Rating4/5
-
Ease of Use5/5
-
Features & Functionality4/5
-
Customer Support4/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 17/12/2019
"Highly recommend Atera"
Comments: Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.
Pros: Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.
Cons: Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.
- Reviewer Source
- Reviewed on 17/12/2019
James D.
-
Overall Rating2/5
-
Ease of Use4/5
-
Features & Functionality3/5
-
Customer Support1/5
-
Value for Money3/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 17/3/2019
"Quality has gone downhill"
Comments: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
Pros: The price point for this product is excellent, if it worked properly.
Cons: Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.
- Reviewer Source
- Reviewed on 17/3/2019
Kevin M.
-
Overall Rating5/5
-
Ease of Use5/5
-
Features & Functionality5/5
-
Customer Support5/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 9/7/2020
"The best software for an SMB MSP"
Comments: Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.
Pros: I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing
Cons: The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.
- Reviewer Source
- Reviewed on 9/7/2020
Saad M.
-
Overall Rating5/5
-
Ease of Use5/5
-
Features & Functionality4/5
-
Customer Support5/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 23/12/2019
"Most options available for a small MSP"
Comments: Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.
Pros: Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent
Cons: Nothing to Dislike but Lack of Linux agent is killing us.
- Reviewer Source
- Reviewed on 23/12/2019
