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What Is Zoom Workplace?

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. Streamline communications with tools that work together effortlessly through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. Elevate a chat to a meeting or phone call to get to a resolution faster. Improve productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.

Optimize office experiences and hybrid work collaboration with flexible workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. Whether you’re reserving your desk with Workspace Reservation, preparing for a client visit with Visitor Management, or finding your workstation with our wayfinding feature, you can do it all from the Workspaces tab.

Who Uses Zoom Workplace?

Cloud-based video conferencing solution that assists SMBs and large enterprises with wireless media sharing, video system interoperability, screen sharing, and more.

Zoom Workplace Software - 1
Zoom Workplace Software - 2
Zoom Workplace Software - 3
Zoom Workplace Software - 4
Zoom Workplace Software - 5

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Reviews of Zoom Workplace

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.4
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Madalina
Madalina
CEO in US
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Click & Join

5.0 2 months ago

Comments: Started using Zoom before Covid, and it's always been easy and seamless. We use it for internal calls, for client calls, for recurring standing meetings, and more. The AI transcripts are so helpful. We also use it occasionally for webinars. When a meeting has a Zoom link I know I can just click & join.

Pros:

Meetings are seamless with Zoom - we've never had an issue with someone not being able to join, like it often happens with Teams, Meet, and other platforms. It's simple, intuitive, and platform-agnostic.

Cons:

There's nothing I don't like. It simply works.

Manoushka
Analyst in US
Transportation/Trucking/Railroad, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Zoom is great for businesses

5.0 last month New

Comments: Zoom is very easy to use. One of my favorite features is waiting room feature and admitting others. Zoom has good settings to control the meeting flow including pop up polls.

Pros:

I like that you can mute others when you are the host.

Cons:

I can't think of anything I don't like about zoom, we use it primary for external meeting.

Kortney
Wellness Practitioner in Canada
Alternative Medicine, Self Employed
Used the Software for: 1+ year
Reviewer Source

Good Platform, though not always reliable.

3.0 3 weeks ago New

Comments: I used it for a variety of meetings with clients and as a platform for workshops and courses over a couple of years. It felt easier to use early and and a they have grown I seemed to experience more technical issues, which seems strange.

Pros:

It’s a great space to host meetings in a secure environment. I also appreciated the recording feature in which important meetings and webinars could be shared again and again.

Cons:

For me I had connection issues, so this is a reason I discontinued my subscription. So it didn’t feel reliable, especially when the price tag is higher than other similar platforms

Verified Reviewer
Verified LinkedIn User
E-Learning, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Zoom makes my world truly connected!

5.0 3 months ago

Comments: An amazing tool that allows me to connect with others all over the world.

Pros:

I love that I can have virtual meetings with my family and clients all over the world. Makes my world truly connected.

Cons:

On a few occasions, I have experienced technical difficulties like others not hearing me on the Zoom call even when the audio test shows that the microphone is working. Hasn't happened often but when it does it can be frustrating.

Anne
Practice Manager in US
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Zoom videoconferencing with all the bells and whistles

4.0 3 weeks ago New

Comments: Good especially for teams and workgroups.

Pros:

The most well known video conferencing program in the right place at the right time with the Covid pandemic. It was a secure way to do telemedicine. The new work suite now offers document and scheduling collaboration.

Cons:

For telemedicine, during the pandemic, multiple security changes made it difficult for non tech patients to connect with. Also our zoom work account always displays the business name and not the employee name.

Verified Reviewer
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

The smoothest app for online meetings

4.0 2 months ago New

Comments: I've been using Zoom for online meetings with friends in other countries, online classes, etc. It's really good for moderation, sharing your screen doesn't consume much resources and it's fast.

Pros:

It's a smooth platform, allows you to schedule meetings, interact with others and more.

Cons:

Zoom is good in terms of performance for desktop devices, but it consumes a lot of resources (specially battery) in mobile devices.

Susan
Proprietor in US
Consumer Goods, Self Employed
Used the Software for: 2+ years
Reviewer Source

Highly recommend Zoom

5.0 3 weeks ago New

Comments: I use zoom multiple times per week to connect with my remote team members.

Pros:

So easy to collaborate with my remote team.

Cons:

I haven't come across anything that I don't like so far. Simple to use.

James
Professor in US
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent product, but the stylus is clunky.

5.0 4 weeks ago New

Comments: Very positive--I much prefer this to phone calls now!

Pros:

It's very easy to use, and extremely intuitive with respect to the in-meeting commands, such as raising hands or chatting.

Cons:

The whiteboard feature is very clunky, so i's hard to write using the stylus. It should also be made clear that person to person chats are archived and available to everyone if the meeting is recorded.

Michelle
Educator in US
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Zoom Workplace for the Win

5.0 3 weeks ago New

Comments: Zoom workplace gave us the opportunity to all
meet from our own classrooms, which gave us the ability to share the tools and other items we have in our rooms (such as student projects) without having to lug them around from place to place and possibly break, forget, or even lose something. The screen sharing is also great because it is on our very own screen as opposed to a big screen that can be hard to see.

Pros:

It was great to be able to meet with my fellow teachers without having to fight traffic to get to a central location, and still see each other’s faces while we spoke.

Cons:

The one thing that I like least is the cost. The free version is very limited in time, but the paid upgrade is very expensive.

Verified Reviewer
Verified LinkedIn User
Management Consulting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Zoom Workplace for Meetings

4.0 4 weeks ago New

Comments: Overall, Zoom Workplace is ok. I have not yet used all of the features that are available to customers.

Pros:

I like the feature of being able to have a meeting virtually. Also, when my clients schedule meetings with me using my scheduling link, they automatically receive a link for Zoom to sign in to.

Cons:

I dislike that the free version only allows 40 minutes of meeting time. Why not make it an even 1 hour?

Lauren
Creative Storyteller in UK
Design, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect, user-friendly software

5.0 5 years ago

Comments: It would be great if it could just detect and connect audio and microphone automatically, but otherwise it has all the features you'd need, it's reliable, the quality is great and we also use zoom rooms, which is the easiest way to connect to meetings in all our conference rooms. I think it's a brilliant piece of software.

Pros:

I think it's intuitive to use. I really like how easily you can hand control to another participant. I like that you can annotate the screen and collapse the camera views to be able to view the screen more easily. I like that you can easily show your entire monitor, or just one window. It's secure and easy to use and it has transformed the way we hold conference calls.

Cons:

We actually ended up producing a small eLearning module on how to use zoom, to send to our clients. Although I find it intuitive, we did find that sometimes clients wouldn't know they had to connect their audio and microphone, and they'd just think it wasn't working. When we went to find a simple web page explaining how to use zoom, we found there wasn't one - so we made one.

Jason
Systems Administrator in Canada
Financial Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Zoom Review

5.0 5 years ago

Comments: I am very happy with our choice to move to Zoom. It is not very resource intensive and is more cost effective than Webex. No additional 'Firewall work' was needed to get it going on our network and the interface is clean. The web admin console is easy to use and makes managing licenses a breeze. We are able to save on the amount of licenses needed as non licensed user still has 45 minutes of meeting time. Users are normally prompted very clearly about how soon the 45min time will elapse and it helps to wrap up meetings. I highly recommend Zoom for any size organization.

Pros:

I like the fact that Zoom is not very resource intensive and runs very well within our virtual environment. Video rendering is surprisingly good on a virtual machine with 1 core and 2Gb of memory. We opted to install the client on the base image which did not affect performance negatively in any way. The web version is compatible with IE11, Chrome and Firefox and users do not feel restricted by choosing to use the browser vs the client.

Cons:

Migrating from Webex, our users did not seem to "figure it out" right away. There were a little hand-holding initially especially with the "sharing screen" portion. What we would find is that users would click "share screen" and nothing happens as there is another step to the process where the decision needs to be confirmed. Confirming this decision is essentially, I am in no way advocating for it's removal, but maybe adding a dialogue box as a prompt, that makes the rest of Zoom inactive, so the user sees that confirmation is needed before doing anything else.

Rick
VP, Business Development in US
Computer Software, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

It Works

4.0 5 years ago

Comments: Not great. It connects and works, as long as you're not using AirPods.

Pros:

It generally connects and stays connected despite the network quality. The software is agile enough to know when you're using a sub-par ISP with low bandwidth and tells you to disable features that will drag down the performance. Aside from that, it just works.

Cons:

You can not use Apple AirPods with this software. It's a known issue and Zoom has done nothing to fix it. What happens is you will connect your AirPods to the machine you're using via Bluetooth and then when -- which has to happen in that order if you want any slim possibility of it working -- then you connect to Zoom. Once you're in Zoom it "Detects a change to your audio settings" and makes you punch in your computer password to "authorize" the change to your AirPods. Once that's complete, Zoom doesn't like it and disconnects your AirPods from the machine completely and automatically switches to another audio source.

Jennifer
Jennifer
Human Resources Manager in US
Verified LinkedIn User
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Zoom has allowed us to continue holding our meetings

5.0 5 years ago

Comments: I've been utilizing Zoom to talk and meet with my collaborators while we're isolated gathering. With the current pandemic, Zoom has become a practically day by day program that I abuse for both work gatherings and virtual meetups with companions. I truly like how you'll have various clients on straightforwardly. I'm prepared to speak with various video calls. I abuse them for chapel meeting week by week and that they are incredible.

Pros:

I am exceptionally happy with this product so far. I abuse it for a course that I'm taking, additionally on meeting with clients. The experience is magnificent. I'm hearing impeded and that I am marking to everyone on Zoom video meetings. With Zoom, we will video visit with them likewise as screen share, it's helped us continue pushing ahead through the franticness.

Cons:

It can get mistaking for some clients legitimately with talking and commotion. Regularly need to have clients quiet for better solid quality. fixing a substitution meeting on the iPad took a touch you-tubing, yet after we made sense of it, it had been simple.

John
Software Developer in US
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

A very complete conferencing application that suffers from usability issues

4.0 4 years ago

Comments: Overall I have found Zoom to be a stable and valuable tool. The pricing structure is reasonable and the features very complete. I like that the company is continuing on improving security which is imperative to it's continued use. I often recommend and use Zoom because of this.

Pros:

One of the things I appreciate the most is that only the host of a meeting is required to have a membership to take advantage of long conference calls. This has opened up the ability to use Zoom with a wide array of customers and use cases, such as adding family members. Zoom is also frequently updating their application to make it more user friendly and add compelling features which has made this conferencing tool a goto for nearly everyone. The fact it is completely cross platform makes it accessible for anyone I need to conference call with.

Cons:

The inconstancies and the seemingly constant adjustment of features is a blessing and a curse. When working with others they often can't find how to do something that they "saw yesterday." While this isn't a major issue for professionals, it can be crippling and frustrating to non-technical users. Also, there is a level of inconsistency between desktop and mobile applications on the location of buttons and features that can make it very difficult to assist someone when providing them support. One other issues is the confusion of "New Meeting," "schedule," and "meetings". These names as well as their button locations (meetings) make it frustrating to schedule, or find a scheduled meeting. It seems "New Meeting" could easily make it optional on the dialog to make this a quick meeting vs. scheduled meeting. Even though I am aware of what these mean I am forever clicking the wrong button.

Christine
Executive Director in Kenya
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Zoom Meetings - The Best Virtual Classroom

5.0 3 years ago

Comments: We have been looking for a software that will allow us to carry out our virtual classes and Zoom meetings just fit the description. So far twice a week we have interactive classes that carry over 100 students. Through this app, students can join via computers, tablets or even phones which makes it a flexible mode of learning. Through this, we have been able to even cater for the needs of the hearing impaired through spotlighting of sign language interpreters which was not possible via Microsoft Teams.

Pros:

I have been using zoom Meetings for my classes and webinars. I like it that I can raise my hand to object, ask a question or give feedback. Through the chat session, I have been able to connect with my classmates. Clarifications on class assignments have also been made via chats. I am also able to give my contribution in class through both audio and video which gives the real classroom feel. Through screen sharing the lecturer can be able to bring various issues to our attention. Break out rooms, help in intimate group discussions. With host being in control of the audience, they are able to mute and remove those who seem to contravene the rules. Given that we had classmates who were hearing impaired, spotlighting of sign language interpreters helps in making it easier for them to understand the class proceedings.

Cons:

It is very sensitive with internet connection, a slow internet connection leads to interruptions with audio and video. The basic subscription, which allows for 40 minutes is barely enough for a meeting. It reaches a time, when the app freezes, which makes it difficult to know if its the connectivity has issues or its the app. If at all screen sharing is happening, it leads to the audience lagging behind and missing out on important information.

Michael
Internet Marketer in US
Internet, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Zoom, the best video conferencing software.

5.0 3 years ago

Comments: Business is done faster without travels and it increases productivity and efficiency. I work with a small business holding and we started using zoom during this pandemic , it was easy to adapt to and it made communication with clients friends and family possible. My family was able to have a family reunion for the first time in decades through zoom meetings. Zoom distinguished itself by its video conferencing quality and reliability. It gives you confidence to hold meetings with multiple persons at a time .
With zoom you can join meetings on your smartphone if you are in the park , the grocery store or even while driving using a hands free device, you never miss a meeting. Zoom makes communication easy.

Pros:

Superb audio and video quality and easy to use on the computer and smart phone. Zoom is the best video conferencing tool to possess . It boosts productivity in business and even relationships. You save money on air travels and hotels . Zoom saved the world at the peak of the pandemic. We were able to do businesses, hold meetings with loved ones all the the world, even attended weddings and funerals in far away countries. Zoom made it possible to work from home and run businesses from any part of the world at the same time even more efficiently.

Cons:

The video quality is poor on poor internet connections . The video resolution options could be lowered to accommodate countries with low internet connectivity. You might want to lower the cost too.

Steven
Director Information Technology in US
Nonprofit Organisation Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Director Information Technology

5.0 3 years ago

Comments: Saved us when everyone began working from home during COVID. Zoom has changed our business and it will continue to be used for the majority of meetings. We have since begun using Zoom Phone which is extremely simple to set up and simple works. It's only been about a year with using Zoom Phone but we have not had any issues.

Pros:

My colleagues did not require much training to use Zoom Meeting or to transition to Zoom Phone because they were already familiar with the Zoom interface. Amazing quick and simple to set up for an entire company. The administration is very intuitive and rare that i need to contact support. Support has been great.

Cons:

Support is offshore. This is typically not an issue but sometimes there is a language barrier.

Omotayo
Manager in Nigeria
Farming, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Zoom Meetings Review

5.0 3 years ago

Comments: Zoom has been a 'life saver' for our organization. It helped our staff stay connected during the pandemic as we were working remotely. Zoom has collapsed the distance barrier in our organization as we feel a sense of togetherness anytime meetings are held online. Zoom has helped us make more profit with far less expenses.

Pros:

1. The ease of use. Anyone can use zoom irrespective of education level. The instructions for use are so detailed and simple to understand. 2. The 'mute Microphone' button is magical. It means there will be no disturbances and interference in a meeting. 3. Customer support. The Zoom customer support is excellent. 4. The screen sharing feature is a great feature anytime anyday. 5. The ability to turn off and on my video.

Cons:

1. It glitches sometimes and that cannslow down the pace of a meeting. 2. The inability of Zoom to host meetings of longer duration than its maximum capacity. 3. The fact that I can't use some features on my phone, such as recording.

Amy
Marketing Consultant in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Very Easy and Convenient Platform for Remote Team Meetings & Presentations

5.0 5 years ago

Comments: My experience with Zoom Meetings and Chat has been great. It's quickly become one of our team's most valuable collaboration tools. It feels like a shared meeting platform that's truly collaborative. Instead of one person starting and running a meeting, we can each step in and lead on-the-fly, naturally. So far, this platform feels more like your team being in the same room together than other professional meeting platforms.

Pros:

It's easy to start and join meetings -- both for internal teams and external clients. Just send a link and anyone can participate. This is a very intuitive alternative to platforms like Skype, Join.me and GoToMeeting. And our team's experience is that it's more reliable than Skype. We're a small group of remote workers, so our team is online together via Zoom daily, some of us continuously for multiple hours. It's easy to swap screen share (no need to "promote" a participant to "presenter"; easy to record and keep meetings. We use the chat feature to share files and off-screen commentary. We love being able to see each other in real time, which makes our meeting and collaboration time feel almost "in-person." Best of all, each of us on our team has our own unique meeting link. We've bookmarked each other's "Zoom Rooms," so we can easily hop on and off with each other as needed for "huddles" throughout the day. Our clients appreciate the "face-to-face" meeting time. It's just as easy for them to participate. Zoom feels really organic and collaborative. The platform never gets in the way.

Cons:

If you are presenting on Zoom you have to keep your eye on the screen to see if you have chat messages waiting, but that is the same with GoToMeeting. The chat alert is definitely more visible than in GoToMeeting, and it feels more natural and less distracting to open and respond to the chat in Zoom. Basically, Zoom has done a great job with the meeting controls to keep everything very simple and visible.

Francisco
Francisco
Release Manager in Uruguay
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

The best tool for conference and group calls

4.0 5 years ago

Comments: As I said earlier, Zoom is far superior to other tools in the market, even in its free version. We use it in our conference rooms and personal computers, with very good results in all scenarios (demos, support, remote daily meetings, etc.). Very user friendly and works really fast!

Pros:

Having many off-shore clients, we use this tool for everything, from simple support calls to full demos. Zoom really shines when you compare it to other tools available in the market; we experience little to no latency in our calls, video or shared screen streaming, which is incredibly valuable when working remotely and convincing clients that this is not a limitation. In my personal experience, I never had a call dropped or a freezed screen. Audio quality is really good, even when having multiple callers from different locations. While acting as organizer I can easily manage speaking permissions and turns, making good use of the "raise hand" option. Last but not least, the application is very easy to install and use, even if you're downloading it for the first time, just click on the link to the meeting and you're set.

Cons:

When sharing control of the screen, Zoom does not allow control over applications opened in Administrator Mode, which is almost always when working in dev or UAT environments. The action bar while sharing screen is a bit cluttered, making it hard to find the desired options. Text-chat could stand to be improved; if you end the call, text messages are not saved, so they're lost forever if you forgot to save them beforehand.

nadiya
ta in US
Education Management, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great seamless features (but missing a few)

4.0 4 years ago

Comments: Zoom has been a game changer and has elevated the classroom expereince.

Pros:

Zoom has a lot of great videos conferencing features. Reactions, virtual backgrounds, chats, recording co-hosting, breakout rooms. Whats even better, is the administrator of the calls has a lot of freedom for how to set up calls. You can have participants hidden to one another (like a webinar), you can have the chat disabled between participants or entirely. Even their post call features are useful. You can see who attended, you can password protect the recording, and you can have a transcription of the recording. I especially like that participants can call in with a phone, laptop, tablet, or any device.

Cons:

While the features are all great, there are a few missing that would really make it the top conferencing option. One would be built-in meeting notes (like mircosoft teams). Another would be live captions for audio-impaired participants. And finally, I wish there was an option to reduce the quality of your video, because with higher HD devices, Zoom sucks all the bandwith of internet and makes it impossible for other devices to browse or stream. However for many meetings video is required so participants cannot turn off their video.

Jayaprakash
Town Planner in Sri Lanka
Research, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Effective platform to conduct the virtual meetings and workshops with multiple participants.

5.0 3 years ago

Comments: Remote meetings , workshops and official dicussions are conducted easily from anywhere, and anytime. It is a great platform which fullfils the need of communications of various workplaces. It provides almost all the functions and options which are necessary to conduct the effective virtual meetings.

Pros:

We bought the zoom package in 2019 to continue the various communication process in our workplace that has been disturbed by the covid-19 pandemic situation. It is a great medium which help to facilitate the remote communication in an effective way. The user-friendly platform of the zoom let users to easily participate in the virtual meetings and workshops without having much computer knowledge via any devices which have internet access. Compare to other software, it is just a matter of few clicks to schedule and join to the online meetings. Even with the free version of the Zoom software, it is possible to host the meeting up to 40 minutes with less than 100 participants. Features and options such as chat box, breakout rooms for focused group discussion, screen sharing, taking & granting control of the computer’s screen with permission of the target participant facilitate the virtual communication just like the physical interactive meetings.

Cons:

Like other commercial products, significant amount of money and monthly or annual subscription fee has to be spent, if we want to utilize more functionalities and capacities such as hosting the meeting with more than 100 participants and extended time period with other benefits.

Devora Gila
Team Coach in Israel
Professional Training & Coaching, Self Employed
Used the Software for: 2+ years
Reviewer Source

Zoom is the backbone of my coaching practice.

5.0 7 years ago

Comments: Gives me an edge over my competitors, credibility, community, communication, engagement. Added value to coaching experience -- recordings are priceless.

Pros:

I have been using Zoom for a few years now. I love its ease of use and quality. How many times have I been on a Skype call and it froze in the middle???? I avoid Skype at all costs now. With Zoom I can easily schedule my client meetings. I actually have the invitation already pasted into my appointment confirmation and reminder autoresponder, with the url and dial-in information. It's so easy to manage appointments this way. The recording feature is helpful as well. When your session is over, the recording is available in different formats, video and audio, and gets automatically processes and stored in your computer and available to upload to my clients. I like the video conferencing feature for groups as well, with different screen possibilities. I can choose to view everyone at once, only a few people at once, or the speaker. This is helpful for webinars and group coaching. Share screen is a feature I use in different ways. For client enrollment conversations. I can actually share the Agreement form and go through all of the contract terms in real time, being able to close the sale more quickly. In client sessions I can go through their website or materials and give real-time feedback, which is invaluable. Chat feature makes workshops, webinars and group sessions engaging and lively. The speaker can read the chat questions and comments and respond.

Cons:

I can't find much to compain about. I was using the free feature and was dissapointed that I couldn't have a longer session with more than one person, but I've since upgraded. There is a video tutorial for how to do a background in the upgraded version but I'm finding it a little hard to follow. At one point I thought I had a different version of Zoom than the one they were showing. So that was confusing.

Virginia
Communications Manager in US
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Zoom, Zoom, Zoom – For a smooth ride to your next online event

5.0 6 years ago

Pros:

Affordable. Reliable. Easy. That’s Zoom in a nutshell. We have experienced the heartache of running a webinar only to have the audio cut in and out and glitch the entire time – ultimately causing our attendees to drop off. But, that’s not the case with Zoom. Our company, belonging to the industry of software QA and testing, regularly hosts remote meetings to check in and collaborate on progress and future team initiatives. We decided to make the switch from GoToMeeting (a great alternative to Zoom) because it fit our needs more accurately. Zooms customer support is remarkably responsive and very quick to solve any issues encountered. Pros Zoom video conference calling and webinar is fitting for any sized company or organization. Meetings can be scheduled within seconds and added directly from Zoom’s platform to Google Calendar, Yahoo Calendar, or Outlook Calendar; which allows you to set up invites and add additional attendees. Zoom provides the option to either enroll in a monthly or an annual plan, in which you can choose to deactivate and/or reactivate at any time (beneficial for saving extra bucks if you do not run regular monthly webinars). The plan that includes 100 participants, for both video conferencing and webinar, are priced at an affordable price per month (GoToWebinar is nearly double in price for the same plan). The audio on calls and webinars comes across crisp; we have never experienced any issues with dropped calls or glitches during webinars). Having the ability to join calls and webinars from any desktop, tablet, and/or phone (iOS and android) is convenient for anyone looking to access meetings on the go. Zoom includes various features, i.e. live screen-sharing, whiteboard, etc., which helps relieve the difficulties of working remotely. If you are holding an international meeting, I.e. training, trainees can join by laptop and listen over laptop speakers (they would have to use laptop and not call in directly via phone to avoid having to pay for extra international call credits – which costs an additional /month). Zoom comes in handy when working with distributed teams; Zoom’s conference calling features are great for doing demos, exercises, sprint planning, etc.

Cons:

When joining a webinar or a call via mobile device, it’s unclear how to join audio (I thought there was something wrong with my phone because it was telling me my audio was on but I could not hear anything during the webinar – turns out I couldn’t see the audio number which was hidden behind the webinar). If anyone else has this confusion you can also look at the original webinar confirmation or follow-up reminder and locate the call-in number there. The poll questions and results to not display in the webinar recordings so you will have to edit or takes screenshots and merge them into your recording (we use I movie to do this).