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Teamwork Desk

Teamwork Desk

Ireland Local product

What Is Teamwork Desk?

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money.

The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience.

Drive revenue - Track, report, and bill client requests; save time by automating repetitive work, and manage all your client emails in one location.

Who Uses Teamwork Desk?

A ticketing system designed to easily manage customer queries, saving you time and money.

Teamwork Desk Software - Desk 2.0 Dashboard
Teamwork Desk Software - Desk 2.0 Ticket Form
Teamwork Desk Software - Desk 2.0 Smart Inbox
Teamwork Desk Software - Desk 2.0 Customer View
Teamwork Desk Software - Desk 2.0 Reports

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Reviews of Teamwork Desk

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.5
Features
4.2
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Lisa
Lisa
Operations Manager in Canada
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Necessary when using Teamwork Projects

5.0 3 years ago

Comments: The transition to using this tool for our team was seamless. We needed a way to centralize all client communication out of our inboxes so our entire team could see, in a way that was easy for our clients.

Pros:

We love the ability to link tickets with tasks, and create new tasks when new incoming tickets. We also love that you can see when someone else views a ticket, and that the system shows you if someone is already working on a response to a ticket.

Cons:

Not a con so much as a lack of a feature: we wish our team could work on the same draft email together at the same time, similar to Google Docs.

Teamwork.com Response

3 years ago

Hi Lisa, Thanks for an amazing review of Teamwork. A 10/10 score is a big win for us! We appreciate your feedback on the draft emails and I will forward this request to the team. Have a great day, Karen at Teamwork

charles
Software development / Operations in US
Computer & Network Security, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Teamwork at SSI

5.0 3 years ago

Comments: Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Pros:

SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Cons:

at this time I do not have any negative or issues

Teamwork.com Response

3 years ago

Hi Charles, Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product! Stay in touch with us at [email protected], if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork

Lucas
PM in Australia
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Too many major issues. Would be perfect otherwise, easy to use, beautiful interface.

1.0 2 years ago

Comments: The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere.

Pros:

easy to use, beautiful interface, lots smarts... seemingly does everything you need and more.

Cons:

• No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard.

Yuri
Help Desk Manager in Bulgaria
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Affordable and easy to use

5.0 3 months ago

Comments: I recall that there was no frustration and everything was running smoothly while we were using the platform.

Pros:

We've been using Teamwork Desk only for a short period of time and we switched as we were expanding and some of the functionality wasn't there yet for Teamwork. Now mind you this was almost 5 years ago and I'm sure now things have changed. I would recommend the product either way.

Cons:

The onboarding was very easy, the support provided was great by the company in general and I haven't noticed any potholes on the way while we were onboarding.

David
Operations Director in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easily the best support management tool

5.0 3 years ago

Comments: Great product from a great company, always very quick to reply if you request support from them or need their assistance.

Pros:

Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature.

Cons:

Some features are only available on the higher costs subscription packages

Teamwork.com Response

3 years ago

Hi David, It's great to hear Teamwork has helped your customer relationships. Stay in touch with us at [email protected] if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork

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