Local product
What Is Teamwork Desk?
Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money.
The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience.
Drive revenue - Track, report, and bill client requests; save time by automating repetitive work, and manage all your client emails in one location.
Who Uses Teamwork Desk?
A ticketing system designed to easily manage customer queries, saving you time and money.
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Teamwork Desk
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Reviews of Teamwork Desk
Lee Yin
Easy to use Application with Sleek UI
Comments: Able to support day to day functions well, reliable but could improve in generating useful analytics that help motivate agents to perform better.
Pros:
Teamdesk was designed very nicely with simple UI yet very functional. Has successfully implemented the software with 80% of the workforce using it daily.
Cons:
The ability to export information and flexibility of creating user definable analytics report for management viewing.
Teamwork.com Response
2 years ago
Hi Lee Yin, Thanks for taking the time to leave a review of Teamwork Desk - this type of feedback really helps us improve our products. It's great to hear Teamwork Desk supports your day to day functions! I've noted your comments on analytics and will pass them onto the product team to investigate this further. Have a great day, Karen at Teamwork
charles
Teamwork at SSI
Comments: Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
Pros:
SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
Cons:
at this time I do not have any negative or issues
Teamwork.com Response
2 years ago
Hi Charles, Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product! Stay in touch with us at [email protected], if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork
Lucas
Alternatives Considered:
Too many major issues. Would be perfect otherwise, easy to use, beautiful interface.
Comments: The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere.
Pros:
easy to use, beautiful interface, lots smarts... seemingly does everything you need and more.
Cons:
• No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard.
David
Alternatives Considered:
Easily the best support management tool
Comments: Great product from a great company, always very quick to reply if you request support from them or need their assistance.
Pros:
Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature.
Cons:
Some features are only available on the higher costs subscription packages
Teamwork.com Response
2 years ago
Hi David, It's great to hear Teamwork has helped your customer relationships. Stay in touch with us at [email protected] if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork
Ramin
Why Rhino Users Teamwork Desk
Comments: We use Teamwork Desk as a means of taking care of our clients and their employees on a daily basis. Whether it is Desktop support related or related to a task inside of an ongoing project, we use this every day!
Pros:
I have used Teamwork products on and off for over 7 years now. Everytime I come back (frankly because everything else out there is not as good), I am impressed by all the work that has gone into it while I was gone. This time, I came back because we have some large projects and I was migrating away from Saleforce.com. The product simple to set up, it does what we need it to do and it integrates with many of the services we use every day to support our client base. The other thing that I love about Teamwork, in general, is the support. I am in the US on the Pacific coast and Teamwork are in Ireland. Regardless, I am always replied to in a timely manner and the responses I get are not canned (something I hate about other organizations and their attempt to shove support into a dark closet).
Cons:
Missing features would be such things as: * Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms. * Integration with remote access software like, SplashTop (splashtop.com) or LogMeIn. *Two way integration with Teamwork Projects and Teamwork CRM and Teamwork Chat. This little gem would be a game changer as I imagine being able to do data entry about a client in the CRM and have all of their company contacts, and information propagate across all the products so my team does not have to go hunting for information. * Integration with IT Glue (itglue.com). This is quickly becoming an industry standard platform for MSP documentation and it would be great to pull up all the machine data for a client who sends us a ticket from inside the ticket. There are more but this is a good start ;-).
Teamwork.com Response
2 years ago
Hi Ramin, Thanks for taking the time to leave such a detailed review of Teamwork Desk - this type of feedback helps the design team to continuously update and improve our product. Our support team will be delighted with your kind comments - I will make sure to pass them on. This detailed list of suggestions is really useful and I will forward it onto the integration team to investigate these further. Don't forget to stay in touch with us at [email protected] if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork
