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What Is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, has collaborated closely with best-in-class IT backup, storage and data recovery providers with extensive product lines that offer an array of features and functionalities. Through these integrations, Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines, including cloud. Whether Windows or Linux, we've got you covered! Take your tour today!

Who Uses ConnectWise Automate?

Designed IT Service Providers and Managed Service Providers (MSPs), it is an IT automation solution that helps manage asset discovery, patching, endpoint management, and more.

Where can ConnectWise Automate be deployed?

Cloud-based
On-premise

About the vendor

  • ConnectWise
  • Located in Tampa, US
  • Founded in 1982

ConnectWise Automate support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Canada, Germany, Ireland and 5 others

Languages

English

ConnectWise Automate pricing

Starting Price:

US$2.00/month
  • Yes, has free trial
  • Yes, has free version

ConnectWise Automate has a free version and offers a free trial. ConnectWise Automate paid version starts at US$2.00/month.

About the vendor

  • ConnectWise
  • Located in Tampa, US
  • Founded in 1982

ConnectWise Automate support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Canada, Germany, Ireland and 5 others

Languages

English

ConnectWise Automate videos and images

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Features of ConnectWise Automate

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Monitoring
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Capacity Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Dashboard
  • Data Management
  • Data Migration
  • Data Security
  • Deployment Management
  • Drag & Drop
  • Endpoint Management
  • Event Logs
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Reporting
  • Incident Management
  • Internet Usage Monitoring
  • Intrusion Detection System
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Maintenance Scheduling
  • Network Analysis
  • Network Monitoring
  • Network Wide Management
  • Password Management
  • Patch Management
  • Performance Monitoring
  • Policy Management
  • Prioritisation
  • Real Time Reporting
  • Real-Time Monitoring
  • Real-Time Updates
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Security Management
  • Self Service Portal
  • Server Monitoring
  • Service Catalogue
  • Service Level Agreement (SLA) Management
  • Software Management
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Synchronisation Scheduling
  • Threat Intelligence
  • Threat Response
  • Ticket Management
  • Uptime Reporting
  • VPN Software
  • Virtual Machine Monitoring
  • Vulnerability Scanning

ConnectWise Automate Alternatives

Datto RMM is a secure, single platform for MSPs to remotely monitor, manage and support endpoint devices across your customer base.
Award-winning N‑able RMM has evolved to include remote access, ticketing, and billing in one complete solution. Learn more about N-sight
Thousands of MSPs and IT Departments use Kaseya VSA IT management software to automate IT. Start your free trial!
NinjaOne is the easiest, all-in-one IT management solution that MSPs and IT professionals love. Learn more about NinjaOne
Atera is the ultimate all-in-one remote IT management solution for MSPs, IT consultants and IT departments. Try Atera for free today! Learn more about Atera
TeamViewer empowers you to connect to any device to support anyone, any process, or anything — from anywhere, anytime.
Fast, easy and reliable online meeting software trusted by millions of people everyday for real-time virtual communication.
Ridiculously simple screen sharing tool for meetings on the fly. Get everybody on the same page, when they're not in the same room!
Pulseway is an award-winning comprehensive RMM solution that offers real-time monitoring, remote access, automation, and scalability.

Reviews of ConnectWise Automate

Average score

Overall
4.1
Ease of Use
3.6
Customer Service
3.6
Features
4.3
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Daren
Daren
President in US
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Connectwise Automate

5.0 4 years ago

Comments: We are using Connectwise Automate for taking care of customers on a managed service contract.

Pros:

There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

Cons:

Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

Alternatives Considered: N-sight

Reasons for Choosing ConnectWise Automate: We were already using Connectwise Connect and Manage so wanted one general product instead of some of this and some of that.

Switched From: N-sight

Reasons for Switching to ConnectWise Automate: As mentioned before, we switched because we wanted to have all our products on one platform and not a piece there and a piece here.

Ian
Prevent Manager in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great For Ticketing and Monitoring

5.0 10 months ago

Comments: We have a great overall experience using ConnectWise Automate. It has helped us stay a leader in our industry and has made our MSP a better organization. We would highly recommend to any company looking to support remote clients effectively.

Pros:

The ticketing with ConnectWise automate and reporting is accurate and helps make business decisions. We are able to keep track of all our issues and then address them with the same software. We like how easy it was to setup and has been a great tool for all of our technicians.

Cons:

We did not like how the agents will fail to install certain applications even though they are working on other agents. It's hard to decipher the logs to trouble shoot issues and administrators take some time to learn the program. There is a need for more third party patching options.

Alternatives Considered: NinjaOne

Reasons for Switching to ConnectWise Automate: We choose ConnectWise Automate over NinjaOne because of the great relationship we built with the ConnectWise team. The cost per agent was also much better with Automate.

Benjamin
IT in US
Airlines/Aviation, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Should be call "Connectwise Autodraft"

1.0 4 years ago

Comments: The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Pros:

The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Cons:

It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Alternatives Considered: TeamViewer Remote, Atera and Pulseway

Reasons for Choosing ConnectWise Automate: Kaskersky partnership forced via DoD Contracts

Switched From: LogMeIn Central

Reasons for Switching to ConnectWise Automate: The sales pitch promised support, working automation, and a cost reduction. All of it was a lie. This product costs more money than it saves and is a terrible investment.

Verified Reviewer
Verified LinkedIn User
Mechanical or Industrial Engineering, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

If you have the money to spend, spend it.. if not.. there is other options`

5.0 3 years ago

Comments: Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations.

Pros:

The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.

Cons:

Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support!

Alternatives Considered: TeamViewer Remote

Reasons for Choosing ConnectWise Automate: The ability to do more than just remote access the PC was the main reason for the switch. Cost was a close second reason.

Switched From: TeamViewer Remote

Reasons for Switching to ConnectWise Automate: Overall cost is the main reason.

Sam
IT Support Technician in US
Computer Networking, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Connectwise Automate

5.0 4 years ago

Comments: Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!

Pros:

I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

Cons:

The only issue we have with this software is the customer support and occasional instability of the software.

Alternatives Considered: TeamViewer Remote, LastPass, GoTo Meeting, LogMeIn Central and Join.Me

Reasons for Switching to ConnectWise Automate: Connectwise offers what all of these tools do with many other additional options!