ConnectWise Automate
What Is ConnectWise Automate?
ConnectWise Automate, formerly LabTech, has collaborated closely with best-in-class IT backup, storage and data recovery providers with extensive product lines that offer an array of features and functionalities. Through these integrations, Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines, including cloud. Whether Windows or Linux, we've got you covered! Take your tour today!
Who Uses ConnectWise Automate?
Designed IT Service Providers and Managed Service Providers (MSPs), it is an IT automation solution that helps manage asset discovery, patching, endpoint management, and more.
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ConnectWise Automate
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Reviews of ConnectWise Automate
Daren
Alternatives Considered:
Connectwise Automate
Comments: We are using Connectwise Automate for taking care of customers on a managed service contract.
Pros:
There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.
Cons:
Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.
Verified Reviewer
Alternatives Considered:
If you have the money to spend, spend it.. if not.. there is other options`
Comments: Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations.
Pros:
The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
Cons:
Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support!
Kim
Unreliable
Comments: It was given as a remote tool and to show how many systems the outsourced IT group could charge us for, but totally unreliable as a tool.
Pros:
It was included in the costs of outsourced IT
Cons:
It hardly would connect and allow me to work with systems when it was most ciritical
Chris
Alternatives Considered:
Favorite RMM platform
Comments: Very good product, probably our most important tool in our stack.
Pros:
Very customizable, we create a lot of our own scripts to do custom things for clients.
Cons:
Uses MySQL DB, would prefer MS SQL. MySQL can be a beast to manage.
Sam
Alternatives Considered:
Connectwise Automate
Comments: Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!
Pros:
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
Cons:
The only issue we have with this software is the customer support and occasional instability of the software.
