15 years helping Irish businesses
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What Is Pawfinity?

Pawfinity keeps our Pet Pros on the cutting edge with the industry's most advanced online booking system and Simple Subscription management! Pawfinity is designed exclusively for pet groomers, kennels, and daycare service business to help improve efficiency and enhance the overall client experience. FREE 7 day trial, step by step training videos, and world class, US-based support! Come see why more Pet Pros recommend Pawfinity than any other pet software on the planet.

Who Uses Pawfinity?

Pet Groomers, Mobile Pet Groomers, Kennels, Dog Trainers, Pet Sitters, Dog Daycare, Specialty Nail Service, Pet Dental Service, & More!

Pawfinity Software - Pawfinity, the world's favorite Premium pet software
Pawfinity Software - Pawfinity - Appointment calendar week view
Pawfinity Software - Pawfinity - Calendar staff view
Pawfinity Software - Pawfinity - Client profile
Pawfinity Software - Pawfinity - View appointment

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Reviews of Pawfinity

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.6
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jenny
Dog Groomer - Owner in US
Hospitality, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Makes my job easier!!

5.0 2 years ago

Pros:

The support team is always ready to answer any and all questions I have about the software (I'm not great with new systems). Pawfinity is so so user friendly and the video tutorials are so simple and short and easy to watch. Also the detail of the client profiles is enormously helpful!!

Cons:

The only issues I've run into with Pawfinity have been looking into how to connect a card reader service, but I'm sure a quick support request will clear that up for me.

Amber
groomer in US
Accounting, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Dont buy

5.0 11 months ago

Comments: lost a lot of bossiness because thought it wasn't user friendly for them. to many streps. wont be doing that again. Will be looking for a system that doesn't have monthly fee every month.

Pros:

I liked that I could set it myself. I liked the way it looked. I liked that your could add photos for each service

Cons:

over booked me all the time. clients would get locked out, to many steps to making an appointment. Cost 50 dollars a month and still had to pay for text credits on top of it.

Wesley
US
Consumer Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Used to be amazing

1.0 8 years ago

Comments: Groom Pro used to be one of the best grooming software solutions. Then they updated it. Now the software is next to useless. The changes are actually why I ended up at this site, searching for better software. The updates made booking a nightmare, there are glitches everywhere, and our entire client pricing history was removed. We contacted the support, which is a joke, and were basically told that we needed to learn to use the new software. Most of the software functionality is currently unusable. Tasks which took one button click in the previous version of Groom Pro now take up to 4 clicks. For example, in order to add a tip to a groomer, which used to be simply filling it in at checkout, now requires clicking the tips button, then entering the tip amount, then selecting the groomer to tip. The update is full of nonsensical changes like this that increase the amount of time it takes to complete tasks and kills workflow.

Pros:

Nothing, as nothing really works as would be expected right now. There are many fantastic features that ALMOST work well, but they don't. Things that almost work: scheduling, pricing, CRM, SMS.

Cons:

Appointments are popping up on random groomers, appointments from the past are showing up in the future, the same appointments are showing up on multiple groomers. Price history didn't migrate in the update. There isn't a way to initiate SMS with a customer; you can only respond to messages sent by customers. It's almost impossible to figure out which groomers have appointments available, as the appointment book is seemingly displayed at random and in no particular order.

Pawfinity Response

2 years ago

Wesley, had you expressed yourself in a more professional composure, you would have found the support process willing and ready to address your inquiry. You unfortunately seemed more interested in abusing our support staff with cynical rhetoric and condescending rubbish than with handling yourself professionally. The majority of your complaints are a result of a determined reluctance to utilize our detailed training videos along with the instruction of our renowned support to help resolve your confusion. If you had hung in there, you would have seen that one of his biggest gripes, one of his few substantive complaints, would had been addressed in just weeks, as we have reintroduced the staff view on the calendar (and more) at the request of our loyal clients. Unfortunately, you are now unable to make use of the seemingly endless advantages of using Pawfinity.

Aimee
Owner, Certified Master Groomer in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy Transition, Saves Time, Reliable, Worth Every Penny

5.0 4 months ago

Comments: I was apprehensive about switching software companies from "X" software to Pawfinity or even other software companines I trialed over a 2 year period. I put a lot of time into researching the perfect software for the business without there being too many unnecessary features, within our budget and ease of transferring data. I am beyond happy I chose this software company. The automated reminders, ease of use and training features, client portals and online booking will be going live soon. This software has saved us so much time and makes prebooking much easier. Checking out is a breeze. Anyone can use it! It's not difficult or overwhelming to use. The best part is when you first get started are the training videos you can watch as many times as needed when you need them. I was that new customer with 1 million questions and certainly made some mistakes. Tech support was there to help every step of the way through chat and training sessions. [sensitive content hidden]had his hands full dealing with issues from my previous software company. The way they sent the data or encrypted the information made the data transfer more involved than necessary. [sensitive content hidden]worked tirelessly to get me up and running in record time so it would not affect my clients and scheduling. Clients are extremely happy with the reminders, appointments and client profiles are not disappearing as they were with our old software. I was on the verge of going back to paper and pen after the major issues with our previous software. [sensitive content hidden]reassured me switching to this was the best decision. They were right!

Pros:

Ease of creating appointments and client profiles. Reports are helpful with sales, margins, tracking inventory and payroll. Training videos are quick and to the point. Tech support is attentive, responds promptly. Flags and check boxes save a lot of time. Profile setups reduce clicks and opening new windows. Much more streamline easier to use than other software I have used that was made specifically for my industry.

Cons:

A couple little quirks such as how the employee schedule is setup. This is defiantly not something that truly bothers me. There's easy work arounds.

Brooke
Mobile groomer in US
Veterinary, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Pawfinity is the best software on the market!

5.0 4 months ago

Comments: Pawfinity has been great! I love to recommend it to anyone I can.

Pros:

Pawfinity is wonderful!! This software is all inclusive and you really don't need anything else to run your business (other than maybe a business phone number that you can take calls on) I am a mobile groomer, and scheduling is a breeze. Especially booking for certain areas on specific days. You can add notes in for every appt and put in grooming flags if needed, as well as duration of appointment. Their support is fantastic and quick to respond with any help you need. It comes with your own website that's fast and simple, and it's so easy to get all the clients information with a quick appt. They get a link and fill out your intake form, so it's a lot faster than taking down all the info over the phone. Plus sends texts for reminders, emailed receipts, links to leave a review, etc. You can get a free 7 day trial too. I will say that it takes some time to get set up, but once everything is in the system, it's very user friendly. We absolutely love pawfinity! If you are a new business, check out their scholarship program too! They offer a discount for the first 6 months and that was greatly appreciated! They offer a pretty good bang for your buck as you get a website, great CRM, reminder texts and messaging to clients, technical support, and more. You can't go wrong with Pawfinity!

Cons:

Setting everything up took some time. It was a little confusing at first to set up the online booking with the rules and groups, etc. But a little help from support helped tremendously! They also had the training videos which were essential. After i got everytging set up, everything else was very user friendly! Just the initial learning of the software was a little time consuming.