Who Uses vcita?
Small businesses who provide services. Over 100,000 users rely on vcita worldwide: accountants, lawyers, business & marketing consultants, coaches, counselors, fitness trainers, educators, and more.
What Is vcita?
Designed especially for service providers, vcita makes running your business a breeze:
>> Get your services booked in a snap from your website, Facebook, or directly from Google search.
>> Build lasting relationships with client cards that guarantee you never forget a name, a face, or an opportunity.
>> Collect like a pro with actionable invoices and friendly payment reminders.
>> Engage & upsell clients with interactive widgets, promotions, and coupons.
vcita Details
vcita
http://www.vcita.com/
Founded 2010
vcita pricing overview
See pricing plansvcita does not have a free version but does offer a free trial. vcita paid version starts at US$12.00/month.
Starting Price
US$12.00/month See pricing details
Pricing Details
Annual subscriptions available.
Free Version
No
Free Trial
Yes, get a free trial
vcita deployment and support
Support
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
- Mobile - iOS Native
- Mobile - Android Native
Training
- Live Online
- Webinars
- Documentation
vcita Features
Appointment Reminder Software
- Appointment Confirmation Tracking
- Appointment Scheduling
- Calendar Management
- Call Reminders
- Email Reminders
- Online Booking
- Payment Reminders
- Recurring Appointments
- Rescheduling
- SMS Reminders
Appointment Scheduling Software
- Appointment Reminders
- Automated Scheduling
- Calendar Sync
- Client Database
- Group Scheduling
- Mobile Access
- Multi-Location
- Online Booking
- Online Payments
- Recurring Appointments
- Room Booking Management
Barbershop Software
- Appointment Reminders
- Appointment Scheduling
- Client Profiles
- Email Marketing
- Employee Management
- Inventory Management
- Loyalty Program
- Payroll Management
- Point of Sale (POS)
- Wait List Management
Billing and Invoicing Software
- Billing Portal
- Contact Database
- Contingency Billing
- Customisable Invoices
- Dunning Management
- Hourly Billing
- Mobile Payments
- Multi-Currency
- Online Invoicing
- Online Payments
- Payment Processing
- Project Billing
- Recurring/Subscription Billing
- Tax Calculator
Business Management Software
- Billing & Invoicing
- CRM
- Employee Management
- Financial Management
- Inventory Management
- Marketing Management
- Order Management
- Performance Metrics
- Project Management
- Purchasing
- Scheduling
- Time & Expense Tracking
- Training Management
- Vendor Management
CRM Software for Mac
- Call Centre Management
- Campaign Management
- Contact Management
- Customer Support
- Document Management
- Email Marketing
- Interaction Tracking
- Landing Pages / Web Forms
- Lead Management
- Lead Scoring
- List Management
- Marketing Automation
- Product Catalogue
- Project Management
- Quotes / Proposals
- Referral Tracking
- Survey Management
- Territory Management
CRM for Small Business
- Business Card/Badge Scanning
- Calendar/Reminder System
- Document Storage
- Forecasting
- Lead Scoring
- Live Chat
- Marketing Automation Integration
- Quotes/Proposals
- Segmentation
- Social Media Integration
- Task Management
- Territory Management
Chiropractic Software
- Appointment Reminders
- Billing & Invoicing
- Claims Management
- Healthcare Compliance
- Outcome Assessment Tools
- Patient Account Management
- Patient Records Management
- SOAP Notes
Class Registration Software
- Attendee Tracking
- Calendar Management
- Enrollment Confirmation
- Group Registration
- Marketing Management
- Online Registration
- Onsite Registration
- Payment Processing
- Promotions Management
- Reminders
- Surveys & Feedback
- Wait List Management
Coaching Software
- Appointment Scheduling
- Billing & Invoicing
- Business Coaching
- Client Management
- Goal Setting / Tracking
- Life Coaching
- Mentor/Coach Matching
- Program Management
- Progress Tracking
- Sport Coaching
Contact Management Software
- Contact Database
- Contact Import/Export
- Interaction Tracking
- Lead Management
- Prospecting Tools
- Sales Pipeline Management
- Search/Filter
- Segmentation
- Shared Contacts
Dance Studio Software
- Attendance Tracking
- Billing & Invoicing
- Class Management
- Class Scheduling
- Client Management
- Costume Management
- Online Payments
- Online Registration
- Point of Sale (POS)
- Reporting
- Self Service Portal
- Staff Management
Dental Software
- Appointment Management
- Appointment Reminders
- Charting
- Claims Management
- Client Management
- Imaging and X-rays
- Medical Billing
- Patient Records Management
- Treatment Planning
Email Marketing Software
- A/B Testing
- Auto-Responders
- CAN SPAM Compliance
- Customer Surveys
- Drip Campaigns
- Dynamic Content
- Event Triggered Email
- Image Library
- Landing Pages/Web Forms
- List Management
- Mobile Optimised Emails
- Reporting/Analytics
- Subscriber Management
- Template Management
- WYSIWYG Email Editor
Fitness Software
- Attendance Tracking
- Billing & Invoicing
- Class & Schedule Management
- Contract Management
- Employee Management
- Event Management
- Inventory Management
- Marketing Management
- Membership Management
- Online Booking
- Payment Processing
- Self Check-in/Check-out
Gymnastics Club Software
- Attendance Tracking
- Class Scheduling
- Event Management
- Membership Management
- Online Payments
- Online Registration
- Parent Portal
- Score Tracking
- Skills Tracking
- Team Management
- Wait List Management
Medical Practice Management Software
- Claims Management
- E-Prescribing
- EMR/EHR
- HIPAA Compliant
- Insurance Eligibility Verification
- Inventory Management
- Medical Billing
- Multi-Office
- Multi-Physician
- Patient Portal
- Patient Records Management
- Patient Registration
- Patient Scheduling
- Physician Scheduling
Medical Scheduling Software
- Appointment Scheduling
- Billing & Invoicing
- Drag & Drop
- Faculty/Staff Management
- HIPAA Compliant
- Multi-Location
- No-Show Tracking
- On Call Scheduling
- Patient Records Management
- Physician Management
- Recurring Appointments
- Self Service Portal
Medical Spa Software
- Appointment Management
- Before & After Pictures
- Client Management
- Gift Card Management
- HIPAA Compliant
- Inventory Management
- Treatment Packages
Online CRM Software
- Cataloguing / Categorisation
- Customer Service Analytics
- Customer Support Tracking
- Email Response Control
- Knowledge Management
- Live Chat
- Performance Metrics
- Search
- Self Service Portal
Online Tutoring Software
- Appointment Scheduling
- Attendance Tracking
- Automatic Grading
- Billing & Invoicing
- Client Management
- Electronic Assignments & Tests
- Employee Management
- Learning Plans
- Lesson Notes
- Online Classes
- Online Payments
- Parent / Student Portal
- Progress Reports
Patient Engagement Software
- Appointment Scheduling
- Care Plan Management
- Messaging
- Mobile Access
- Patient Education
- Patient Engagement
- Patient Portal
- Patient Records Management
Patient Portal Software
- Appointment Confirmations
- Appointment Scheduling
- Bill Payment
- Care Plans
- Care Summaries
- EHR-Agnostic
- Health Record Access
- Intake Forms
- Lab Results
- Prescription Renewals
- Secure Messaging
- Video Consultations
Pediatric Software
- Admissions Management
- Billing & Invoicing
- Charge Capture
- Clinical Notes
- Code Processing
- Custom Bundles
- Electronic Health Record
- HIPAA Compliant
- Practice Management
- SMS Messaging
- Scheduling
- Vaccine Management
Personal Training Software
- Attendance Tracking
- Certification Tracking
- Exercise Library
- Fitness Assessments
- Fitness Plan
- Nutrition Program
- Payment Processing
- eCommerce
Physical Therapy Software
- Appointment Management
- Appointment Reminders
- Assessments
- Billing & Invoicing
- EHR/EMR
- Exercise Library
- For Physical Therapy
- HIPAA Compliant
- Insurance Management
- Multi-Location
- Patient Portal
- Practice Management
- Progress Notes
- Reporting/Analytics
- Treatment Plans
Pilates Studio Software
- Attendance Tracking
- Capacity Management
- Class Scheduling
- Marketing Management
- Member Management
- Online Payments
- Point of Sale (POS)
- Staff Management
Portal Software
- Collaboration
- Content Management
- Document Management
- File Sharing
- Real-time Chat
- Search
Real Estate CRM Software
- Campaign Management
- Client/Property Matching
- Contact Management
- Email Marketing
- Interaction Tracking
- Lead Management
- Property Alerts
- Referral Tracking
- Segmentation
SMS Marketing Software
- 2-Way Messaging
- Contact Management
- MMS
- Mass Texting
- Message Personalisation
- Mobile Coupons
- Mobile Keywords
- Polls/Voting
- Reporting/Analytics
- Scheduled Messaging
- Shortcodes
- Text-to-Win
Scheduling Software
- Alerts/Notifications
- Appointment Scheduling
- Automated Scheduling
- Class Scheduling
- Employee Scheduling
- Facility Scheduling
- Group Scheduling
- Multi-Location
- Real-time Scheduling
- Resource Scheduling
- Room Booking Management
Spa Software
- Appointment Management
- Client Management
- Employee Scheduling
- Inventory Management
- Loyalty Program
- Payroll & Commissions
- Point of Sale (POS)
Swim School Software
- Attendance Tracking
- Class Scheduling
- Event Management
- Member Management
- Online Payments
- Online Registration
- Parent Portal
- Skills Tracking
- Staff Management
- Team Management
Tattoo Studio Software
- Appointment Reminders
- Appointment Scheduling
- Client Management
- Consent Management
- Inventory Management
- Loyalty Program
- Marketing Automation
- Multi-Location
- Online Booking
- Payroll & Commissions
- Point of Sale (POS)
Yoga Studio Software
- Facility Scheduling
- Inventory Management
- Online Payments
- Staff Management
vcita Alternatives
More vcita alternatives
vcita Reviews
Read all reviewsOverall rating
Average score
John S.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Source: GetApp
- Reviewed on 1/5/2017
"No-brainer for appointment based business"
Comments: I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.
Pros: Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.
Cons: The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.
- Reviewer Source
- Source: GetApp
- Reviewed on 1/5/2017
Asha I.
-
Overall Rating4 /5
-
Ease of Use4 /5
-
Features & Functionality3 /5
-
Customer Support3 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 3/3/2020
"Great for scheduling, other features not so much"
Comments:
I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve
Pros: Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.
Cons:
Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging .
Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.
- Reviewer Source
- Reviewed on 3/3/2020
Linda B.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support1 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 17/12/2020
"Excellent Software - lousy service"
Comments: If you never have to deal with their customer service and they never go down, I love the program and would recommend it from that perspective. Its a clean design and offers me all I need at a good price point. I've been a customer for 5 years and I really want to keep using them but I just can't afford to be down as often as I am. Customer service makes a business and Vcita is just so lacking in customer service, it is so disappointing. I don't want to spend hours on end finding a replacement program but after being down 3 times in less than 2 years I am getting tired of fighting with their people to take ownership and fix their issues. My plug in from them runs on Wordpress. When you can't fix the Vcita plugin for Wordpress in 6 weeks I think you've got some bigger problems.
Pros: Vcita drives all of my business. I get all of my prospects and sample coaching sessions through Vcita. It is the life blood of my business. The pop up widget on my website is the driving force, the scheduler is easy to use and I like the CRM for tracking appointments, correspondence and client information. The price is very reasonable at around $140 USD a year.
Cons: THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler. For over 6 weeks now! No Vcita no business for me. They have no live support, I've hated this from day 1. Email only. And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA." Then why are you charging me!
- Reviewer Source
- Reviewed on 17/12/2020
Dennison T.
-
Overall Rating2 /5
-
Ease of Use3 /5
-
Features & Functionality1 /5
-
Customer Support1 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/6/2020
"Sinking Ship"
Comments:
Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly.
Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it.
If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting.
Pros: Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.
Cons: Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved.
- Reviewer Source
- Reviewed on 20/6/2020
Michelle D.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support3 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 15/10/2020
"This application is grossly overpriced"
Comments:
Overall, I'm pretty luke warm regarding this application. It forces prospective users into a 12 month contract (which wasn't ideal during a pandemic). Honestly, it felt a little slimy and self serving.
Many of the features are not needed for every type of business, while the more basic features requires users to select the platinum plan which is nearly $1000 a year. Had I not been charged for a full year which is non refundable, I would have cancelled already.
Pros: What I most like is the seamless integration with Zoom. The calendar features are pretty intuitive as well.
Cons: This software is grossly overpriced and forces you into a higher tier to get basic features and a wealth of features you dont want or need. A trial was offered which immediately rolled into an automatic, year long contract--which I found out AFTER my credit card was charged. You cannot delete appointments made in error nor can you 'actually' delete contacts.
- Reviewer Source
- Reviewed on 15/10/2020
