What Is vcita?

Automate time-consuming admin tasks like payment collection & billing, scheduling, and client reminders & management, so you can focus on growing your business. Stay organized and deliver exceptional client experiences with an intuitive management platform.

Who Uses vcita?

Small businesses who provide services. Over 100,000 users rely on vcita worldwide: accountants, lawyers, business & marketing consultants, coaches, counselors, fitness trainers, educators, and more.

Where can vcita be deployed?

Cloud-based
On-premise

About the vendor

  • vcita
  • Located in Bellevue, US
  • Founded in 2010

vcita support

  • Phone Support
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 18 others

Languages

Dutch, English, French, German, Hebrew and 5 others

vcita pricing

Starting Price:

US$29.00/month
  • Yes, has free trial
  • No free version

vcita does not have a free version but does offer a free trial. vcita paid version starts at US$29.00/month.

Pricing plans get a free trial

About the vendor

  • vcita
  • Located in Bellevue, US
  • Founded in 2010

vcita support

  • Phone Support
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 18 others

Languages

Dutch, English, French, German, Hebrew and 5 others

vcita videos and images

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Features of vcita

  • Access Controls/Permissions
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Automated Responses
  • Automated Scheduling
  • Availability Management
  • Batch Processing
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Case Management
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Colour Codes/Icons
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Statements
  • Customer Support
  • Customisable Branding
  • Customisable Forms
  • Customisable Invoices
  • Customizable Fields
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Electronic Payments
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Enrollment Confirmation
  • Event Management
  • Exercise Library
  • Faculty/Staff Management
  • File Management
  • File Sharing
  • Fitness Plan
  • For Barbershops
  • For Carpet Cleaners
  • For Dance Studios
  • For Gyms
  • For HVAC Companies
  • For Handyman Industry
  • For Mac Devices
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health Practices
  • For Physical Therapy
  • For Plumbing Industry
  • For Salons and Spas
  • For Small Businesses
  • For Startups
  • For Yoga/Pilates Studios
  • For iPad Devices
  • Gift Card Management
  • Group Registration
  • Group Scheduling
  • HIPAA Compliant
  • Healthcare Compliance
  • Interaction Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Management
  • Lesson Notes
  • List Management
  • Loyalty Program
  • Marketing Automation
  • Mass Texting
  • Medical Billing
  • Membership Management
  • Messaging
  • Mobile Access
  • Mobile App
  • Mobile Coupons
  • Mobile Optimised Emails
  • Mobile Payments
  • Multi-Currency
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • One-to-One Messaging
  • Online Booking
  • Online Classes
  • Online Invoicing
  • Online Payments
  • Online Registration
  • Parent Portal
  • Parent/Student Portal
  • Patient Communications
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Scheduling
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Quotes/Estimates
  • Real-time Scheduling
  • Receivables Ledger
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Scheduled Messaging
  • Scheduling
  • Search/Filter
  • Secure Messaging
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Staff Management
  • Subscriber Management
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Video Conferencing
  • Website Integration
  • Work Order Management
  • Workflow Management

vcita Alternatives

Calendly is the world's #1 scheduling tool. It eliminates the hassle of back-and-forth emails and syncs with your entire team.
Use Vagaro Salon, Spa & Fitness Software to get booked, process payments, send reminders and market your business. FREE 1 month trial.
Survey builder application that allows one to create customizable forms that could be shared among sample using a web URL.
Business solution platform that assists health care professionals with managing patient health records, claims, revenue and more.
Housecall Pro is a top-rated business solution for home service professionals to streamline scheduling, dispatching, payments, & more.
Intuit ProSeries Tax is an easy-to-use, desktop-based professional tax software that helps you prepare returns quickly and accurately.
Business management platform that comes with CRM, HRM, financial management, and project management.
Appointment scheduling software that can help you manage and grow your small business.
As the #1 rated CRM by QuickBooks users, Method:CRM streamlines your business from lead to repeat and everything in between.

Reviews of vcita

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.2
Features
4.2
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
John
John
US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

No-brainer for appointment based business

5.0 6 years ago

Comments: I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.

Pros:

Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

Cons:

The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.

Joshua
Joshua
Digital Product & Marketing Expert in US
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

All around perfect solution for all types of businesses.

5.0 last month New

Pros:

I love how this app was thought through very carefully. Everything you need is literally within the app.

Cons:

I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.

Alternatives Considered: HoneyBook

Reasons for Choosing vcita: With everything Vcita has to offer,I’ve gained way more control because of them.

Switched From: Copper and PocketSuite

Reasons for Switching to vcita: Partnering up with Vcita was the best thing my company could ever do. Overall capabilities are innovative, convenient, and lucrative because of all of it’s features. Like for instance, it has a feature that you could use to generate or capture leads from your website by just simply installing a widget. What more could you ask for?

vcita Response

3 weeks ago

Thanks for your feedback Joshua! We are so glad to hear vcita has helped you gain control. It's our honor to support you business! We have taken note of your request to expand partnerships and hope to offer additional integrations soon.

Amy
Owner in US
Events Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Setting Up for Your Business - Not easy at all!

3.0 last month New

Comments: It has been a pretty frustrating experience trying to get this running smoothly. I have spent SEVERAL hours/days trying to figure out glitches, workarounds, etc. I don't feel it's the right product for my company. I do plan to switch to another platform that will work better for my needs. I know they have tried, but I only get short timeframes to work with them and then I have to schedule another appointment. I would have rather paid a lot more money upfront to have them work on it until it was perfect. I have now given up because I'm just tired of it.

Pros:

I love the way it looks on my website. I am able to use the colors of my logo, etc. so it looks professional. I think customers like to be able to book on the spot. I think it's nice that I can approve each event. It helps me from doing back and forth phone calls. I like that it gets integrated with my gmail calendars that are shared with the employees.

Cons:

It is taking FOREVER to figure out how to set things up to streamline for my personalized business needs. Not sure this is the best platform for my business. I don't like how "wordy" it is in my gmail calendar. I wish I could customize things more, like addresses for instant. It requires them to put an address in, but it is not integrated to ensure it is a true address. We have gone to the wrong location multiple times. I have multiple services w/ 2 separate trucks. I find myself having to try to do a lot of workarounds that don't go well for the customers.I wish it was easier to use with Quickbooks. You can do a one-time sync but then it only syncs if customers get sent an invoice, and only a few details get synced over to Quickbooks. My CRMs don't match.

Alternatives Considered: Calendly

Reasons for Choosing vcita: Quickbooks does not have a scheduling option.

Switched From: Quickbooks Online

Reasons for Switching to vcita: I honestly don't remember because it has been so long now. I do plan on looking into them again.

vcita Response

4 weeks ago

Thank you for feedback Amy! I'm glad to hear you like the website widget! Sorry to hear you are considering to switch to another platform. We see most businesses getting their account up and running pretty fast, but the more advanced customizations can sometime take some extra time. It's definitely work investing a bit more time to get things right for your business (: Our team is happy to help! The QuickBooks integration is pretty robust and offer a real time sync so please let us know if you need any help setting it up!

Vivian
Owner in US
Accounting, Self Employed
Used the Software for: 1+ year
Reviewer Source

Get it!

5.0 2 months ago New

Comments: Vcita has seriously freed up so much of my time with the automation and client portal. Now the client no longer have to call for a copy of their documents, they can just login and grab

Pros:

It’s too much to like. I like Everything about the software.

Cons:

There’s nothing I really don’t like about the software.

Alternatives Considered: ShareFile VDR

Reasons for Choosing vcita: Vcita offered everything I needed in one package

Switched From: HubSpot CRM

Reasons for Switching to vcita: Vcita integrations were better.

Michelle
Owner/Head Dog Trainer & Behavior Consultant in Canada
Veterinary, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Review

4.0 2 months ago New

Comments: I needed a way for a small team to organize group classes, private appointments and lessons, communications with clients, and invoicing all in one tool. This does almost 95% of what I need, in one location.

Pros:

It contains all of our client information, calendar, scheduling, document sharing, invoicing and payments all in one convenient tool.

Cons:

When there are issues, they are usually epic and the support team isn't quick about fixing them (if they get fixed at all). The Marketing tool is very basic and isn't 'pretty' enough for my monthly marketing Newsletter.

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