Thought Industries

by Thought Industries

Who Uses Thought Industries?

Thought Industries enables customers, brands, and organizations to deliver online learning to professionals, consumers, memberships, and extended enterprise audiences.

What Is Thought Industries?

Thought Industries, the #1 B2B customer training platform, helps enterprise organizations optimize training delivery to retain customers. Drive engagement and increase product adoption with interactive courses, webinars, events, assessments, learner notifications, and incentive-based training. Thought Industries features a library of powerful, easy-to-use tools that enable organizations to cost-effectively engage with customers across their entire lifecycle. All from one, robust platform.

Thought Industries Details

Thought Industries

http://www.thoughtindustries.com/

Founded 2012

Thought Industries video
-thumb
-thumb
-thumb
-thumb
-thumb

Compare Thought Industries with similar products

Starting price

N/A
US$699.00
N/A
N/A

Free Version

Free Version No
Free Version No
Free Version No
Free Version No

Free Trial

Free Trial No
Free Trial Yes
Free Trial Yes
Free Trial Yes

Thought Industries deployment and support

Support

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Thought Industries Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Assignment Management
  • Asynchronous Learning
  • Audio/Video Recording
  • Blended Learning
  • Certification & Licensing
  • Collaboration Tools
  • Compliance Management
  • Content Library
  • Content Management
  • Course Authoring
  • Course Publishing
  • Customisable Branding
  • Customisable Questions
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Drag & Drop
  • Gamification
  • Interactive Content
  • Interactive Learning
  • Learning Management
  • Media Import
  • Mobile Access
  • Multi-Language
  • Progress Reports
  • Progress Tracking
  • Question Library
  • Real Time Data
  • Reporting & Statistics
  • Role-Based Permissions
  • SCORM Compliance
  • Self-Learning
  • Single Sign On
  • Storyboarding
  • Surveys & Feedback
  • Synchronous Learning
  • Template Management
  • Tests/Assessments
  • Third Party Integrations
  • Training Management
  • User Management
  • VR/AR Compatibility
  • Video Management
  • Video Streaming
  • Video Support

View full list of Course Authoring Software

  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Behaviour Tracking
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Chat/Messaging
  • Churn Management
  • Communication Management
  • Community Management
  • Content Creation
  • Content Management
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Drag & Drop
  • Email Management
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • Gamification
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Video Support
  • Visual Analytics
  • Widgets
  • Workflow Management

View full list of Customer Engagement Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Campaign Management
  • Chat/Messaging
  • Communication Management
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Visualisation
  • Drag & Drop
  • Email Management
  • Engagement Analytics
  • Feedback Management
  • Knowledge Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Negative Feedback Management
  • Predictive Analytics
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • Workflow Management

View full list of Customer Experience Software

  • API
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Behaviour Tracking
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Drag & Drop
  • Email Management
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • Health Score
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Onboarding
  • Performance Metrics
  • Real Time Data
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Usage Tracking/Analytics
  • Widgets
  • Win / Loss Analysis
  • Workflow Management

View full list of Customer Success Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asynchronous Learning
  • Audience Targeting
  • Behaviour Tracking
  • Blended Learning
  • Communication Management
  • Content Creation
  • Content Library
  • Content Management
  • Contextual Guidance
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Quality Control
  • Employee Onboarding
  • Engagement Analytics
  • Event Triggered Actions
  • Gamification
  • In-App Training
  • Interactive Content
  • Knowledge Base Management
  • Launch Management
  • Learning Management
  • Monitoring
  • Multi-Language
  • Performance Metrics
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Self Service Tools
  • Self-Learning
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Training Management
  • User Onboarding
  • Visual Analytics
  • Workflow Management

View full list of Digital Adoption Platform Software

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Calendar Management
  • Cataloguing/Categorisation
  • Categorisation/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Content Library
  • Content Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Decision Support Systems
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • File Management
  • Full Text Search
  • Gamification
  • Knowledge Base Management
  • Live Chat
  • Multi-Language
  • Online Forums
  • Projections
  • Real Time Notifications
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integrations
  • Widgets
  • Workflow Management

View full list of Knowledge Management Software

  • API
  • Academic/Education
  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Assignment Management
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Certification & Licensing
  • Certification Tracking
  • Compliance Management
  • Compliance Tracking
  • Content Library
  • Content Management
  • Corporate/Business
  • Course Authoring
  • Course Management
  • Course Tracking
  • Customisable Branding
  • Customisable Reports
  • Employee Portal
  • Gamification
  • Gradebook
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Mobile Learning
  • Multi-Language
  • Performance Metrics
  • Progress Reports
  • Progress Tracking
  • Reporting & Statistics
  • SCORM Compliance
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Skills Assessment
  • Skills Tracking
  • Social Learning
  • Surveys & Feedback
  • Synchronous Learning
  • Talent Management
  • Tests/Assessments
  • Third Party Integrations
  • Training Management
  • User Management
  • Video Conferencing
  • eCommerce Management
  • eLearning Companies

View full list of Learning Management Systems

  • API
  • Academic/Education
  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Assignment Management
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Certification & Licensing
  • Certification Tracking
  • Compliance Management
  • Content Library
  • Content Management
  • Corporate/Business
  • Course Authoring
  • Course Library
  • Course Tracking
  • Customisable Branding
  • Customisable Reports
  • Employee Portal
  • Employee Training
  • Engagement Analytics
  • Gamification
  • Interactive Content
  • Learning Management
  • Media Management
  • Mobile Access
  • Multi-Language
  • Progress Reports
  • Progress Tracking
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • SCORM Compliance
  • Self-Learning
  • Single Sign On
  • Skills Assessment
  • Skills Tracking
  • Social Learning
  • Student Portal
  • Synchronous Learning
  • Tests/Assessments
  • Third Party Integrations
  • Training Companies
  • Training Management
  • User Management
  • Video Conferencing
  • Virtual Classroom
  • eCommerce Management

View full list of Mobile Learning Tools

  • API
  • Academic/Education
  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Assignment Management
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Built-in LMS
  • Certification & Licensing
  • Compliance Management
  • Contact Management
  • Content Library
  • Content Management
  • Corporate/Business
  • Course Authoring
  • Course Management
  • Customisable Branding
  • Customisable Reports
  • Gamification
  • Interactive Content
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Mobile Learning
  • Modeling & Simulation
  • Multi-Language
  • Progress Reports
  • Progress Tracking
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SCORM Compliance
  • Self-Learning
  • Single Sign On
  • Skills Assessment
  • Skills Tracking
  • Social Learning
  • Surveys & Feedback
  • Synchronous Learning
  • Tests/Assessments
  • Third Party Integrations
  • Training Administration
  • Training Companies
  • Training Management
  • Training Record Management
  • Virtual Classroom
  • eCommerce Management

View full list of Training Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assessment Management
  • Assignment Management
  • Asynchronous Learning
  • Blended Learning
  • Certification & Licensing
  • Commenting/Notes
  • Content Library
  • Content Management
  • Course Authoring
  • Course Publishing
  • Customisable Branding
  • Customisable Questions
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Drag & Drop
  • Engagement Analytics
  • Gamification
  • Instructor-Led Courses
  • Interactive Content
  • Learning Management
  • Mobile Access
  • Multi-Language
  • Multimedia Support
  • PowerPoint Conversion
  • Progress Reports
  • Progress Tracking
  • Quizzes
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • SCORM Compliance
  • Self-Learning
  • Self-Paced Courses
  • Single Sign On
  • Skills Tracking
  • Storyboarding
  • Surveys & Feedback
  • Synchronous Learning
  • Template Management
  • Third Party Integrations
  • Training Management
  • User Management
  • Video Conferencing
  • Video Management
  • Video Support

View full list of eLearning Authoring Tools

Thought Industries Alternatives

More Thought Industries alternatives

Thought Industries Reviews

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.2
Customer Service 4.5
Features 4.2
Value for Money 4.4

Review software

Share your experiences with other software buyers.

Write a Review!
Abbie D.
Operations Coordinator
501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 4/6/2018

"I love using this software! Robus functionality with easily customizable settings."

Pros: It's easy to use and customize things, and when I don't know how to do something there's a robust help site I can go to for information. The platform is capable of every function we need and they are always making improvements and adding functionality so we can stay cutting edge. I love that we're able to offer some education for free, and other courses at a cost for users. TI makes it easy for us to do both and the detailed reporting helps us track information about all of the users visiting the site. I genuinely love using this platform.

Cons: The platform can be a bit pricey, but you get what you pay for and in my book, this is well worth the investment.

  • Reviewer Source 
  • Reviewed on 4/6/2018
Nicole S.
eLearning Designer and Developer
Computer Software, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 17/3/2021

"Thought Industries, more partner than vendor"

Comments: Overall, our experience has been wonderful - most importantly the people that work at Thought Industries have been a dream to work with, specifically [SENSITIVE CONTENT HIDDEN] from the customer care group who helped us get transitioned from our old LMS, and [SENSITIVE CONTENT HIDDEN] from technical support who has helped us work through some technical issues. I do really think of them as partners, more than a vendor.

Pros: Our team is really using more of the features of Thought Industries now that we have our system up and running. What I like most it how the content is organized in the system, how easy it is to assign all of the settings available, and also how easy it is to assign access and use the panoramas to keep different audiences organized.

Cons: We are struggling with getting a stable certification exam running on the system. Also, I wish the details page could be visible regardless of the subscription model assigned to the user. Lastly, I wish the "back" arrow within the left hand navigation was truly a back "one page" button.

Vendor Response

by Thought Industries on 19/3/2021

Thank you so much for your kind sentiments, Nicole! We love to hear how we are more than a vendor to our customers. We have also passed your Cons along to Product and CX for a status update and consideration. Thank you again!

  • Reviewer Source 
  • Reviewed on 17/3/2021
Ken L.
Product Manager
E-Learning, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 16/3/2021

"Problematic Implementations"

Comments: It's a very capable platform, it's got great options, and it looks very sleek on the frontend, but for god's sake, it is a PITA to use sometimes, and in a lot of cases it feels like it's presenting problems that have easy solutions, solutions that can and have been implemented long before elsewhere.

Pros: The software is fairly easy to understand and straightforward in most aspects regarding setting up e-learning and online courses. Nothing is vague or unclear, and there are a number of avenues for implementing courses and content, pricing, and enhancing the student's experience with the product via discussion and supplemental materials. It's a very fully-featured learning platform, well done in that regard.

Cons: Why on earth are some aspects of course creation not better streamlined? I've had to go through and manually re-enter so much information on highly similar courses. Certificates in particular are a huge pain point; nearly every single one of ours follows the same handful of templates. Why can I not save certificate templates and select them to be pre-generated on courses? It's a huge timesink to have to go back and click-drag the same information over and over again, instead of having templates to import and only adjusting when text is cut off or looks weird. Bulk purchasing is another weird one; I want customers to be able to purchase any number of courses based on the pricing scheme I've set up, and not have a predefined list of bulk purchase options. Why is there not, at the very least, an option to put a NumericUpDown control on that page instead of a listbox that I have to populate, and let the user set their own number of courses to purchase? That makes way more sense than manually filling out two to four dozen "packages" of courses. And there's so much manual saving, literally a save button on every page, and it's so easy to miss or forget about it when you have to go and plug in all this information manually, to come back to a course with a bunch of blank entries. It should save entries automatically when you navigate away from a page; if I make a mistake, it's easy enough to go back and change it, but I can't stand having to double back and re-enter data.

  • Reviewer Source 
  • Reviewed on 16/3/2021
Erin W.
Vice President, VirtualXP
Nonprofit Organisation Management, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 16/3/2021

"Not your standard LMS"

Comments: We feel like we have a partner in our virtual learning experience, and that's important.

Pros: We like the ability to subgroup our customers into groups which allows us to assign a "manager" that can assign and manage content to users. We like the mobile responsiveness and the ability to access clear content from anywhere. The course build-out functionality is very easy to use and offers many ways to engage the learners. Reporting feature is robust and provides the ability to customize your reports based on your need.

Cons: Native webinar functionality still needs some work- but happy with the road map.

  • Reviewer Source 
  • Reviewed on 16/3/2021
Alexandra P.
Customer Success Specialist
Higher Education, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 16/3/2021

"A Growing Product With Lots of Potential"

Comments: We have grown with TI. They do a good job of trying to meet us where we are.

Pros: I do like that TI is working to improve the platform all the time. They aren't afraid to roll out new features to stay relevant.

Cons: We have had several instances where things stopped working as expected, and users admins were affected. Sometimes things change in TI without warning that affects our users, and it puts us in a difficult spot.

Vendor Response

by Thought Industries on 19/3/2021

Hi Alexandra! We wanted to take a moment to thank you for sharing your thoughts and experience which will be shared across our teams. We appreciate your partnership and look forward to continuing to grow with you!

  • Reviewer Source 
  • Reviewed on 16/3/2021