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What Is Weave?

Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.

Who Uses Weave?

Any business managing clients and phone calls, such as dentists, doctors, optometrists, spas, chiropractors, or even car wash operators-- Weave is the organizational tool all office managers need.

Weave Software - Promote your business, get discovered, and win more business with Weave’s simple and effective review management tool.
Weave Software - Collect more with less time, effort, and hassle. Weave Payments is the full payment processing solution that offers multiple contactless payment options that let your customers pay the way they want, whether they’re in the office or miles away.
Weave Software - Practice analytics gives you an in-depth look at trend data to bring back patients with unscheduled treatment, canceled appointments, and other priority patients.
Weave Software - Schedule more appointments, reduce no shows and impress your customers every step of the way – all without tying up your staff’s time.
Weave Software - Know more about your customer as soon as you answer the phone. Contact info, every interaction, any follow ups or tasks at your fingertips so you can provide the best experience possible.

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Reviews of Weave

Average score

Overall
4.3
Ease of Use
4.4
Customer Service
3.8
Features
4.2
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Duc
Duc
Dentist in US
Verified LinkedIn User
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Weave - Lots of tool on One Platform

5.0 4 months ago

Comments: It has been an excellent experience. Really enjoy working with weave and they are receptive to new features.

Pros:

Lots of tools built in. Reminders, reviews, payments, texting, and phones.

Cons:

Analytics is not available for Eaglesoft yet. It'd be nice to have an even more all in one solution.

Gene
IT Medical Records Project Manager in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great System for your Business

5.0 last month New

Comments: I love it! It is by far, light years far, more useful than our previous MiTel system.

Pros:

Ease of implementation, the system is robust, and it can put up with me and our patients pounding away at it relentlessly all day.

Cons:

So far, I am not completely sold on the New Weave Experience. There are critical things that I can do in the Legacy App that I am unable to do in the New Experience.

Weave Response

2 weeks ago

Hi Gene! Thank you so much for your review and feedback. Would you be willing to email me at [email protected] so our product team can follow up on your New Weave Experience feedback? We are always looking to improve!

George
George
manager in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Weave has terrible customer service.

1.0 2 months ago New

Comments: Very negative. We had 2 locations with weave and acquired a third. That location already had an exisiting weave account so we just needed to transfer the ownership and set up the same features. It is a month and a half later and it still doesn't work. My so called account representative [sensitive content hidden] is unreachable and does nothing. We are now looking to switch all of our locations to a different provider

Pros:

Great if it actually works, but the second you have a problem its good luck

Cons:

If there is an issue good luck getting it fixed

Weave Response

2 months ago

George, we’re sorry to hear about this experience. We’re focused on making our Customer Support experience best in class. Can you contact us at [email protected] so we can escalate your issue with our Customer Success team?

Jennifer
Insurance Coordinator in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Weave is definately something I would recommend to anyone.

4.0 last month New

Comments: Overall I am happy with weave. I use it every day and what I use works beautifully. I am looking forward to being able to do more from this platform.

Pros:

I am excited to see them progress forward. I have already been wittness to the progression since our office first started weave about a year ago. The onboarding staff were amazing and very helpful.

Cons:

The fact that they were not fully intergrated at first. They say they are now, however, I think there are still several kinks to be ironed out. But that is usually the situation with any new intergration.

Elizabeth
Optometrist, owner in US
Medical Practice, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Weave has been fantastic!

5.0 4 weeks ago New

Comments: Great! The onboarding was very easy, the interface is very user-friendly and it updates within in a few minutes from our server.

Pros:

It is so easy to use, seamlessly integrates with our practice management software. I love that I can check my schedule, voicemail, and office texts from anywhere using the Weave app. The automatic invites to fill out a review for our office have been incredible. As a cold start, this has done so much to help build our business presence online. We have over 50 Google 5-star reviews after only being open for about 6 months!

Cons:

It is definitely pricey, but I feel that it has more than paid for itself. It would also be nice to schedule appointments from the Weave app, but I don't think that is a feature.