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Pulseway

Pulseway

Ireland Local product

What Is Pulseway?

Monitor, manage and control your IT systems and applications in real-time using any smartphone, tablet or desktop. Pulseway has done for System Administration what smartphones did for email - you get a notification, see an issue and sort it in seconds. Monitoring is no longer a drama - you just monitor and instantly respond to server issues as soon as they arise. It's like having a NOC in your pocket.

Who Uses Pulseway?

Managed Service Providers (MSPs), IT departments, IT consultants and System Administrators.

Pulseway Software - Single Pane of Glass - One Centralised RMM
Pulseway Software - Monitor and get real time updates on your systems from any device, thanks to Pulseway Mobile Dashboards.
Pulseway Software - Network Monitoring - Monitor Everything with an IP Address
Pulseway Software - Custom Reporting and White-Labelled Templates
Pulseway Software - Entire IT Infrastructure overview over your systems, server and network devices.

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Reviews of Pulseway

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Corey
Corey
IT Administrator in US
Verified LinkedIn User
Furniture, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Low Cost RMM with Great Value

5.0 4 years ago

Comments: We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.

Pros:

Cost Ability to Deploy from local servers Remote Powershell/Command Prompt is a life saver The scheduled execution of Powershell/Batch Scripts Easily control windows updates

Cons:

No remote access for Mac OS The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

Vikram
I.I Manager in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Wonderful product

5.0 2 months ago

Comments: I love this product and the team supporting it. They are a wonderful group of people.

Pros:

I love the easy-to-use interface of Pulseway RMM. Settings are easily accessible, and their support articles and team are great. The mobile application is one of the best features, allowing me to manage and monitor all my computers and servers with my fingertips. Managing our IT tasks has never been easier with Pulseway.

Cons:

The lack Apple features to update and apply security features, but they are always adding and updating their support for Apple devices.

Rex
Rex
Business Owner in US
Verified LinkedIn User
Computer & Network Security, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

A Low Cost Option with Everything!

3.0 5 years ago

Comments: For the price, you have workarounds. It does havea learning curve, and will take you time to get used to the way Pulseway does things. Sometimes its seems wacky the way things work. They offer decent support and most questions get resolved. Good think is they are always fixing issues, and updating the features. Saving money with Pulseway was our draw to it. Very happy with the way it offers many of the features in solutions costing 5 times the price. No commitment, no contract pricing let us play with it and decide without worry. Enjoy the professional layout.

Pros:

It does take time to learn. It has many features, many modules and lots to offer. The price is the draw to Pulseway, as it is much cheaper than the leader in the RMM and MSP industry. They offer full managed support for servers, which if your an MSP, you will see the value there. The cost per server is low enough to make it profitable and give you access to network and server engineers at a low cost. The sales and marketing feature has lots of potential. The dashboard feature for systems is one the best.

Cons:

Workflow and process flow is confusing. Needs a better one dashboard solution for everything and not having to jump to differnet modules. The integrated help desk, has issues and needs better integration with the RMM. Overall it needs a better workflow process.

Rob
Technical Director in US
Insurance, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Pulseway Is The Best

5.0 2 months ago New

Comments: I started using Pulseway when I worked at an MSP. When I became the Technical Director of the company I work for now, implementing Pulseway was one of the first actions that I took. It enables me to monitor my systems, monitor for issues, and support my users regardless of where they are or where I am.

Pros:

I like that Pulseway is big enough to be feature rich and stable but not as big as some of the other players in the space that attract attention and have been breached (looking at you SolarWinds).

Cons:

They're a bit sales pitch-y, even though I've made it quite clear that I'll contact them if/when I need them. Lately they have been sending alerts to my as if they are actionable issues that I need to address. Not a fan of that in my free time.

Boyang
Junior Data Integration Developer in Canada
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

A Comprehensive Review of Pulseway

5.0 7 months ago

Comments: Overall, Pulseway is a great remote monitoring and management solution for businesses of all sizes. It is easy to use, feature-rich, and highly secure. The cost can be a bit on the high side, but the convenience and peace of mind it provides is definitely worth it.

Pros:

Pulseway is an incredibly powerful and user-friendly remote monitoring and management solution. It provides a robust set of features that allow you to monitor and control your IT environment remotely in real-time. The intuitive dashboard and alerting system make it easy to stay on top of any potential issues. The mobile app has also been designed for maximum usability and convenience, allowing you to access and manage your IT environment from anywhere.

Cons:

On the downside, Pulseway can be quite expensive for larger IT environments. The cost of the solution can quickly add up when you need to monitor multiple servers and devices. Additionally, the mobile app does not offer the same level of control as the desktop version.