Who Uses Pulseway?
MSPs, IT departments, IT consultants and System Administrators.
What Is Pulseway?
Monitor, manage and control your IT systems and applications in real-time using any smartphone, tablet or desktop. Pulseway has done for System Administration what smartphones did for email - you get a notification, see an issue and sort it in seconds. Monitoring is no longer a drama - you just monitor and instantly respond to server issues as soon as they arise. It's like having a NOC in your pocket.
Pulseway Details
MMSOFT Design
http://www.pulseway.com
Founded 2011
Pulseway Pricing Overview
Pulseway has a free version and offers a free trial. Pulseway paid version starts at US$40.00/month.
Starting Price
US$40.00/month
See pricing details
Pricing Details
Pay as you go. No hidden fees or contracts. Priced per endpoint monitored.
Free Version
Yes
Free Trial
Yes, get a free trial
Deployment
Installed - Mac
Cloud, SaaS, Web
Installed - Windows
Mobile - iOS Native
Mobile - Android Native
Training
In Person
Live Online
Webinars
Documentation
Support
Business Hours
Online
Pulseway Features
Alternative Products
Popular Products
Pulseway Reviews
Showing 5 of 145 reviews
Corey J.
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Overall Rating5/5
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Ease of Use4/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 30/5/2019
"Low Cost RMM with Great Value"
Comments: We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.
Pros:
Cost
Ability to Deploy from local servers
Remote Powershell/Command Prompt is a life saver
The scheduled execution of Powershell/Batch Scripts
Easily control windows updates
Cons:
No remote access for Mac OS
The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.
- Reviewer Source
- Reviewed on 30/5/2019
Paul L.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support4/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 22/5/2019
"Premium RMM at Great Cost"
Comments: Pulseway is a great RMM tool, and with the introduction of third party patch management I think they have the opportunity to become one of the best platforms on the market in features, ease of use and cost. Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.
Pros: This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell right in the dashboard, making it easy to perform tasks without interrupting users. Built in scripting with multiple predefined scripts was a plus, but the ability to custom create and deploy scripts to the dashboard was a huge benefit, especially when remote installing third party software and tools. The dashboard design is modern, the support agent can be branded to your company, and users can request support right from the quicklaunch icon. Additionally, the remote chat feature allows for communicating with a logged in user without having to remote connect to the endpoint, making it easy to give a user a heads up if you need to connect or reboot their machine. Overall the Pulseway RMM product is worth taking a look at for any MSP interested in getting premium features as half (or less) of the cost of the other guys, without compromising on ease of use or support.
Cons: Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot dashboard directly. You can deploy the AV solution from the Pulseway dashboard, but you would have to have already setup the profile for the deployment in Webroot. Pulseway requires a minimum 25 seats - so if you are a small MSP or just starting out, you may end up paying for unused seats - however, the price per seat for workstations is one of the lowest I have seen in the industry, so you'd likely still save money over the other platforms.
- Reviewer Source
- Reviewed on 22/5/2019
Rex S.
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Overall Rating3/5
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Ease of Use2/5
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Features & Functionality4/5
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Customer Support3/5
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Value for Money4/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 6/3/2019
"A Low Cost Option with Everything!"
Comments: For the price, you have workarounds. It does havea learning curve, and will take you time to get used to the way Pulseway does things. Sometimes its seems wacky the way things work. They offer decent support and most questions get resolved. Good think is they are always fixing issues, and updating the features. Saving money with Pulseway was our draw to it. Very happy with the way it offers many of the features in solutions costing 5 times the price. No commitment, no contract pricing let us play with it and decide without worry. Enjoy the professional layout.
Pros: It does take time to learn. It has many features, many modules and lots to offer. The price is the draw to Pulseway, as it is much cheaper than the leader in the RMM and MSP industry. They offer full managed support for servers, which if your an MSP, you will see the value there. The cost per server is low enough to make it profitable and give you access to network and server engineers at a low cost. The sales and marketing feature has lots of potential. The dashboard feature for systems is one the best.
Cons: Workflow and process flow is confusing. Needs a better one dashboard solution for everything and not having to jump to differnet modules. The integrated help desk, has issues and needs better integration with the RMM. Overall it needs a better workflow process.
- Reviewer Source
- Reviewed on 6/3/2019
Sean R.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 30/5/2019
"Amazing Product"
Comments: Very Positive, Between Tech Supports Fast respond time, and Sales Rep checking in and letting me know personally of new features
Pros: Very Fast and Reliable Product. this product and made it 100 times easier to monitor and responded to failures within minutes rather than the end user calling hours after a problem has arrived. This product is has endless features and endless customization for automation.
Cons: 1 update to fix Web viewing of server backups took a long time to fix ( this is now working and flawless), and does not support Legacy OS (Server 2008, Server 2003) but it is a good thing to move forward.
- Reviewer Source
- Reviewed on 30/5/2019
Eric W.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 25/5/2019
"I did it the Pulseway"
Comments: My clients have a good overview of their inventory. Updating windows is effortless.
Pros: easy to use and to deploy. Good reporting functionality. Patching and monitoring is super!
Cons: The PSA functionality is too much. It would be easier to select which modules you actually need. The remote desktop feature is very limited in comparison to Teamviewer. It would be nice to have a dutch translation.
- Reviewer Source
- Reviewed on 25/5/2019
