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What Is Pulseway?

Monitor, manage and control your IT systems and applications in real-time using any smartphone, tablet or desktop. Pulseway has done for System Administration what smartphones did for email - you get a notification, see an issue and sort it in seconds. Monitoring is no longer a drama - you just monitor and instantly respond to server issues as soon as they arise. It's like having a NOC in your pocket.

Who Uses Pulseway?

Managed Service Providers (MSPs), IT departments, IT consultants and System Administrators.

Where can Pulseway be deployed?

Cloud-based
On-premise

About the vendor

  • MMSOFT Design
  • Founded in 2011

Pulseway support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, Denmark, Finland and 16 others

Languages

English, German

Pulseway pricing

Starting Price:

US$32.00/month
  • Yes, has free trial
  • Yes, has free version

Pulseway has a free version and offers a free trial. Pulseway paid version starts at US$32.00/month.

Pricing plans get a free trial

About the vendor

  • MMSOFT Design
  • Founded in 2011

Pulseway support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, Denmark, Finland and 16 others

Languages

English, German

Pulseway videos and images

Pulseway Software - Single Pane of Glass - One Centralised RMM
Pulseway Software - Monitor and get real time updates on your systems from any device, thanks to Pulseway Mobile Dashboards.
Pulseway Software - Network Monitoring - Monitor Everything with an IP Address
Pulseway Software - Custom Reporting and White-Labelled Templates
Pulseway Software - Entire IT Infrastructure overview over your systems, server and network devices.
View 6 more
Pulseway video
Pulseway Software - Single Pane of Glass - One Centralised RMM
Pulseway Software - Monitor and get real time updates on your systems from any device, thanks to Pulseway Mobile Dashboards.
Pulseway Software - Network Monitoring - Monitor Everything with an IP Address
Pulseway Software - Custom Reporting and White-Labelled Templates
Pulseway Software - Entire IT Infrastructure overview over your systems, server and network devices.

Features of Pulseway

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Asset Tracking
  • Audit Management
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Testing
  • Backup and Recovery
  • Baseline Manager
  • CPU Monitoring
  • Capacity Management
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Storage Management
  • Data Visualisation
  • Deployment Management
  • Diagnostic Tools
  • Drag & Drop
  • Endpoint Management
  • Endpoint Protection Software
  • Event Logs
  • File Sharing
  • File Transfer
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Device Management
  • Monitoring
  • Multi-Channel Communication
  • Multiple Authentication Methods
  • Multiple Monitor Access
  • Network Analysis
  • Network Monitoring
  • Network Security Software
  • Network Wide Management
  • Patch Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Creation
  • Policy Management
  • Problem Management
  • Process/Workflow Automation
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service History
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Support Ticket Management
  • Task Management
  • Third Party Integrations
  • Threshold Alerts
  • Ticket Management
  • Unattended Access
  • Uptime Reporting
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Workflow Management

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Reviews of Pulseway

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Corey
Corey
IT Administrator in US
Verified LinkedIn User
Furniture, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Low Cost RMM with Great Value

5.0 4 years ago

Comments: We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.

Pros:

Cost Ability to Deploy from local servers Remote Powershell/Command Prompt is a life saver The scheduled execution of Powershell/Batch Scripts Easily control windows updates

Cons:

No remote access for Mac OS The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

Alternatives Considered: Rescue

Reasons for Switching to Pulseway: The tools the software offered combined with the low price point compared to our previous solution.

Lourenco
CEO in South Africa
Information Technology & Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

ICT Empire review on Pulseway

4.0 2 years ago

Comments: Overall im happy - looked at other RMM providers and so far im happy to stick with Pulseway.

Pros:

Easy to Implement and easy to use - very nice and clean GUI. Patch management is great - the other extra features look amazing and will be trying those soon. Security - after reading the Security Policy white papers - i feel more at ease that my clients data is secure. What i love most is the fact that the Pulseway team are all ears - always keen to hear what their clients want and need - Also the fact that they are continuously updating/upgrading and adding new features.

Cons:

No real cons at the moment - they are always keen to assist if i have any issues, which i haven't really had yet. I would like to have ESET integrated into Pulseway - but they are looking into that.

Alternatives Considered: ManageEngine ServiceDesk Plus, N-sight, Atera, NinjaOne and ConnectWise Automate

Reasons for Switching to Pulseway: Great value for Money Clean GUI and easy to implement - dont need hours and hours of training each time i have a new IT technician. Great support team - they are always keen to help wherever possible. I have not once ever heard "sorry, we cannot assist as that is our policy" as i usually get from other providers - They will ALWAYS make a plan to assist you - That alone is golden.

Rex
Rex
Business Owner in US
Verified LinkedIn User
Computer & Network Security, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

A Low Cost Option with Everything!

3.0 4 years ago

Comments: For the price, you have workarounds. It does havea learning curve, and will take you time to get used to the way Pulseway does things. Sometimes its seems wacky the way things work. They offer decent support and most questions get resolved. Good think is they are always fixing issues, and updating the features. Saving money with Pulseway was our draw to it. Very happy with the way it offers many of the features in solutions costing 5 times the price. No commitment, no contract pricing let us play with it and decide without worry. Enjoy the professional layout.

Pros:

It does take time to learn. It has many features, many modules and lots to offer. The price is the draw to Pulseway, as it is much cheaper than the leader in the RMM and MSP industry. They offer full managed support for servers, which if your an MSP, you will see the value there. The cost per server is low enough to make it profitable and give you access to network and server engineers at a low cost. The sales and marketing feature has lots of potential. The dashboard feature for systems is one the best.

Cons:

Workflow and process flow is confusing. Needs a better one dashboard solution for everything and not having to jump to differnet modules. The integrated help desk, has issues and needs better integration with the RMM. Overall it needs a better workflow process.

Paul
President in US
Computer & Network Security, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Premium RMM at Great Cost

5.0 4 years ago

Comments: Pulseway is a great RMM tool, and with the introduction of third party patch management I think they have the opportunity to become one of the best platforms on the market in features, ease of use and cost. Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.

Pros:

This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell right in the dashboard, making it easy to perform tasks without interrupting users. Built in scripting with multiple predefined scripts was a plus, but the ability to custom create and deploy scripts to the dashboard was a huge benefit, especially when remote installing third party software and tools. The dashboard design is modern, the support agent can be branded to your company, and users can request support right from the quicklaunch icon. Additionally, the remote chat feature allows for communicating with a logged in user without having to remote connect to the endpoint, making it easy to give a user a heads up if you need to connect or reboot their machine. Overall the Pulseway RMM product is worth taking a look at for any MSP interested in getting premium features as half (or less) of the cost of the other guys, without compromising on ease of use or support.

Cons:

Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot dashboard directly. You can deploy the AV solution from the Pulseway dashboard, but you would have to have already setup the profile for the deployment in Webroot. Pulseway requires a minimum 25 seats - so if you are a small MSP or just starting out, you may end up paying for unused seats - however, the price per seat for workstations is one of the lowest I have seen in the industry, so you'd likely still save money over the other platforms.

Alternatives Considered: N-sight, ManageEngine Endpoint Central MSP and NinjaOne

Reasons for Switching to Pulseway: Cost, ease of use, included tools and available integrations.

Dominic
President in US
Information Technology & Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Customizeable and Easy

5.0 2 years ago

Comments: All tickets or issues i had with the software were fixed in a timely manner. Pulseway has also been adding features at a steady rate.

Pros:

The interface is very intuitive and customizable. It was also very easy to setup, not like other RMMs.

Cons:

I used to not like that the PSA would not talk to the RMM. However slowly that has been integrated.

Alternatives Considered: NinjaOne

Reasons for Choosing Pulseway: LMI was getting too expensive for what it was.

Switched From: Central

Reasons for Switching to Pulseway: customer service was more responsive and price point was great.