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What Is QuickBooks Online?

QuickBooks Online is a small business accounting software and app that allows you to manage your business anywhere, anytime. Used by over 7 million customers globally, QuickBooks provides smart tools for your business, yet is easy to use. You can organise your books, manage expenses, send invoices, track inventory, and even run payroll. With QuickBooks Online, you can get organised, save time, and even get paid fast by adding payment features. Best of all, you can try it for free for 30 days.

Who Uses QuickBooks Online?

The #1 Accounting and Financials software for Small Business globally.

QuickBooks Online Software - 1
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Reviews of QuickBooks Online

Average score

Overall
4.3
Ease of Use
4.2
Customer Service
4.0
Features
4.2
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Doc
Doc
Principal-Owner in US
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Gold-standard 1-stop solution to ease small-mid sized businesses into online accounting and grow with integrations as needed

5.0 2 weeks ago New

Comments: Overall, I would give QBO a 9 out of 10. If support were beefed up, I would give it a 10 out of 10.

Pros:

It was fairly easy to transition from a home-grown Excel- based accounting system to QuickBooks Online with the help of an expert. She was also able to integrate autopay [via ConnectBooster] and auto task [ticketing]. The latter feeds directly into QBO and as such, makes month-end invoicing so much easier. The level of automation enabled through these 3 solutions, all integrated in QBO], has reduced month-end invoicing from a solid week to literally 30 minutes each month. This is followed by a QC review and then boom, invoicing. Clients appreciate the accuracy and ability to pay directly, via ACH, credit card, or check.

Cons:

Support leaves a little to be desired. On the few occasions that I had to call, the solution was not forthcoming. Not sure if this is because we were working with a minimally-trained support staff. It would be extremely helpful to have the option of requesting escalation to a Tier 2 or Tier 3 engineer who can identify the issue expediently and navigate through solution/resolution.

Susan
Head of School in US
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

User friendly with a learning curve

4.0 2 weeks ago New

Comments: In general, QBO is a very effective system. It helps to have someone with experience to guide you when getting started or using some of the more intricate features. There are opportunities to make a big mess of things unless you have someone who knows what they are doing. We use QBO for almost all of our accounting, and have been happy with the general output. It integrates with other programs easily.

Pros:

Good interface with lots of options for reports and customization.

Cons:

The program can be a bit cumbersome when trying to create custom invoices.

L
Owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Not worth your time and effort

1.0 2 months ago

Comments: Horrible. An absolute waste of time. This was my biggest mistake as a business owner.

Pros:

It appeared to be user friendly and easy to use for a small business owner.

Cons:

I don't even know where to start. I have Quickbooks, used it for payroll (until yesterday), and have a quickbooks checking account. First off, there are no checks with the checking account. How does this make sense? They literally hold your money hostage and then charge astronomical fees for transfers. I have tried repeatedly to call when I can not transfer money because the system says I have reached my transfer limit which is $5000 in a day and $10000 in a week. They check my account, acknowledge the account is okay and I have not reached my limit, but can not fix the problem. Secondly, as of yesterday I am no longer using QB for payroll. I thought it was so convenient at first and ran payroll with them for months only to recently be hit with insufficient funds notices. My account was never insufficient. I have had many representatives acknowledge this but still the only solution is to transfer money to another account, the money that was already in QB, then wire it back in along with another $100. Also, a $25 charge from my other account. After this has happened for a second time I will now use my other business account with a real bank for payroll. QB is the biggest rip off. If I could post this review all over the internet I would. My longest call was 3 hours! I was transferred all over. They are absolutely ridiculous and I would advise any new business owner to seek another software. I am literally typing this message after being told "you have not reached your transfer limit so I am not sure why you are getting this message". My other favorite line is "your account is not insufficient, so I am not sure why this has happened". This review asks for the date of experience. Everyday! If they check my call log I call weekly, sometimes daily. I regret investing in QB and the amount of time I waste for issues.

Kaylee
Director in Canada
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Main bookkeeping tool

4.0 3 months ago

Comments: One of the highest priced software but has the most capabilities if your business needs them.

Pros:

Allows for easy collaboration on bookkeeping and accounting file.

Cons:

Lack of ability to pay bills directly in QuickBooks with online payments.

Rachel
owner in US
Individual & Family Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Pros: overall great product. Recomend. Cons: Zero phone support on weekends.

5.0 2 weeks ago New

Comments: Overall I am happy as a user. Will continue to use it.

Pros:

I like that most accoiuntants and businesses use it. Widely recongnized software. Used to use Wave. Switched to QB because I could not find a specialist who would help me with Wave.

Cons:

No live phone support on weekends. Business owners work 24/7. Live support on weeknds is essential. ADP has a great phone support 7 days a week, I wish QB had the same.