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What Is Optix?

Optix empowers today’s leading coworking operators to succeed with a design-led and easy-to-use technology platform. Automate your operations, engage your community, and grow your business with the Optix-powered experience.

Who Uses Optix?

Optix is built for coworking and flex space owners and operators.

Optix Software - Optix web & mobile interface

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Reviews of Optix

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.9
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
85%
4
13%
3
2%
Michelle
Michelle
Founder & CEO in US
Verified LinkedIn User
Broadcast Media, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Unparalleled Customer Support

5.0 last year

Comments: I've never been so impressed by a customer support team and we use *a lot* of SaaS products. By the time we reached out to Optix, we were so jaded and annoyed by SaaS product teams that we expected more of the same. We couldn't have been more shocked, pleased, and grateful to find something very different. The whole Optix team - from account managers to customer support to developers - has been a true dream to work with. So thankful we found them!

Pros:

The Optix development team cares deeply about not just the user functionality but also how it feels for admins (their customers) to use the backend. They've kept the interface clean and easy to navigate, while also thinking through intricacies of a space booking model that really help to set you up for success.

Cons:

Almost nothing - if anything, just small things that are specific to our needs like allowing for our own customer service tools (we use Crisp) instead of routing users to a general "Contact Admin" inbox that we too easily miss messages from. But what's great about Optix is that you can ask them for these features and they genuinely either consider adding them or help you find a way forward that works better for your needs.

Optix Response

last year

Thank you, Michelle, for your kind review! We've so enjoyed working with you and your team and are excited to be your partner along this journey!

Dustin
Manager in US
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

There is NO competition.

5.0 8 months ago

Comments: 'Turn it up to 11'.

Pros:

Its impossible to say what I like most about Optix. If I had to pick one thing: its the manner in which the Optix team approaches problems. They understand what good problem solving looks like and they know good Design by heart. There is no competition out there. If you are unsure who to go with, just try Optix. We have tried every other tool out there.

Cons:

My only gripe ever with Optix is that initially I wanted to see the UI of the product before I committed. They wouldn't allow this which I do understand. At the time I was very frustrated by this. I ultimately took the leap of faith and decided to sign up. SO glad that I did.

Optix Response

7 months ago

Thank you for your review, Dustin! We appreciate your continued partnership and are grateful to work with you and your team.

Jonathan
Practitioner Experience Lead in US
Medical Practice, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Decent for what it's worth

3.0 5 years ago

Pros:

I like the multiple functions. Being able to keep track of plans, schedules, invoices and contact info. Decent for a start-up.

Cons:

It's terrible at displaying schedule information on a calendar. The calendar can function much better than how it is

Shannon
Marketing and Operations Assistant in US
Real Estate, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Optix is the best!

5.0 3 months ago

Pros:

The customer support is unparalleled. There's so many ways to customize the platform & make it work for your business model -- the support team is also always there to suggest best practices/configurations!

Cons:

I wish the app was a little more customizable, but the layout is overall clean & straightforward!

Optix Response

2 months ago

Thank you, Shannon, for your kind words about your experience with Optix so far and for your feedback! We are delighted to hear that you find our support helpful. We also want to express how fortunate we feel to have this partnership and are looking forward to enhancing your experience further down the road. If you have any specific feedback or requests regarding areas you'd like more customization in, please don't hesitate to reach out!

Nia
Operations Manager in US
Music, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Thanks You Optix

5.0 5 months ago

Comments: Overall, I love Optix. I appreciate having a dedicated specialist available to assist with any questions about the software. I am also grateful for the seamless integration of Optics into our daily operations.

Pros:

I appreciate that Optix provides a centralized platform for billing and communication between clients, promoting a seamless experience.

Cons:

I wish there was a way to allow us the option of carrying over hours or tokens for our clients. We wanted to change our business model, but the fact that ours does not allow rollover made it impossible to do so. We are OK with sticking to the current model, but if that feature does become available, it would be cool to see how it impacts our business.

Optix Response

5 months ago

Thank YOU, Nia, for your review! We really appreciate it and are happy to hear we're powering a seamless experience for your clients. We value your partnership and feedback on how we can continue to improve the platform to better align with your business!