Housecall Pro

by Housecall Pro

Who Uses Housecall Pro?

Housecall Pro saves valuable time for all home service professionals across plumbing, electrical, carpet cleaning, HVAC, housekeeping, handyman, window cleaning, locksmith, and many other industries.

What Is Housecall Pro?

Housecall Pro is a top-rated, all-in-one business solution that helps home service professionals work simpler and grow smarter. With easy-to-use digital tools for scheduling and dispatching jobs, managing payments, automating marketing efforts, and more, Housecall Pro helps Pros efficiently manage every aspect of their business all in one place. The Housecall Pro platform is available through a mobile app and web portal for Pros across the United States and Canada.

Housecall Pro Details

Housecall Pro

http://www.housecallpro.com

Founded 2013

Housecall Pro Software - Drag-and-drop scheduling & technician dispatching help keep your business organized.
Housecall Pro Software - Send custom on-my-way notifications to customers and communicate effectively with technicians out in the field.
Housecall Pro Software - Request new customer reviews from completed jobs and manage existing reviews to help grow your business.
Housecall Pro Software - Easily manage your business across multiple devices: Desktop, smart phone, tablets, etc
Housecall Pro Software - An easy-to-use interface and dashboard help you manage all aspects of your business: scheduling, dispatching, estimates, invoices, reviews and more.
Housecall Pro video
Play
Housecall Pro Software - Drag-and-drop scheduling & technician dispatching help keep your business organized. - thumbnail
Housecall Pro Software - Send custom on-my-way notifications to customers and communicate effectively with technicians out in the field. - thumbnail
Housecall Pro Software - Request new customer reviews from completed jobs and manage existing reviews to help grow your business. - thumbnail
Housecall Pro Software - Easily manage your business across multiple devices: Desktop, smart phone, tablets, etc - thumbnail
Housecall Pro Software - An easy-to-use interface and dashboard help you manage all aspects of your business: scheduling, dispatching, estimates, invoices, reviews and more. - thumbnail

Compare Housecall Pro with similar products

Starting price

US$49.00/month
US$29.00/month
US$14.95/month
US$49.00/month

Free Version

Free Version Yes
Free Version No
Free Version No
Free Version Yes

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial No
Free Trial Yes

Housecall Pro deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

Housecall Pro Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Management
  • Event Calendar
  • Event Scheduling
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • SMS Messaging
  • Scheduling
  • Social Media Integration
  • Third Party Integrations
  • Website Integration

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  • Contingency Billing
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  • Customisable Branding
  • Customisable Invoices
  • Customisable Reports
  • Customisable Templates
  • Document Management
  • Document Storage
  • Dunning Management
  • Electronic Payments
  • Email Management
  • Estimating
  • Expense Tracking
  • Financial Management
  • Hourly Billing
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
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  • Commenting/Notes
  • Compliance Tracking
  • Configurable Workflow
  • Customisable Dashboard
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • Monitoring
  • No-Code
  • Progress Tracking
  • Project Time Tracking
  • Project Workflow
  • Projections
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Workflow Configuration
  • Workflow Management

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Housecall Pro Alternatives

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Housecall Pro Reviews

Read all 2,537 reviews

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >10,001
Paul M.
Paul M.
Owner
Electrical/Electronic Manufacturing, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 1/3/2020

"Great Product!"

Comments: CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision. Great Job Guys! Really, I mean it.

Pros: I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.

Cons: The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.

  • Reviewer Source 
  • Reviewed on 1/3/2020
Chad P.
Service Manager
Electrical/Electronic Manufacturing, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/7/2021

"Love this software"

Comments: Love it. Used it before and got my new employer to use it because how great it is.

Pros: Had almost all the features of much more expensive products I have used in the past.

Cons: Wish it showed side by side pricing of discounts to show savings on a line by line basis, rather than just at the bottom.

  • Reviewer Source 
  • Reviewed on 30/7/2021
Esther B.
Owner
Construction, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/6/2019

"Mixed Emotions"

Comments: PRO: Liked the GPS locator for the office and field techs. The app was also very easy for the techs to maneuver. Having a picture of the tech when notifying the customer via text they were on their way was great. Made our customers feel at ease for them to know who would be coming to their door.
CON: Chat takes way too long and not able to speak to someone. We have a lot of commercial accounts that require a purchase order number on the invoice. There is no "box" to add PO, need to put in the notes at bottom of invoice. Should be at the top of the invoice for customers to reference quickly. Job location only has two lines available. Again, a lot of our commercial customers have several job descriptions and need to have the job location name (1st line), street address (2nd line) and city, state and zip (3rd line). They do have the "parent/child" entry but they are separate from each other when searching or invoicing. Can't search for an invoice number quickly. Need to pull up the customer and then find the invoice. Invoice template could not be changed, font too large and spaced out way too far so almost every invoice went into 2 pages. A lot of our commercial customers had complained because they were having to print out multiple pages for an invoice.

Pros: We loved the GPS that showed the property location and street view. This helped our techs locate the property without questioning. Also when entering the job, it prevented the office from a typo when entering the property street address.

Cons: At first sign up we were given our "own" personal trainer. However, she was on a time limit and did not help with our concerns. Would cut me off and say she had to take other calls, would need to set up another appointment... a few days later. Got my 30 minutes again, then she said set up 5 jobs and see how they go. The problem is that our business did not stop, it had to keep running and we didn't know how to set up our system. By the time it was set up we had a huge backlog of entering, late invoices, etc. After our 2 or 3 visits with our "personal trainers", they converted us to customer service online chat only. It took a long time to get someone to respond, most times would lead into another question, wait again, and so on. Wasted so much time in the office! At the beginning of set up, it took days and hours to get results, very, very frustrating. Kept asking if we could just speak to someone and they said they were set up for online chat and could make an appointment if the concern was something a chat could not resolve. I would need help at that moment, would not want to wait several days to speak to someone. ( After a few weeks we ended up going to Service Fusion which gave us 60 full days with our personal trainer. Would spend up to an hour on the phone guiding us through the set up. And if our rep was not available, you could speak to anyone on the customer service team. Absolutely wonderful!)

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/6/2019
Ernesto J.
Owner/Operator
Facilities Services, Self Employed
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/6/2021

"Housecall Pro Worked For RinseWell Carpet Cleaning!"

Comments: It’s allowed me to Grow my service business from our starting point Zero up to 10k monthly!

Pros: The Help Section articles and the ability to see clients homes sq ft before arriving. The best part is the customer notifications and payment portals

Cons: Online Booking Needs Minor Improvements

  • Reviewer Source 
  • Reviewed on 20/6/2021
Whitney P.
Office Manager
Consumer Services, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 6/5/2021

"Excellent Service Industry Software"

Comments: More than positive! It has streamlined our business and provided a better experience for our customers.

Pros: The ease of use of this software is by far some of the best and I demoed several before deciding on Housecall Pro. This is our first go at a digital software and they have been excellent to work with in getting us a set up specific to our needs as a company. We like that it encompasses a review component as well as real time data for our office staff to see where our technicians are at on their schedule. The online community Facebook page has been a tremendous help in hearing how other companies are working through issues as business information in general.

Cons: There have been times where chatting into the blue bubble yields less than timely feedback for important things we need to get sorted out in the office. The Facebook group is helpful in me searching to find a work around or solution while I wait to hear back from the blue bubble. I understand why there is no direct phone contact for immediate issues, but it would be nice in dire times to be able to immediately get a person on the phone.

  • Reviewer Source 
  • Reviewed on 6/5/2021