Who Uses This Software?

Housecall Pro serves all service business professionals in all major industry categories such as plumbing, electrical, carpet cleaning, HVAC, housekeeping, handyman, window cleaning, locksmith, etc.

Average Ratings

8 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price US$39.00/month
  • Pricing Details 1 User - $39/mo 6 Users - $109/mo 10 Users - $199/mo
  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Housecall Pro
  • http://www.housecallpro.com
  • Founded 2013

About Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate their business processes and workflows. The #1-rated app is an all-in-one business management solution that allows service professionals to run and grow their entire business directly from their smartphone. The platform includes a wide array of features such as job scheduling, dispatch, automatic invoicing, customer text notifications, payment processing, marketing, online booking, and much more!

Housecall Pro Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Billing & Invoicing
  • Customer Management
  • Dispatch Management
  • Equipment Tracking
  • Mobile Access
  • Online Booking
  • Scheduling
  • Work Order Management
  • Billing & Invoicing
  • Commercial / Industrial
  • Contract Management
  • Customer Database
  • Mobile Access
  • Quotes / Estimates
  • Scheduling
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • Dispatch Management
  • Equipment Tracking
  • Inventory Management
  • Job Costing
  • Scheduling
  • Warranty Tracking
  • Billing & Invoicing
  • Customer Database
  • Dispatch
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Payments
  • Payment Processing
  • Quotes / Estimates
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • Dispatch Management
  • Employee Management
  • Equipment Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling & Appointments
  • Billing & Invoicing
  • Claims Management
  • Customer Management
  • Dispatch Management
  • Employee Management
  • Fleet Management
  • International Moves
  • Interstate Moves
  • Job Management
  • LTL / Shared Truckload
  • Lead Management
  • Local Moves
  • Military / GSA Moves
  • Quotes / Estimates
  • Storage Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Service History
  • Dispatch Management
  • Fleet Management
  • Inventory Control
  • Mobile Access
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Property Layouts
  • Quotes / Estimates
  • Scheduling
  • Change Orders
  • Commercial / Industrial
  • Cost Database
  • Data Import / Export
  • Fitting Management
  • For General Contractor
  • Overhead Costs Estimating
  • Prebuilt Assembly
  • Quotes / Proposals
  • Takeoff
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Automated Quoting
  • Catalogue Management
  • Client Portal
  • Contact Management
  • Customisable Branding
  • Discount Management
  • Pricing Management
  • Product Configurator
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Billing & Invoicing
  • Call Centre Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

Housecall Pro Most Helpful Reviews

A cool cloud-based tool to manage your field staffs and boost productivity.

Reviewed on 6/8/2018
John T.
Project Manager
Pharmaceuticals, 10,001+ Employees
Used the Software for: 2+ years
Reviewer Source 
Source: GetApp
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: It’s basically a cloud-based field service management system that assists managers to schedule their tasks, send auto-reminders to their staffs regarding the pending and upcoming work with the task checklists. It also provides you real-time updates about their location. You can control all your employees from your mobile or from a remote location. The application has a Customer database, and you can confirm if a delivery is successfully done, or if transactions are done by field staffs by enabling response from respective clients. It has even helped us with the process of technician dispatch and online payment processing.

Cons: Provides only limited customization. You can only check out the completed tasks, it is difficult to track the progress of tasks. During the time of invoicing, the credit card option could only be turned off by using desktop version and not by the mobile version, and this mobile application lacks in functionalities when being compared to the desktop version. The reporting features aren't up to the mark. In the case of single estimates, we have experienced a few glitches that have created duplication of invoices.

Marginally useful for scheduling

Reviewed on 5/9/2019
Paul D.
Operations Manager
Construction, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Extremely disappointing. Huge mistake for us.

Pros: HCP is marginally useful for scheduling.

Cons: 1) No way to document when a client accepts your proposal, which means No CONTRACT. Even if your customer accepts your estimate, you have no documentation of such. This, of course, means that you do not have a contract with the customer, and you have no hope of being paid for the work you did. Kind of a huge problem.
2) Inability to control alerts and messages to customers. It's either ON or OFF -Customers receive annoying alerts every single day you're on the job -at least a half-hour before you begin work...so like 6:30 every morning...Or, no alerts at all. That's your only choice
3) Every interaction with Customer Support ends with "No you're not able to do that, but we'll forward this to our engineering team." Every single interaction. All of them end like this. Nothing is ever resolved -at least in our experience.
4) The product development team keeps churning out more and more features to charge for -when the infrastructure of what they've already built is woefully lacking in usability.
5) When a job takes more than one day to complete, there's an option to add what they call a Segment. You can add as many segments as you like for multiple-day jobs, but each successive segment is blank. So if you want your crews to know what their scope of work is -or if you want them to have access to the attachments you added -you have to re-attach and resubmit your scope of work for every single segment you add.
6) I could go on and on -but I think my time would be better spent

Love IT

Reviewed on 3/10/2019
Lacy H.
Office Manger
Retail, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: IT's been great the staff is very help the training is great and everyone is helpful and friends

Pros: ITs cloud based i can logo in no matter where im at to update info the techs schedule calls ans send out and build invoices

Cons: The only I do not like is i have to remove priced before sending out an estimate when i would to have button to give a grand total vs a break down

I have never missed or been late to an appointment ever since I began using HouseCall Pro.

Reviewed on 8/2/2018
Conrad K.
Sales Representative
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: If you never want to miss an appointment again download Housecall Pro today.

Pros: This software is so simple to use and so meaningful to my business practices. I used to schedule appointments straight through Outlook which was good but Housecall Pro is on another level of good. I can schedule my appointments easily.

Cons: I would be ashamed to say anything bad about this software. However, a voice command feature similar to Alexa would be a dream come true.

A must have for scheduling and invoicing

Reviewed on 26/9/2019
Michelle H.
Owner
Consumer Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It's very easy to import all of your existing customer data.

Pros: I love the HouseCall Pro app. It is very user friendly. It's very easy to train new employees how to use it.

Cons: There is nothing that I don't like about HouseCall Pro.

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