PracticePanther Legal Software

PracticePanther Legal Software

What Is PracticePanther Legal Software?

PracticePanther is the top rated law practice management software on Capterra! See why tens of thousands of law firms in over 170 countries use PracticePanther to automate their workflows and get more done in less time. Never miss deadlines, get paid faster, seamlessly track billable time & expenses. Work from anywhere, on any device, with our mobile app. It's easy, user-friendly and intuitive. Spend less time managing your firm and more time making money. Try it free, no credit card needed.

Who Uses PracticePanther Legal Software?

Tens of thousands of solo practitioners, small, medium, and enterprise-sized firms worldwide who don't want to sit through hours of training webinars. Simple software for the modern lawyer.

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Reviews of PracticePanther Legal Software

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.6
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Scott M.
Scott M.
Lawyer in US
Verified LinkedIn User
Law Practice, Self Employed
Used the Software for: 2+ years
Reviewer Source

Amazing program!

5.0 4 years ago

Comments: I bought this program when I first opened my practice about 2.5 years ago. I knew going into my own firm that I wanted a comprehensive client management tool. After spending hours online reviewing various programs, I decided to give the 30-day free trial a shot. I think I purchased the monthly subscription immediately after starting to use the program. Since that time, I have built on my knowledge, incorporating the MailChimp and QBO features first, then started learning how to streamline my document preparation through the template feature. What would have previously taken me multiple hours a week to manage, now takes minutes.

Pros:

PracticePanther is intuitive and very user friendly. It has a ton of features that expedite minuscule tasks and free up admin time. It syncs with all my favorite resources, like QBO, MailChimp, and Box, making communication with clients a lot easier and keeps routine mailings operational. If you use a lot of form templates, the template builder is a major time saver and cuts down on user error and oversights. I use this program every day in my law office and am very grateful for how easy it is. Even better, the customer support team is phenomenal. I rarely have any issues with the program (it is easy to use), but when I run into something I need help with, a quick message to the PP team is responded to within minutes and the problem is solved or at a minimum I am given an update and expected time of completion. I couldn't recommend this program more to a solo or small legal practice.

Cons:

Nothing, the team is constantly updating its software and programs that it connects to. They provide online videos to help and I frequently learn of new ways to use the program from regular updates by the team.

PracticePanther Legal Software Response

4 years ago

Thank you so much Scott for the extra kind feedback!

James
Principal in US
Law Practice, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

Great practice management software. The only short-fall is that it doesn't allow auto future billing

5.0 last year

Comments: PracticePanther is a great platform and you should definitely give it a good try during a free trial period.
It also has Rules of Court deadline figuring if you're a Civil firm.
PP has great integration with QuickBooks on-line.
You can print checks directly from PP, or QB online to pay other legal vendors (Chiros, etc.)

Pros:

Price - either $59/mo or $49/mo if paid the year in full. Fee to bill clients on-line: $.20 per transaction plus 1.95% Workflow customizable - Yes, you can customize the workflow on different case-types. Activity Log - easy access history. Create Contact on the fly as creating matter - easy to create a Contact during the process of creating a matter. Intake form for new clients - Yes, can put a link on your website so new clients can fill-out a new client form, and that info will auto fill into the client's PP account. Time tracking timers - you can have multiple different timers open and running at the same time and assign them. Mobile App - there is no mobile App, but the site is mobile optimized. E-file integration - there is No e-file integration. Color assignments - there are up to 6 colors that you can assign to parties & roles. Task customizable - Yes, you can customize task flows. Easy to create and merge documents - Yes, it's very easy to create and merge documents with the program. PDF-auto convert - No, it cannot auto PDF convert a document. Create documents that can merged - Yes. This program makes it easy to create documents that can be merged. Support - Yes, support seems to be free. Notify client when upload a document - Yes, you can notify a client a document gets uploaded that you want them to review or be aware of. Email syncing - very good syncing with Gmail and Outlook. Emails linked to a matter - Yes. Easy to link emails to a matter. Client Portal - Yes.

Cons:

The only thing that kept me from staying with PracticePanther, is that MyCase allows you to be able to set future billing to go out to a client(s) and forget it. PracticePanther has a bit of a 'workaround' if you get the client's Visa/Debit card on file, but many times clients are uneasy giving you their card number. With Criminal Defense clients that need to make monthly (or future) payments on a retainer amount, MyCase allows you to set-up future dates where a client will be emailed a bill, which they can tap on a button and pay on-line. This is the main thing that made me go with MyCase. But if not for that, I would have stayed with either PracticePanther or Smokeball. Smokeball had/has the slickest software for being able to send emails from (either) Outlook or Gmail, and a small window at the bottom allows you to connect that email to a matter. Smokeball's software also made/makes it very easy to sync a Word document with a Client/Matter.

Hossam
Hossam
Commercial lawyer in Egypt
Verified LinkedIn User
Legal Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

It has really changed the way we interact with our customers

5.0 last month New

Comments: My overall experience is amazing. I love this software and it makes my life so much easier. I would recommend him to anyone who owns a law firm.

Pros:

Look and experience became one in every of our figuring out elements to align with PracticePanther. It's exceedingly smooth to use, and maximum of your facts is to be had on every occasion you want it. In immigration law, there are a variety of very vital dates and data to hold music of, so being capable of create all of the custom fields we wanted became a large win. I additionally love how smooth it's miles to hold music of our bills. We can mechanically music who made the payment, after which comply with up with every person we nonetheless want to get hold of from. Giving our clients greater transparency actually indicates that we will use generation to enhance our services.

Cons:

There are very few things I don't like about this software. One of the most important things when you want to switch editions is that you have to go back to the customer profile and then back to the editions before switching to a new one. It's very time consuming because you have to wait for it to load.

Maggie
Office Manager in US
Law Practice, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

It has been a year of disappointment

3.0 3 years ago

Comments: I am opening a new nation wide firm with a law school classmate and we are using another plat form because of the terrible experience we have had. The only reason we are still currently with PP is because of the expense and work involved in switching to a different platform. I have been completely unhappy with PP since we made the transition and I remain so.

Pros:

We like the client portal where we can send clients messages and documents. The software is not easy to use. The reports are not user friendly, they do not meet our needs. It is difficult to maneuver.

Cons:

I have to keep a separate data base for my clients because there is no way to print an envelope from PP. Our software automatically renewed annually and we had a staff member who left our company shortly thereafter. We decided not to replace the position. I contacted PP almost immediately thereafter and have been trying to get a refund of that user's account fees and after a month, they finally got back to me and they will not refund the annual subscription fee. So, if you are on an annual plan, you cannot reduce the number of user accounts you have. The three way trust account reconciliation is not a true reconciliation that complies with the Rules of Professional Responsibility, so we have to still reconcile using other software. The email sync only works with limited versions of Outlook. When we signed up, we were assured their customer service was top notch and the longer I am with them, the longer it takes to get answers. Many times, they will close my help tickets without answering the questions. If you leave a bad review for their company they will call and address the review immediately, but they will not address the underlying issue that resulted in the bad review. Despite me raising my concerns over the software, no changes have been made.

Robin
Attorney in US
Law Practice, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Love it

5.0 3 months ago

Comments: I used to spend HOURS every month doing my billing, and invoicing. I absolutely hated billing. Now it takes me a few minutes and a few clicks of a button and its finished, and the invoices are on their way to my clients, with an easy way to pay online.

Pros:

I really love every aspect of this operating software. It saves me time, and frustration. It is also accessible from anywhere, and extremely easy to use.

Cons:

There is nothing that I do not like. When I find something that can be "improved" such as adding sound to reminders... they added it into the software.