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IdeaScale
IdeaScale Overview:
What Is IdeaScale?
IdeaScale is an award-winning idea management software solution that helps businesses, governments, and social change-makers empower their workforce.
With IdeaScale, these diverse entities can capture the ideas of their employees and streamline their development in order to maximize the impact of each idea.
Who Uses IdeaScale?
As the first FedRAMP-certified idea management solution, we prioritize the highest standards of data protection and regulatory compliance.
Where can IdeaScale be deployed?
Cloud-based
On-premise
View 6 more
Overall rating
See all reviews
Based on 28 reviews
Reviews sentiment
Positive
93%
Neutral
7%
Negative
0%
Starting Price
US$4,999.00
Per User, Per Month
Free trial
About the vendor
- IdeaScale
- Located in San Francisco, US
- Founded in 2009
IdeaScale support
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
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Australia, Belgium, Brazil, Canada, China
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Australia
- Belgium
- Brazil
- Canada
- China
- Denmark
- France
- Germany
- India
- Italy
- Japan
- Mexico
- Netherlands
- Norway
- Portugal
- Sweden
- Switzerland
- United Kingdom
- United States
Languages
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Arabic, Chinese, Czech, Danish, Dutch
Languages
Languages that the product is available in.
- Arabic
- Chinese
- Czech
- Danish
- Dutch
- English
- Finnish
- French
- German
- Hebrew
- Hungarian
- Indonesian
- Irish
- Italian
- Japanese
- Korean
- Norwegian
- Polish
- Portuguese
- Russian
- Spanish
- Swedish
- Thai
- Traditional Chinese
- Turkish
- Ukrainian
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Top rated features
No features have been rated by reviewers for this product.
Top rated features
No features have been rated by reviewers for this product.
Top rated features
No features have been rated by reviewers for this product.
Top rated features
Brainstorming
Mobile Access
Top rated features
Employee Onboarding
Financial Management
Top rated features
Real-Time Notifications
Support Ticket Management
Top rated features
Multiple Projects
Resource Management
Top rated features
Secure Data Storage
Task Management
Top rated features
Inventory Management
Support Ticket Management
Capterra verified reviews for IdeaScale
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Overall rating
Based on 28 reviews
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Natalie Rae
Innovation Officer in South Africa
Verified LinkedIn User
Government Administration, 10,000+ Employees
Used the Software for: 1+ year
"A platform that can connect the entire organisation"
13 August 2021
Its been more than a year and it has really helped all staff feel that they have a voice.
Pros:
It is collaborative and staff from across the organisation can interact wit each other and their ideas.
Cons:
The registration process could be more seemless.
Reviewer Source
Show more details
Verified Reviewer
Verified LinkedIn User
Computer & Network Security, 201–500 Employees
Used the Software for: 1+ year
Source: GetApp
"Effective, Easy, Reliable"
9 December 2015
IdeaScale worked for us "out of the box'. We launched it and were up and running almost immediately. With zero prior experience, I was able to customize the interface to meet some very specific needs. When I had a question, one-on-one technical support was available on a moment's notice. Our account rep is equally helpful. He stays in touch enough to maintain a great relationship, but has never become a pest like some vendors.
Pros:
Easy to set up and launch. Very intuitive user interface both from an administrator's perspective and for the people in the field who log on simply to vote on ideas. Technical support is knowledgeable and always available. The system is reliable, too - zero down time the entire time we've used it (2 years+). Good value for the money. We have the least expensive option and it does everything we need.
Cons:
Nothing major - Some of the customization processes seemed a little 'clunky' at first but once you get in sync with their way of doing things it isn't a problem. As stated above, I believe this is a good value for the money, but if you want to go beyond the basic features there is a pretty steep jump in price. Might be nice to have a 'mid-range' option as well.
Reviewer Source
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James
IT Specialist
Verified LinkedIn User
Government Administration, 10,000+ Employees
Used the Software for: 1+ year
Source: GetApp
"Cool Product for Ideation"
17 December 2015
Working for the Social Security Administration we use IdeaScale to engage discussion with advocacy groups in the vast Disability area. Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation. Now, after the initial angst and the anonymity feature, we run 3 to 4 concurrent campaigns a month. This product is awesome
Pros:
Export to Microsoft Excel Feature
Privacy settings
Assign Moderator Settings
Easy to code
Reviewer Source
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Verified Reviewer
Verified LinkedIn User
Libraries, 201–500 Employees
Used the Software for: 1+ year
Source: GetApp
"Great for crowd-sourcing input on big projects"
10 December 2015
Our library system has used IdeaScale to source feedback from both staff and the public on renovation projects, and it's proved to be a useful and easy-to-manage system for gathering and organizing that input.
Pros:
Very easy and intuitive to use, even for non-tech-savvy users, and allows for input to be built through conversations rather than just filling in forms. Wonderful, attentive support from IdeaScale staff. Helpful, easy-to-use metrics and a very cool, customizable infographic generator.
Cons:
The number of options for community moderation can be a bit overwhelming, and the function of each isn't always clear. Attached images show up very small, and attached links or documents could be placed or shown more prominently.
Reviewer Source
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Verified Reviewer
Verified LinkedIn User
Government Administration, 10,000+ Employees
Used the Software for: 1+ year
Source: GetApp
"Great App, Great Service"
21 December 2015
Within our center, we use IdeaScale as a way to engage staff in brainstorming like discussions that they otherwise would not be able to participate in. Topics range from internal office improvements to new policy implementation and the tool has been incredibly valuable for both senior leadership and the rest of the staff! Service with the IdeaScale time has always been top notch from getting quick responses to technical questions, discussions on campaign strategy, all the way to full program discussion within the office, IdeaScale has been great to work with every step of the way.
Reviewer Source
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