What Is JIRA Service Management?
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
Who Uses JIRA Service Management?
High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.
Where can JIRA Service Management be deployed?
About the vendor
- Atlassian
- Located in San Francisco, US
- Founded in 2013
JIRA Service Management support
- Phone Support
- Chat
JIRA Service Management pricing
Starting Price:
- Yes, has free trial
- Yes, has free version
JIRA Service Management has a free version and offers a free trial. JIRA Service Management paid version starts at US$60.00/month.
Pricing plans get a free trialAbout the vendor
- Atlassian
- Located in San Francisco, US
- Founded in 2013
JIRA Service Management support
- Phone Support
- Chat
JIRA Service Management videos and images
Features of JIRA Service Management
JIRA Service Management Alternatives
Reviews of JIRA Service Management
Shayla
Probably the top program for managing projects
Comments: Jira is a sophisticated and flexible project management solution with a wide range of applications. Jira's strengths lie in the depth of its task management features, the breadth of its integrations, and the depth of its reporting and analytics tools, all of which contribute to the program's capacity to help you better understand your projects and teams.
Pros:
To accommodate the fact that various people have different ways of doing things, this user interface may be easily altered to fit individual needs. Jira makes it simple and quick to design and implement unique workflows and rules. One way to break down large projects into manageable chunks is to keep everyone in the loop on how things are shaping up.
Cons:
Jira's flexibility allows for personalization, but more in-depth modifications may call for specialized skillsets.Performance difficulties: Some users may have performance issues, especially when working with larger projects or those that include complicated procedures.
Verified Reviewer
JIRA Service Management integrates very well with JIRA software, making bug quashing a breeze
Pros:
The native integration with JIRA software management and business management project boards make ticket triaging and documentation straightforward and low effort. Aside from the initial setup and instrumentation of the integration points and framework (configurable for different org sizes), using JIRA Service Management enables speedy triaging and processing of requests across IT, software, product and business, and service teams.
Cons:
There are idiosyncrasies to the JIRA UI (which is shared and consistent with JIRA software, business project management, and Confluence) that can be confusing at times with subtle UI elements that are not always straightforward to the end user. At times, it can be confusing switching between the different JIRA apps that your org uses.
Alan
A lifesaver for Project Managers
Pros:
The customizations and visibility of project status it provides to everybody.
Cons:
Integration with other software could have been better-GIT.
Annie
Comprehensive and Streamlined Service Management with JIRA
Comments: JIRA Service Management is a comprehensive and streamlined service management solution that can help teams quickly organize, track, and manage projects. The platform is highly customizable and allows users to tailor their workflow to fit their unique needs. The learning curve can be steep and the pricing structure can be expensive for some, but for teams looking for a powerful and efficient service management solution, JIRA Service Management is an ideal choice.
Pros:
JIRA Service Management is an incredibly powerful and efficient service management solution that helps teams quickly organize, track, and manage projects. The platform is highly customizable and allows users to tailor their workflow to fit their unique needs. The interface is intuitive and straightforward, making it easy to navigate and use.
Cons:
The pricing structure of JIRA Service Management can be an issue as it can be relatively expensive for some organizations. Additionally, the learning curve for setting up and using the platform can be quite steep, and it can be difficult to manage large projects with many moving parts.
Nikhil
Project management tool at it's best.
Comments: Overall my experience with Jira is awesome as I got used to the system itself.
Pros:
The sheer range of features Jira offers.
Cons:
At first it is a bit overwhelming but slowly you get use to it.
Alternatives Considered: Trello
Reasons for Switching to JIRA Service Management: Overall service offering of Jira is very good.
