--- description: Learn more about JIRA Service Management price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.ie/software/138769/jira-service-management Page: 1 / 32\ Next: [Next page](https://www.capterra.ie/software/138769/jira-service-management?page=2) > ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration. > > Verdict: Rated **4.5/5** by 770 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JIRA Service Management? Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 770 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany and 33 more ## Features - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - CRM - Capacity Management - Change Management - Collaboration Tools - Configuration Management - Content Management - Customer Support - Feedback Management - Full Text Search - IT Asset Management - IT Reporting - Incident Management - Inventory Management - Issue Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Mobile Access - Multi-Channel Communication - Multi-Language - On Call Scheduling - Patch Management - Performance Metrics - Project Management - Project Tracking - Real-Time Analytics - Real-Time Chat - Real-Time Monitoring - Release Management - Remote Monitoring & Management - Reporting & Statistics - Risk Assessment - Screen Sharing - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Task Management - Team Collaboration - Ticket Management - Workflow Management ... and 32 more features ## Integrations (98 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Incident Management Software](https://www.capterra.ie/directory/31332/incident-management/software) ## Related Categories - [IT Service Software](https://www.capterra.ie/directory/30672/it-service/software) - [IT Management Software](https://www.capterra.ie/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.ie/directory/30077/it-asset-management/software) - [Issue Tracking Software](https://www.capterra.ie/directory/30675/issue-tracking/software) ## Alternatives 1. [Action1](https://www.capterra.ie/software/180609/action1-rmm) — 4.9/5 (237 reviews) 2. [Freshservice](https://www.capterra.ie/software/132997/freshservice) — 4.5/5 (716 reviews) 3. [PDQ Deploy & Inventory](https://www.capterra.ie/software/174535/pdq-deploy) — 4.8/5 (341 reviews) 4. [Milvus](https://www.capterra.ie/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Wrike](https://www.capterra.ie/software/76113/wrike) — 4.4/5 (2991 reviews) ## Reviews ### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5 > **Verified Reviewer** | *1 May 2026* | Computer Software | Recommendation rating: 3.0/10 > > **Pros**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users. > > **Cons**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins. ----- ### "Core project management product" — 5.0/5 > **Mario** | *20 November 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Such an amazing tool for managing. It is the core of most businesses, but it has so many features that make it so powerful\! > > **Cons**: Not really a con, but as it has many features it can get a bit complex with how the logic works, but it is quickly to learn. > > Great, very easy to use and intuitive with a lot of different features for different projects so a very positive experience. ----- ### "A Great Tool in the Atlassian Universe" — 4.0/5 > **Eric** | *27 January 2026* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform. > > **Cons**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management. I didn't realize what was happening until I received the invoice for additional users. > > JIRA Service Management is a pretty simple tool to configure and use. It is user friendly and its integration with Confluence make it a powerful tool. Being able to tie KBs to the customer interface is extremely helpful. ----- ### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5 > **Benjamin** | *1 May 2026* | Telecommunications | Recommendation rating: 6.0/10 > > **Pros**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations. > > **Cons**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features. > > Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities. ----- ### "Powerful but Complex: My Experience with Jira Service Management" — 5.0/5 > **Arti** | *27 April 2026* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: Jira Service Management is great for organizing and tracking requests. The customizable workflows make it easy to adapt to different teams. I love how it integrates with other tools like Slack and Confluence. It’s easy to prioritize tasks and monitor SLAs. Plus, the reporting features give clear insights into performance, helping improve team efficiency. Overall, it’s a solid tool for managing service requests and issues. > > **Cons**: Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users. The interface feels cluttered at times, and customization options can be complex. It’s not always intuitive, so setting up workflows or automations takes time. Also, the pricing can get expensive as your team grows, and the mobile app doesn’t always work as smoothly as the desktop version. > > Overall, Jira Service Management is a powerful tool for managing service requests and workflows, but it takes some time to master. Once you get the hang of it, it's efficient and flexible. I appreciate the integrations with other tools and the strong reporting features. However, the initial setup can be tricky, and it’s a bit overwhelming with all the customization options. It’s a solid choice, but not the most user-friendly for beginners. ----- Page: 1 / 32\ Next: [Next page](https://www.capterra.ie/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data