--- description: Learn more about JIRA Service Management price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.ie/software/138769/jira-service-management Page: 1 / 32\ Next: [Next page](https://www.capterra.ie/software/138769/jira-service-management?page=2) > ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration. > > Verdict: Rated **4.5/5** by 775 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JIRA Service Management? Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 775 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany and 33 more ## Features - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - CRM - Capacity Management - Change Management - Collaboration Tools - Communications Management - Configuration Management - Content Management - Customer Support - Dashboard - Feedback Management - Full Text Search - IT Asset Management - IT Reporting - Incident Management - Inventory Management - Issue Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Mobile Access - Multi-Channel Communication - Multi-Language - Patch Management - Performance Metrics - Project Management - Project Tracking - Real-Time Chat - Real-Time Monitoring - Release Management - Remote Monitoring & Management - Reporting & Statistics - Screen Sharing - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Task Management - Team Collaboration - Text Editing - Ticket Management - Workflow Management ... and 32 more features ## Integrations (93 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 78 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IT Service Software](https://www.capterra.ie/directory/30672/it-service/software) ## Related Categories - [IT Service Software](https://www.capterra.ie/directory/30672/it-service/software) - [IT Management Software](https://www.capterra.ie/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.ie/directory/30077/it-asset-management/software) - [Issue Tracking Software](https://www.capterra.ie/directory/30675/issue-tracking/software) ## Alternatives 1. [Freshservice](https://www.capterra.ie/software/132997/freshservice) — 4.6/5 (792 reviews) 2. [Action1](https://www.capterra.ie/software/180609/action1-rmm) — 4.9/5 (238 reviews) 3. [PDQ Deploy & Inventory](https://www.capterra.ie/software/174535/pdq-deploy) — 4.8/5 (341 reviews) 4. [Milvus](https://www.capterra.ie/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Wrike](https://www.capterra.ie/software/76113/wrike) — 4.4/5 (3038 reviews) ## Reviews ### "Core project management product" — 5.0/5 > **Mario** | *20 November 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Such an amazing tool for managing. It is the core of most businesses, but it has so many features that make it so powerful\! > > **Cons**: Not really a con, but as it has many features it can get a bit complex with how the logic works, but it is quickly to learn. > > Great, very easy to use and intuitive with a lot of different features for different projects so a very positive experience. ----- ### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5 > **Verified Reviewer** | *1 May 2026* | Computer Software | Recommendation rating: 3.0/10 > > **Pros**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users. > > **Cons**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins. ----- ### "Perfect Customer service management tool for ecommerce" — 4.0/5 > **Shivam** | *9 August 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Customer requets sorting and filtering is one of the best feature i have used in helpdesk platforms, before this everything was mixed, now i can prioritize sales requests from our clients. > > **Cons**: The self service article's recommendation system is not that great right now, it have room for improvments. > > Jira has been great part for us till now, using it. for customer service for our ecommerce stores and we feel like a proper Customer service manager tool is working for us, we just have to answer to queries, JIRA does everything else. ----- ### "A Great Tool in the Atlassian Universe" — 4.0/5 > **Eric** | *27 January 2026* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform. > > **Cons**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management. I didn't realize what was happening until I received the invoice for additional users. > > JIRA Service Management is a pretty simple tool to configure and use. It is user friendly and its integration with Confluence make it a powerful tool. Being able to tie KBs to the customer interface is extremely helpful. ----- ### "JiRA Works as It Should" — 3.0/5 > **Michael** | *17 August 2026* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: I like the ticketing systems process. We can submit a ticket and assign it to a department or individual. Ease of work. > > **Cons**: The overhead of this tool requires coding and programming skills which would extend departmental resources. > > My overall evaluation of this tool is favorable. The tool works as it should in an environment that doesn't use integration with other applications. ----- Page: 1 / 32\ Next: [Next page](https://www.capterra.ie/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data