--- description: Learn more about JIRA Service Management price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.ie/software/138769/jira-service-management Page: 1 / 32\ Next: [Next page](https://www.capterra.ie/software/138769/jira-service-management?page=2) > ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration. > > Verdict: Rated **4.5/5** by 756 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JIRA Service Management? Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 756 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany and 33 more ## Features - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Automated Routing - Capacity Management - Change Management - Collaboration Tools - Configuration Management - Customer Support - Feedback Management - Full Text Search - IT Asset Management - IT Reporting - Incident Management - Inventory Management - Issue Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Mobile Access - Multi-Channel Communication - Multi-Language - Patch Management - Project Management - Project Tracking - Queue Management - Real-Time Analytics - Real-Time Chat - Real-Time Monitoring - Release Management - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Screen Sharing - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Surveys & Feedback - Task Management - Team Collaboration - Text Editing - Ticket Management - Workflow Management ... and 29 more features ## Integrations (101 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 86 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IT Service Software](https://www.capterra.ie/directory/30672/it-service/software) ## Related Categories - [IT Service Software](https://www.capterra.ie/directory/30672/it-service/software) - [IT Management Software](https://www.capterra.ie/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.ie/directory/30077/it-asset-management/software) - [Issue Tracking Software](https://www.capterra.ie/directory/30675/issue-tracking/software) ## Alternatives 1. [Action1](https://www.capterra.ie/software/180609/action1-rmm) — 4.9/5 (237 reviews) 2. [PDQ Deploy & Inventory](https://www.capterra.ie/software/174535/pdq-deploy) — 4.8/5 (340 reviews) 3. [Wrike](https://www.capterra.ie/software/76113/wrike) — 4.4/5 (2878 reviews) 4. [Milvus](https://www.capterra.ie/software/202528/milvus) — 4.8/5 (292 reviews) 5. [Pulseway](https://www.capterra.ie/software/141792/pulseway) — 4.7/5 (310 reviews) ## Reviews ### "Core project management product" — 5.0/5 > **Mario** | *20 November 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Such an amazing tool for managing. It is the core of most businesses, but it has so many features that make it so powerful\! > > **Cons**: Not really a con, but as it has many features it can get a bit complex with how the logic works, but it is quickly to learn. > > Great, very easy to use and intuitive with a lot of different features for different projects so a very positive experience. ----- ### "A Great Tool in the Atlassian Universe" — 4.0/5 > **Eric** | *27 January 2026* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform. > > **Cons**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management. I didn't realize what was happening until I received the invoice for additional users. > > JIRA Service Management is a pretty simple tool to configure and use. It is user friendly and its integration with Confluence make it a powerful tool. Being able to tie KBs to the customer interface is extremely helpful. ----- ### "JIRA good Start and a simple but effective Service Management Tool" — 4.0/5 > **Richard** | *1 July 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Ease of configuration and customization was relatively easy and and the box experience initially worked well. The team was up and running in a matter of hours, not days. > > **Cons**: Not as easy to get integrating,you have to purchase apps or plugins to gain what should be relatively straightforward connections to 3rd party apps. > > Good to start with, served its purpose and worked as a basic service desk tool. Would have liked more integration and better dashboard reporting. Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting for different tiers of management. ----- ### "Great software for IT/HR" — 3.0/5 > **Mike** | *11 January 2026* | Computer Hardware | Recommendation rating: 7.0/10 > > **Pros**: Very efficient service management panel. You can easily create and assign IT service request. Largely bug free and has all the features. This is basically a scaled down version of service now. Great customer support from atlassian and great integration with the regular jira feature. > > **Cons**: Sometimes moving item and assigning it to different sprint from a service request is not the most convenient. > > Overall, this is a fantastic software with many usecases. I really see that this can be super helpful for IT administration or even HR/Benefits cases. ----- ### "Highly customisable solution supporting omnichannel environments" — 5.0/5 > **Raul** | *2 November 2025* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software. > > **Cons**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work. > > I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use. ----- Page: 1 / 32\ Next: [Next page](https://www.capterra.ie/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data