Zingtree
What Is Zingtree?
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because its a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
Who Uses Zingtree?
Zingtree allows contact centers, healthcare providers and insurance companies build no-code, interactive decision trees that help create agent scripts, guide customers, and manage internal processes.
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Reviews of Zingtree
Yogesh
Love it! Use to create comprehensive trees to assist support teams
Comments:
Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.
Pros:
ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.
Cons:
cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.
Verified Reviewer
Quick, efficient, great training tool. Downside is it can be sometime glitch y.
Comments: Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.
Pros:
Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.
Cons:
It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.
Fran
Very easy to set up and edit
Pros:
I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).
Cons:
Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved. More templates would be a nice addition
Zingtree Response
5 years ago
Hi Fran - Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven. Please reach out to me at [email protected] if you'd like to share your ideas. Thanks, Bill Dettering Zingtree https://zingtree.com
Brooke
Zingtree was just what we needed for our call center to troubleshoot!
Comments: Easy to use, easily customizable, great for new hires and scripting alike!
Pros:
Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.
Cons:
Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!
Verified Reviewer
It is pretty easy to use and customize.
Pros:
Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.
Cons:
As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.
