15 years helping Irish businesses
choose better software

What Is Zingtree?

Zingtree makes it easy to create, customize, deploy, and analyze interactive decision tree FAQs, knowledge bases, and online troubleshooters. With Zingtree, it's incredibly easy to help customers self-solve problems and better navigate knowledge base information. Customers are gently guided to answers, and if a problem can't be solved your support techs get background information on the customer's problem. Easily integrated with email, chat, CRM or Help Desk systems, saves time and money.

Who Uses Zingtree?

Zingtree allows contact centers, healthcare providers and insurance companies build no-code, interactive decision trees that help create agent scripts, guide customers, and manage internal processes.

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Reviews of Zingtree

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.5
Features
4.2
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
52%
4
39%
3
7%
2
2%
Yogesh
Yogesh
Sr. Product Engineer in India
Verified LinkedIn User
Hospitality, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Love it! Use to create comprehensive trees to assist support teams

5.0 6 years ago

Comments: Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.

Pros:

ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.

Cons:

cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.

Verified Reviewer
Verified LinkedIn User
Legal Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Quick, efficient, great training tool. Downside is it can be sometime glitch y.

4.0 6 years ago

Comments: Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.

Pros:

Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.

Cons:

It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.

Warren
Digital Marketing Manager in UK
Law Practice, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Abrupt service changes

2.0 2 months ago New

Comments: Very poor. The very limited free offering met our initial needs, and we were likely to upgrade to a paid plan as our needs expanded. Abruptly removing the free offering, and attempting to force us into a paid plan before it was wanted or needed wasted the time we had invested in the product, and left us looking for a competitor that is actually reliable and won't completely change their offering.

Pros:

Enabled us to embed a simple decision tree into our website.

Cons:

Abruptly removed their free service, rending the time we had spent setting up our embedded decision tree a complete waste.

Doug
Director, Data Governance in US
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Positive from every perspective!

5.0 6 years ago

Pros:

Platform is EXTREAMLY simple to design, implement, manage and scale. In the rare case we had a question, the support team responded very quickly to provide assistance. The team is also very eager to help solve new business problems by adding new functionality to the platform. We are designing new trees across our organization to drive processes optimization.

Cons:

Honestly, cannot think of one. Each time I `think that feature would be nice to have, the team points me to the solution.

Brooke
Brooke
Associate Technical User Support Analyst in US
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Zingtree was just what we needed for our call center to troubleshoot!

5.0 6 years ago

Comments: Easy to use, easily customizable, great for new hires and scripting alike!

Pros:

Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.

Cons:

Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!