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What Is Gingr?

Made by pet lovers, for pet lovers. Gingr is the top pet-care software. Features include: Gingr PreCheck, Pet Parent Mobile App + Portal, Multi-Location Functionality, Online Bookings, Automated Reminders, Marketing Campaigns, Pet Report Cards, Staff Scheduling, In-Depth Reporting.

Gingr has the highest security and reliability in pet-care software, with A+ ratings in data security, uptime performance and speed.

Who Uses Gingr?

Made by pet lovers, for pet lovers. Gingr is the top pet-care software. With industry-leading performance and powerful features, Gingr works 24/7 to help pet-care professionals thrive.

Gingr Software - Gingr PreCheck: The first of its kind in pet-care software. Similar to checking in before a flight, our new industry-leading Gingr PreCheck functionality is designed to allow pet parents to complete a detailed check-in form before a
Gingr Software - The pet-parent mobile app is included with all subscriptions. This is the Pet Parent App account view.
Gingr Software - Manage employee tasks and see real-time updates of jobs from the dashboard
Gingr Software - Manage appointments from the built-in calendar with color coding for ease of understanding
Gingr Software - Create profiles for pets, including the most important information for the business

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Reviews of Gingr

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.5
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Scott
Scott
Senior Director of Marketing in US
Verified LinkedIn User
Computer Software, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

"Most Useful Mobile App for Pet Owners"

5.0 10 months ago

Comments: There was a lot of time and effort put in, but the end result was not worth it. The implementation has been time-consuming and has not improved efficiency over the previous program. We spent over six months getting it functioning, and we've already heard that several of the tasks that our prior (free) program handled effortlessly with no effort are impossible with GingR. When I need help, I often get various answers from different members of the staff. If I'd been aware about Pet Exec beforehand, I definitely would have made that choice.

Pros:

A reservation and point-of-sale system, yes, but also so much more. It's a pretty thorough software that helps with organizing, communication, and streamlining. If it hasn't been implemented yet, it will be soon, as new features are being added to the application as quickly as the developers can conceive of them. Even though I had my doubts at first, it turned out that getting help with technical issues was as simple as going online. Their customer support is excellent, and they have implemented the few feature requests I've made. Because of the built-in tipping system, our staff has seen a tenfold increase in their tip income.

Cons:

I'm aware that there's often some sort of drawback to upgrading software. For four days, I thought about what I might say in this review that would be most useful to a new customer thinking about using Gingr. After two months of using Gingr, I still haven't found a single feature that I dislike.

Leanna
General Manager in US
Hospitality, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Long Time User - I Highly Reccomend!!

5.0 2 years ago

Comments: I love Gingr and am currently on a mission to convince my new employer to switch. If you have a dog care facility use them.

Pros:

All inclusive, multi-functional, customize-able, and intuitive. You can become an expert by simply clicking around. The included staff training is very useful and effective. Customization is a 4/5, you can do almost anything you want within the confines of their general set up. The system is reliable and updates in the background with little to no impact on user experience.

Cons:

The client portal isn't the most aesthetically pleasing and can be confusing at times. The customer support hours are stringent, and they lack a phone support option; but after you go live you need to contact support so infrequently it makes little impact. In my 5+ years working with their software I have needed to contact support maybe half a dozen times. My one big issue is the implementation team. At a previous employer, that was in the process of opening a daycare, I knew more about their software than half the team helping. BUT if you have any technological literacy it shouldn't be that major of an issue, just annoying.

Verified Reviewer
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Not for Grooming

1.0 4 months ago

Comments: Gingr is not a good system if you have a multichannel business. We offer grooming training retail etc as well as daycare and boarding. This seems like a daycare software that tried to add more things and failed.
My biggest issue was that when we first made the switch, which is absolutely hard and expensive, we had an issue with clients saying they could not log in to the portal, that they got caught in a "loop" of password reset emails. When we spoke to support, they indicated that this was user error. When we sent screenshots, they yold us we were mistaken and our clients were just not understanding whst to do.
It caused a significant drop in online bookings, close to 40%. After escalating to a client retention person, it was disclosed that they in fact knew about the issue. We lost thousands of dollars, and customer trust.
They offered no recompense. "Sorry" really wasn't enough.
When we first started our journey with them i explicitly said that i did not want to switch to a software that wasn't going to be a good fit. Sales, implementation, and development do not have any idea what the other is doing or saying. We were told by the sales team that the software could do things that the implementation team said it could not do. We were told by the implementation team thst we wpuld see updates that the developers were not even planning. They handle frustration by directing you to a reddit-style "up vote" system for usability requests.
Software is expensive, and i dont mind paying for it. I mind very much paying for unusable software that caused a significant decrease in business. I can never recommend them.

Pros:

Automated reminders, stored credit cards

Cons:

Unusable client portal, hard to reach support

Gingr Response

4 months ago

Thank you for taking the time to share your feedback about your experience with Gingr. We sincerely apologize for any inconvenience you and your customers have faced. Your feedback is essential to us, we would greatly appreciate the opportunity to learn more about your specific situation and how we can better assist you. Please contact us via email at [email protected], and we can schedule a time to discuss your concerns in more detail. Thank you for bringing this to our attention. Gingr Support

Jasmin
Salon Manager in US
Veterinary, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Booking with ease

5.0 2 years ago

Comments: Overall Gingr has been a great asset to our company, and was such an ease to transition into when we switched from our old Booking system. So many features, and so easy to use.

Pros:

I like most that it's easy to use, serves for so many purposes in our Company such as booking Grooming Appointments, walk in services, daycare stays, daycare Evaluations, classes, and now we can use it in our multiple locations as well

Cons:

The only cons lately have been inconsistent customer service with longer wait times, and the Phone Number search feature not working lately has made some booking over the phone take longer. Phone number search is usually our go to Customer look up. It leaves us with less room for error and less time on the phone with the customer for easier booking

Eryn
Owner in US
Accounting, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Should have made the switch sooner!

5.0 last year

Comments: We're thrilled that our clients appointments and invoices haven't been "dropped" since making the switch.

Pros:

We enjoy how robust the software is. That it can accommodate the multitude of services we offer.

Cons:

It is not as intuitive as it could be. It definitely takes time to learn to use it.