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What Is Confluence?

Confluence is an open source for all employers to use as their one OKR software tool. You can use it to track strategies, objectives, and key results while being accountable and transparent all at the same time!

Who Uses Confluence?

Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.

Where can Confluence be deployed?

Cloud-based
On-premise

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Confluence support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 30 others

Languages

English, French, German, Japanese, Korean and 3 others

Confluence pricing

Starting Price:

US$55.00/month
  • No free trial
  • Yes, has free version

Confluence has a free version and does not offer a free trial. Confluence paid version starts at US$55.00/month.

Pricing plans get a free trial

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Confluence support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 30 others

Languages

English, French, German, Japanese, Korean and 3 others

Confluence videos and images

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Features of Confluence

  • @mentions
  • Access Controls/Permissions
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Brainstorming
  • Calendar Management
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Management
  • Content Publishing Options
  • Customisable Branding
  • Customisable Templates
  • Discussions/Forums
  • Document Capture
  • Document Classification
  • Document Management
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Email Management
  • Feedback Management
  • File Sharing
  • Full Text Search
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Idea Management
  • Ideation
  • Knowledge Base Management
  • Knowledge Management
  • Marketing Calendar
  • Meeting Management
  • Milestone Tracking
  • Mobile Access
  • Portfolio Management
  • Prioritisation
  • Process/Workflow Automation
  • Product Roadmapping
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Management
  • Rich Text Editor
  • Search/Filter
  • Self Service Portal
  • Status Tracking
  • Strategic Planning
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Third-Party Integrations
  • Time & Expense Tracking
  • Unified Directory
  • Version Control
  • Visualisation
  • Workflow Management

Confluence Alternatives

Zendesk provides the complete customer service solution that’s easy to use and scales with your business. Learn more about Zendesk Suite
Notion is the all-in-one workspace for notes, projects, documents, and collaboration.
Microsoft OneNote is a fully functional digital note taking application which can be used to organize, share and collaborate on ideas.
Nuclino is your team's collective brain — a unified workspace for all your team's knowledge, docs, and projects.
Miro is a visual workspace for innovation that enables distributed teams of any size to dream, design, and build the future together.
Coda is the all-in-one doc that brings words, data, and teams together.
Cloud-based application developed for business communications that helps manage chat, meet, file sharing, and more.
IT Glue is documentation built for IT professionals. Track, find and know everything in under 30 seconds. Learn more about IT Glue
Wrike is an OKR management software with OKR templates, time tracking, Gantt charts, Kanban boards, easy-to-use reporting, and more.

Reviews of Confluence

Average score

Overall
4.5
Ease of Use
4.2
Customer Service
4.3
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Tomás
Tomás
Senior Software Engineer in Canada
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Knowledge Base as root

5.0 last week New

Comments: It has a learning curve at the beginning. Still, later on, and not so long after, you will find yourself putting everything on confluence because it is easy, well-managed, and perfect for a platform where people can find documentation and information in a well-presented format.

Pros:

Confluence is part of an already well-positioned and easy-to-implement ecosystem where multiple tools perform a specific job in a workflow. This makes it easy and friendly to set up and run; using information from other platforms like JIRA and Bitbucket, everything comes together in an excellent and organized way without much effort.

Cons:

It might be overwhelming at first; there are plenty of options and personalization elements you can include, so you might think, "It is too much for me." But by watching a couple of YouTube videos, you will see how you can customize it to suit your needs and start using its powerful features.

Alternatives Considered: Slack

Reasons for Choosing Confluence: We used to have documentation inside our bitbucket repositories, but we required a well-defined and easy-to-access platform where the team could both collaborate and access the information for a particular part of the application without needing to go through the code to find it

Switched From: Bitbucket

Reasons for Switching to Confluence: We found that Confluence integrated naturally with JIRA and our Bitbucket repositories, giving us an organic way to set up all our workflows in a single platform. While we could use Slack or any other messaging platform to communicate, Confluence worked perfectly for our documentation needs.

Yosra
Senior Software Engineer in France
Semiconductors, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

We are at the peak of productivity with Confluence!

5.0 2 months ago New

Comments: Confluence is the best collaboration tool used by teams to create, share and collaborate on content on a central platform. Its versatility in facilitating information sharing, project management and documentation across teams and organizations ensures that our business processes are very efficient. My experience with Confluence has been great and I highly recommend it.

Pros:

Confluence is a stellar software that revolutionizes collaboration and project management. Its intuitive interface seamlessly integrates document creation, task management, and team communication in one centralized platform. What sets Confluence apart is its flexibility - whether you're a small team or a large corporation, it adapts to your workflow with customizable templates and robust integration options. With features like real-time editing, version control, and powerful search functionality, Confluence streamlines teamwork, boosts productivity, and fosters creativity. In a nutshell, Confluence is a game-changer for any organization looking to enhance collaboration and achieve project success.

Cons:

There is nothing I don't like about Confluence, it is a very effective and efficient software.

Andrew
Andrew
Chief Operating Officer in US
Verified LinkedIn User
Internet, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Practical Option for Atlassian Users

3.0 3 years ago

Comments: When paired directly with JIRA, the Confluence platform can be a very powerful tool in terms of organizing project documentation with active or archived projects. Unlike other JIRA add-ons, the ability to activate or deactivate the product at the individual user level makes it much more affordable and a solid value option. As a standalone product, however, Confluence falls shorts in terms of features and user interface when compared to other word processors or document cloud storage systems.

Pros:

Confluence is a great option for existing Atlassian users looking to seamless integrate an active knowledge base into their project workflow. With direct connection to the JIRA project management platform, Confluence allows you to connect existing users directly to relevant project documentation. Its base functionality is fairly intuitive for novice users, and its advances permissions schemes allow you to create a variety of admin tiers that can restrict access to relevant users only. The integration between Confluence and JIRA is as simple as checking a box in the user admin panel.

Cons:

As a general word processor, Confluence can be a little clunky when compared to the UX of similar processors such as Word of Google Docs. While its advanced features can be very useful for more experienced users, available tutorials can be difficult to come by and are often outdated. Like most Atlassian products, the bounty of features, settings, and schemes can be very overwhelming to the average user and are not overtly intuitive. Document organization can also be very confusing, as there are a variety of options to choose from when creating parent and child pages.

Alternatives Considered: Google Docs, Trello, Microsoft 365 and Basecamp

Reasons for Choosing Confluence: Direct integration with JIRA.

Switched From: Google Docs

Reasons for Switching to Confluence: Direct integration with JIRA.

james
support engineer in UK
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

As a user and an admin what do i like or dislike

4.0 3 months ago

Comments: great go do business tool and used industry wide, has issues such as very slow support and lack of features which can be expanded with costly plugins

Pros:

the ability to control used access is great and to manage different spaces for different situations. we have also been able to use confluence to drive content on hosted web sites driven from confluence spaces with the help of plugins

Cons:

plugins are costly, and to make full use you need to use them. These seems to be charged based on how many users you have in confluence rather than how many who would use the plugin. this makes it expansive and there is no way of restricting a plugin to a user group

Alternatives Considered: Zendesk Suite

Reasons for Switching to Confluence: easier to use that other options available are the industry standard as well as coming with Jira

Yashovardhan
Yashovardhan
Business Analyst in India
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Unlock Seamless Collaboration with Confluence

5.0 2 months ago New

Pros:

Confluence makes it really easy to write stuff down and work together. You can share all kinds of information like plans, ideas, and technical stuff with your team or even with people outside your team. It's super simple to use and looks really clean. It's made for teams, so everyone can work together in one place, no matter where they are or what time it is. You can do lots of different things with it, like keeping track of different versions of your work and making cool diagrams. The writing part is easy too, and you can add pictures, tables, and other stuff to your pages. It's like having a big blank page where everyone can add their ideas. There are also templates you can use to start your work without starting from scratch every time. You can organize all your stuff in different spaces, so it's easy to find what you need. And because everything is in one place, it's really convenient. When you share your work, lots of people can work on it at the same time. You can give feedback right away and get notifications when someone talks about you or your work. Overall, Confluence is a great tool for teams to work together and share ideas.

Cons:

The Pricing is on the expensive side . It can also get difficult to customize . It can also crash sometimes .