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Toast POS
What Is Toast POS?
Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience. Toast customers can easily fulfill orders, update online and in-house menus, and manage staff payroll. With online ordering, advanced real-time reporting and loyalty programs built in, Toast eliminates the need to juggle multiple vendors and dramatically cuts costs.
Who Uses Toast POS?
Toast is designed exclusively for foodservice. While other POS systems are split up between industries, Toast has always been focused on addressing the specific challenges of foodservice providers.
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Reviews of Toast POS
I like toast
Pros:
User interface is easy. I can find what I am looking for quickly.
Cons:
Can be confused with other options and new updates are hard to confirm
Toast Response
9 months ago
Hi Jack, thanks for taking the time to leave us a review! We're happy to know that you're finding the interface easy to use! if you haven't already, join the Toast community at community.toasttab.com to connect with other restaurants!
A Restaurant MUST!
Pros:
How easy it is to set up and categorize. Also see sales report and track inventory.
Cons:
When it freezes, glitches, or has an issue processing payments.
Toast Response
last year
Hi Britney, thank you for taking the time to share your feedback and experience using Toast. - Carrisa
Beware of toast pos
Pros:
It was supposed ti be easy. It is not for a small business. Be ready to be a full tech ex0ert with zero help.
Cons:
I gave a rep a low review. They took me off my account and I could not access my own business for more than 20 hours. I was on the phone for 34 minutes and not one person could figure out how to reinstate my account. But you better know they still charged my account even though I had zero access. This was live during my business hours. Toast admitted it was their own employee who did this. I'm going to keep posting this for every small business owner to see. We cannot allow these tech companies this power.
Toast Response
6 months ago
We’re truly sorry for the inconvenience and frustration you’ve experienced. Your feedback is important, and we’re here to help make this right. A member of our support team will follow up with you shortly to provide support and further assistance.
Solid When it Works
Comments: I've used it in a few different kitchens to manage the menu and track sales. It works well for FoH, and is the bane of Chefs and Cooks alike. When it works, it's a digital alternative to paper tickets. Most people I know still prefer paper.
Pros:
On the fly menu changes were accessible, the UI was fairly intuitive.
Cons:
We always dread seeing an update. The product's stability is inconsistent.
Toast Response
3 months ago
Hello Jordan - Thank you for taking the time to share your experience. We take all feedback seriously, and we appreciate your honest feedback!
Alternatives Considered:
Very Robust and Versatile POS w/ minor hiccups and One NO NO Add-On Feature
Comments: I'm now pretty savvy w/ Toast POS after 6 mo of use.
Pros:
Robust and Versatile POS for full service restaurant. Perfect for full service restaurant. it does have some minor hiccups. Probably the best POS on the market. Integrates well w/ Open Table. Good support w/ little wait time most time.
Cons:
Toast offers many useful integration except One major NO NO Add-on is Toast Payroll - it's a disaster. totally user unfriendly. clumsy, many non-sense system questions that cause confusion, lack of even the simplest and most basic yet required reporting. Even it's nice to have the time cards get carried over automatically, you would be better off using 3rd party time management and payroll app.
Toast Response
last year
Hi Charles, we appreciate your review. We'll be sure to pass along your feedback to our team. - Carrisa
