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What Is Service Fusion?

Service Fusion is comprehensive Field Service Management (FSM) software trusted by over 6,000 service contractors. With over 25 years of field service experience, Service Fusion is built to improve your business operations and help you make brighter, more informed decisions so that you can run your business from anywhere. Experience more jobs, less work through effortless quoting, scheduling, mobile tech access, and payment solutions for service experts, like you.

Who Uses Service Fusion?

We serve over 6,000 small and mid-sized field service contractors in the HVAC, plumbing, electrical, appliance repair, home automation, A/V, locksmith, IT, and many other service industries.

Service Fusion Software - A live, interactive dashboard makes it simple to customize features to your field management needs. View, track and enhance customer experience, crew movements and billing processes to streamline your services.
Service Fusion Software - Create estimates, invoices, and more and assign them to each customer profile for full transparency, reducing errors and redundancies across the board. Each entry adds to a customer's history so you never lose track of previous services.
Service Fusion Software - Your crew can invoice customers and accept payment on the spot making transactions easier and speeding up the billing process. You'll cut down on paperwork and get paid faster.
Service Fusion Software - View and adjust your entire schedule in one convenient location. Drag and drop appoinments and changes within your daily, weekly or monthly view to prevent over booking and help keep your crew on task.
Service Fusion Software - The mobile app allows your crew to enter data and access important details for every job without making return trips or phone calls to the office. They can also upload photos showing job progress that can be accessed from anywhere.

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Reviews of Service Fusion

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.3
Features
4.0
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent solution for field services

5.0 6 years ago

Comments: Service Fusion has a modern, user-friendly interface and tons of customizable features. You get so much bang for your buck. My growing business manages many field workers in several locations daily and the administrative burden was becoming debilitating. Service Fusion allows us to create a detailed entry for every job, as well as recurring jobs, then "set it and forget it". You can add photos to a job, contracts, other documents, notes for field workers, status updates, all the things! You can set it so that workers and clients are automatically notified, reminded, thanked, asked for feedback, etc. as well so it basically has a built-in communications and marketing suite. Last but certainly not least, the support is amazing! From sales to tech support - our sales rep really took the time to help me understand the value in this software before buying, he was so patient over several weeks and many many calls, and our Customer Success Manager is so reliable and committed to helping us customize the functions and processes to our workflow to get the most out of the software. They even have live tech support so you can tackle nuanced issues as-they-happen. I'm thrilled with Service Fusion and would recommend it for any growing business that deploys people resources to provide onsite services at client locations.

Pros:

Tons and tons of features, very user-friendly interface, and very adaptable/customizable to various workflows. And unparalleled customer support!

Cons:

There's nothing not to like! We have run into some tiny nuanced issues that are specific to our business, but the Service Fusion team has been there to hear them and has always provided workarounds. They also take feature requests and everything about their customer service so far suggests that they will take them seriously.

Amber
Owner in US
Consumer Goods, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A great asset for you company.

5.0 3 weeks ago New

Comments: Overall, everything has been great. Technical support is always available. Open a ticket usually only lasts a couple of days for repair. I would recommend another company looking for resource management.

Pros:

My favorite part about using Service Fusion is the ability to dispatch zones and to be able to tag our customers for future reference.

Cons:

My least favorite thing about Service Fusion is that there’s just not enough time to capture all it can do for us.

Service Fusion Response

2 days ago

Thank you for your review! We are so glad to hear Service Fusion has been a great asset for your company.

Natalie
Manager in US
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Domination Review

3.0 3 weeks ago New

Pros:

having dispatch screen and calendar view. Seeing each visit and being able to assign multiple techs.

Cons:

invoicing can be complicated when you change to progress billing. the app is not the most functional to use.

Service Fusion Response

5 days ago

We are happy to hear the dispatch screen and calendar view has been beneficial for your business!

Lexi
Administrative Assistant in US
Utilities, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Does What We Need it to Do

5.0 2 weeks ago New

Comments: Overall it's great, especially for what we pay. Compared to our old system, SF finally helped us catch up with the times. Support mostly calls back seconds from me submitting a callback request. The onboarding was very strenuous for me, but after expressing we needed more help than initially given, they stepped up and helped us further with the process.

Pros:

I like the dispatch page & the affordability of the product to generate quite a good software & customer database. The non per-user fee is what sold us. For what we pay it's a great product.

Cons:

There seems to be a lot of little kinks to work out. There are little limitations here and there. We were sold there would be an offline version of the app coming out 4 years ago and have not seen that yet. There are glitches in the system, but nothing so great that it ruins my day or makes me want to unsubscribe.

Service Fusion Response

5 days ago

Thank you for taking the time to leave us feedback!

Ashley
Office and dispatch manager in US
Construction, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Amazing product!

4.0 2 weeks ago New

Pros:

Switching to Service Fusion has been the best thing we've done in a while software wise. The ease of use has been invaluable for my technicians. The office side is easy enough, and makes customer service agreement management easier than any other product we've used.

Cons:

I would like to see more options available on an estimate, as well as being able to convert more than 1 option into the same job/invoice automatically if chosen. The options themselves need to have an "Option Description" section, so that clients can have detailed notes of what the different options mean.

Service Fusion Response

6 days ago

Thank you for sharing your experience with Service Fusion! We are always happy to learn about our software helping businesses run smoother.