Odoo

Complete set of business management software

Comments: Odoo has helped us to automate our business process securely while leveraging more revenue.

Pros:

The best part about Odoo is its open-source software which you can download and run on your private server, which makes it more secure and reliable. Odoo comes with integrated apps for CRM, eCommerce, accounting, PoS, and project management. The software is easy to implement with detailed documentation and active community support.

Cons:

The software is written in high-level open-source interpreted Python language. If the software was written in JAVA it would have been even better.

Alternatives Considered: SAP S/4HANA, Zoho CRM, Dynamics 365, NetSuite and Acumatica Cloud ERP

Reasons for Choosing Odoo: Odoo can be implemented on-premise making it more reliable and secure.

Switched From: NetSuite

Reasons for Switching to Odoo: Odoo is open source and can be hosted on-premise making it best for growing business.

The best Free ERP in the market

Comments: It was a challenge at first but once you develop properly the tool it really helps your business consolidate, control and support operations.

Pros:

I liked that it is module based, which means that you can use as many modules as your organization's needs grow. Its free version is robust and allows many useful features. You can easily integrate other services and is good step from Spreadsheets,

Cons:

Since it is an open source product you do need a specialized team to plan, monitor develop a good installation. Once you try to pass to a paid version, you need to really pay attention to the tricky fees and choose a plan to minimize costs.

Implementing ODOO ,Worst business decision I have ever made

Comments: Worst business decision made . Product support is bad...Odoo does everything, but does nothing well.
heres a link to a support ticket as an example of how they deal with their clients [SENSITIVE CONTENT]

Pros:

Initially the fact that it was presented as having the ability to do everything on one platform. This is true, it can do anything...but it does nothing well. A jack of all trades, master of none is the expression that comes to mind.

Cons:

Everything is bad, the support is terrible, They are masters at passing the buck and if you have one customisation or third party component installed, the standard response is that they cannot help. They do not even look at the problem properly. Here is a link to a recent support ticket so you can see for yourself. [SENSITIVE CONTENT]

A all in one expensive solution

Pros:

Most of the things. Tracking leads is super easy now, because of Odoo. Designing emails is also easy here. More importantly, it's an all-in-one solution. Sometimes you don't even know what is that one feature will make your job easier. Then solutions like Odoo come in and offer you some. That's just wonderful.

Cons:

Nothing much really. Their customer care could be more consistent with the replies, that's all. It's expensive!

Great software, but avoid Odoo direct Implementation

Comments: We were quickly convinced that Odoo as a system was going to be the right choise for us and our business evolution. Changing the company mindset of using Spreadsheets and custom independent apps over to a proper ERP/CRM system was a big step and challenge, but ultimately worth it. We innitially decided to go with Odoo's drect "Success Plan" packages to help us get up and running. These are working on a hourly basis, and everything they do/say/write is deducted accordingly. As we were new to this, we got hooked into their "system" by being told we needed about XXX hours for helping us through the whole process. Eventually those hours ran out and I was told we need about 50% more to completion. After paying for it the extra hours quickly ran out and we were demanded to pay more. This is where I stoped and found a local odoo Partner to take us the rest of the way, to much better success. My advise is 100% for the Odoo system, but avoid getting them to set you up or onboarding you if you're new to this. Instead try to find a local company or Odoo Partner for that. Also try to get Project quotes for onboarding instead of by-the-hour methods.

Pros:

Fantastic bag of integrated tools from Inventory management, CRM, Sales and Supply chain working together to optimize our opperations. The logical and natual choise for us evolving from a small company into a medium enterprise.

Cons:

Odoo's Onboarding team was a total waste of Time and Money and I seriously felt like being milked for every penny along the way. Eventually I dropped them and restarted the process with a local dev company and much better experience.