FareHarbor

Excellent service and product

Comments: Overall, I really like Fareharbor - I like the way it looks when people book.

Pros:

The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.

Cons:

I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.

Seamless offline to online inventory management

Comments: Saves time, improve overall efficiency and customer satisfaction.

Pros:

There are very useful features for every booking and reservations website. Customers can make reservations directly from our site. Its swift integration enables any website to become multilingual providing customers with a variety of payment and communication options.

Cons:

Satisfying. I have experienced the best all along.

All in One Booking / POS System

Pros:

FareHarbor's user-friendly interface makes it easy to manage bookings, schedules, and customer information. This simplicity improves efficiency and reduces errors, allowing us to focus more on delivering exceptional experiences to our customers.

Cons:

I have encountered occasional limitations in the reporting and analytics capabilities within FareHarbor. While it provides essential metrics and insights, there are times when I've needed more flexibility or detailed customization options in generating specific reports or analyzing data trends.

FareHarbor and Tour Management

Comments: I have been using FareHarbor for over 15 months on a daily basis as I give tours on a Segway part time. Its easy to monitor on my mobile home screen and gather data about a client before they arrive. It also lets me know what liability forms they have completed before their arrival. Overall I am happy with my FareHarbor experience.

Pros:

FareHarbor is easy to use as an app on my mobile phone or on the desktop computer. Its responsive and gives me data in real time and this is helpful when client's are making changes so I can react accordingly. Usage is intuitive so no real training is needed.

Cons:

It would be helpful if FareHarbor would highlight clients that are double booked other wise there is no downside to FareHarbor.

Pay as you go

Comments: Fareharbor was the perfect solution for us over the last years but with increasing direct sales, the commission fee is getting now out of control. We will change therefore sooner or later again to Bokun, which is kinda sad. For comparison:
Bokun Pro = 588USD/Year (1.5% Fee on 100.000USD Sales = 1.500USD)
Total: 2.088USD/Year Farharbor = 6.0% Fee on 100.000USD Sales = 6.000USD)
Total: 6.000USD/Year

Pros:

The pay-as-you-go function, as we have changed from Bokun to Fareharbor during Covid. I think this is the only business model that is fair, as both sides have the same reasoning to develop sales in that case.

Cons:

- The Marketplace is very weak - No option to cover the booking fees for customers (this doesn't make sense to me, especially no with Google Business integration, as customers can see that tours are cheaper on other OTA platforms like GYG or Viator). - The bookings fees of 6,00% is very high, 4.00% would be much more reasonable

FareHarbor allowed us to bring our reservations online

Pros:

Being a cloud-based service, FareHarbor allowed us to move away from our antiquated reservation system to a more robust system that allows online reservations and is much easier to manage for a multiple-site operation.

Cons:

API access for creating new user accounts would be a nice addition.

WANT YO BE THE BEST IN BUSINESS USE FAREHABOR

Comments: It is the best thing I have in my business. It makes my work easy and fast and also enjoyable.

Pros:

24/7 availability it helps because customers are not available at the same time. Gives the best customer service with no crashes. Instant review.

Cons:

I have no regrets no doubts even with payments this is great.

Zero Customer Service

Comments: Starting my own business and wanted to use FareHarbor for my bookings. Had the Zoom call, answered the questions that were emailed to me and then….. NOTHING!!! They just disappeared. I’ve emailed, called, messaged and I get the standard reply of someone will get back to you. Bummer I thought this would be the easiest part of opening my business. Disappointing.

Pros:

What I liked about FareHarbor when I’ve used it at my other jobs was the ease of use.

Cons:

Zero Customer Support. Can’t get a human on the phone.

Fare harbod gets the job done!

Pros:

Ease of use and customization is what keeps me in love w fareharbor

Cons:

Developers need to make money and support the product but % of transactions adds up

Average at best

Pros:

The add-on integrations were really good.

Cons:

The overall user interface just did not seem to live up to what other products on the market can offer. Also customer service took a lot longer to respond then some other booking softwares.

Fareharbor 2022/2023

Comments: Fareharbor have been great to deal with and the system easy to use

Pros:

Easy to use, especially the app when out and about, bookings and payments are easy as are cancellations and refundsDashboard is easy to see availability Manifests are detailed and handyGreat customer Service from our accounts manager, help desk and the team is fast and efficient The reports and invoice are great

Cons:

Waiver forms don't always show on printed out manifest which can lead to some double handling.

Attentive, Professional, and Supremely Competent

Comments: My old system was a "square peg in a round hole". The FareHarbor system feels tailor-made for my business. Just exactly what I needed!

Pros:

It is a system that is a great fit for my small charter / tour operation.

Cons:

For some of the functions there are a lot of critical steps that can trip me up sometimes.

BEST RESERVATIONS software out there for Tour Providers

Comments: I love fareharbor. Recently explored PeekPro but right at the end of the setup, Fareharbor reached out to me and showed me that what I was seeking from Peek was right there. Just didnt know it. I recommend it to all the tour providers who ask.

Pros:

Ive been with Fareharbor since they were a small group starting out in Hawaii. It has evolved over time to be more powerful than before. I like best that they receive their revenue from the credit card transaction. Thus if we have no transaction, there is no cost.

Cons:

Doesn't handle multi day rates well. I would love for it to integrate with more apps that I use. Also, doesnt support retail add-ons well (Point of Sale)

FareHarbor has been the best reservation system I've used and the customer service is impeccable!

Comments: FareHarbor is easy to use, great for growing your business and I cannot emphasize enough how amazing everyone that works at FareHarbor is. I would expect that I'd annoy/frustrate them as often as I call them requesting them to change this or to change that. They even made my new website for me after seeing that I was having some success with there program on my previous DIY site. Great Program, Great Company. Thank all y'all at FH! Big shout to [SENSITIVE CONTENT HIDDEN] for all the help recently, as well as all of the staff who've helped me over the years.

Pros:

I love how the software program and app truly works. Everything that the company say works, works. With other reservation systems I tried, there mustve had some issues with the program or something because alot of stuff would randomly not work or do the wrong thing etc etc. The platform is also very aesthetically pleasing, easy to use, and always evolving/growing/staying up-to-date with the newest features available. Doesn't cost you as the business anything!

Cons:

There is really nothing much to complain about with FareHarbor. Of course, in a dream world, there would be a cpl/few things I really wish that could be changed and/or part of the program. I wish I could remember what some of them were at this moment, but I can remember that 'connecting a liability waiver' to my FH bookings/items etc was not as hi-tech as I woulda guessed. The waiver app partnership Fh has is with Smartwaivers. From all m research, seems like a pretty good setup but it costs too much for my business because of the large # of waivers used/month etc (in my opinion of course). And it's not just smartwaivers, most all of the good waiver app's out there are similarly priced, but as i said, expensive per month if you use a lot of waivers. In Fareharbor's defense, they have been super super helpful over the years coming up with ideas for me on how I can set up and complete waivers with our customers for free etc. Unfortunately from what I've found, the ways you can accomplish having a waiver system in your booking for free are not nearly as professional or legally strong as if you were to just use the 'Smartwaivers' connection or any of the other professional waivers, like the one I've been using for the last year or so which is a little bit cheaper called 'Waiver Electronic'. The obvious one complaint is that FH charges customers who make a booking online (on my website for example) a 6% fee, totally seperate and additional to any tax, which adds up!

Clunkier than we'd like but it gets the job done

Comments: We've grown exponentially since we started using FareHarbor. It's a great benefit to having three different departments' events processed through one system. The biggest challenge we face with it now is wanting it to speak to other systems.

Pros:

Integrating with our organization's website (wolfesneck.org) was easy enough, but the way it looks and operates within our site presents a lot of challenges. For example, a guest needs to click 3 times before they can access the specific event they want to attend, and then it takes the guest to a registration page for the event rather than an event description page, which would be our ideal. And the system seems to function differently depending on which page it links from, and we can't figure out why. (I've emailed to ask to talk to a rep for a tour or consultation two weeks ago and am awaiting a response.) Also, once an event has passed, it disappears from the calendar when it would help us to answer fewer questions if those events remained available for guests to see. What's more, our staff finds it, well, not difficult to use, but clunkier and more difficult than the other systems we use (e.g. CampLife, Asana, Square). For example, issuing refunds or moving a reservation to a different day or time is confusing--I feel like I have to click on several things and go back before I find where I'm trying to go. That said, our bookkeeper loves the report function. It's robust enough to account for our different needs but not so much that it's overwhelming.

Cons:

We have a few concerns about how it works for us, which I went into detail about in the question above; but the biggest issue facing us now is integrating FareHarbor and Camplife--allowing them to share guest profiles and payment information. If Fareharbor integrated with Square POS, we could make that work too, but we least like the way FareHarbor doesn't interface with other CampLife systems or others more generally.

Perfect API for your daily work

Comments: We have a small company is Fareharbor covers all our needs.

Pros:

What I like most is the way I can manage times and dates at bookings (blocking, availability, etc).

Cons:

Nothing at the moment. When we are not able to solve something we ask Fareharbor for help

hard to find much better product or service!

Pros:

value for the functionality of use and integration of our business.

Cons:

occasional back office struggles. The dashboard could be more user friendly however the support is excellent so they mitigate the issues

Trolley Tour Review

Comments: We wouldn't be able to offer tours without FareHarbor. We simply don't have the resources to have a full time booking agent to book and manage our tours.

Pros:

It functions very well for its intended purpose, selling and managing tour bookings. It eliminates the need for a reservationist via online self-serve bookings and customer payment.

Cons:

It's a bit confusing to get started, but it is fairly simple once you get the hang of it.

Stellar Support and Exceptional Build Out

Comments: Consistently a professional and helpful organization that helps develop our systems to run seamlessly.

Pros:

Quick and easy to work with on new items/projects. Proactive team

Cons:

Free espresso and donuts for each virtual meeting..delivery! Seriously, there's not anything I'd change right now.

Best customer service in the industry

Comments: It couldn't be better. I would love POS integration possibilities!

Pros:

Hands-on training and support from the FareHarbor team.

Cons:

No integration with POS systems. I realize FareHarbor is working on this and it needs to be a primary focus.

Alice Holiday Tour Review Report

Comments: The best service

Pros:

Friendly, most talented staff support and technically advanced

Cons:

Everything was PERFECT for me. This is the best.

Excellent support

Comments: It operates our booking system, website and payment system flawlessly

Pros:

The 24/7 support by the operators is really first-class. They have an excellent team for answering any and every query. This is very important to me as I inevitably need answers fast.

Cons:

nothing stands out to me that I could say needs improvement.

The best in the business

Pros:

Easy to use, cheap and good price tiers after start, it has all the features you can need

Cons:

Hard to sign up and a little bit long process but this is nothing compared to all the pros

Your next step to book safe and easy

Comments: FareHarbor has been very helpful for me, it increases the productivity of your services because of how much it helps with the booking system and payments, i’ve been using this summer for quite a while now and I can say that I’ll definitely recommend it.

Pros:

What I like the most about this software is that is very easy to use, it has many features which will help you depending on the services that you are offering, this is the software that most of the people use for booking so that’s the main function about this software, it has everything you need, online booking, payment process, online payment, Group reservation, calendar sync and more, it’s very practical for those people who are looking for a software that allows them to offer their clients an easy and complete way to book.

Cons:

What I didn’t like about the software is that most of the features i’m not needed for the summer to function we could use some more other features like marketing which can make our services to grow and allow for people to know about us.

Event based booking software based on a fee charging model

Comments: Online booking and payments are taken care of through Fareharbor. My payments are received through Stripe which initially took nearly a week to be received by my bank, that appears to have changed recently with payments appearing a working day or two after booking. The account managers are very keen to help and I can imagine that it is an excellent solution for the many businesses who run tours and experiences. It's just not perfect for mine which seems to need corporate levels of functionality and flexibility at a budget price.

Pros:

As soon as you are signed up you will be assigned a participative account manager to help you through set up with ideas on how to make your site and sales better. They and the support team are responsive to requests and changes. The user interface choice is quite good but like most online options it relies on great images for best effect. You can manage your own events and many of the standard options are accessible to you the user if you need or want them to be. All the support and set up is free of charge.

Cons:

My business is small and flexible. I tend to prefer to set up my own bookings and classes myself which means that I keep coming up against something else I need to ask them to do for me. Despite being a very small business my needs are complex, I want to be able to set up a course that runs on multiple days but that are not necessarily consecutive and for those to be in my calendar when I check. Although the system caters for consecutive days, it requires a really grubby work around for anything else.