15 years helping Irish businesses
choose better software

What Is FareHarbor?

FareHarbor is the leading booking solution for tour, activity and attraction operators around the world, providing powerful software to efficiently sell and manage activities and services.

We partner with businesses to enhance the booking experience, streamline operations, and increase revenue.

Our comprehensive offerings include booking and ticketing software, distribution and channel management, website optimization, innovative growth tools, unmatched support, and many more.

Who Uses FareHarbor?

We worked directly with operators to build our software. Reservationists find the ease of booking and rebooking to be our best feature while owners love our unlimited custom reports and cost savings.

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FareHarbor Software - FareHarbor bookings

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Reviews of FareHarbor

Average score

Overall
4.8
Ease of Use
4.6
Customer Service
4.9
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Emma
Emma
Owner in UK
Verified LinkedIn User
Leisure, Travel & Tourism, Self Employed
Used the Software for: 1+ year
Reviewer Source

Excellent service and product

5.0 5 years ago

Comments: Overall, I really like Fareharbor - I like the way it looks when people book.

Pros:

The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.

Cons:

I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.

FareHarbor Holdings Response

5 years ago

Hello Emma - Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function. Thanks!

Verified Reviewer
Verified LinkedIn User
Recreational Facilities & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easy To Use Booking System With Great Customer Support

5.0 3 years ago

Comments: Because it costs the company nothing and their customer service is top-notch I have nothing but great experiences with FareHarbor and the customers do not seem to mind the added fee for online booking as the booking numbers have gone up since implementing FareHarbor!

Pros:

The team at FareHarbor made the transition to their product super easy. They listened to our requirements and configured the product to accommodate everything required. Both the frontend and backend of the product is easy to navigate and use for both customers and administrators. It integrated with the website with no problems.

Cons:

Their fee is pretty steep in my opinion. It's charged to the customer booking, but I don't like the amount of the fee no matter who it is passed on to!

FareHarbor Holdings Response

3 years ago

Hello - Thank you for taking the time to share your review with us! We are thrilled to hear you had a great experience working with our Customer Support teams and you've found our Dashboard easy to use. We aim to make your life easier! We understand your feedback regarding the fee, however our experience shows that this fee does not affect your conversions! Once again, thank you for sharing this review with us. If you have any additional questions, please do not hesitate to reach out!

Bridgette
Manager of Education in Canada
Museums & Institutions, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

All in One Booking / POS System

3.0 4 weeks ago New

Pros:

FareHarbor's user-friendly interface makes it easy to manage bookings, schedules, and customer information. This simplicity improves efficiency and reduces errors, allowing us to focus more on delivering exceptional experiences to our customers.

Cons:

I have encountered occasional limitations in the reporting and analytics capabilities within FareHarbor. While it provides essential metrics and insights, there are times when I've needed more flexibility or detailed customization options in generating specific reports or analyzing data trends.

Nomfundo
Student in South Africa
Consumer Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

WANT YO BE THE BEST IN BUSINESS USE FAREHABOR

5.0 3 months ago

Comments: It is the best thing I have in my business. It makes my work easy and fast and also enjoyable.

Pros:

24/7 availability it helps because customers are not available at the same time. Gives the best customer service with no crashes. Instant review.

Cons:

I have no regrets no doubts even with payments this is great.

Craig
Owner in US Virgin Islands
Recreational Facilities & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great fit for a medium sized tour operator

5.0 last year

Comments: Overall FareHarbor is our source of truth for all things about our reservations, our scheduled tours and our guide assignment. I now use one of the FarHarbor reports as the basis for guide compensation, so it is fully integrated into our business operations. My interactions with their support organization have been very satisfying.

Pros:

We do almost 2,000 bookings for over 6,000 guests each year, I can't imagine doing that volume of transactions with a system that is not as complete as FareHarbor. The speed of the hosted environment keeps up with our check-in flow, and the system seemlessly integrates with our website for online booking. Fully 2/3rds of our bookings and over half of our passengers book online, so that is critical.

Cons:

I think that FareHarbor could invest in improving its reporting capabilities, other than basic quantitative reports I see very little in the way of insightful reporting coming out of the application. It is flexible and does allow me to export into excel where I can do further analysis, but in general I view the reporting capabilities as rudimentary. There are some dimensions that are impossible to report against, although there are workaround using dashboard views.