Orders2.me

Orders2.me

by Orders2Me

Who Uses This Software?

Quick Service Restaurants that offer Takeout + Delivery

Average Ratings

26 reviews
  • Overall 4.6/5
  • Ease of Use 4.5/5
  • Customer Service 4.7/5
  • Features 4.3/5
  • Value for Money 4.5/5

Product Details

  • Starting Price US$89.00/month
  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Orders2Me
  • http://orders2.me/
  • Founded 2013

About Orders2.me

Online ordering & marketing system for restaurants to take orders via Web, Mobile & Facebook using their existing payment systems.

Orders2.me Features

  • Delivery Tracking
  • Dispatch Management
  • For Restaurants
  • Gift Card Management
  • Menu Management
  • Online Ordering
  • Order Management
  • Routing
  • Sales Trend Analysis
  • Supports Loyalty Program

Orders2.me Most Helpful Reviews

Seamless Solution to Online Ordering

Reviewed on 24/7/2018
Terry C.
Business Technology Advisor
Restaurants, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Customers have been asking for an online ordering facility. Rather than trying to reinvent the wheel, O2M has given us a much more robust solution. We still anticipate using some of their social media and loyalty program tools. Team is very knowledgeable and easy to work with.

Pros: These orders go directly to our POS -- that is, when the customer places the order, it prints up on the KITCHEN printer and the HOST printer, so the Kitchen can get on it ASAP, and the Host is notified, and therefore prepared when the customer comes in the door looking for the order. That's really pretty turnkey and seamless... and very cool.

Cons: I would prefer an API to make the online ordering may transparent to our website. We have to jump to the O2M site to actually take the order. I would prefer to have that exist within a Web Frame or other structure so that the Order can still be taken with our headers and footers, and thus give the customer a less confusing experience.

Completely customize-able on-line ordering system

Reviewed on 3/4/2018
Nicole K.
Marketing
Restaurants, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Improved customer satisfaction
Improved order accuracy
More repeat ordering

Pros: If I want to only sell an item on Wednesday from 4-10pm I can do that with this system. Each feature has so many customization options that it makes programming it a breeze. Order2me is very user friendly for both the company and our customer. I receive daily sales totals and customer feedback which helps pinpoint what products are doing well and where we need to improve on. I can break down reporting by items, by customer or so much more. It provides a wealth on information on the back end. One of the best features they have is each time an order is placed they call to confirm receipt. This has come in handy on more than a few occasions. I would highly recommend it for restaurants who want personalized features that fit to their needs.

Cons: Only issue is some times the customer doesn't' wait to receive order confirmation. The must wait to receive an order confirmation but occasionally we have some that get distracted and do not wait for the confirmation.

Highly recommended

Reviewed on 27/3/2018
Nicole C.
Marketing
Restaurants, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Less mistakes due to communication errors. Improved customer satisfaction because they don't have to wait for food. Good ROI. Excellent feedback system. Allows us to communicate easily with customers.

Pros: It's customization features are great. Ease of use. Ability to get a live person on the phone quickly to resolve issues. Currently working with out POS team to integrate with POS.

Cons: We wish we could have two separate sites for our locations. Occasionally Customers will enter an order at the wrong store. They did offer website design support but any changes we make to our site the previous work gets deleted.

Wish there were more options

Reviewed on 24/7/2018
Sarah L.
Owner
Food & Beverages, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
5/5
Ease of Use
1/5
Features & Functionality
5/5
Customer Support
2/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: They are great to work with, excellent response time, just wish the things they told me were coming, actually came

Pros: Used for a few years, but had to make a change. Needed options like gift cards, abandoned cart, etc. no updates to software In the 2 years I was with them.

Cons: Lack of options to add on and make it work like I needed it to.

Excellent follow up and help along the way teaching & finding ways to work for our specific needs

Reviewed on 30/3/2018
David S.
owner
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Another way for guests to interact and order from our restaurant.

Pros: The support is great! There are a few boundaries with how the software performs in regards to how discounts can be created, but you just have to get creative to make it work. Customer support has been excellent trying to fit software limitations to my wacky ideas.

Cons: No issues. As stated in the Pros section, there are a few limitations to how the discounts can be implemented. But because of the awesome support, we found ways to make it work for our business.

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