What Is PhoneBurner?

Powering millions of monthly conversations for 3500+ clients. PhoneBurner's power dialer helps teams reach 60-80 contacts hourly, per rep, with no awkward pause. Automatically log calls and post-call workflows. Leave voicemails, emails, and SMS in 1-click and keep reps focused on live conversations. Reporting. Cadence. Call coaching. Recording. Branded Caller ID. Lead Distribution. Save time and boost connect rates. Use our CRM or integrate w/ Salesforce, Zoho, Hubspot, Zapier & many more.

Who Uses PhoneBurner?

Results-driven B2B and B2C businesses. Maximize lead value and rep efficiency with dialer software built to increase answer rates and quality live interactions, while streamlining everything else.

PhoneBurner Software - Maintain detailed contact records and history, track activity, build a bigger, more engaged sales pipeline PhoneBurner Software - Increase calls and conversations up to 4x. Customize your dialer to automate all of your post-call workflows. PhoneBurner Software - Create detailed reports to track agent and team performance using real-time and historical analytics. Plus, get live call monitoring, Whisper coaching, and Barge and help your team excel in real-time. PhoneBurner Software - Use our included CRM, or Integrate with Salesforce, Zoho, Hubspot and many others. PhoneBurner Software - Build smart cadences reps can execute with ease. Ensure leads are contacted at the right time, every time, so they're more likely to convert.

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Reviews of PhoneBurner

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.8
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
86%
4
11%
3
2%
1
1%
Mike
Mike
CEO in Canada
Verified LinkedIn User
Computer Software, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

PhoneBurner An Amazing Product For Business

5.0 4 years ago

Comments: The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended.

Pros:

PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes.

Cons:

We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform.

Alexandre
President in Canada
Marketing & Advertising, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Best customer service of all 7 call software I used. Outstanding.

5.0 3 years ago

Comments: You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.

Pros:

I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Cons:

I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

PhoneBurner Response

3 years ago

Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)

Verified Reviewer
CEO in Mexico
Verified LinkedIn User
Telecommunications, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

The Worst Support and Billing Team - Horrible Service

1.0 8 months ago

Comments: By far the worst service in any business vertical that we have ever received. Customer Support/Tech Support departments are not the brightest individuals and have horrible people skills. The billing department is unable to create invoices that are required for tax purposes.

Pros:

Nothing. Horrific software and service top to bottom.

Cons:

Entire new customer support and billing team.

PhoneBurner Response

8 months ago

We take a lot of pride in how we support our clients and their success. Our customer service team works hard to help every customer, but repeated disparaging and disrespectful treatment of our team is not tolerated or acceptable. Detailed invoices are always available for all of our customers in their back office. We wish this user every success on another platform.

Eric
President in US
Insurance, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

A must have

5.0 3 months ago

Comments: Great customer service.

Pros:

Ease of use. Features are excellent Simple to get up and running quickly. Onboarding is well organized.

Cons:

All of features are well laid out and easy to use. No cons.

John
Owner in US
Consumer Services, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Making 400 calls per shift has never been easier

5.0 4 years ago

Pros:

This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic.

Cons:

The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded.