GetFeedback

GetFeedback

by SurveyMonkey

Who Uses GetFeedback?

Global brands trust GetFeedback and Salesforce for real-time insights into the health of their customers.

What Is GetFeedback?

With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce so you can measure valuable customer metrics like NPS, CSAT, or CES and take intelligent action to improve your customer experience. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other cx survey platforms.

GetFeedback Details

SurveyMonkey

https://www.getfeedback.com

Founded 2013

GetFeedback Pricing Overview

GetFeedback has a free version and offers a free trial.

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

GetFeedback Features

Customer Experience Software
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

GetFeedback Reviews

Showing 5 of 40 reviews

Overall
4.8/5
Ease of Use
4.8/5
Customer Service
4.7/5
Features
4.7/5
Value for Money
4.6/5
Chandler K.
Marketing
Human Resources, 13-50 Employees
Used the Software for: Free Trial
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 9/7/2019

"GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring"

Comments: We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.

Pros: GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.

Cons: It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.

  • Reviewer Source 
  • Reviewed on 9/7/2019
Jordan C.
Salesforce Product Manager
Information Technology & Services, 501-1,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/8/2019

"Best Survey tool for Salesforce"

Pros: GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration!
Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !

Cons: GetFeedback business model is quite expensive, hard to afford for many businesses.

  • Reviewer Source 
  • Reviewed on 20/8/2019
George M.
Lead Customer Success Manager
E-Learning, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 8/1/2019

"Gets the job done!"

Comments: We are currently using GetFeedback to send Customer Satisfaction (CSAT) surveys to various clients of our across different segments. We also briefly used it for NPS surveys, but then switched to another, dedicated NPS survey solution.

Pros: Multiple surveys allowed
Surveys are very customizable, as there are multiple questions types and different ways to display the answers and for the users to choose from
You can customize your survey so that it retains who replies to it, either their email address or any other information. This is not very intuitive or easy to use though

Cons: The predefined templates/themes are a bit tacky
There are no (or at least, we could not find easily) specific instructions for the dimensions of any images used. As such, we had to use a trial and error approach in order to get it right.
Reporting is not very sophisticated, and we found it difficult to extract specific results in relation to our specific survey responses. The summary is more informative, but you cannot download its results.

  • Reviewer Source 
  • Reviewed on 8/1/2019
Joe G.
Church Communications Training
Financial Services, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/7/2019

"A rare combination of quality and value"

Comments: GetFeedback is very easy to use, but also powerful. It's possible to create surveys quickly, but it's also possible to dig in to some very advanced features.

Pros: The level of conditionality that can be introduced to surveys, as well as the ease of use for survey participants.

Cons: If anything, it could be a little cheaper, but I'd really struggle to criticise this software!

  • Reviewer Source 
  • Reviewed on 16/7/2019
Verified Reviewer
Founder
Marketing & Advertising, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 13/12/2018

"Collect customer feedback with ease"

Pros: I have used several customer and user feedback tools over the years. GetFeedback is one of the best tools that I have ever used. It comes loaded with tons of features that you don't find with most of the other feedback tools. Love it for its features. Besides, it lets you collect feedback across multiple channels including email, text, website, mobile, and social media. There are several survey themes to choose from which lets you create a survey in a couple minutes. No issues whatsoever. The user interface and dashboard is super-intuitive. Lastly, the analytics let reporting a piece of cake.

Cons: A bit pricey for small businesses and startups but it pays off. The price is the only hurdle that might stop someone from going for GetFeedback.

  • Reviewer Source 
  • Reviewed on 13/12/2018