Cin7 Omni

Geting on board with Cin7

Comments: The platform is clearly laid out and fairly easy to navigate. The move to the new Cin7 system has meant a mass migration of a lot of information but has been surprisingly easy to ensure all our stock is reflected and priced correctly in the new platform. The help feature and Cin7 academy have proved invaluable in filling any knowledge gaps, and we have received great assistance in ironing out any issues from the customer support given.

Pros:

The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact [SENSITIVE CONTENT] has been most helpful.

Cons:

Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had.

Warehouse mangement system that has all the features

Comments: Generally, this is a very useful system and once you understand how to use it, it is very beneficial. Even with the glitches, I would still recommend it, this product has so many different features, and I believe that you can find a way to run every warehouse, no matter how unique your systems are. This is a system that has so many features and you can use them all or just those that suit your needs. Cin7's onboarding is extremely expensive, but necessary, because setting it up right with someone to guide you is a must.

Pros:

The most useful features in Cin7 is the ease of integration with Xero and Woocommerce. It was easy to connect and Xero connected easily. Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client.

Cons:

This product is on the pricey side and at times Cin7 can be a little glitchy, such as when completing an invoice it does not always transfer to the Xero Dashboard immediately, or the stock transfers on a sales invoice do not happen correctly and it comes up with an error, yet still completes the sales invoice and I then have to go in an manually alter each stock item. Also in the Woo-commerce platform the client names on orders do not always come through correctly, the system always messes these up.

DO NOT USE CIN7 - No Telephone Support!!

Comments: Software is good but the company's attitude towards its customers is very poor, they don't care about you or your business's success, you just represent money in their pockets.

Pros:

Cin7 initially offered us a great package, it has a lot of features which are great for running our business

Cons:

The person who onboarded us was not great and wasn't a great experience, but the worst thing of all is that they've recently REMOVED PHONE SUPPORT. Considering we rely on Cin7 to run our business this is hugely counterproductive for us and we have to rely on an absurd ticketing system which makes resolving issues very time-consuming, frustrating and drawn out.When another equivalent platform shows up in my inbox I wouldn't hesitate to investigate and jump ship if it meets our needs, Cin7 is just another money-grabbing corporation that couldn't care less about its customers.

Great overall Inventory Management system.

Comments: It's more accurate and more robust. Also easier to do bulk updates of inventory counts.

Pros:

Overall I like that it provides a robust inventory management system with room to grow.

Cons:

The one thing I would love to see is for them the make it easier to add all available variant to a purchase order at one time.

An amazing Cloud-Based Inventory Management Platform for Growing Businesses and much more

Comments: I am very impressed with Cin7 and I would recommend it to anyone who needs a robust and flexible inventory system. It's helping streamline my work processes, improve my productivity and efficiency, and deliver high-quality results.

Pros:

It's highly customizable and very easy to get familiar with, it's user friendly and very intuitive as well!

Cons:

I wish it had a better integration with shipping carriers such as DHL or Fedex it is possible to use this carriers only if an app is installed and downlad but it would be great if they could be directly integrated with Cin7.

functionality

Comments: sales and inventory management. both process still to be finalised on integration

Pros:

Ease of use. the use of templates to upload information. Ease of downloading informationEasy to use and understand process.

Cons:

restrictions do not exist on module like credit processing.

Great product - awful support

Pros:

Easy to setup, easy to use, great training materials, API/EDI native and works well

Cons:

After sales technical support is almost non existent. Tickets can take a month to be first addressed and there is no one to call

Great To Use, Great Support

Pros:

[sensitive content hidden] from onboarding was exceptional with his help and support. Made the transition easy, helped without hesitation and was extremely knowledgeable with every aspect. Took the stress out of setting up Cin7 Omni.

Cons:

Nothing to write from the perspective of cons

Good value and Good fit for what we needed

Comments: CIN7 has enabled us to move most of our data out of manual spreadsheets and into the system. We are looking forward to integrating CIN7 with an inventory planning and forecasting tool to further automate many of our manual processes.

Pros:

As a smaller start-up company, we were looking for fairly basic inventory management and order management functional that was not over complicated and not overly expensive. CIN7 delivers sold core functionality in both areas with very reasonable pricing and well developed interfaces with key business software packages.

Cons:

Training could be a little more robust. Training videos get you some good basics, however lacking when trying to set up some more complicated work flows such as production jobs and kitting and bundling.

Kings Seeds Cin7

Pros:

Cin7 works great for the inventory management of our e-commerce store. The boarding with [sensitive content hidden] was fantastic and he has been incredibly helpful every step of the way. Cin7 has a wide range of features and functions which can be a little daunting at times but also makes it such a useful tool.

Cons:

It isn't the most user-friendly app with some interactions with stock being in strange places and limited flexibility around the information that you can store against your stock.

Great software when it works - Shame about the slow and hard to access customer service

Comments: Good product in general - terrible customer service

Pros:

As a complete inventory and order management system it is pretty good and easy to use and understand for anyone who has worked with ERP's before. I requires minimum set up if your business doesn't require any integrations. Easy to upload and download information.

Cons:

If something "breaks" it takes forever for Customer Service to reply to your queries or issues, even critical ones. There's no-one to call, you can only create a case online and hope for the best. I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to you, all they say is that you need to create a case online and wait for an answer. This problem has gotten worse in the past 12 months. If it continues, we might look into changing software for our business.

Amazing Suport

Comments: No sorted nothing for now, but ask me in 1 month :)

Pros:

Easy access to help.Super easy to use.Very complete.And [sensitive content hidden] Super professional and always there to help on the onboarding part

Cons:

Way to insert all the products.Videos not all of them in order.

Implementation

Comments: So far very good, but we are just starting to use it.

Pros:

Full functionality to the accounting and inventory management with B2B

Cons:

Requires some technical knowledge which is not always present in all staff

review

Pros:

Easy to use and obtain movement of a product with 1 click by checking the last 50 transactions. I wish there was a way to check more than 50 from the same feature, rather than running a report.

Cons:

Product jobs often have problems being completed. Contacted support on numerous occasions but couldn't resolve. When a master code is build with SN and 10 serial numbers are entered, the production job often fails when completed and erases the serial numbers and the quantity being entered. Once clicked manually on the qty. box and have the SNs entered again, it always works. Components are in stock, but the production job module is having hard time completing from one attempt. Recent January 2023 update shows 50 last transactions in a different way, where now PO's show as "IN" and Sales Orders show as "OUT" while they havent been received, nor invoiced. Used to simply show "Open" and it was much clearer. Now everything is OUT or IN even if there's no movement.

Does the Job

Pros:

B2b is a clean looking site and very simple to use for us and our clients.

Cons:

The user support is fickle and vague. Have tried multiple times to receive specific help and it often takes at least a day or two for a response

Sheryl Lowe Review

Pros:

Ease of use, ability to link to so many platforms, open API, inexpensive for what it is capable of,

Cons:

User controls are too broad so hard to manage what people can or can't do, COGS/margins are confusing,

Cin7 Review

Comments: It is so easy to use and exactly what the business needs to ensure stock control and supplying our customer needs

Pros:

Easy to use and integrates with our Accounting Package Xero so easily

Cons:

The occasional need to us the Authenication process

Cin7 Omni - My Review - Madimack

Comments: I have not seen any issue or downtime since I use this software. Seems the software has a high reliability/availability in use

Pros:

Easy to Understand. There is a CIN7 Academy that will guide you how to use the software. Really helped me a lot when I was still learning the software.

Cons:

I guess there sees to be need an improvement on the Cin7 Academy - Overall all is great!

Cin7 in a 3PL envionment

Comments: I think it is a feature rich tool but it is stuff in the past as have not seen anything new in Cin7 . Annoying how frequently and aggressively they increase their price, particular when they are not delivering anything new for it. Their support has really suffered, so a great tool as long as everything is working and youdon't need help.

Pros:

Software is good and reasonably safe and stable and has good features once and boarded in familiarised it is reasonably easy to use

Cons:

Cin7 has evolved very little since i started using it 4 years ago, The products has less errors and downtime but the support has got worse

Great product!

Comments: Excellent

Pros:

Granular views and control over inventory and sales orders

Cons:

Need more integrations with popular CRMs

Cin7 review

Pros:

This product is fairly easy to use and flexible enough to support most of our needs. The cost-benefit is very good. The performance and availability of the solution is excellent!

Cons:

The Production Job Loader should have better features, such as prioritizing orders by due date or by creation date.

Review

Pros:

Ease of Navigation and integration with Xero.

Cons:

No automatic saving of quotes when there are power outages. Search function does not work well for quotes/sales orders based on name.

Best Account Support EVER

Comments: From the onboarding process to our current operations, I have been extremely pleased with the Cin7 Enterprise Support. My On-Boarding specialist walked me through the process quickly and accurately. I have had 2 account representatives and both are smart and responsive. My current representative, [SENSITIVE CONTENT HIDDEN] is absolutely OUTSTANDING. As long as she is on my account, I will NOT consider moving to other software solutions. We are a small business and each of us are multitasking. We do not have time to become experts on any one system. We must have effective and efficient customer support and we have that with Cin7.

Pros:

The software has all of the functionality we need for a growing retail business. The best thing about Cin7 is my account representative [SENSITIVE CONTENT HIDDEN]. I have 35 years of experience with installing, managing, and supporting large telecommunications networks; both in the US Army and in the US commercial sector. Without a doubt, [SENSITIVE CONTENT HIDDEN] is the best account representative I have experienced in my career. She is bright, proactive, responsive, professional, and solves challenges rapidly. If I could, I would hire [SENSITIVE CONTENT HIDDEN] join my team in Beaumont, TX. She is hands down the best.

Cons:

I would like to see the following automated capabilities. 1. Pre-Order, Back Order, and Split order capabilities. With an automated back order capability, with automated email notifications to customers, we would make more sales. 2. Integrate with BigCommerce's gift wrap option to print "Gift Wrap" on invoices. This will allow our fulfillment team to know when the customer purchases gift wrap.

Maxlight Cin7 Integration

Comments: Cin7 meets the needs of our Business, we have used this platform across 5 different businesses.
Our knowledge will continue to grow on how to best operate Cin7.
We signed up for premium support to assist with API integration for another part of the business group which was very successful

Pros:

As a project based business we have found Cin7 simple to setup and run while providing us the tools to manage the business, it has direct integration with Xero our accounting software. We can track and import product, warehouse locally and remotely, control purchase orders, sales order and invoices. We also use Cin7 to assist with local manufacturing , production jobs are key to this, we can also buy components overseas and ship to and overseas manufacturer and control all components and roll up landed costs

Cons:

Some of Cin7 warehouse functions are not as sophisticated as other software, namely cycle counting and and total location bin transfers.( only be component) Also a planning and scheduling module would be a welcome addition. We have had problems with the imbedded exchange rates on purchase orders causing stock valuation errors

Great Cloud based Software - Easy to use and lots of features

Comments: We were a loyal system based inventory software user for almost 3 years (Inflow), everything with our previous software (Inflow) was good. As we have grown, we wanted multiple users and we looked at other options and decided we have to upgrade to a cloud based software. I personally did not want to go on the path of server, VPN etc.. We were very nearly about to sign in for another cloud based system and at the last minute we realised that it is not a special software for fashion industry.. We wanted a software that can cope with Size, Colour, Fabric, Style and Fit variations.. Thank God the other software people actually recommended Cin7 which is a Fashion Industry special software. We are so glad we made the move.. It makes our business day to day operation a breeze and our sales agents in multiple locations (Some offshore as well) entering orders directly into the system.. This cut down or data entry time dramatically.. also we are now able to see or "Out of stock items" by size.. Also the Web portal B2B is a God Send... Our customers love this feature.. I also have to say that the customer service experience I had is double 2 x 5 STAR... On Boarder Jeff made the whole operation so smooth that I never felt I was all alone in this journey... This is genuinely a good product backed by good people.. I recommend this to any business who are looking to upgrade from system based software to cloud based programme.. Thank you guys.. we are still a long way to go with implementing this software in our business, but I am confident that we will get through this..

Pros:

Software specially designed for Fashion Industry.. Multiple Size, Style, Fit, Fabric etc.. No problem... Many advanced features like B2B webportal, Xero Integration, Email Integration etc at no extra cost. On-Board support is worth $$$$ of dollars.. They do this so well.. Thank you Jeff... Pivot table reports - We were used to excel reports.. But this Pivot table stuff is out of this world..

Cons:

At times Crashes during log-ins.. I assume a bug... It is understandable considering cloud based system.. Not a major, but it will be great if they can rectify this soon. Automatic email reports.. for example a weekly email to our customers on stock or sales report etc would be a great feature. Simplified data entry short cuts (like Control + D - for entering same data for all lines) would be a great feature to add. Rather than Xero or QuickBooks, a simplified inbuilt payment system in Cin7 will be beneficial for small businesses who don't want to use accounting packages. Single user low cost (under $ 100 per month) version would benefit some small operators..