DEAR
What Is DEAR?
Cin7 Core, formally known as DEAR, is an app that makes enterprise-level inventory management, manufacturing, sales integration, reporting, and automation accessible to all businesses. Leverage the power of multi-module inventory management software to keep the moving parts of your business all in one location. Automate tasks, whether you are in retail, wholesale or manufacturing and utilize integrations to reach more customers. Everything is in one system at a fraction of the cost of ERPs.
Who Uses DEAR?
Retailers, wholesalers, distributors, and manufacturers with 5 to 100 employees seeking everything in one system at the fraction of the cost of ERPs.
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Reviews of DEAR
Robert
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IntegrationKings review of Dear Systems
Comments: A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.
Pros:
The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.
Cons:
The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.
Jeremy
Kobobel Fire Protection review of DEAR
Comments: Overall the implementation of DEAR has been great and glad we selected the product for inventory management
Pros:
DEAR academy made it very easy to learn the software and helped us implement the software with ease
Cons:
I wish that there were videos in DEAR academy for integrating into QBO. The integration has been a little difficult.
Mark
Easy to configure and set-up, reliable and cost effective
Pros:
Easy set-up/parameterisation. Cloud based implementation - small infrastructure investment required, on the whole, a reliable 24/7 service. Intuitive and consistent user interface. Help Desk support people are responsive and helpful.
Cons:
B2B application has not matured and has functional gaps - needs additional investment to make it the finished article.Direct access to 2nd line technical support is non-existent - everything is handled via the help desk - therefore, on more technical queries, issues are not always fully understood which can cause delay in resolution times and is frustrating.
Sally
Alternatives Considered:
New Dear Users
Comments: We have made a massive improvement and overhaul of our wholesale company by switching over to DEAR. We are able to automate a lot of our processes and it helps us to provide a much better service for our customers. The software is a lot to get your head around at the beginning as it has a massive range of functions, however the interface is clear and quite simple to navigate and the onboarding was fantastic and really allowed us to slowly make the transition to DEAR with confidence. I would highly recommend the onboarding service as our trainer could not have been more helpful.
Pros:
The great integration with woo commerce and the easy invoicing and ordering processes plus advanced inventory management capacity.
Cons:
The zero/ non zero stock can be a little confusing and awkward.
Stelios
Great multi purpose operational solution for a growing business
Comments: So far so good, overall solidly gets the job done. A few improvements and attention to detail can make it even better.
Pros:
The software logic is well thought out and relates to real life usage scenarios in our case. The organisation of the operations in the system are easy to understand and access. Support of the software has been fantastic so far, starting from deployment and thereafter. Whatever we needed, response has been near instant and competent.
Cons:
The software is browser based and at times it can feel a little slow. Page load speed must be improved as it can be a little frustrating when you need to conduct many transactions in the day. The navigation could also be improved to reduce a few clicks to get to things easier and faster. For example, it is not possible to see next or previous document (SO, INV, PO). You need to come out to the main list and click into the document you want. Simple 'Previous', 'Next' navigation can be added within the document page, which will be very helpful when for example reviewing a number of Sales Orders or Invoices and need to move quickly between the documents. Mobile apps are limited and not particularly practical. Would be great if they could roll out a serious modern iPad app, which can be useful for sales/cs when out in the field to access product and inventory info, pricing, customer profile etc. and able to create a draft quotation on the fly.
