--- description: Learn more about Freshservice price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [MSP Software](/directory/30921/msp/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.ie/software/132997/freshservice Page: 1 / 30\ Next: [Next page](https://www.capterra.ie/software/132997/freshservice?page=2) > Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences. > > Verdict: Rated **4.5/5** by 719 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshservice? Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 719 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more ## Features - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Tracking - Assignment Management - Catalog Management - Change Management - Change Planning - Chat/Messaging - Collaboration Tools - Configuration Management - Content Management - Corrective and Preventive Actions (CAPA) - Customisable Forms - Customisable Templates - Disaster Recovery - Documentation Management - Electronic Signature - Full Text Search - IT Asset Tracking - IT Reporting - Incident Management - Incident Reporting - Inventory Management - Issue Tracking - Knowledge Base Management - Knowledge Management - License Inventory - License Tracking - Multi-Channel Communication - On Call Scheduling - Patch Management - Pre-built Templates - Process/Workflow Automation - Project Tracking - Real-Time Chat - Real-Time Monitoring - Relationship Mapping - Remote Access/Control - Remote Monitoring & Management - Renewal Management - Risk Assessment - Secure Data Storage - Self Service Portal - Status Tracking - Survey/Poll Management - Task Management - Templates - Ticket Management ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [MSP Software](https://www.capterra.ie/directory/30921/msp/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.ie/directory/30077/it-asset-management/software) - [IT Management Software](https://www.capterra.ie/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.ie/directory/30094/knowledge-management/software) - [IT Service Software](https://www.capterra.ie/directory/30672/it-service/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3432 reviews) 3. [Milvus](https://www.capterra.ie/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1782 reviews) 5. [JIRA Service Management](https://www.capterra.ie/software/138769/jira-service-management) — 4.5/5 (770 reviews) ## Reviews ### "a lifesaver" — 5.0/5 > **Tom** | *27 February 2026* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Freshservice has provided a simple to use uncluttered interface for our users, once tickets are received we have used task and workflows to minimize actions needed by agents on follow up/ > > **Cons**: One area that I find difficult to use is the reporting. While there are a number of example/templates it can be difficult to make changes. > > Excellent. it is a core part of how we support users. Freshservice is widely used in a number of area including IT, Facilities, Quality. ----- ### "FreshService Survey" — 4.0/5 > **William** | *20 May 2026* | Logistics & Supply Chain | Recommendation rating: 8.0/10 > > **Pros**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case > > **Cons**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change > > So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides. ----- ### "FreshSerice" — 4.0/5 > **Ruben** | *14 April 2026* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: ITIL foundation, onboarding workflows, and asset management were a breeze to use and not much effort required. > > **Cons**: Reporting is complicated and the out of the box reports aren't very good. Other than the reporting the tool is pretty good. > > I was an admin for Freshservice, it's ITIL foundation makes it straight forward to use if you're familiar with ITIL. With that said reporting is not too good out of the box, and creating custom reports can be a challenge. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 February 2025* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Cons**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "Outstanding Tickets management tool" — 5.0/5 > **David** | *12 March 2026* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: It's a tool easy to work with, deploy and customize, manage tickets became an easy task and the time spent filling fields was reduced. > > **Cons**: The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher tiers, that's an issue that may me improved > > After working more than a year with Freshservice the overall experience has been amazing, it's a tool that can be deployed to work within the organization and also outside to manage internal an external tickets. ----- Page: 1 / 30\ Next: [Next page](https://www.capterra.ie/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data