TalentLMS

Continued improvements

Comments: Overall it has been a great experience. Their support is always helpful and timely, they rarely have service disruptions (despite a massive increase in e-learning following COVID) and they have continued to improve the features of the product.

Pros:

Talent LMS has continued to deploy regular quarterly updates which improve the features and usability of their product. They've maintained affordable pricing along the way, even when large updates have been added to the system. It's really easy for our learners to use and administration and reporting is pretty good.

Cons:

Certification management needs to be improved further. I still haven't quite figured out how we will handle re-certification if requirements differ from the original. It's also not easy to get the certificate ID number, which is important to be able to store the data outside of Talent LMS. Our workaround requires manually loading a PDF preview and taking the ID from the PDF, which is the only place you can embed it natively. Reporting has gotten increasingly better over time but can still use some better cross-object reporting and filtering based on other criteria.

Alternatives Considered: Adobe Connect Learning and Skilljar Customer Education

Reasons for Switching to TalentLMS: Better value for money considering all the features. Also was extremely white label and had broad API access which was important to us to integrate into our existing customer systems and portals.

Simple, Robust, and Informative

Comments: Overall, our experience with TalentLMS is extremely positive. We appreciate how easy it is to get started with TalentLMS and how simple it is to develop courses quickly. Even with the simplicity is there, the features are robust enough to provide quality learning experiences. The support provided by the TalentLMS team is top-notch, and they are very responsive and helpful.

Pros:

Our favorite TalentLMS features are its ease of use, learner analytics, and the ability to set up branches. As an education service agency, we use TalentLMS to offer microlearning opportunities to busy teachers and school administrators. Our course authors find TalentLMS to be easy to use and simple to learn. We use the reports and infographics to understand how and when our participants access their learning opportunities. We love that we can use branches to group users and establish a specific course catalog per branch.

Cons:

Although we find more pros than cons with TalentLMS, we do wish there was a way to "drip" content to users via email. We also wish we could customize the storefront and course information pages (more than already possible) as viewed by learners.

Alternatives Considered: Teachable, EdApp and Kajabi

Reasons for Switching to TalentLMS: We chose TalentLMS because the analytics were more flexible and customizable. The ability to set up and manage branches was also a deciding factor.

Lacking Features as Advertised

Comments: Very poor customer service, see above over six months or trying to work out issues with customer support, next step is Better Business Bureau.

Pros:

The software is said to have many features at a low cost, this is clearly false advertising.

Cons:

The software is advertised and marketed as a platform for selling online courses. For many issues users are required to enter CSS or Javascript for simple issues like a social media link. For over six months I have been trying to work with customer support, today I gave up. My next step is to report the company to the Better Business Bureau. As the [SENSITIVE CONTENT HIDDEN] wrote me: Hi Mark, Thank you for contacting me and for sharing your concerns. I can understand your frustration. It is true that our product development team has decided to focus more on Enterprise features, rather than e-Commerce related ones. We offer some integrations with payment gateways and specific eCommerce features allowing our customers to sell their courses through their TalentLMS portal but it is not our main focus. As far as your specific requirements are concerned, our support team offered you advice on how you could use our CSS / Javascript editors to achieve what you are looking for. We have decided to offer these editors (CSS / Javascript) to give our customers more freedom. Using these editors you have more options, but CSS and Javascript knowledge is required. We cannot provide customization services to our customers, according to our policy, but our software support engineers are always available to advise and guide you through. Please let me know if you need any further clarification. [SENSITIVE CONTENT HIDDEN] Pioneer in eLearning solutions TalentLMS

Talent LMS

Comments: One of the advantages is to train multiple people at once with sometimes different training modules. With the fast turnaround of employees it is difficult to think of other ways to keep up. Also recruitment of employees is made easy and fair.

Pros:

Easy of use, support and reasonable cost.

Cons:

During the training some trainees managed to use the "Incomplete" Button and then Resume to retry the question many times until pass. It was in a way resolved by opening the course in a new window but some find it difficult to manage.

Alternatives Considered: Docebo

Reasons for Switching to TalentLMS: I liked talent LMS due to the ease of use and technical support right from the start. Not that we needed a lot of support as the software help is useful and the system is easy to understand.

TLMS: Quality

Comments: Love it.

Pros:

User Friendliness and Customer Service allow anyone to manage their training.

Cons:

Could have more authoring options and customization in general.

Alternatives Considered: aNewSpring and Udemy Business

Reasons for Switching to TalentLMS: Price, customization and during the demo the customer service was fantastic.