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Front
What Is Front?
Front is an email management platform that enables customer-facing teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.
Who Uses Front?
Technology, financial services, logistics, manufacturing, professional services, and travel industries.
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Reviews of Front

A must for businesses with delivery drivers!
Comments: The experience is positive. It's easy to set up and use. We use it on a daily basis to allocate and track orders
Pros:
Being able to auto-import our orders and then allocate them to a delivery driver is really simple and easy within Front.
Cons:
I haven't seen any downsides to using Front at this time.
Front Response
last year
We're glad your experience has been positive and that you're seeing a ton of value in easily assigning orders to drivers. Thank you for taking the time to share your feedback!

Great product with a few annoying things
Comments: Overall great product, really happy with the exception of the email nesting
Pros:
Easy to use - actually integrates well and completely replaces all other email managers. Unlike Zendesk or similar products; emails you send from Front are actually sent from your email address, not a weird routing domain like yourcompany.zendesk.com
Cons:
When multiple emails come in on the same day with the same title (e.g., two customers respond to the same automated email they got), Front will nest them together as if they are one thread. This causes problems with the customer support team because sometimes they forget / don't know they need to scroll up to respond individually to each nested email. Pretty annoying and error prone
Poor customer support. Phone support non existent.
Comments: Frustrating and time-wasting. It breaks my workflow when I need to waste time finding emails.
Pros:
internal comment and sharing between teams
Cons:
Emails simply disappear from the inbox, from the archive box, from the sent box, the search function is useless, can't find the emails.Can not organize and archive emails in folders. everything is a huge pile of emails. if the search function does not work and gives you a result, you have to waste huge amounts of time scrolling through the huge pile of emails in the archived box. No undo function!!!!
Streamline all your channels.
Pros:
Font makes it easy to see all of my channels in one place, no more constant switching between screens!
Cons:
Nothing, it's worth the cost for any business where you need to liaise with many clients.
Front Response
3 months ago
Thanks so much, Ella. We appreciate your positive remarks!

Best email software ever
Comments: We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation
Pros:
Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations
Cons:
When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.

We wouldn't be the same without Front
Comments: Front is the backbone of communications, from talking with customers, taking care of signups and inquiries and handling customer support, Front lets us do all of that remotely.
Pros:
Front helps us respond so much faster as we collaborate on high impact messages and it lets us know what each other's doing. The support team is also really fast and reliable.
Cons:
Runs on Electron, so can be a bit slow. Some missing features but the team is iterating really quickly.
Help your company see what's in "Front" of you
Comments: Fantastic! I didn't use it before coming to Zonos, and we haven't used any other email platform to communicate with our clients since.
Pros:
Front makes it easy to organize, prioritize, and manage emails. Front makes internal collaboration seamless and efficient.
Cons:
Nothing really. I just don't like how they took away the Star feature
Front Response
last year
Thanks so much for your positive review, Sophia. We're glad you enjoy the product (and Front puns) as much as we do!
My experience with Front
Comments: My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it comes to keeping in contact with my coworkers.
Pros:
I like how Front has helped me improve my workflow, allowing me to effectively communicate with my team members is a vital aspect of my day-to-day.
Cons:
I have not encountered any issues when using Front, it is usually bug-free, and the customer service they provide is top-notch.
The best email software out there!
Pros:
I just can't imagine working without Front. I love the features of tagging, sharing, and assigning conversations. Also, it is extremely user-friendly and handy. Their analytics is also great!
Cons:
I really do not have anything against Front!
Great for email management
Pros:
I love that Front gives you a single dashboard for all your emails. And also creates a collaboration space for you and your colleagues.We dealt with a lot of customers. And sometimes, I just didn’t know how to respond to emails. Tagging my colleagues in the emails and asking them to check my drafts was a game changer.Really great for communication and collaboration.
Cons:
There’s quite a bit of a learning curve with Front. In the end, I was able to organize my inbox the way I like it, but it took a bit.
Alternatives Considered:
Great software, hard to be without
Pros:
The best part of Front is that it only adds a layer on top of already existing things, such as an e-mail inbox. Other helpdesk software systems tend to be built around their own database structures and add e-mail on top of that instead. The approach that Front uses also means that if one were to ever leave Front, every single correspondence with customers is still sitting in your e-mail account (s).
Cons:
There's not really anything I've ever disliked about the software. My pet peeve is that they've raised the prices quite dramatically over the last years. I'm disappointed that software creators these days seem to lure customers in with low prices to build their base and then raise the prices once they have a big enough customer base. But all in all, the software in itself is great.
Great email software
Comments: My overall experience has been positive. The software is very good and fulfills basically all our company's expectations.
Pros:
I like it a lot how we can keep our inbox organized. We also have the feature of tagging and asking for team members to check the email or send it to new inboxes within the same company. We can also snooze the email. We like the platform a lot!
Cons:
One thing that is bad in Front is that when you move a conversation to a different inbox, everyone who is not assigned to the 2nd inbox loses access to the conversation.
front review
Pros:
Categories, archiving, tags, assigning, commenting that recipients can't see, shareable drafts
Cons:
i mostly liked everything, no much cons, for now it's all functioning great
Game-Changer
Comments: This product caused me to uninstall outlook from my computer. Efficient, easy to use product with great tools that are huge timesavers.
Pros:
Delegation of emails in the inbox. Snoozing orders to reopen when they need to be dispatched. Merging multiple emails when silly people reply to an email by using a new thread or merging order confirmation emails with customer queries.
Cons:
Inability to track statistics with Power Bi - there is a limit on the API. You pay by plan not by usage. The calendar doesn't have a scheduling assistant like Outlook does.
Great product, occasionally painful sales team.
Comments: Generally, it's great. There are some services we don't use, but equally we don't pay for them. We used to regularly get upsell attempts which grated a bit, but thankfully these have slowed.
Pros:
Helps us work as a team:- Senior staff liaise with clients, getting junior staff to assist on tasks.- Covering inboxes of people on holiday/study/sick.
Cons:
Had to have an argument over billing ~6 months ago, felt they tried to rip us off then implied I was a liar.
Front ~ Showing You What Email Can Really Do
Comments: Overall my experience with Front has been very great. In terms of many vendors we deal with our company, Front is at the top. They are their because they are truly relationship minded and that is hard to find in companies. Especially companies in the field of technology. Our company is truly thankful for Front and value their company and employees. You truly get a great experience from their product to their people, and that says a lot about a company.
Pros:
I believe the product is very easy to use. Especially for someone that is on a computer daily for work, this product is very streamline and functional in terms of being user friendly. The admin needs to have some tech savy to them to operate and set up, but truly that was not anything difficult. For a company that time is truly our job we need to be on par with everything that is going on. With Front that dream is possible as we can all be on one email communicating with their Comment function and never have to email out. This prevents any miss communication or double communication. Efficiency is taken to an all time high. With other email platforms you can't have all your company on one email, other than outlook I believe, but it still fails to compare to the functions and ease of Front. Especially that no one misses out on an email if someone does archive it. Sense Front saves a personal file for you! Truly they mind and soul for this product was truly to help productivity, efficiency and the customer experience which birth Front.
Cons:
It is hard to really give it a straight con, as it is a growing software and just in the yearish we have used them I have seen it grown so fast. It would be wrong to brand it cons but more so improvements that are on its way. I didn't realize this truly at the start till Front personally reaches out and gets to know you and you to them. A improvement I see growing is the support line. Depending on the nature of your business you need this more so than others in a more timely manner. Our company being time based we need things fixed fast to provide our job. Front does the best to their availability to do this, but its still a growing improvement. I know I am not going to get someone in five minutes, but for sure within the hour and once then I will be able to get immediate help till the solution is at hand. Another improvement is their reports. Due to the nature of our business this has helped us out a lot but with all the variables we have it is hard to get a true accurate report. It has base functions that will help any company, but for diving into even finer details its not there...yet. Least to say I would die on a hill to say there are truly no cons, but truly just improvements I see coming and know they are continuing to work on. You can't hop in a car without knowing how to drive and expect to drive. Takes time to master anything, but you see how you can't live without once you learn a little about it.
Front: your home base for email communication with customers
Comments: Using Front, I am able to reach many customers on a daily basis. Front helps me solve their problems by allowing me to communicate quickly and effectively. I can't praise this software enough.
Pros:
I use Front daily to communicate with customers. Overall, Front is a powerful and accessible email client with a very pleasing UI. What I like in particular is the template functionality. Templates for emails can be stored, changed at any time, and are lighting-quick to access. I also like Front's internal messaging system for writing notes to colleagues (using the @ system). This means I can leave notes for colleagues, for customer cases that require more time or team input. Front's search functionality is also unparalleled. If my organisation has ever had any contact with a customer, I can find it using the barest of search strings. To give an example: Front will pull up alternative email adresses that customers have, by cross-referncing known information such as customer name. Lastly, the UI uses colors that aid readability, but are also visually very pleasing. All in all this software is critical to my daily work, and is the most pleasant and easy-to-use email client I've ever used.
Cons:
I personally find very few faults or things that could be improved, that would have a direct effect on the work I do. Having said that, I find the conversation tracking function ever so slightly redundant. This is because I keep track of conversations myself, by having multiple Front tabs open. On the alternate tabs, I use search strings to keep all prior conversation with a customer open. I am aware however that this is my personal style of working, so it doesn't say much about the tracking function itself.
Front is the best customer service management & email integration tool I have ever used!
Comments: I love Front! It breaks my heart that Convoy is terminating our contact soon. We have started to development our own (very basic) email platform but it is a long way away from the standard my team is now accustomed to, based on our positive experience using Front the last two years.
Pros:
I love Front's ability to display who on an email chain has read our last response (revolutionary!) & the ease at which my team can comment back and forth and converse with each other, all while hidden from our customers in the email thread. Email tagging, inbox splitting, & the infinite number of archiving and email redirection rules we can put in place keeps my team organized (& myself sane!)-- as a company that receives tens of thousands of emails a day, Front allows my operations team to truly battle the "Front lines" of customer communication.
Cons:
The biggest issue we deal with is Front's occasional latency. In an industry where fast is better than perfect, the last thing my team needs is Front to be lagging or down. We have a huge backlog of archived emails (Front also acts as customer documentation platform for us) so searching information can be super tedious if the platform doesn't load or crashes. My team works to urgently solve problems and every second counts, so we cannot risk even a minute of latency.
Front Review
Comments: Overall I've had a nice experience with Front. Previously I used Zedesk to manage incoming emails with my team and the functionalities are very similar. Perhaps Front design is more appealing and seems more like a gmail/outlook email inbox.
Pros:
- Assigning emails to coworkers- Dividing work between colleagues- Delegating tasks- Organising work in a cross-functional team
Cons:
- As an admin user, tracking the performance of the team is not practical and we still need to do it outside the platform. It would be good to apply more filters and functionalities for the tracking part. For instance, I'm trying to understand the SLA of the team when replying to messages, but the data is inaccurate because it also calculates when there's a reply again to the message
Best app if you work as a team
Comments: It's very good app
Pros:
I simply love this app, even though I don't like it at first, now I love it. You can assign the email to relevant team members. So no ball drops between two players.
Cons:
It's a little confusing to start but soon you will love it.
The absolute worst customer support I have ever experienced
Comments: The only reason we haven't left already is that we've invested too much time building a system in Front.
Pros:
Pretty accessible to learn up front, but they are not communicative at all about the updates they release.
Cons:
Front pays very little attention to user experience, as evidenced by the fact that they did not give users the option to opt of their Front 2.0 release. Our company's workflow was based heavily on the layout of Front's original version, and they gave zero warning about the enormous changes that were coming with 2.0. Additionally, their customer support team is an absolute joke. They consistently refuse to look into reported issues with even minor effort, and will often straight up tell members of my team that they are wrong about reported bugs rather than offer assistance. When one of my team members gave a front representative a poor review with detailed feedback in response to how he handled a bug report, the front rep actually gave my colleague a 1 star review in reply. Not a great way to run a company at all, especially considering that we are paying customers.
Front Response
6 years ago
Hi there, we appreciate you taking the time to share your feedback with us, and we're really sorry to hear you are having a poor experience with Front. That is absolutely not what we strive for. If you would like to send your thoughts to [email protected], we'll be more than happy to take a look again and hopefully resolve your issues. Thanks for your patience!

Organize all the emails your teams receive in a flexible way with Front.
Comments: We use this software in the teams that are mainly dedicated to sales that are executed in our business facilities, especially to keep track and organize each of our potential customers that come from various points, when we refer to various websites, especially when doing business from emails, which are multiple, this system determines them in order of arrival, and attends them remotely, facilitating our work in large proportions.
Pros:
It is an incredible software in its main functionalities, because once it is implemented, it automatically organizes complex or chaotic emails, in a very fast and sophisticated way, giving amazing impressions, due to its extraordinary operation, without excluding that it is a A very useful tool, especially when we go to business scales, which require attention to their outgoing and incoming messages that they have in a multiple way, covering all these needs in a very successful and smooth way, being one of my systems favorites.
Cons:
As a significant disadvantage, regarding the functionalities that this software maintains, we can mention that its exports are not very large that can be described in a considerable scope, where they should normally comply and operate without interruptions, highlighting that they are totally difficult to select , since it is a complex software, according to its programming, due to its extensive tools that it offers for its options of use that it commonly executes.
The New Front-tier of Remote Working
Comments: My overall experience with Front is it allows you work efficiently, keep in touch with your team at all times and overall just allows you work faster.Personally, I believe it is a great tool to have for any organization because of the integrations and features it offers.
Pros:
Front looks like a regular email with upgrades which includes the followingArchive: This is used instead of deleting in case to need it again you can do a searchOpen: This is where your emails that needs to be handled are kept. Whether or not they are read or unreadAssigned: My favorite, once an email is assigned to you, you must handle it. You are able to assign task or tickets to yourself or unassigned as well.Snooze is another good one. This is like a parking lot. You can leave a ticket here and pick it up tomorrowOther things I like about Front are, It allows you to integrate your personal and work emails in one place and offers the option for personal inbox, team inboxes and the ability to assign a conversation. Front even gives you the option to add your companies plugins.
Cons:
As a user, I honestly can't think of anything that's missing right now. It's a great tool.
Best Email Client To Date
Comments:
Front allows me to involve team members in an email chain using the comments feature, without informing the client or unrelated individuals.
This makes distance working easier as we can collaborate on a topic or ask for assistance quickly.
Pros:
Easy inbox management, use of the archive feature and snooze allows you to delay not important emails, or to clean up emails awaiting replies. Tags allow easy sorting of various tasks and topic related emails into one place.
Cons:
When viewing a discussion on the mobile app, it takes you from the start of the discussion, rather than the most recent message, which is a pain for internal conversations between multiple employees on a topic. the search feature is implemented well, but needs some work with regards to discussions.
Use of Front
Comments: Front has become an absolute essential to my work and my co-workers' work. It is to the point that it has surpassed other mail tools such as Gmail. It is a perfect mix between Gmail, Messenger and Dropbox. Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files very quickly and in a very organized manner. I truly believe I will definitely have a hard time doing without Front in my next jobs.
Pros:
Front has become an absolute essential to my work and my co-workers' work. It is to the point that it has surpassed other mail tools such as Gmail. It is a perfect mix between Gmail, Messenger and Dropbox. Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files very quickly and in a very organized manner. I truly believe I will definitely have a hard time doing without Front in my next jobs.
Cons:
I have nothing to dislike about this software, except for the fact that I had difficulties in the beginning to correctly see my number of emails in my Inbox.