What Is Vivantio?
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams.
By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
Who Uses Vivantio?
Small and medium-sized growing B2B businesses looking for Service Optimization across all disciplines and teams to provide real business efficiency and optimal service delivery.
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Reviews of Vivantio
INTUITIVE TICKET MANAGEMENT SYSTEM
Every Day use uses little machine resources so other applications can run at the same time.
compatible with most commercial browsers.
Self contained tool with build in reports and logs, reliable for the most part. Very intuitive for the amateur user, Forgiving when errors occurs,
Occasionally crashes and some menus not coherent with others. No software is %100 reliable. It is improve daily
Excellent product and customer service
The software is easily customisable and changed pre and post-launch of the system, meaning that you can launch, get it wrong and change it. The capabilities seem endless and offers all requirements that we need.
The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.
Excellent Product Support but lacking finer details
Comments: Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded. In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features. I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.
User Support, Workflow module
GUI, speed of page loads, lack of updates to key functionality
I like the customization options you have that other products don’t and won’t offer
It takes a bit to get logged in and to navigate but not too many cons
Best Part of Vivantio has been the Approval Process
Our company uses this software internally. So our employees are our customers, so to speak. I was able to configure the workflows to assign tasks to other employees to provide approval for things such as hardware/software purchases, access to our software systems, new employees, etc. Regular employees do not require a license to perform these approval tasks, which was not the case in the competing software. Also, the Self Service portal turned out so beautiful and useful to our employees. We get really good feedback from users. Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.
The set up is very dependent on the Vivantio reps, and the self-help for configuration is not very useful. The reps do a fantastic job of leading the new user through configuration but some people like to do that themselves. I have admin'd other software and while other more popular software has more documentation, their reps are non-existent.