WorkStraight

Comments: As I said. We are a small print company so use it to track orders for customers - not I think what the system was built for but we make it work for us and it’s much better than some of the more specific/complicated/pricey systems out there for print shops to use.

Pros: Very happy with workstraight - easy to use and customise and price very affordable for our small business - used for a small print company to keep track of client orders and works very well for us having taken over from a paper based system which mean forms were being passed between office and workshop - workstraight means we can all access the orders and update them accordingly when needed - even out of the office.

Cons: Would love more features - would maybe even be willing to pay a bit more for a some if they worked for us. Ability to mass save PDF copies of work orders and then mass delete would be ideal for archiving. Also a few customisable statuses would be great - as closed and open don’t always fit our needs - a completed status to go in between open and closed would be amazing! Reporting is slightly limited - a report which lists all open orders and can be run by assigned staff member or all would be great. So more features would really be on my wish list to ensure we don’t ever grow out of the software.

Comments: WorkStraight has eliminated our need for lengthy maintenance meetings and constant emails about issues. The work orders are sent directly to the maintenance supervisor on his phone and tracked through the online portal which he updates daily. Maintenance is much more organized, and the administrative office staff is much more efficient now that they don't have to try and 'track down' maintenance. We're very happy with WorkStraight.

Pros: This software is so easy to use. It has streamlined our work order process with minimal intrusion into other daily tasks. Keeping up with maintenance issues and tracking when items are completed is now a snap. We are a small organization and cannot afford many of the other software programs on the market. This has been a game-changer for us.

Cons: We had an issue a while back with the program going offline with no way to get in touch with support. Hopefully, that has been resolved now. Everything is currently working great.

Comments: We are eliminating communication breakdowns using this software. It keeps all of our maintenance issues organized and in one place. Our experience has been positive.

Pros: This software allows all of our locations to communicate on needed repairs. It helps our maintenance team stay organized.

Cons: There isn't a mobile app. You can do it from your phone but it's much easier to make entries from a computer.

Comments: We provide commercial property management and WorkStraight works great for our work orders. When a tenant needs lights changed or toilets unplugged, we use the program to assign the work to one of our maintenance providers and the work order goes directly to their phone, which is great!

Pros: It is easy to use both in an office setting on a desktop/laptop and in the field on a smartphone or tablet.

Cons: I cannot include our company's logo on invoices that I submit to our customers.

Pros: Keeps jobs in order. Allows prioritization and reporting. Would not be able to plan work week without it

Cons: Website can be clunky and slow at times. I wish that I could open it up directly onto the open work order page.