15 years helping Irish businesses
choose better software

What Is Pipedrive?

Pipedrive helps construction management teams become the best. Start tracking supplies, contacts, and your overall project progress with Pipedrive's easy to implement CRM tool loved by thousands of management teams all over the world. Whether in the office or on site, Pipedrive makes sure you stay updated on deal progress and scheduled activities while driving maximum deals to close.

Who Uses Pipedrive?

Sales teams and small businesses looking for a simple yet powerful sales tool to help them stay organized.

Where can Pipedrive be deployed?

Cloud-based
On-premise

About the vendor

  • Pipedrive
  • Located in London, UK
  • Founded in 2010

Pipedrive support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Algeria, American Samoa, Argentina, Australia, Austria and 119 others

Languages

Czech, Dutch, English, Finnish, French and 11 others

Pipedrive pricing

Starting Price:

€24.00/month
  • Yes, has free trial
  • No free version

Pipedrive does not have a free version but does offer a free trial. Pipedrive paid version starts at €24.00/month.

Pricing plans get a free trial

About the vendor

  • Pipedrive
  • Located in London, UK
  • Founded in 2010

Pipedrive support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Algeria, American Samoa, Argentina, Australia, Austria and 119 others

Languages

Czech, Dutch, English, Finnish, French and 11 others

Pipedrive videos and images

Pipedrive Software - Pipedrive helps you keep track of your deal progress by providing you with information about your deals based on what pipeline stage they occupy in your pipeline view.  The pipeline stages are defined by an admin user in the company Pipedrive account.
Pipedrive Software - Staying organized and keeping track of your activities is key to keeping your sales moving and making sure you get those all-important wins. To help you manage this, Pipedrive has the calendar view!
Pipedrive Software - When selling, you may need to have a visual representation of the history of your activities with a specific contact. For that, you can use Pipedrive's contacts timeline view.
Pipedrive Software - Pipedrive's Leads Inbox is a separate inbox to keep your leads in before they become deals. Once you decide which leads can be qualified, you can easily convert them to deals and add them directly into your pipeline to start your sales process.
Pipedrive Software - In Pipedrive, the ongoing transaction you are pursuing with a person or organization is tracked as a deal, which is processed through the stages of your pipeline until it is either WON or LOST.
View 6 more
Pipedrive video
Pipedrive Software - Pipedrive helps you keep track of your deal progress by providing you with information about your deals based on what pipeline stage they occupy in your pipeline view.  The pipeline stages are defined by an admin user in the company Pipedrive account.
Pipedrive Software - Staying organized and keeping track of your activities is key to keeping your sales moving and making sure you get those all-important wins. To help you manage this, Pipedrive has the calendar view!
Pipedrive Software - When selling, you may need to have a visual representation of the history of your activities with a specific contact. For that, you can use Pipedrive's contacts timeline view.
Pipedrive Software - Pipedrive's Leads Inbox is a separate inbox to keep your leads in before they become deals. Once you decide which leads can be qualified, you can easily convert them to deals and add them directly into your pipeline to start your sales process.
Pipedrive Software - In Pipedrive, the ongoing transaction you are pursuing with a person or organization is tracked as a deal, which is processed through the stages of your pipeline until it is either WON or LOST.

Features of Pipedrive

  • AI/Machine Learning
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Responses
  • Autoresponders
  • Batch Processing
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call List Management
  • Campaign Management
  • Chatbot
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Feedback Management
  • For Financial Institutions
  • For Insurance Industry
  • For Sales Teams/Organizations
  • Forecasting
  • Geotargeting
  • Goal Setting/Tracking
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Patient Communications
  • Performance Management
  • Performance Metrics
  • Personalisation
  • Pipeline Management
  • Pre-Configured Bot
  • Predictive Analytics
  • Project Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Subscriber Management
  • Survey/Poll Management
  • Task Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integration
  • Third-Party Integrations
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • Workflow Management

Pipedrive Alternatives

Sales CRM solution that helps businesses visualize opportunities by receiving leads from Facebook campaigns, chat services, & LinkedIn.
Zendesk Sell is sales CRM software that helps you close more deals.
Asana organizes and manages work across teams at scale.
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go.
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
A visual collaboration tool that creates a shared perspective for your team on any project in a fun, flexible, and rewarding way.
We help small teams power big businesses with the must-have platform for intelligent marketing automation.
Zoho CRM is an omnichannel, online software for architects & builders in construction to manage business processes, sales & marketing. Learn more about Zoho CRM
Bitrix24 is the fastest growing free CRM software used by over 12 million companies worldwide. Email marketing, quotes, invoicing too.

Reviews of Pipedrive

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.4
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jamie
Jamie
Head of Growth in UK
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great for efficiency & simplicity

5.0 4 weeks ago New

Comments: I’m really pleased with the improved efficiency we’ve achieved by switching to Pipedrive and I can’t see us moving away anytime soon.

Pros:

It’s incredibly easy to move data from your old CRM and set up your pipelines. Even easier to manage opportunities at every stage. The alerts, activities and send from Pipedrive features are great for keeping organised and the forecasting function is decent too.

Cons:

It is geared around the sales process/kanban view so can be a little limiting when using it as a hybrid marketing & sales CRM. The insights dashboard building area is good but it doesn’t allow you to create bespoke charts/tables for every possible data point (fair enough for the price point).

Alternatives Considered: monday sales CRM and monday.com

Reasons for Choosing Pipedrive: I inherited Insightly from a previous employee and it was a bit of a mess; we needed to simplify the sales process and get a much clearer view of our pipeline and marketing/contact data. Pipedrive was the obvious choice.

Switched From: Insightly

Reasons for Switching to Pipedrive: Price, simplicity of setup and wide range of easy-to-implement integrations were the main standout benefits of Pipedrive.

japhet
Creative Director in South Africa
Telecommunications, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The unrivaled CRM in the industry

5.0 3 weeks ago New

Comments: Pipedrive stands out as my top choice among CRMs, having thoroughly evaluated over a dozen options. I consistently recommend it to my clients due to its exceptional versatility with third-party integrations. Additionally, I suggest it to beginners because of the extensive features available even with the top-tier package, which remains one of the most affordable options on the market.

Pros:

I appreciate Pipedrive's straightforward user interface, its flexibility for customization, and its extensive range of integrations, which is unmatched in its category. I would even describe it as modular, as you can easily add almost any feature you desire through third-party integrations. This ensures that you're never restricted by the limitations of what Pipedrive may not excel at. On the other hand, if you prefer an all-in-one solution, Pipedrive still outperforms its competitors in this aspect.

Cons:

I'm not particularly fond of how certain basic features are restricted to higher-priced plans. While I lean towards the 'modular' setup, the lowest-priced plan is the most logical choice for me. However, I do miss some features like prioritizing important fields based on the deal or the stage of the person/organization in the pipeline. In the past, I subscribed to Pipedrive's top-tier package, but I found the automation features to be underwhelming. They are somewhat limited, and the triggers don't always function as expected.

Roberta
Roberta
Head of Operations in US
Verified LinkedIn User
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Scripted service. Not customer friendly

1.0 2 months ago New

Comments: After our original Administrator left the company, Pipedrive made it impossible for us to change the Administrator on our account, yet they continued to charge our credit card. Repeat attempts to get their assistance, to get them to stop charging us, were met with scripted responses explaining how they can't help me and the only way to resolve this was by getting our credit card company involved. After 10 months and an escalation to the CEO, CFO and COO, with a final "sorry, we can't help you", we figured out a way to stop them.

Pros:

Absolutely nothing. We weren't able to use it for the past 10 months.

Cons:

The service - from the top down; Pipedrive needs to take a hard look at its service. There is no question that your approach is not a customer centric one. Instead, you implement policies, procedures, and scripted responses that work to ensure your staff and the company as a whole will not succeed in today's environment which requires both critical thinking and a common sense approach.

Giovanni
Data Scientist in Brazil
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

A cost-effective CRM solution for businesses with small sales teams

4.0 2 months ago New

Pros:

I like how easy it is to start an operation and gain insights from the deals pipeline. Pipedrive also offers tons of content to introduce and maintain your knowledge about SalesOps and what fits best with your deals workflow. You'll be able to integrate it with almost all the relevant tools for data analysis. Even when it's not native to Pipedrive, you can find the right solution on the marketplace.

Cons:

I don't like how the dashboards are structured, eventually we started using other tools and in-house solutions. It gets confusing when you start to create one dash after another... if you don't keep track of it and clean any unnecessary dashboard, you'll find yourself lost among all the legacy charts you created before. But, as long as you keep things organized, you have a great tool to work with.

Luis
Head of Sales in US
Financial Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Pipedrive for a Fintech Company

5.0 2 months ago New

Comments: It is been very positive and intuitive. Fast deployment and easy to manage.

Pros:

It is a fast and intuitive setup to start. If you have sales know-how, it is going to be an easy adaptation. The integrations also work well.

Cons:

I think the user view with too many possible added features makes it a bit confusing. Maybe that should be just for administrative roles.

Alternatives Considered: ActiveCampaign

Reasons for Choosing Pipedrive: I believe Pipedrive is a lot simpler to use compared to Salesforce.

Switched From: Salesforce Sales Cloud

Reasons for Switching to Pipedrive: Because of integration possibilities with our existing platform.