What Is Pipedrive?

Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 100'000+ paying customers spanning across 179 countries, sales teams are drawn in by our CRMs simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with a CRM software that is both agile and powerful.

Who Uses Pipedrive?

Sales teams looking for a simple, yet powerful sales tool to get them organized.

Where can Pipedrive be deployed?

Cloud-based
On-premise

About the vendor

  • Pipedrive
  • Located in London, UK
  • Founded in 2010

Pipedrive support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Algeria, American Samoa, Argentina, Australia, Austria and 119 others

Languages

Czech, Dutch, English, Finnish, French and 11 others

Pipedrive pricing

Starting Price:

€15.00/month
  • Yes, has free trial
  • No free version

Pipedrive does not have a free version but does offer a free trial. Pipedrive paid version starts at €15.00/month.

About the vendor

  • Pipedrive
  • Located in London, UK
  • Founded in 2010

Pipedrive support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Algeria, American Samoa, Argentina, Australia, Austria and 119 others

Languages

Czech, Dutch, English, Finnish, French and 11 others

Pipedrive videos and images

Pipedrive Software - Pipeline view
Pipedrive Software - Activity calendar
Pipedrive Software - Contacts timeline
Pipedrive Software - Leads inbox
Pipedrive Software - Deals details view
View 6 more
Pipedrive video
Pipedrive Software - Pipeline view
Pipedrive Software - Activity calendar
Pipedrive Software - Contacts timeline
Pipedrive Software - Leads inbox
Pipedrive Software - Deals details view

Features of Pipedrive

  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Responders
  • Batch Processing
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call List Management
  • Campaign Management
  • Chatbot
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Feedback Management
  • File Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • Geotargeting
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Patient Communications
  • Performance Management
  • Performance Metrics
  • Personalisation
  • Pipeline Management
  • Pre-Configured Bot
  • Predictive Analytics
  • Project Management
  • Property Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Survey/Poll Management
  • Task Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Third-Party Integration
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • Web-based Deployment
  • Website Visitor Tracking
  • Workflow Management

Pipedrive Alternatives

Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business. Learn more about Freshsales
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM
Industry-specific eLearning solutions that help alleviate the challenges of onboarding, upskilling, and retaining you workforce.
Agendor is a CRM and management platform focused on consultative selling. It acts as a dashboard & personal assistant for sales teams.
Get started on the #1 CRM with Salesforce Essentials, the all-in-one sales and service solution, for just $25 per user per month.
Streak is the only CRM integrated entirely within your Gmail inbox, and works alongside all your other Google Workspace applications.
Mailchimp is the #1 email marketing and automations brand that recommends ways to get more opens, clicks, and sales.

Reviews of Pipedrive

Average score

Overall
4.5
Ease of Use
4.6
Customer Service
4.4
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Keith
Keith
Project Manager in US
Verified LinkedIn User
Financial Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

“Intelligent CRM for Your Sales Team”

5.0 last month New

Comments: Pipedrive is a sales-oriented customer relationship management solution that help you store massive lead information. With over 100,000 companies using Pipedrive daily, sales managers are allured by the visual design and robust interface. When using Pipedrive, everything is in one platform, allowing your marketing team to spend most of their day creating relationships and building sale pipelines.

Pros:

Pipedrive is really great at managing contacts. They have an email software with templates that is very useful for me.

Cons:

They could have better customer support. I sent them a message regarding their search bar and they didn’t address the issue correctly.

Mansur
Mansur
Product Manager in Turkey
Verified LinkedIn User
Business Supplies & Equipment, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Pipedrive: A Comprehensive Tool for Managing Customer Relationships, Tracking Sales, and Organizing

5.0 2 months ago

Comments: Overall, it is a great tool for businesses of any size that need to manage customer relationships, track sales, and organize marketing campaigns.

Pros:

It offers a lot of features that can be used to help manage customer relationships, track sales, and organize marketing campaigns. It is a great tool for managing customer relationships because it allows you to keep track of all customer information and interactions in one place. It also allows you to set up automated tasks, follow-ups and reminders, as well as track all sales activities. Additionally, it offers a variety of analytics and reporting tools to help you gain insights into your sales process.

Cons:

It is not very user-friendly, especially for those who are new to the software. Also, it is quite expensive and updates can be slow. However, if you are willing to invest in the software, it can be beneficial for managing customer relationships, tracking sales, and organizing marketing campaigns.

Zeynel
Social Media Manager in Canada
Media Production, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

A Powerful Tool for Organizing and Prioritizing Sales

2.0 last month New

Comments: All in all, I have found Pipedrive to be an incredibly useful tool for managing and tracking my sales pipeline. The features are comprehensive and the customization options allow you to tailor the platform to your own needs. The cost can be a bit prohibitive, but if you are looking for a powerful sales tool, Pipedrive is definitely worth considering.

Pros:

Pipedrive has been an incredibly helpful tool for helping me to organize and prioritize my sales. It has a really intuitive design that makes it easy to use and the customizable options allow you to tailor the platform to your own specific needs. The analytics and reporting features are also very comprehensive and provide valuable insights into our sales pipeline.

Cons:

One downside to using Pipedrive is that the cost can be quite steep, especially if you want to unlock all the features. Additionally, there are some issues with the user interface that can be confusing at times.

Verified Reviewer
IT and Digital Marketting Head in India
Verified LinkedIn User
Health, Wellness & Fitness, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Maximizing Productivity with Pipedrive

4.0 last month New

Comments: I've been using Pipedrive as a CRM for my small business for the past year, and I'm really happy with the results. It's simple for me to track and manage my sales pipeline because to the platform's user-friendly and straightforward design.The ability to customise Pipedrive is one of the features I value the most. I may modify the platform to meet the particular requirements of my company, including by adding custom fields and making unique views and reports.Additionally, the seamless connectivity with other programmes, such Google Calendar and email platforms, has streamlined my routine.Overall, Pipedrive is a fantastic option for anyone searching for a dependable CRM solution for their company. I have seen a good effect on my bottom line as a result of it helping me to keep organised and on top of my sales targets.

Pros:

1. Interface that is simple and easy to use: Pipedrive features an intuitive interface that is user-friendly and makes it simple for users to get started and quickly master using the platform.2. Customizable: Pipedrive users can add custom fields, design unique views, and create bespoke reports to match the particular requirements of their businesses.3. Integration with other tools: Pipedrive has a number of other tool integrations, including with Google Calendar and email systems, which helps to improve workflow and productivity.4. Task and activity management: Users can stay organised and on top of their activities with the help of Pipedrive's powerful task and activity management tools, which include the option to set deadlines and reminders.5. Sales forecasting: Users may predict future sales and make wise business decisions using Pipedrive's sales forecasting features.

Cons:

Pricing: Compared to other CRM products on the market, some users may find Pipedrive's pricing to be on the expensive side.Limited integrations: Pipedrive does integrate with a number of tools, but there aren't as many as there are with other CRMs.Lack of some features: Some customers might discover that Pipedrive is deficient in some functionality, such as sophisticated project management or customer support facilities.Pipedrive has limited customization choices, so while it does offer some, some users may not find them to be very accommodating.Complexity: A small learning curve may be necessary for some users to properly utilise all of the platform's features.

Alternatives Considered: Zoho CRM

Reasons for Switching to Pipedrive: Task and activity management: Users can stay organised and on top of their activities with the help of Pipedrive's powerful task and activity management tools, which include the option to set deadlines and reminders.

Vanessa
Senior Key Account Manager in Germany
Machinery, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

My Experience with Pipedrive

5.0 2 weeks ago New

Comments: Overall, I have had a positive experience with Pipedrive. The tool has helped me to streamline my sales process and stay organized, which has resulted in increased productivity and sales. The customer support team is also very responsive and helpful.

Pros:

Pipedrive is a fantastic CRM tool that has greatly improved my team's sales process. The interface is user-friendly and intuitive, making it easy for my team to navigate and manage leads and deals. The visual pipeline feature is particularly useful, as it allows us to easily track the progress of deals and make adjustments as needed. Additionally, the mobile app allows me to stay on top of my sales activities even when I'm on the go.

Cons:

One downside of Pipedrive is that it can be a bit pricey for small businesses. Also, it could have a better integration with other apps, like google calendar, and some other features like generating quotes, invoices and proposals.