---
description: Learn more about Erlangly price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Erlangly Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [Erlangly](/software/1325881/Erlangly)

# Erlangly

Canonical: https://www.capterra.ie/software/1325881/Erlangly

> Erlangly is contact center software that forecasts staffing needs, creates schedules, and monitors agent adherence in real time.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Erlangly?

Erlangly is used by call centers, contact centres, BPOs, workforce planners, supervisors, and IT teams.

## About the vendor

- **Company**: FrontLine Software Solutions Inc.

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Every plan includes every feature: forecasting, Erlang C staffing, scheduling, time off, shift swaps, labor rules, real-time adherence, the wallboard, all ACD connectors, SSO, the API and MCP. Erlangly runs on your own server, and you pay per active agent.

Free: free for up to 25 active agents, for good, with every update.

Yearly: US$12 per active agent a month, billed yearly. Switch to owning it any time, and the last year's payment counts toward it.

Pay once: US$299 per active agent, once. A perpetual license that runs for good on your own server, with 12 months of updates and rule packs. After that, updates are optional at US$59 per active agent a year; without them it keeps running.

Regional prices, for organizations whose agents mostly work in the Caribbean, Latin America, the Philippines, India or Africa: US$8 per active agent a month billed yearly, or US$199 once (updates US$39 a year after the first).

No connector fees.

Try it first: a 30-day trial covers any number of agents, with up to 5 people signing in, on one install.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Barbados, Belize, Canada, Guyana, Jamaica, Panama, Philippines, South Africa, Trinidad & Tobago, United States

## Features

- Agent Interface
- Compliance Management
- Employee Scheduling
- For Call Centres
- Intraday Management
- Labor Forecasting
- Performance Metrics
- Reporting/Analytics

## Integrations (14 total)

- Amazon Connect
- Amazon Simple Storage Service (S3)
- B2
- Claude
- Cloudflare
- DigitalOcean
- Five9
- Genesys
- Google Workspace
- Microsoft Entra ID
- NiCE CXone
- Okta
- Twilio Flex
- Zoom Contact Center

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Center Workforce Management Software](https://www.capterra.ie/directory/32607/call-center-workforce-management/software)

## Alternatives

1. [Dynamics 365](https://www.capterra.ie/software/157279/dynamics-365) — 4.4/5 (5865 reviews)
2. [Bitrix24](https://www.capterra.ie/software/113540/bitrix24) — 4.2/5 (1009 reviews)
3. [Salesforce Service Cloud](https://www.capterra.ie/software/136189/salesforce) — 4.5/5 (833 reviews)
4. [Talkdesk](https://www.capterra.ie/software/132852/talkdesk) — 4.5/5 (734 reviews)
5. [NiCE CXone](https://www.capterra.ie/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews)

## Links

- [View on Capterra](https://www.capterra.ie/software/1325881/Erlangly)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10270709/Erlangly/> |
| en-AE | <https://www.capterra.ae/software/1325881/Erlangly> |
| en-AU | <https://www.capterra.com.au/software/1325881/Erlangly> |
| en-CA | <https://www.capterra.ca/software/1325881/Erlangly> |
| en-GB | <https://www.capterra.co.uk/software/1325881/Erlangly> |
| en-IE | <https://www.capterra.ie/software/1325881/Erlangly> |
| en-IL | <https://www.capterra.co.il/software/1325881/Erlangly> |
| en-IN | <https://www.capterra.in/software/1325881/Erlangly> |
| en-NZ | <https://www.capterra.co.nz/software/1325881/Erlangly> |
| en-SG | <https://www.capterra.com.sg/software/1325881/Erlangly> |
| en-ZA | <https://www.capterra.co.za/software/1325881/Erlangly> |

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