Skedda
What Is Skedda?
Skedda is the world's leading online booking and scheduling platform. Infinitely customizable, the platform allows organizations to automate complex and time-consuming booking tasks. Skedda removes the hassle of manually managing booking rules, policies, limitations and payments. Whether you're a business coordinating shared office desk space for thousands of employees or a local community facility, Skedda removes the logistical headache. Experience the award-winning Skedda difference today.
Who Uses Skedda?
The platform is built to cater for a wide range of user cases. Skedda offers space management solutions for offices, desks, workplaces, universities, studios or any other bookable venue space.
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Reviews of Skedda
Paul
Simple interface, intuitive to use, flexible under the hood and great support.
Comments: We use the free version of Skedda to control access to our three counselling rooms in our not-for-profit organisation. It is used by about 30 quite mature and technically challenged personnel who have had very few problems with the simple interface. It did most of what we wanted from day one but Skedda have responded to requests for changes and it now fits all our needs. It has always been reliable and glitch-free and is quite a flexible well thought-out platform. I've been particularly impressed by their helpful and fast response to our enquiries, especially since we are not fee paying customers!
Pros:
Reliable, simple interface, but flexible set-up. Perfect support. Has to be the best out there. A very good free service.
Cons:
Free or expensive pricing structure. We'd happily pay if there was a low tier pricing step.
Dominique
An Easy-to-Use and Highly Effective Booking Platform!
Comments: Overall, I have had a great experience with Skedda. Their booking platform is intuitive and easy to use, and I have received great customer service when I have needed it. The only downside is the limited payment options.
Pros:
I have found Skedda to be an incredibly useful and easy-to-use booking platform. Their intuitive UI makes it easy to search and book facilities, and the customer service that I have received has been top notch. It's been a great experience working with them.
Cons:
The only issue I have encountered with Skedda is that the payment options are limited and there is no way to set up recurring payments. This makes it difficult to manage payments for long-term bookings.
Skedda Response
2 months ago
Hi Dominique, Thanks so much for taking the time to leave your review of the Skedda system! We're so glad that we've been able to support your organization with space management so that you can focus on work that matters! All the best, The Skedda Team
Satoko
No customer service
Comments:
They provided no customer service when I had trouble with the system.
Automatic reply said that they will come back after 1 hour, but they didn't.
So I ask the status. Message was seen but no reply.
Pros:
Great system which can use for fee with some limitation.
Cons:
They change the system without notification.
Skedda Response
4 years ago
Hi Satoko, Many thanks for your review. We're sorry that you weren't satisfied with our support on December 20. For reference we've included the response times for your messages over the years below. We're proud to be able to provide non-paying customers with support as well. Our auto-reply message aims to give an estimate for when our team begins to process customer inquiries. If faster responses are critical for your business, we recommend the Pro Pack which includes priority support (https://www.skedda.com/home/pricing). Thanks for highlighting that this was perhaps ambiguous for you. News about system changes are published in-app and at https://updates.skedda.com. Please feel free to reach out to us at [email protected] if you have additional feedback. We wish you all the best for the start of 2019! Thanks, Sam at Skedda Email 24/5/2017: 3h 22m Email 18/7/2018: 51m In-app message 10/7/2018: 17m Email 20/12/2018: 47m In-app message 20/12/2018: 2h 43m
Tünde
Easy and Streamlined Room Booking Solution
Comments: Skedda is a great solution for anyone looking for an easy and streamlined way to book rooms. The user interface is intuitive and easy to use, making it simple to book rooms in just a few clicks. The biggest downside is the lack of customization options for the booking page, but that can be overlooked for anyone looking for an easy-to-use room booking solution.
Pros:
Skedda makes room booking a breeze! The user interface is intuitive and easy to understand, making it simple to book rooms in just a few clicks. I especially appreciate that it's possible to see upcoming bookings and also to manage bookings from a mobile device.
Cons:
The biggest downside is that there is no option to customize the look and feel of the booking page. This can be a bit limiting if you want to customize your booking page to match the look and feel of your website.
Skedda Response
2 months ago
Hi Tünde, Thanks so much for taking the time to leave your review of the Skedda system. It's great to hear that you love our user interface and that we've benefitted your organization! All the best, The Skedda Team
Greg
Alternatives Considered:
A solid reservation platform with minor quirks
Comments: We use Skedda to manage a single collaborative space with a mixture of resident and external users. Skedda was free for this small setup and creating user accounts was so quick that we stayed with it. You can set up appointments easily with just a few clicks and the GUI is clear and makes great use of the screen real estate. our dealings with customer service have been fine, you feel like you're talking to people who understand the product and not a call centre a thousand miles away.
Pros:
Intuitive to set up Easy to run Easy to edit changes to user credentials Email notifications Adding reservations is quick and intuitive Each venue or room can have its own dedicated URL
Cons:
Could make more use of graphical interface for simple management of appointments Can't drag appointments around calendar GUI to change appointments Doesn't send out links to other calendar systems like Google No keyboard shortcuts to switch calendar between day/month/list views
Skedda Response
10 months ago
Hi Greg, Thanks so much for taking the time to leave your review of the Skedda system. It's so great to see that we've made for a sufficient booking solution for you and your team! We've just recently released a new feature that allows users to integrate Skedda with their MS365 or Google Workspace tenants and thereby send out calendar invites to people based on Skedda bookings. More information is available at the link below! https://support.skedda.com/en/articles/6125677-direct-integration-with-microsoft-365-and-google-workspace Many thanks for your time, The Skedda Team
