Spidergap

Spidergap Rocks

Comments: Love the system, the outputs and the excellent, responsive support from the Spidergap Team

Pros:

Very simple to use and setup. Does what it’s meant to do without any complicated configuration.

Cons:

The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.

Alternatives Considered: SurveyMonkey

Reasons for Choosing Spidergap: For efficiency in administering and reporting on 360 feedback results.

Reasons for Switching to Spidergap: It’s the best solution of its kind available.

Affordable, good customer service and an easy-to-use service

Comments: Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.

Pros:

The big one was automating away a lot of the evaluation process. once you have imported your list of targets and evaluators into the system, things like reminders, invitations to assess etc. can mostly be launched with a couple of clicks. As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results. Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it. In addition, their resource bank on the portal is clear and easy to search and has most of the answers you will be looking for anyway.

Cons:

The software is really simple (which is a good thing!) but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it. This functionality should really be built in to the service. As another example, the group results are displayed nicely on the site and you can download the raw data in Excel, but the recommended way to get the visuals is to use a snipping tool; this seems a bit crude.

Alternatives Considered: Qualtrics EmployeeXM and SurveyMonkey

Reasons for Switching to Spidergap: Cheaper, good customer service, no unnecessary add-ons (just focused on 360 evaluations which was all we needed; other companies will try to sell you a bundle or suite of services)

Spidergap Review

Comments: A good tool with excellent customer service, easy to use, and affordable. It offers many services to companies.

Pros:

Good software for preparing and tracking surveys, provides a free trial, is easy to use, can automate evaluation processes, makes it easy to generate a lot of statistics, and provides good after-sales service.

Cons:

The program needs more work and development, it is preferable to increase the allocation space, it is preferable to add some features so that the work can be performed more efficiently.

Spidergap is a decent, middle-of-the-road 360 software that gets the job done

Pros:

Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

Cons:

Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

360 Feedback for a small non profit organisation

Comments: This is a new experience for staff within our organisation and it is making steady progress each year, we have had a 95% satisfaction rate from staff seeking feedback and plan to continue to use the software in the future.

Pros:

This product is very simple for staff and line managers to use, the process is time managed and semi automated so we have control over what happens when but are guided by the system as to what works best. The email templates are great and the information upload process simple to follow. The question library is comprehensive and yet still allows the orgnisation to personalise to their own language. Excellent self help systems, but if you prefer to be hand held though a process, the team are always on hand to help out. The layout of the 360 document is easy to work with, user friendly and the coaching email that you send out before hand has been really well received by managers and staff alike.

Cons:

I struggled with getting the time line planned out, I did not find that particularly intuitive