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What Is Spidergap 360 Feedback?

Revolutionizing 360-degree feedback, Spidergap is the leading choice for businesses seeking powerful insights to drive personal growth and organizational success. Spidergap distinguishes itself by providing flexibility and customization, catering to your organization's unique needs. Proudly adopted by over 3000 organizations in 134 countries, Spidergap is ISO 27001 certified and GDPR compliant, ensuring top-tier security for your data. Discover the transformative potential — book a demo today!

Who Uses Spidergap 360 Feedback?

Spidergap is ideal for organizations who want to collect 360 Degree Feedback, and generate aggregated individual feedback reports used for personal and professional development.

Where can Spidergap 360 Feedback be deployed?

Cloud-based
On-premise

About the vendor

  • Spidergap
  • Located in London, UK
  • Founded in 2011

Spidergap 360 Feedback support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

Brazilian Portuguese, Chinese, Czech, Danish, Dutch and 17 others

Spidergap 360 Feedback pricing

Starting Price:

US$989.00/year
  • No free trial
  • Yes, has free version

Spidergap 360 Feedback has a free version and does not offer a free trial. Spidergap 360 Feedback paid version starts at US$989.00/year.

Pricing plans get a free trial

About the vendor

  • Spidergap
  • Located in London, UK
  • Founded in 2011

Spidergap 360 Feedback support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

Brazilian Portuguese, Chinese, Czech, Danish, Dutch and 17 others

Spidergap 360 Feedback videos and images

Spidergap 360 Feedback Software - Easy to understand & use
Spidergap 360 Feedback Software - Fully customizable
Spidergap 360 Feedback Software - Supported by 360 experts
Spidergap 360 Feedback Software - Review the impact
View 5 more
Spidergap 360 Feedback video
Spidergap 360 Feedback Software - Easy to understand & use
Spidergap 360 Feedback Software - Fully customizable
Spidergap 360 Feedback Software - Supported by 360 experts
Spidergap 360 Feedback Software - Review the impact

Features of Spidergap 360 Feedback

  • 360 Degree Feedback
  • Competency Management
  • Continuous Feedback
  • Customisable Templates
  • Dashboard
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Feedback Management
  • Goal Setting/Tracking
  • HR Management
  • Individual Development Plans
  • Ongoing Performance Tracking
  • Peer Appraisals
  • Performance Management
  • Performance Review Management
  • Progress Tracking
  • Question Library
  • Reporting/Analytics
  • Self Service Portal
  • Skills Assessment
  • Surveys & Feedback
  • Training Management

Spidergap 360 Feedback Alternatives

Talent management solution supports decision-making with actionable insights across the entire employee lifecycle.
Increase engagement, productivity, and retention with Qualtrics’ holistic and easy-to-use platform.
360-degree feedback assessment tool that combines access to information, planning tools and a framework for taking action.
Cloud-based human resources solution that helps businesses streamline workforce planning, talent management, and payroll processes.
Affordable web-based solution with customizable questionnaires, automated email reminders and quick sign-up process. Try it for free.
Culture Amp simplifies building a confident, data-driven people strategy that benefits employees and drives business success.
Factorial streamlines HR processes for every stage of the employee life cycle. From recruitment to exit interviews, we make admin easy.
Workzoom offers HR, Workforce, Payroll, and Talent software to consolidate and automate your people management.

Reviews of Spidergap 360 Feedback

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.9
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
81%
4
18%
3
1%
Ian
Ian
Director in South Africa
Verified LinkedIn User
Human Resources, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Spidergap Rocks

5.0 4 years ago

Comments: Love the system, the outputs and the excellent, responsive support from the Spidergap Team

Pros:

Very simple to use and setup. Does what it’s meant to do without any complicated configuration.

Cons:

The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.

Alternatives Considered: SurveyMonkey

Reasons for Choosing Spidergap 360 Feedback: For efficiency in administering and reporting on 360 feedback results.

Reasons for Switching to Spidergap 360 Feedback: It’s the best solution of its kind available.

Verified Reviewer
Verified LinkedIn User
Internet, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Affordable, good customer service and an easy-to-use service

5.0 4 years ago

Comments: Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.

Pros:

The big one was automating away a lot of the evaluation process. once you have imported your list of targets and evaluators into the system, things like reminders, invitations to assess etc. can mostly be launched with a couple of clicks. As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results. Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it. In addition, their resource bank on the portal is clear and easy to search and has most of the answers you will be looking for anyway.

Cons:

The software is really simple (which is a good thing!) but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it. This functionality should really be built in to the service. As another example, the group results are displayed nicely on the site and you can download the raw data in Excel, but the recommended way to get the visuals is to use a snipping tool; this seems a bit crude.

Alternatives Considered: XM for Employee Experience and SurveyMonkey

Reasons for Switching to Spidergap 360 Feedback: Cheaper, good customer service, no unnecessary add-ons (just focused on 360 evaluations which was all we needed; other companies will try to sell you a bundle or suite of services)

Joe
Joe
VP, Design in US
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Spidergap is a decent, middle-of-the-road 360 software that gets the job done

3.0 6 years ago

Pros:

Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

Cons:

Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

Spidergap Response

4 years ago

Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses! ------ Hi Joe, Thanks for your feedback! We really appreciate feedback that helps us to improve, even if it's not always as flattering as we'd like. As you've identified a few issues, I'm really keen to help you address these and to get further feedback to understand where else we need to improve. However, I'm limited to 1,000 characters here so I have sent you an email directly. In summary: - I'm pleased to say that we have a new feature that we'll be releasing soon to address accidentally closing tabs - We can support you in changing the Red/Amber/Green boundaries in the report - We aim to be world-leading (not middle of road), so I would love to connect with you directly via a call to learn more about what else you'd like to see from us to reach that level All the best, Alexis

Thomas
Thomas
MGR Technical Training in US
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Efficiency and effectiveness in skills development management

5.0 4 months ago

Comments: The tool has proven valuable in evaluating and enhancing the team's skills. The platform has facilitated the collection of comprehensive feedback from multiple sources, significantly contributing to the professional development of employees.

Pros:

I have successfully implemented Spidergap 360 Feedback in my area. This tool has been instrumental in comprehensively assessing the skills and competencies of my team. Through 360-degree assessments, we have gained a complete and detailed insight, allowing us to design personalized development plans.

Cons:

Although Spidergap 360 Feedback has been helpful in assessing and improving skill development in my area, I have noticed that the initial implementation may take time and effort.

Robin
President in US
Human Resources, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Highly Recommend!

5.0 4 years ago

Comments: Exceptional product! I will be using them again.

Pros:

Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results.

Cons:

From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access.