What Is BigCommerce?

BigCommerce (Nasdaq: BIGC) is a leading software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. As a leading open SaaS solution, BigCommerce provides merchants enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of companies across 150 countries and numerous industries use BigCommerce, including Ben & Jerry’s, S.C. Johnson, Skullcandy, Sony and Vodafone.

Who Uses BigCommerce?

Designed for retail businesses of all sizes, it is a cloud-based tool that lets businesses create eCommerce websites using customizable theme/templates & manage sales through centralized dashboards.

Where can BigCommerce be deployed?

Cloud-based
On-premise

About the vendor

  • BigCommerce
  • Located in austin, US
  • Founded in 2009

BigCommerce support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, France, Germany, Hong Kong SAR China and 10 others

Languages

Chinese, Dutch, English, French, German and 5 others

BigCommerce pricing

Starting Price:

US$29.95/month
  • Yes, has free trial
  • No free version

BigCommerce does not have a free version but does offer a free trial. BigCommerce paid version starts at US$29.95/month.

About the vendor

  • BigCommerce
  • Located in austin, US
  • Founded in 2009

BigCommerce support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, France, Germany, Hong Kong SAR China and 10 others

Languages

Chinese, Dutch, English, French, German and 5 others

BigCommerce videos and images

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Features of BigCommerce

  • API
  • Abandoned Cart Saver
  • Activity Dashboard
  • CRM
  • Cataloguing/Categorisation
  • Channel Management
  • Content Management
  • Content Publishing Options
  • Customer Accounts
  • Customer Management
  • Customer Touchpoints
  • Data Import/Export
  • Data Security
  • De-Coupled Front & Back Ends
  • Design Management
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • For B2B
  • For Small Businesses
  • Inventory Control
  • Inventory Management
  • Inventory Optimisation
  • Marketplace Integration
  • Mobile Access
  • Multi-Channel Management
  • Multi-Currency
  • Online Store Builder
  • Order Management
  • Payment Options
  • Pre-built Templates
  • Preview Functionality
  • Promotions Management
  • Publishing Options
  • Real Time Editing
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • SEO Management
  • SSL Security
  • Shipping Management
  • Shopping Cart
  • Tax Management
  • Template Management
  • Third Party Integrations
  • Website Management
  • eCommerce Management

BigCommerce Alternatives

Create, manage and grow your online presence for your business, blog, store and more with Wix’s intuitive website creation platform. Learn more about Wix
PrestaShop is the leading open-source e-commerce solution in Europe and Latin America.
World's most popular software for creating blogs and websites. It is open source software that is free to use.
Squarespace is the all-in-one platform to build a beautiful website, online store, or portfolio.
The product is capable of setting up a marketplace with optimum features. Vendor dashboard, commission, shipping, product comparison.
Shopify Plus makes enterprise ecommerce simple by providing high growth and high volume merchants multi-channel commerce software. Learn more about Shopify Plus
Turn-key, integrated, customizable eCommerce management solution.
Znode is an enterprise B2B ecommerce platform developed to enable growth through a rich set of native B2B features.
All-in-one eCommerce platform for online business owners.

Reviews of BigCommerce

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.2
Features
4.2
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Nathan
Nathan
Marketing Manager in US
Verified LinkedIn User
Sporting Goods, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Among the best ecommerce solutions for growing businesses

5.0 3 years ago

Comments: We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Pros:

Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Cons:

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

Alternatives Considered: Adobe Commerce, WooCommerce and Shopify

Reasons for Choosing BigCommerce: Note: We switched from Lightspeed's integrated e-commerce offering but still utilize their cloud POS and inventory management software (connected to Bigcommerce via API). We switched because Bigcommerce offered greater scalability than Lightspeed's own solution, especially concerning the ease of managing our inventory across multiple marketplace channels.

Switched From: Lightspeed Retail

Reasons for Switching to BigCommerce: Bigcommerce ultimately offered the greatest financial value in terms of entry-level features and marketplace functionality that were available to us as a growing small business.

Fatoumata
Marketing communication 3D Graphics Digital marketing Digital vidéo Web design in Guinea
Internet, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

The best for e-commerce

5.0 3 weeks ago New

Comments: BigCommerce is a very good software of creation of electronic store

Pros:

I created my online store to make even more sales on the internet with this good BigCommerce software. I add my products on my store and the transactions are good

Cons:

The payment is secure and fast. Basically everything is perfect, so no worries for the moment

Max
Director of Systems Operations in US
E-Learning, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Terrific admin UI and purchaser experience - BigCommerce will not fix bugs customers find

3.0 2 years ago

Comments: The software has been solid for our customers and the administration UI is very easy to use. We have outstanding technical issues that have been open for more than a year and are still not resolved (HTTP status 500 errors that intermittently are returned from their backend APIs) - they say they cannot see the errors in their backend logs and we must send them examples even though we have this happen 10-12 times a day, continually, for over a year. Their Stripe integration does not include the email address field when they send payment requests to Stripe, so customers do not get a credit card receipt from Stripe. Requesting this be changed resulted in them telling us only 1 other customer wanted this feature and that we should switch to Authorize or Brain Tree because it works with those processors) - this felt like a move to downplay the use of Stripe and push us towards vendors that BigCommerce perhaps prefers? It is hard to believe we are the only customer that would want Stripe to send CC receipts to customers - their built-in receipt mechanism does not allow a store to include the last 4 digits of the credit card in the receipt the store sends, which means customers have to call in to customer support when they are organizational customers to figure out which CC is used - a very poor experience for our customers and for our customer support team.

Pros:

It is highly customizable, has most of the features you'd expect in an e-commerce solution, and the APIs are well-documented.

Cons:

* Seemingly easy solutions to known issues get stuck in their support bureaucracy and disappear * Their logging does not allow software engineers nor CSRs to see the specifics of errors - customers must provide client-side stack traces to help them find errors on their backend (for example, API calls that return HTTP status 500)

Garrett
CEO in US
Consumer Goods, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Great for rapid growth

5.0 3 months ago

Comments: Postive. I have been using it for 6+ years already and do not see any reason to leave. it has grown with me over the years.

Pros:

Bigcommerce is easy to implement and one of the most versatile ecommerce/inventory/web store/website builder/order management platforms on the market. They are built for you to grow and will work for a startup or for a enterprise.

Cons:

I dont like the way they announce new features. Sometimes the degrade a feature but the only way to find out is to attend a "town hall" instead they should just email all users a list of features that are being updated or degraded.

Alternatives Considered: Shopify

Reasons for Switching to BigCommerce: Bigcommerce had a lower fee with more features included. they do not take a percentage of each sale like shopify tries to.

Shreyank
Shreyank
Sales Team Member in Canada
Verified LinkedIn User
Accounting, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Great software for ambitious sellers who want to sell on multiple platforms

4.0 3 weeks ago New

Comments: Overall experience was pretty good but since some of our users find it hard to understand some features and due to the lack of quick fixes in the software we have decided to migrate to the other saas platform. We used bigcommerce for up to 2 years for e-commerce purposes to sell across different countries.

Pros:

The most likable thing about this software is there are no platform fees associated unlike other platforms like Shopify. Also, they have some great free features and smooth integration techniques with other platforms allowing the sellers to sell in the different markets without much of a hassle

Cons:

The setup is not so easy and quick compared to other saas platforms. It's hard to locate and understand some features unless you have used them before which makes it not reachable for quick fix commerce, it needs some time and patience to fix the issues