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What Is Bloomfire?

Bloomfire Knowledge Management Software acts as a comprehensive Partner Portal, bridging communication gaps and enhancing secure collaboration. It provides a central access point for crucial documents, videos, and resources, streamlining information flow for quick retrieval and decision-making. The platform's AI-powered search tools aid in efficiently locating content, ideal for diverse and distributed teams. Bloomfire's user-friendly interface, combined with robust security protocols like SOC2 Type II compliance and AES-256 encryption, ensures a secure communication environment. As a Portal, it plays a key role in fostering seamless collaboration and consistent access to information for all team members, regardless of location. Bloomfire stands as a unified, secure platform for enhanced knowledge sharing and collaboration, catering to organizations seeking centralized and efficient information management.

Who Uses Bloomfire?

Bloomfire’s Knowledge Management Software serves diverse industries, including business services, manufacturing, energy, finance, and insurance companies, enhancing efficiency and knowledge sharing.

Bloomfire Software - Find the right content with an auto-tagging and deep indexing search engine. This includes spoken word in videos and synonyms.
Bloomfire Software - Track your knowledge engagement with built-in analytics to uncover behavior trends and gaps.
Bloomfire Software - Notify users of new content in messaging apps they use everyday.
Bloomfire Software - Start typing a question and Bloomfire’s Q&A engine will show you if it’s already been asked and answered. If you can’t find the information you need, post a new question and crowdsource responses from experts.
Bloomfire Software - Easily build your homepage with drag and drop widgets.

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Reviews of Bloomfire

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.4
Features
4.2
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
52%
4
38%
3
8%
2
2%
Mary
Mary
Director, Market Research in US
Verified LinkedIn User
Nonprofit Organisation Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Easy to use

5.0 4 years ago

Comments: Implementation was a dream. They had a team that helped us manage the project and uploaded all our content for us. As a small team, this was important.

Pros:

It transposes videos, provides full text search, allows for different groups to be created, user analysis so we know if we are getting our money's worth for the tool.

Cons:

I wish I could edit docs in the tool. But there are few cons that we have found at this point in time.

Anusha
Business Process Lead in India
Pharmaceuticals, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Happy with Bloomfire existing Functionalities

4.0 10 months ago

Comments: it's been a year with Bloomfire and the initial migration process was pretty smooth and we are enjoying using the platform.The 2 key things that can make the platform even better are, the bulk upload option and the deeper access restriction options.

Pros:

The search features and the capability to have the blogs/ articles created within it.The archival system and the version controls are the best ever features..

Cons:

having 2 links created for the same post when it is mapped under 2 groups.

Tony
Office Support Specialist II in US
Accounting, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

I mean, if you really hate SharePoint

3.0 5 months ago

Comments: One of my company's top knowledge base articles is titled "How to Search in Bloomfire" - actually we don't call it Bloomfire we call it our own internal name to stay on-brand even internally. It describes how to perform a boolean search such that you filter out the detritus that it pulls up even if you search for an article's exact name.
Also, you can be part of different access groups within Bloomfire, which allows you to keep some entries company-wide and others restricted to management or tech support. If you want to post an article in multiple groups, it actually produces multiple links which do not reference one another. So if I have access to an article in Group A and it's also in Group B, and I send someone in Group B the link that shows up on my computer - they can't open it. The software isn't smart enough to go "Ah, yes. That's the same article as the one you have access to. Let me direct you there." It should just be one link with permissions attached to it - you can open it or not. Instead it's several links, permission-specific and therefore overly complicated. Also, if you try to link articles with hyperlinks as a wiki, you better be sure that everyone is using the same links.
We also have a moderation team to sort of make the final judgement on what gets posted. My company did not hire subject matter experts for this position, so those of us who want to submit an article have to let it go through a convoluted approval process. And what if my article gets approved, and I am the author, and I decide to change it? As far as I can tell, the change requests go to a black hole and it's been literally years and I'm the only one who can see my edits to my article. Again, I think some of these have less to do with the product and more to do with my experience with my company's implementation of the product, so hopefully it will give you an idea of what not to do.

Pros:

Bloomfire is one of the few systems that my company uses that has not yet had a massive outage. It seems like it's fairly customizable.

Cons:

I don't know if it's Bloomfire or my company's implementation of it, but searching for a knowledge base article is an absolute disaster.

Alexis
Sr. Manager of Operations, Associate Support in US
Consumer Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Bloomfire - Exceptional platform

5.0 9 months ago

Comments: Overall, we needed a knowledgebase that was better for our department. Our previous KB was a bit of a mess and very difficult to search or find any basic information. Bloomfire has been an amazing change! I would choose them everyday.

Pros:

Key aspects: searchability, how it looks, and organization features.

Cons:

I feel that the reports could be enhanced. We would like to pull data easily such as documenting if/when people are logging in. Right now the process is extremely manual (you have to look at each person individually). However, customer service has been wonderful in assisting us in this. Additionally, it would be amazing to update some of the formatting options. The bulleting in particular can be very finnicky.

Verified Reviewer
Verified LinkedIn User
Food & Beverages, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Bloomfire is THE platform (and partner) for expanding the use of our data

5.0 11 months ago

Comments: Took our team to the next level. Love it.

Pros:

Easy to use - for uploading and downloading content

Cons:

Nothing really, but to get the most out of it you really need a plan for organizing the content. Their team helps with that, but it's not something you can just do and forget about - you need to constantly be thinking about how to maintain the content.