15 years helping Irish businesses
choose better software

What Is ZENOTI?

Zenoti is the #1 cloud based Medical Spa software. Trusted by 30,000+ medical spas over 50 countries.

Zenoti's HIPAA-compliant medical spa software is 3rd-party verified and its customer database is SOC1, SOC2, and SOC3 compliant, safeguarding your guest's information, privacy and confidentiality.

We offer convenient online booking, EMR charting, inventory management, telehealth, marketing, analytics and so much more. Streamline patient experience by providing forms prior to appointments, delivered through text, email, or your personalized mobile app. Sought after capabilities such as telehealth consultations for unparalleled convenience, time-saving dot phrases, and thorough digital form reviews enhance your efficiency.

You can empower physicians and aestheticians with easy access to treatment notes, service tracking, before-and-after image integration, and more.
Get everything you need, and your guests want, accessible across all of your locations!

Who Uses ZENOTI?

#1 cloud software for salons, spas and medspas. Zenoti powers 30,000+ businesses sized from 1 location to 5,000. Our customers have grown their revenue, on average, by 60% in the last 2 years!

ZENOTI Software - Digital Forms for Medspas
ZENOTI Software - Appointment Book
ZENOTI Software - Marketing Campaigns Dashboard
ZENOTI Software - Point of Sale Software
ZENOTI Software - Personalized Patient App

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Reviews of ZENOTI

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.6
Features
4.3
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Chandra
Chandra
Owner in US
Verified LinkedIn User
Cosmetics, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Goodby Square, Hello Zenoti!

5.0 3 years ago

Comments: The sales, transition, development and support team are PHENOMENAL! At no point in our interactions did I feel dismissed, unheard or misunderstood. I felt confident with them the minute I spoke with their sales team and I have that same confidence post launch. Any issues we had were addressed and resolved the same day!

Pros:

Overall the software has many features and capabilities that can be easily customized to fit your business. This software is like the "Amazon" of booking software for salons and spas and a must have if you operate multiple locations. At present I can't and don't use all of the features but I love that I have the opportunity to grow into the use of the software and still expand my business in future. I loved the onboarding process the most as it had in depth training videos and how to articles on virtually every feature offered; and what I couldn't find or didn't understand the 24/7 support team addressed personally.

Cons:

So far, I don't have any dislikes about the program. There's a very steep learning curve when it comes to using this software but with daily use, I'll become an old hand at it in due time. The amount of settings this system has is incredible!

Zenoti Software Response

3 years ago

Thanks for reviewing us on Capterra Chandra! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

Chris
Owner in US
Consumer Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Zenoti grows as you grow

5.0 2 months ago New

Comments: Great so far. We continue to evolve and Zenoti is able to match up with us.

Pros:

There are so many features that you really need to be aware of what you need or want. They do a great job with your customer suppport through the CSM to make sure you are getting full use of your capabilities that you purchase. I like that they are responsive to my requests and the software changes often. My old scheduling suite had not changed anything in years.

Cons:

Zenoti is on the high side of pricing but you get what you pay for. It is very capable and will grow with you. Also, I would like a few more protections for business owners as far as not showing your employees all the information about your business. They ZMA and MyZen apps really push the boundaries of what I'm comfortable sharing in a super competitve business field.

Sheldon
Spa Director in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Stay Away from this operating system for spas, gyms, etc

2.0 last month New

Comments: Awful - Run do not walk - AWAY - they offer no support once you a paying client.

Pros:

It is connected to all our franchises so customer data is at any location.

Cons:

It is a very non user friendly program. They do not update the platform. NOTHING autosaves. So if you step away from your desk and get delayed all your progress is instantly lost when working on reports, email campaigns, etc. They system lets us down on a daily basis. There is absolutely no "help" because support is out of the country and they take days to respond.

Zenoti Software Response

4 weeks ago

Hi Sheldon, thank you for taking the time to review Zenoti. We regret to hear your experience with our software and support team has been unsatisfactory. A member of our team has already reached out to you directly to learn more about the issues you're facing and offer personalized support. Our goal is to not only resolve these issues but to ensure your satisfaction and trust in our software and support moving forward. Your feedback is critical helping us identify areas where we can improve, and we thank you for your candid feedback.

Bryce
Marketing Coordinator in Canada
Cosmetics, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Ease of Use and Customization

5.0 3 months ago

Pros:

Zenoti offers a variety of services that is a step up from competitive software. Reporting capabilities are extensive, with a variety of customization available. Packages, memberships, and loyalty programs are easily accessible. The system is incredibly smart and offers an all-in-one marketing, charting, booking, reporting, and more solutions. The customer service is amazing, the live chat support can take a few minutes to respond, but the integration team and weekly live sessions are a big help. The system can be overwhelming when you first start but has a lot to offer.

Cons:

The implementation is very lengthy and there a lot of hiccups to get through in the first few stages. However, the implementation team is very patient and understanding and got us through it easily. It is a very complex system and may be intimating at first use.

Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Worth the Pain

4.0 7 months ago

Comments: The work of exporting data from old programs and restructuring for Zenoti was extensive. However their support team was generally excellent to work with. Almost one year in, we find occasional hiccups but can typically find a solution or workaround.

Pros:

After evaluating several medical spa management software programs, I ultimately recommended Zenoti to our team. It covered the widest array of features required in order for them to move from 4-5 separate programs into one single platform.

Cons:

There were a few marketing features we would like to be more robust.